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Amazon's Aggressive Anti-Union Tactics Revealed In Leaked Video (gizmodo.com)

An anonymous reader quotes a report from Gizmodo: Amazon, the country's second-largest employer, has so far remained immune to any attempts by U.S. workers to form a union. With rumblings of employee organization at Whole Foods -- which Amazon bought for $13.7 billion last year -- a 45-minute union-busting training video produced by the company was sent to Team Leaders of the grocery chain last week, according to sources with knowledge of the store's activities. Recordings of that video, obtained by Gizmodo, provide valuable insight into the company's thinking and tactics. Each of the video's six sections, which the narrator states are "specifically designed to give you the tools that you need for success when it comes to labor organizing," take place in an animated simulacrum of a Fulfillment Center. The video's narrators are clad in the reflective vests typical of the real-world setting. "We are not anti-union, but we are not neutral either," the video states, drawing a distinction that would likely be largely academic to potential organizers.

To expound on what non-neutrality might look like, the video adds in plain language (emphasis ours): "We do not believe unions are in the best interest of our customers, our shareholders, or most importantly, our associates. Our business model is built upon speed, innovation, and customer obsession -- things that are generally not associated with union. When we lose sight of those critical focus areas we jeopardize everyone's job security: yours, mine, and the associates.'" Throughout, the video claims Amazon prefers a "direct management" structure where employees can bring grievances to their bosses individually, rather than union representation. However, a number of warehouse workers have expressed to Gizmodo in past reporting that they believed voicing their concerns led to retaliatory scrutiny or firing.

24 of 208 comments (clear)

  1. laws by fluffernutter · · Score: 4, Insightful

    You can have your own opinions about whether unions are ultimately good or bad, but it should be illegal for a company to influence employees in that regard. Companies only want to keep their employees divided because they are weaker that way and that's just oppressive.

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
    1. Re:laws by ShanghaiBill · · Score: 4, Insightful

      it should be illegal for a company to influence employees

      Then work on repealing the 1st Amendment. In the meantime, employees should hear all sides and make up their own minds.

      Companies only want to keep their employees divided because they are weaker that way and that's just oppressive.

      Unions don't always work in the best interest of the employees. In one famous example, UPS offered their employees a retirement package, and the Teamsters fought and won a significantly LESS generous package, and prevented their members from voting on it. Why? Because it allowed the Teamsters to manage the money, and divert much of it to older retirees from other companies whose own funds had been squandered by the Teamsters' management.

      Companies look out for the interests of the company.

      Unions look out for the interests of the union.

    2. Re:laws by ShanghaiBill · · Score: 4, Insightful

      What you describe is expressly illegal under American labor law. If a union has evidence that this has happened, they can go to court and collect damages.

      Even if a company prevents unionization activities during working hours (which companies can restrict) there is nothing preventing the union from mailing, calling, or emailing the employees outside of work. Most unionizations efforts fail, not because of illegal company actions, but because the employees don't see the union as a benefit, often with good reason. They get a union deduction from every paycheck, and end up with a more confrontational working environment, less opportunity for individual advancement, and get to see their job outsourced to Mexico (or at least to South Carolina).

  2. Amazon slaves of the world, Unite! by SigIO · · Score: 4, Interesting

    WalMart's answer to employee unions was easy: shut down the store where the union succeeded, and open another one nearby later. A "kill it before it grows" strategy.

    It'll be interesting to see how Amazon retaliates.

    1. Re:Amazon slaves of the world, Unite! by ShanghaiBill · · Score: 4, Interesting

      Ford pioneered this a century ago.

      Nitpick: A century ago wages were fixed and strikes were banned, and the Allies were about halfway through the Hundred Days Offensive that ended the Great War on November 11th.

      He actually up and moved an entire car factory when they unionized.

      He also sent buses down to Dixie to hire black replacements for white strikers. But eventually the UAW realized that racism wasn't working, and they unionized the blacks too.

    2. Re:Amazon slaves of the world, Unite! by swb · · Score: 3, Informative

      I can't help but wonder if part of the success of unions was union leaders willing to play dirty themselves.

      Unions often seem portrayed in history texts as performing a Ghandi/MLK like non-violent protests; pickets, sit-downs, etc, as if that's what swayed management at many companies.

      I wonder if what really swayed management was getting their delivery fleet firebombed while they had their workers locked out or their scabs beat to a pulp.

