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Apple's New Proprietary Software Locks Kill Independent Repair On New MacBook Pros (vice.com)

An anonymous reader quotes a report from Motherboard: Apple has introduced software locks that will effectively prevent independent and third-party repair on 2018 MacBook Pro computers, according to internal Apple documents obtained by Motherboard. The new system will render the computer "inoperative" unless a proprietary Apple "system configuration" software is run after parts of the system are replaced. According to the document, which was distributed to Apple's Authorized Service Providers late last month, this policy will apply to all Apple computers with the "T2" security chip, which is present in 2018 MacBook Pros as well as the iMac Pro. The software lock will kick in for any repair which involves replacing a MacBook Pro's display assembly, logic board, top case (the keyboard, touchpad, and internal housing), and Touch ID board. On iMac Pros, it will kick in if the Logic Board or flash storage are replaced. The computer will only begin functioning again after Apple or a member of one of Apple's Authorized Service Provider repair program runs diagnostic software called Apple Service Toolkit 2.

55 of 442 comments (clear)

  1. Why should anybody be surprised? by Tough+Love · · Score: 5, Insightful

    Why should anybody be surprised? It's Apple.

    Vote with your dollars. Android is better anyway and you get a whole lot more for your money.

    --
    When all you have is a hammer, every problem starts to look like a thumb.
    1. Re:Why should anybody be surprised? by Tough+Love · · Score: 4, Insightful

      You know what they say about any product named "pro?" It's not for pros, it's for wannabes. Get roughly twice as much computer for the money by going with Linux.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    2. Re:Why should anybody be surprised? by Cito · · Score: 4, Insightful

      I work at an authorized apple repair shop and if I get the chance and if possible I'll definitely be uploading copy of the software on torrent. My shop is one that another tech here supplied Louis Rossman with pirated copy of specific apple diagnostic software.

    3. Re: Why should anybody be surprised? by Anonymous Coward · · Score: 5, Insightful

      Photoshop - and all of Adobe's software suite - runs on Windows. Pros stopped using Macs around the time Apple killed Final Cut Pro.

      You can see it in movies and TV shows where no one paid for product placement for laptops. Previously they would have been blatantly obvious Macs with the logos covered. Now more often then not, they're Dells or Microsoft Surface products with the logos covered.

      Pros have dumped Apple and moved to Windows 10, believe it or not.

    4. Re: Why should anybody be surprised? by Tough+Love · · Score: 5, Informative

      Tried Krita? For artists, it's way better than Photoshop. Plus, completely free, no need to make yourself a criminal by stealing it or get trojaned by a hacked copy. And free updates for life. Totally awesome.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    5. Re:Why should anybody be surprised? by msauve · · Score: 5, Insightful

      "Android is better anyway"

      If your knee weren't jerking so hard, you'd realize this is about MacBooks and MacOS/FreeBSD, so the proper comparison would be Windows, or perhaps less generally, Chrome OS/Linux. Definitely not Android/Linux.

      --
      "National Security is the chief cause of national insecurity." - Celine's First Law
    6. Re: Why should anybody be surprised? by b0s0z0ku · · Score: 4, Informative

      It needs to be cracked to remove the "tether" to Apple's servers before it can work as a pirated tool.

    7. Re:Why should anybody be surprised? by earthloop · · Score: 2

      If you work at an AASP you'll know that the software will be useless without a GSX account.

    8. Re:Why should anybody be surprised? by Calydor · · Score: 4, Insightful

      And that is why there will be a tiny little snitching code that tells Apple which shop leaked the tool to the world.

      --
      -=This sig has nothing to do with my comment. Move along now=-
    9. Re: Why should anybody be surprised? by Anonymous Coward · · Score: 2, Insightful

      Second this, and if your job-site purchasing wants a name-brand to contract with, you can get a damn good Dell Precision with better specs more and easier expandability than a Mac Pro for less. Used to hate Dell but the business machines they've been putting out on the whole have been pretty good for the last 8 years, from my own use and repair experience.

    10. Re:Why should anybody be surprised? by angel'o'sphere · · Score: 2

      Strange that my oldest Mac Book Pro is a 2004 PowerPC running OS X 10.3 just fine ...

      --
      Cost free eBook I read (by iBook/Kobo/Amazon/ObookO/Gutenberg etc.): "The Green Odyssey" by Philip Jose Farmer.
    11. Re: Why should anybody be surprised? by sg_oneill · · Score: 4, Interesting

      Krita is awesome. But its a different beast to photoshop. Its a strictly painting tool (I suppose you COULD do photo touchups , but eh..... )

      However it runs like a slug as soon as you start using the better brushes and larger canvasses.

