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Amazon's Aggressive Anti-Union Tactics Revealed In Leaked Video (gizmodo.com)

An anonymous reader quotes a report from Gizmodo: Amazon, the country's second-largest employer, has so far remained immune to any attempts by U.S. workers to form a union. With rumblings of employee organization at Whole Foods -- which Amazon bought for $13.7 billion last year -- a 45-minute union-busting training video produced by the company was sent to Team Leaders of the grocery chain last week, according to sources with knowledge of the store's activities. Recordings of that video, obtained by Gizmodo, provide valuable insight into the company's thinking and tactics. Each of the video's six sections, which the narrator states are "specifically designed to give you the tools that you need for success when it comes to labor organizing," take place in an animated simulacrum of a Fulfillment Center. The video's narrators are clad in the reflective vests typical of the real-world setting. "We are not anti-union, but we are not neutral either," the video states, drawing a distinction that would likely be largely academic to potential organizers.

To expound on what non-neutrality might look like, the video adds in plain language (emphasis ours): "We do not believe unions are in the best interest of our customers, our shareholders, or most importantly, our associates. Our business model is built upon speed, innovation, and customer obsession -- things that are generally not associated with union. When we lose sight of those critical focus areas we jeopardize everyone's job security: yours, mine, and the associates.'" Throughout, the video claims Amazon prefers a "direct management" structure where employees can bring grievances to their bosses individually, rather than union representation. However, a number of warehouse workers have expressed to Gizmodo in past reporting that they believed voicing their concerns led to retaliatory scrutiny or firing.

12 of 208 comments (clear)

  1. Amazon slaves of the world, Unite! by SigIO · · Score: 4, Interesting

    WalMart's answer to employee unions was easy: shut down the store where the union succeeded, and open another one nearby later. A "kill it before it grows" strategy.

    It'll be interesting to see how Amazon retaliates.

    1. Re:Amazon slaves of the world, Unite! by ShanghaiBill · · Score: 4, Interesting

      Ford pioneered this a century ago.

      Nitpick: A century ago wages were fixed and strikes were banned, and the Allies were about halfway through the Hundred Days Offensive that ended the Great War on November 11th.

      He actually up and moved an entire car factory when they unionized.

      He also sent buses down to Dixie to hire black replacements for white strikers. But eventually the UAW realized that racism wasn't working, and they unionized the blacks too.

  2. Re:Jeff Bezos' (and the "new left") virtue signali by 110010001000 · · Score: 4, Interesting

    Here is a hint: the rich and the political elite don't give a sh*t about "left" vs "right". They just care about power and money. I don't understand why people don't get this. Donald Trump is no more "left" or "right" than the Clintons. They just chose the side that get them to the power and financial level they want.

  3. Re:They're obligated to try to impede unionization by ShanghaiBill · · Score: 5, Interesting

    Whatever else a union might do, it definitely wouldn't serve the interests of the company.

    Not in America. But in some European countries, unions and companies often work together, and realize that in the long run, happy employees and profitable companies are in everyone's best interest.

  4. Re:couldn't they at least be honest ? by Koby77 · · Score: 3, Interesting

    there's a reason that companies don't want unions and want their employees to be replaceable cogs. so they can pay them as little as possible and give them the least benefits possible.

    The Whole Foods in my area actually pays MORE in hourly wages than competing union food stores, with the same benefits. I find it understandable that companies don't like unions, because it will hurt the company's ability to operate, but in this case Whole Foods is willing to pay to avoid the huge inefficiencies that unions bring.

  5. Re:They're obligated to try to impede unionization by 0100010001010011 · · Score: 5, Interesting

    Finally getting exposure to a lot of unions not all American Unions are created equally.

    The UAW is one of the most useless organizations in the world. It still exists so some members can skim off of it and blow money on golf courses and radio stations. It sums up everything that is wrong with American Unions.

    Trade unions, especially local ones, are great. I've watched 'not college material' peers get good educations, training and jobs. They act more like German Engineers union than the UAW.

    Some unions still actually go on strike. The UAW basically backs down at the last minute, screwing the guys on the bottom while saving face for 'negotiating'.

    Programmers and IT in the US could really use the latter types. Fair working hours, fair wages, protection from a H1B changeover, ageism/seniority, could all be addressed if workers would stand together. The problem is everyone is willing to throw each other under the bus because they believe themselves 'rock stars' that will never run into those issues.

  6. Re:laws by Anonymous Coward · · Score: 0, Interesting

    Then work on repealing the 1st Amendment. In the meantime, employees should hear all sides and make up their own minds.

    That might ring true save for the fact that virtually every business under threat of unionization wont allow the other side to speak one way or another. Mere whispers of a potential union rep in the parking lot can cause managers to just so happen to find unrelated reasons for targeted layoffs.

    Unions don't always work in the best interest of the employees.

    "Don't always" is much better than the employer's "never."