      Minneapolis had a huge trucker's strike in the 1930s. The union side decided nothing moved, so they started stopping and hijacking trucks trying to break the strike. They fought company goons and the police with axe handles. Even though strikers got fired on, the violence against police/management forces got extreme enough that they finally had a to call out the National Guard and the Governor ended up forcing a compromise that was basically a union organizing victory, breaking the anti-union cartel.

      The union only succeeded to the extent they were willing to use some kind of force to achieve their goals. It seems like many turning points in labor relations hinged on how willing the union backers were literally willing to meet force with force, even if they technically didn't win any specific street battle. There's a point at which the political system is only so willing to engage in small-scale urban warfare for the benefit of the capitalists.

  3. Correlation is not causation by evanh · · Score: 4, Insightful

    Unions don't do the hiring. And in my experience, management staff are also not in the unions.

    You need to look more closely at particular hiring practises.

  4. Re:Jeff Bezos' (and the "new left") virtue signali by 110010001000 · · Score: 4, Interesting

    Here is a hint: the rich and the political elite don't give a sh*t about "left" vs "right". They just care about power and money. I don't understand why people don't get this. Donald Trump is no more "left" or "right" than the Clintons. They just chose the side that get them to the power and financial level they want.

  5. Re:They're obligated to try to impede unionization by ShanghaiBill · · Score: 5, Interesting

    Whatever else a union might do, it definitely wouldn't serve the interests of the company.

    Not in America. But in some European countries, unions and companies often work together, and realize that in the long run, happy employees and profitable companies are in everyone's best interest.

  6. Re:Public relations. by Tablizer · · Score: 5, Insightful

    Blame the Teamsters for that image of unions.

    Yes, they once grew almost as evil as big corporations.

    All big orgs have some corruption and sliminess in them, but we still need checks and balances. Unions provide a check on corporations abusing employees (or at least used to).

    I can testify that corporations do evil because I've worked in multiple who've payed me to do evil. (I didn't like it, but was not always in a position to quickly leave.)

  7. Re:couldn't they at least be honest ? by Koby77 · · Score: 3, Interesting

    there's a reason that companies don't want unions and want their employees to be replaceable cogs. so they can pay them as little as possible and give them the least benefits possible.

    The Whole Foods in my area actually pays MORE in hourly wages than competing union food stores, with the same benefits. I find it understandable that companies don't like unions, because it will hurt the company's ability to operate, but in this case Whole Foods is willing to pay to avoid the huge inefficiencies that unions bring.

  8. Re:Jeff Bezos' (and the "new left") virtue signali by Tablizer · · Score: 4, Insightful

    Here is a hint: the rich and the political elite don't give a sh*t about "left" vs "right".

    Most billionaires do have something in common: they want lower taxes for the rich and less gov't regulation, because both of those conditions make them richer; and the rich wouldn't be rich if they didn't really like yet more money. Yes, there are exceptions.

    The rich are more balanced on social issues, however, because those don't affect their income sources as directly as the above economic issues. (Social issues include but are not limited to abortion, ethnic and religious diversity, and LGBTQ rights.)

  9. Re:They're obligated to try to impede unionization by 0100010001010011 · · Score: 5, Interesting

    Finally getting exposure to a lot of unions not all American Unions are created equally.

    The UAW is one of the most useless organizations in the world. It still exists so some members can skim off of it and blow money on golf courses and radio stations. It sums up everything that is wrong with American Unions.

    Trade unions, especially local ones, are great. I've watched 'not college material' peers get good educations, training and jobs. They act more like German Engineers union than the UAW.

    Some unions still actually go on strike. The UAW basically backs down at the last minute, screwing the guys on the bottom while saving face for 'negotiating'.

    Programmers and IT in the US could really use the latter types. Fair working hours, fair wages, protection from a H1B changeover, ageism/seniority, could all be addressed if workers would stand together. The problem is everyone is willing to throw each other under the bus because they believe themselves 'rock stars' that will never run into those issues.

  10. Re:couldn't they at least be honest ? by careysub · · Score: 4, Interesting

    Remember the Hostess Twinkies disaster? I'm sure those workers who lost their jobs when Hostess closed didn't feel like the union had *their* best interests in mind, and neither did all those who loved Twinkies at the time.