      If they sort out that performance, it'll be up there with Corel Paint (Kritas true rival). But its not a photoshop replacement.

      --
      Excuse the Unicode crap in my posts. That's an apostrophe, and slashdot is busted.
    12. Re:Why should anybody be surprised? by drnb · · Score: 5, Funny

      Linux does not even have a decent application for reading emails

      No one has had a decent email client app since pine :-)

    13. Re:Why should anybody be surprised? by Alain+Williams · · Score: 2

      I guess I could find a text only email reader that "just works", though.

      Try mutt

    14. Re:Why should anybody be surprised? by thegarbz · · Score: 2

      You know what they say about any product named "pro?" It's not for pros

      And Microsoft says Hold My Beer

    15. Re:Why should anybody be surprised? by Aaden42 · · Score: 3, Insightful
      1:

      Get roughly twice as much computer for the money by going with Linux.

      2:
      Figure out how to run Final Cut or Premier on it.

      3:
      There's no step three.

      4:
      Profit!

    16. Re:Why should anybody be surprised? by ilsaloving · · Score: 3, Interesting

      I've been a Mac user for a long time but the way Apple has been going I am giving Linux a hard second look. Specifically, I've been experimenting with Kubuntu and the KDE PIM suite, and it turns out to be a very capable product. I haven't fully tested it yet, but so far it looks very promising.

    17. Re:Why should anybody be surprised? by drinkypoo · · Score: 2

      Get roughly twice as much computer for the money by going with Linux.

      Figure out how to run Final Cut or Premier on it.

      That's relevant for the minuscule percentage of Apple users who actually run those applications, but most of them are just using them to appear hip when they use coffeeship WiFi.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    18. Re: Why should anybody be surprised? by drinkypoo · · Score: 2

      I'm wondering, how many people do actually need all features offered by photoshop to do their work?

      Irrelevant question. All that is needed is for them to need features not offered by other, competing packages.

      It comes to me that the situation seems to be similar to Office software. Most people don't need any thing more than just basic features.

      The situation is similar, which is to say that many users use one or two features not offered elsewhere.

      Not sure if all graphic people really need to use photoshop at all.

      They don't, but most people doing photo retouching can benefit from it.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    19. Re: Why should anybody be surprised? by jwhyche · · Score: 2

      Pretty much the way it is. It used to be that allot of professional software was developed on Apple first then back ported to Windows. Adobe comes to mind. Simply not the case any more. Now virtually all software, except for Mac. only titles, is developed first on Windows the back ported to Mac. Often this is done poorly too and several versions behind. Manufactures just don't want to put money into what they see is a dying platform.

      --
      I read at +2. If your post doesn't reach that level I will not see or respond to it.
    20. Re:Why should anybody be surprised? by jwhyche · · Score: 2

      No one has had a decent email client app since pine :-)

      You misspelled mutt. :)

      --
      I read at +2. If your post doesn't reach that level I will not see or respond to it.
    21. Re:Why should anybody be surprised? by Tough+Love · · Score: 2

      Kdenlive in particular is a really nice video editor, capable of doing everything a Youtuber needs to do. Very fast.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    22. Re: Why should anybody be surprised? by Tough+Love · · Score: 3, Informative

      It's not "completely free" because it's not open-source.

      Krita is completely free and open. Don't know why you would think otherwise.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    23. Re: Why should anybody be surprised? by jwhyche · · Score: 2

      Never said anything about Apple dying. Apple itself is doing just fine making iphones and over priced accessories. I expect them to continue to be fine for a very long time.

      I said dying platform, which the Imac line currently is. There has been no real development in years on the platform. It remains over priced and under power. All this might change but as for now its pretty much a dead platform.

      --
      I read at +2. If your post doesn't reach that level I will not see or respond to it.
    24. Re: Why should anybody be surprised? by jwhyche · · Score: 2

      Only a idiot argues with a zealot. You are clearly a zealot so you are not worth my time. Figure it out for yourself.

      --
      I read at +2. If your post doesn't reach that level I will not see or respond to it.
  2. John Deere, is that you? by caladine · · Score: 5, Insightful

    Right to repair laws can't come soon enough.

    1. Re:John Deere, is that you? by dgatwood · · Score: 2

      It will make stealing a new Apple notebook awkward and repairs impossible and even stripping it and selling the parts, also difficult.