  7. Re:couldn't they at least be honest ? by careysub · · Score: 4, Interesting

    Remember the Hostess Twinkies disaster? I'm sure those workers who lost their jobs when Hostess closed didn't feel like the union had *their* best interests in mind, and neither did all those who loved Twinkies at the time.

    You mean the 11 January 2012 disaster when Twinkies went bankrupt after a private equity firm Ripplewood Holdings took them private saddling the company with debt, but getting from the two major unions a concession of $110 million in annual wages and benefits, and did so at at a time when sales were falling sharply, being down 20% over the previous year when the bankruptcy was declared?

    That disaster?

    It is clear that the shutdown in November 2012 was planned, to rid itself of debt. The escalating demands for concessions from Ripplewood that continued throughout the spring, summer and fall were intended to force the unions to take some sort of action, and the plan was as soon as they did they would shut down operations and declare the union was to blame.

    --
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  8. They're not hearing all sides by rsilvergun · · Score: 5, Interesting

    they're being threatened. It's not longer free speech when it's a threat, and the article makes it very clear that the video exists to teach management how to make those threats while giving just enough plausible deniability that Amazon can hide behind a free speech defense when they go in front of a court stacked with pro-corporation judges or, worse, an arbitration.

    Ok, I'm going to rant now, so stop reading if you've got no stomach for such things.

    What the hell is wrong with the American working class? Seriously. My bro just took a new job and he's waiting for the background check to pass and praying they don't just change their mind. He quit his old one because his company was going around telling everyone they'd either work 60+ hours a week or be laid off. He has zero recourse for any of this. Companies can lie with impunity with no consequences. They can tell you you're hired so they can get you off the job market and change their mind on a dime and you're highly unlikely to get unemployment. All the power is with companies and nobody seems to give a shit. We won't change a thing because of some blind obedience to ideals that were crammed in our heads when we were children. Why in God's good name can't workers see past that and realize that if one worker's being abused than _everybody's_ open to abuse. How bloody hard is it to understand solidarity? That the only thing that can counter the enormous wealth and power of the ruling class is a united working class? That classes didn't go away just because the ruling class said so? What the hell is wrong with us? We're not this dumb. I know we're not. We're letting our feelings get the better of us, and if anyone should be better than that it's the nerds that hang out on a technology site like /.

    Ok... done ranting.

    --
    Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
  9. Re:Public relations. by Anonymous Coward · · Score: 4, Interesting

    Most of the abuse the unions were originally designed to prevent are covered by OSHA and labor laws, now they "help" negotiate salary and benefits for semi-skilled labor. The only slimey-ness step below unions are the trades that have created artificial entry barriers to try to protect their jobs. If you want to require a license to do something that's fine, just make sure it is a knowledge test (no stupid apprenticeships requirements) and make everyone take the test every so often(no grandfathering in). If I want to be a plumber or an electrician or a teacher, I should be able to try to take the test and if I pass I get my license.

  10. Re:They're obligated to try to impede unionization by 0100010001010011 · · Score: 3, Interesting

    My pay is higher than my peers, because I could negotiate it

    Case in point. "I got mine, you get yours" attitude that is why unions won't take off in this space. At some point in the past people realize company owners really weren't looking out for them.

    A terrible way to live.

    [You can make a new Union operate how you want]

  11. Re:They're obligated to try to impede unionization by hazardPPP · · Score: 3, Interesting

    I've worked in a union before when I worked at a college. Wages were low (I got a 50k raise when I left), promotions were often seniority based rather than performance based, vacation was set based on experience, etc. A terrible way to live.

    Well, it's not terrible if you're an unskilled factory worker...

    Remember where modern unions originated - 19th/early 20th-century factories. The assembly line was invented so you could produce complex things with low or unskilled labour. Workers were essentially interchangeable. As a worker, knowing that you could be replaced overnight by any unemployed bloke on the street basically gave all the leverage to your employer. You were not special, just a cog in the machine that could be easily replaced by another, identical cog. How do you get some leverage over your employer? Organize. Strike. Form a union and negotiate a collective agreement. Remember, collective agreements make sense since workers are interchangeable...

    In a low skillset environment, promoting based on seniority makes sense, because seniority = experience. Giving more vacation based on experience/seniority also made sense since it was just assumed the older folks had families, grew tired more easily, etc. and needed more time off.

    The problem is that this model then got extensively copied into medium-skilled, and, sometimes (in the public sector, basically as a rule) into high-skilled workplaces. Where the one-size-fits-all approach doesn't make sense, where not all people have the same skill set and the same mastery over it, where experience does not necessarily mean superior job performance, etc. This is because the low-skilled worker unions were the biggest and most dominant, and set the template as to what a union should be. In many cases, these unions themselves expanded into other fields of work via new "locals", "chapters" and whatever. I was, for a semester, a member of the United Steelworkers Union - I have never been inside a steel mill, or worked in the steel industry. Rather, for some reason, auxillary contract (non-full-time) staff at my university were part of the USW, and as I had a contract to do some course/lab development work for a professor, I fell under this category. The odd thing was that most of the other staff were part of the public employees' union, which made more sense.