    You mean the 11 January 2012 disaster when Twinkies went bankrupt after a private equity firm Ripplewood Holdings took them private saddling the company with debt, but getting from the two major unions a concession of $110 million in annual wages and benefits, and did so at at a time when sales were falling sharply, being down 20% over the previous year when the bankruptcy was declared?

    That disaster?

    It is clear that the shutdown in November 2012 was planned, to rid itself of debt. The escalating demands for concessions from Ripplewood that continued throughout the spring, summer and fall were intended to force the unions to take some sort of action, and the plan was as soon as they did they would shut down operations and declare the union was to blame.

    --
    Starships were meant to fly, Hands up and touch the sky - Nicky Minaj
  11. Re:They're obligated to try to impede unionization by Anonymous Coward · · Score: 5, Insightful

    Remember:

    Capital working together to promote the interests of capital = good.
    Workers working together to promote the interests of workers = bad.

    Now get back to work and tend those machines and pull the levers like good little drones.

  12. They're not hearing all sides by rsilvergun · · Score: 5, Interesting

    they're being threatened. It's not longer free speech when it's a threat, and the article makes it very clear that the video exists to teach management how to make those threats while giving just enough plausible deniability that Amazon can hide behind a free speech defense when they go in front of a court stacked with pro-corporation judges or, worse, an arbitration.

    Ok, I'm going to rant now, so stop reading if you've got no stomach for such things.

    What the hell is wrong with the American working class? Seriously. My bro just took a new job and he's waiting for the background check to pass and praying they don't just change their mind. He quit his old one because his company was going around telling everyone they'd either work 60+ hours a week or be laid off. He has zero recourse for any of this. Companies can lie with impunity with no consequences. They can tell you you're hired so they can get you off the job market and change their mind on a dime and you're highly unlikely to get unemployment. All the power is with companies and nobody seems to give a shit. We won't change a thing because of some blind obedience to ideals that were crammed in our heads when we were children. Why in God's good name can't workers see past that and realize that if one worker's being abused than _everybody's_ open to abuse. How bloody hard is it to understand solidarity? That the only thing that can counter the enormous wealth and power of the ruling class is a united working class? That classes didn't go away just because the ruling class said so? What the hell is wrong with us? We're not this dumb. I know we're not. We're letting our feelings get the better of us, and if anyone should be better than that it's the nerds that hang out on a technology site like /.

    Ok... done ranting.

    --
    Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
    1. Re:They're not hearing all sides by DRJlaw · · Score: 4, Informative

      the article makes it very clear that the video exists

      No it doesn't. There is no link in TFA to the actually video.

      So, to be clear, you allege that Gizmodo also lied about Amazon's statement?

      "We're perplexed as to why Gizmodo takes issue with a company wanting to better engage its employees, train hundreds of managers to maintain an open and direct dialogue with associates, and create channels to drive innovation on behalf of the customer in a caring and inclusive environment. The reporter clearly cherry-picked soundbites from the video to meet his editorial objective and do not align with our view on how to create career opportunities for employees.

      In the U.S., the average hourly wage for a full-time associate in our fulfillment centers, including cash, stock, and incentive bonuses, is over $15/hour before overtime. That's in addition to our full benefits package that includes health, vision and dental insurance, retirement, generous parental leave, and skills training for in-demand jobs through our Career Choice program, which has over 16,000 participants. We encourage anyone to come see for themselves by taking a tour at one of our fulfillment centers -- learn more at http://amazonfctours.com./"

      Amazon admits that the video exists. Who are you to say that it does not?

    2. Re:They're not hearing all sides by DRJlaw · · Score: 4, Insightful

      Probably not an outright lie, but Gizmodo is clearly trying to twist the facts. Why else would they omit a link to the video?

      Perhaps if you read the article for comprehension instead of word occurence -- "Gizmodo has opted to not publish the video itself in order to maintain source anonymity" -- you would have your answer. Not everyone is eager to be the next Reality Winner thanks to video watermarking.

      Amazon admits that the video exists.

      Then where is it?

      Nope. Not required. When the video's original source admits that it exists, ShanghaiBill's ability to view that video is not required to confirm that it exists.

      They want to cherry pick, and they don't want you to see the cherries that weren't picked.

      Penalty - moving the goalposts. 15 yards from the spot of the foul.