      A publicly accessible, stolen parts serial number database would also do that, but without making it impossible for users to perform their own repairs.

      Even as someone who has had a laptop stolen, I still don't think that's sufficient reason to prevent users from repairing their own hardware.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    2. Re:John Deere, is that you? by dslbrian · · Score: 5, Interesting
      What they are describing is already illegal under the Magnuson-Moss Warranty Act. An excerpt:

      Warrantors cannot require that only branded parts be used with the product in order to retain the warranty.[7] This is commonly referred to as the "tie-in sales" provisions[8] and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives.

      And from the summary:

      The new system will render the computer "inoperative" unless a proprietary Apple "system configuration" software is run after parts of the system are replaced.

      So in effect they are saying "oh sure put whatever part you want into it, but it's not going to work unless we allow it". Thereby creating the onus to use "branded parts". Yeah good luck with that. I fully expect them to land in court over this.

    3. Re:John Deere, is that you? by jythie · · Score: 2

      The lockdown is in part intended to go after unauthorized repair shops, so user opt-in would not really help. The DIY crowd is small, they are rarely the targets of stuff like this. Shady repair shops that offer low low prices on the other hand are everywhere and can contribute to bad PR for a company since users seem to end up blaming the faceless manufacturer rather than the 'nice young man that fixed my computer and explained how terrible Apple is'.

      I used to work at a hardware manufacturer, this happened all the time and was really frustrating. We would get pissed off customers ranting on forums about how terrible our stuff was, and sometimes we would get them to actually bring it in (repairs free of charge) to discover someone had put in a cheap 3rd party screen or off the shelf harddrive that didn't have the custom bios or specs our certified ones did. We ended up locking down to try to stop the crap.

    4. Re:John Deere, is that you? by jythie · · Score: 2

      Ah yes, because we looked at our logistics chain and went 'hrm, we spent months of developer time trying to get this part down from 15$/unit to 14.50$/unit, but lets go with a harddrive costing hundreds of dollars more'. If cheap commodity HDDs from any random manufacturer worked, believe me we would have gone with them since it would have saved us a bundle and allowed us to compete on a better price point.

  3. So people are whining about security? by goombah99 · · Score: 5, Insightful

    did no one read about the chinese compromise of the supremicro motherboards? and now people are upset that a vendor requires certified parts?
    Please... I'd pay extra for that gladly.

    --
    Some drink at the fountain of knowledge. Others just gargle.
    1. Re:So people are whining about security? by b0s0z0ku · · Score: 5, Insightful

      The level of risk they're willing to accept should be up to the hardware's owner. At the most, there should be a warning about using unauthorized parts, not a totally unusable device.

    2. Re:So people are whining about security? by Tough+Love · · Score: 4, Insightful

      OK, you pay Apple to put spy chips in your computer. Not me. Did you know, many Apple products are assembled in China, using chips made in China?

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    3. Re:So people are whining about security? by Daemonik · · Score: 5, Interesting

      Yeah, and good luck to you when Apple designs a circuit board with the wrong transistor, refuses to admit the mistake exists and when they finally get sued over it they make a repair program that manages to not cover the boards produced the year you bought yours.

      Won't be the first time!

    4. Re:So people are whining about security? by b0s0z0ku · · Score: 4, Insightful

      Yeah. It's not about security. It's about Apple's ability to rape people's wallets by requiring them to beg their "authorized" outlets for repairs, and make repairs impossible after a certain age (sorry, our software no longer supports your model...)

    5. Re:So people are whining about security? by jythie · · Score: 2

      I can recall years ago working for a company that made kiosk systems. One of our banes was that customers would do their own repairs, including swapping out components for 3rd party replacements because they were cheaper. Then when things did not work, user and customers would complain about how much our stuff sucked because things would not calibrate quickly or the system stuttered. This is why companies try to lock things down, users have a bad habit of loudly blaming you for their budget swapouts and then tell all their little friends about it... the average user has no clue what goes into part certification... 'oh but this hard drive is 10GB too, it should work fine and costs 90% less!'

    6. Re:So people are whining about security? by jythie · · Score: 4, Insightful

      Their worry probably is not users doing the replacements themselves, but unauthorized repair shops that use dodgy replacement parts.

    7. Re: So people are whining about security? by UnknowingFool · · Score: 2

      Did you know that many Dells are made in China using chips made in China? Did you know many Lenovos are made in China using chips made in China? And the list goes on and on.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
    8. Re: So people are whining about security? by b0s0z0ku · · Score: 2

      It doesn't enhance security any more than a clearly visible warning about 3rd-party hardware being installed would. No need to brick hardware -- informing the user and letting them make their own decision is adequate.

  4. Life-limited product... by b0s0z0ku · · Score: 5, Insightful

    Most commodity computers can have parts replaced even when the manufacturer no longer supports them officially. The new Macbook Pro? Apple can just say that "our cloud software no longer supports computers over a certain age." Voila! Your laptop becomes a brick if it needs any sort of minor repair (keyboard or LCD are minor for any well-designed laptop).

    Bonus points if your laptop breaks in a developing country where the nearest "authorized" repair place is 1000 miles away. Piss on Steve Jobs' grave for pioneering the model of computing as a prison. Screw Tim Cook for perpetuating it and making it worse.

    1. Re:Life-limited product... by 91degrees · · Score: 2

      If you're in a developing country and live that far away from an authorized repair place, I can't imagine it's that likely you own this sort of premium technology.

  5. Re:China and russia by b0s0z0ku · · Score: 2

    Public/private key encryption should allow ANY part signed by the manufacturer to work in the laptop without affecting security. Frankly, if this were about security, Apple would warn users of computers with unauthorized parts (at boot) without disabling them entirely. Since they're bricking systems, this is about grubbing money, not security.

  6. Use what you got... by berchca · · Score: 4, Interesting

    I guess since Apple is selling less computers these days*, they have to squeeze more money out of their customers.

    *https://www.macrumors.com/2018/08/01/fewest-quarterly-mac-sales-since-2010/

  7. Right to repair will force apple to give this soft by Joe_Dragon · · Score: 4, Informative

    Right to repair will force apple to give this software out to 3rd party shops.

  8. Re:Right to repair will force apple to give this s by b0s0z0ku · · Score: 4, Insightful

    Not good enough unless it's made available to all OWNERS. If you bought it, you should be allowed to fix it.

  9. Apple Continues the Downward Spiral by Sol+Rosinberg · · Score: 2

    This has to be the most lowlife, underhanded, ill-thought scheme I've seen from them yet. The eighthwit (they don't have enough wits to be a halfwit) who thought of this needs to be fired and replaced with someone who has a sense of decency.

  10. Warranty Act. Doesn't void the warranty by raymorris · · Score: 5, Interesting

    The drafters of the Magnuson-Moss Warranty Act wouldn't like this at all. They did not, however, make illegal. The Act, in 15 USC 2302 (C), says that the WARRANTY may not be conditioned on using Apple-branded parts. They can't (and don't) void the warranty if you use unauthorized parts. Here's the text of the statute:

    https://www.law.cornell.edu/us...

    The people who wrote that might wish that they had written "also, you can't arrange for the product to stop working when unauthorized parts are installed", but they didn't write that. Maybe a lawmaker should write that now.

    It's possibly unlawful under other laws. There are quite a few different unfair competition laws and some may apply.

    1. Re:Warranty Act. Doesn't void the warranty by technothrasher · · Score: 2

      So how does this work for cars where you need proprietary diagnostic tools to clear error codes etc?

      It doesn't work. It's a big issue. See http://www.careauto.org/

  11. true story by thePsychologist · · Score: 3, Informative

    Several years ago I had a thinkpad that had become infested with ants. I used a blow dryer to heat up the computer a little (while it was off) to make the ants want to leave. I left the blow dryer over the keyboard too long and melted the keys off.

    Bought a keyboard online for 30 dollars and replaced the old one in five minutes. This wouldn't have been possible with this new MacBook. Sad.

    --
    "What lies behind us, and what lies before us are tiny matters compared to what lies within us." Ralph Waldo Emerson
  12. WTF! Warn, but do not BLOCK! by Que_Ball · · Score: 4, Insightful

    Seriously are you not the owner of your own equipment anymore?

    I can understand them having a bios level warning that can be disabled for this kind of thing. Similar to how you can put a machine into secure boot mode or disable it if you want.

    But outright blocking the machine from operating with no "I understand the risk click OK to continue" type of thing is complete anti consumer BS.

    What is the point of this? Do they really think it's a long term benefit to their customers?

  13. New low, and no go for me! by ReneR · · Score: 2

    The machines are already not the most appealing to start with, but this is such a new low disqualifying them entirely for me. Sad. One could already not even swap the SSD anymore at the last gen machines: https://www.youtube.com/watch?... Don't support, don't buy!