  13. FedEx not union; UPS is union by commodore64_love · · Score: 3

    I just learned that today. Some claim UPS workers provide better service than FedEx workers, due to UPS workers being unionized.

    I can honestly say I've never noticed any difference. Read more here: https://www.motherjones.com/po...

    Of course unions can also stand in the way of progress, such as forbidding the use of drones or driverless delivery trucks: https://www.cnbc.com/2018/01/2...

    --
    "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
  14. Re:They're obligated to try to impede unionization by Jzanu · · Score: 4, Informative

    Exactly! In Germany, such cooperation is in fact a regular part of corporate governance called co-determination. Here is a good summary of the legal premise.

  15. Re:Public relations. by Anonymous Coward · · Score: 4, Interesting

    Most of the abuse the unions were originally designed to prevent are covered by OSHA and labor laws, now they "help" negotiate salary and benefits for semi-skilled labor. The only slimey-ness step below unions are the trades that have created artificial entry barriers to try to protect their jobs. If you want to require a license to do something that's fine, just make sure it is a knowledge test (no stupid apprenticeships requirements) and make everyone take the test every so often(no grandfathering in). If I want to be a plumber or an electrician or a teacher, I should be able to try to take the test and if I pass I get my license.

  16. Re:They're obligated to try to impede unionization by 0100010001010011 · · Score: 3, Interesting

    My pay is higher than my peers, because I could negotiate it

    Case in point. "I got mine, you get yours" attitude that is why unions won't take off in this space. At some point in the past people realize company owners really weren't looking out for them.

    A terrible way to live.

    [You can make a new Union operate how you want]

  17. Re:They're obligated to try to impede unionization by hazardPPP · · Score: 3, Interesting

    I've worked in a union before when I worked at a college. Wages were low (I got a 50k raise when I left), promotions were often seniority based rather than performance based, vacation was set based on experience, etc. A terrible way to live.

    Well, it's not terrible if you're an unskilled factory worker...

    Remember where modern unions originated - 19th/early 20th-century factories. The assembly line was invented so you could produce complex things with low or unskilled labour. Workers were essentially interchangeable. As a worker, knowing that you could be replaced overnight by any unemployed bloke on the street basically gave all the leverage to your employer. You were not special, just a cog in the machine that could be easily replaced by another, identical cog. How do you get some leverage over your employer? Organize. Strike. Form a union and negotiate a collective agreement. Remember, collective agreements make sense since workers are interchangeable...

    In a low skillset environment, promoting based on seniority makes sense, because seniority = experience. Giving more vacation based on experience/seniority also made sense since it was just assumed the older folks had families, grew tired more easily, etc. and needed more time off.

    The problem is that this model then got extensively copied into medium-skilled, and, sometimes (in the public sector, basically as a rule) into high-skilled workplaces. Where the one-size-fits-all approach doesn't make sense, where not all people have the same skill set and the same mastery over it, where experience does not necessarily mean superior job performance, etc. This is because the low-skilled worker unions were the biggest and most dominant, and set the template as to what a union should be. In many cases, these unions themselves expanded into other fields of work via new "locals", "chapters" and whatever. I was, for a semester, a member of the United Steelworkers Union - I have never been inside a steel mill, or worked in the steel industry. Rather, for some reason, auxillary contract (non-full-time) staff at my university were part of the USW, and as I had a contract to do some course/lab development work for a professor, I fell under this category. The odd thing was that most of the other staff were part of the public employees' union, which made more sense.

  18. Re:They're obligated to try to impede unionization by painandgreed · · Score: 3, Informative

    You're spot on regarding UAW. I grew up in Detroit, and saw it first hand with many family and friends...it was mostly mob run. Additionally, the grocery store union that my mom had to join (and was eventually a steward for) was pretty useless as well. They did virtually nothing for the dues that the clerks were required to pay from what was already essentially minimum wage.

    I said the same thing when I worked for a grocery store and had a union. Then go to work for a non-union place and see how that can turn out: have your schedule changed with no notice, be told to skip or cut short breaks, charged to do jobs that higher paid employees are supposed to do, etc. Chances are that the only reason there was a union to being with is because the business was doing that sort of thing to begin with. Sometimes even things that were illegal by state law. Trouble is, without a union, who are you going to complain to? The manager that is telling you to do these illegal things? Raising a stink through state channels will just get you fired for "unrelated" reasons.