  14. Thats it Apple. We're divorcing. by sg_oneill · · Score: 4, Interesting

    Fucking hell. This has gone from "Apples stuff is hard to repair because of wonky design decsions" to straight up malevolence.

    I've been using Macs since Vista completely murdered my will to use windows ever again. New laptop, constant blue screens of death on "Certified for Vista" laptop. After being told I had to pay $100+ to upgrade back to XP I threw the towel in and got me big desktop imac and then later a mac laptop. It had unixy underbelly so my BSD background fit right in, it just seemed to work really well, and once I got over the slight behavioral differences (command-C vs Ctrl-C, menu on top etc) it was a system I really enjoyed working with. Ended up with an iPhone too to cash in on the new iPhone dev stuff (I was formerly a Symbian dev, hell on earth). I was the model of an Apple Fanboy. Shit Apple where so good to me that when a fucked up contract that was about to land me in court was caused by app store delays I actully emailed Steve Jobs, and he *fucking emailed me back* and put his personal assistant in charge of getting my shit through the store. Thats how great apple used to be.

    But man, modern Apple sucks. My last apple purchase was a 2017 macbook pro to finally replace the trust 2011 MBP, the keyboard *sucked*, it only had those whack thunderbolt-3/USB-C ports which I had precisely zero perhipherals for and all the adaptors where ridiculously expensive and kinda unrelaible, and when I accidently dropped it and cracked the screen apple quoted me well over $1K to repair it.

    So I ended up taking it to a third party indian repair dude who fixed it for $400. Not a great job, but at least I could afford it.

    Also someone then broke into my house and stole the laptop. Admitedly I can't pin that one on Apple (I think?!).

    Heres the thing. Without that cheapo unauthorized repair, I'd have been stuffed. With a nearly brand new laptop, unable to be used.

    Apple want to take THAT away too?

    Maybe its time I just swallowed my pride and built myself a Linux/Windows dual-booter.

    --
    Excuse the Unicode crap in my posts. That's an apostrophe, and slashdot is busted.
  15. Re:Krita is a Corel Painter X competitor. by cayenne8 · · Score: 2
    Right now, I'd argue that the best competitor to Photoshop would be Affinity Photo .

    Take a look at the link, it is laid out in about 98% the same as photo shop, most of the same keyboard commands, AND since the engine has been built from scratch it is often faster than PS.

    It is available for OS X and Windows.

    IN fact their other tools rival Adobe's AI and soon InDesign....with Designer and Publisher.

    Also just going on this train of thought, I've pretty much ditched Lightroom for On1 RAW, and the 2019 version coming soon will have a RAW workflow with layers....still in RAW, that and the luminosity masks give some great functionality.

    All these very good options available, without having to pay rent to Adobe monthly....

    --
    Light travels faster than sound. This is why some people appear bright until you hear them speak.........
  16. Market share and fanboy arguments by sjbe · · Score: 2

    Android is better, for many reasons. Obviously, 80%+ of the smartphone users in the world prefer it.

    That is overwhelmingly because of price and nothing else in most cases. Few prefer it for any technical reason. Apple doesn't sell to the low end of the market so that has been filled in mostly with Android devices in large unit volumes. Apple has close to 50% market share in premium smartphones with Samsung accounting for the lions share of the rest of the segment.

    Personally, I like the Android Linux kernel, it's just way better than Apple's Mach kernel.

    Unless you are a developer you have approximately zero direct interaction with the kernel so this is just fanboyism. Nobody actually buying smartphones or tablets is comparing iOS to Android is comparing kernel architectures or making vague "efficiency" comparisons. Not even the hardest core geeks. The only reason to make your argument is ideology.

    If you like Android better that's fine. There are some excellent Android devices out there and they work great. If you want to argue it is superior to Apple's offering for a given purpose that's fine too but please make better arguments. There are a lot of good ones to chose from. No need to be a blind fanboy.

  17. Re:Krita is a Corel Painter X competitor. by TechyImmigrant · · Score: 2

    Yup Affinity stuff is legit. Being able to buy it is excellent to - $50 a month for Adobe adds up. I wrote a book using LaTeX with Affinity designer for the diagrams.

    Their stuff comes across as being from a "Let's make a clean sheet version Adobe tools" angle and so it does the same stuff with less cruft and a nicer UI. I don't have to wait a week for it to open either.

    --
    I should use this sig to advertise my book ISBN-13 : 978-1501515132.