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Microsoft's Problem Isn't How Often it Updates Windows -- It's How It Develops It (arstechnica.com)

Ever since Microsoft settled on a cadence of two feature updates a year -- one in April, one in October -- the quality of its operating system (taking into consideration the volume of bugs that emerge every few days) has deteriorated, writes Peter Bright of ArsTechnica. From the story: The problem with Windows as a Service is quality. Previous issues with the feature and security updates have already shaken confidence in Microsoft's updating policy for Windows 10. While data is notably lacking, there is at the very least a popular perception that the quality of the monthly security updates has taken a dive with Windows 10 and that installation of the twice-annual feature updates as soon as they're available is madness. These complaints are long-standing, too. The unreliable updates have been a cause for concern since shortly after Windows 10's release.

The latest problem has brought this to a head, with commentators saying that two feature updates a year is too many and Redmond should cut back to one, and that Microsoft needs to stop developing new features and just fix bugs. Some worry that the company is dangerously close to a serious loss of trust over updates, and for some Windows users, that trust may already have been broken. These are not the first calls for Microsoft to slow down with its feature updates -- there have been concerns that there's too much churn for both IT and consumer audiences alike to handle -- but with the obvious problems of the latest update, the calls take on a new urgency.

17 of 227 comments (clear)

  1. Imagine owning a car... by b0s0z0ku · · Score: 4, Insightful

    Imagine owning a car. One fine morning, you wake up and the steering wheel has been moved from left to right, and the brake pedal is on the ceiling. You call up the manufacturer, ask "why'd you do that."

    Answer: "it's better, you'll get used to be new driver experience."

    1. Re:Imagine owning a car... by squiggleslash · · Score: 5, Insightful

      No, he's right, because what you're describing is what Microsoft is doing by accident, whereas what he's describing is the experience Microsoft intends you to have. We've gone from Windows 7, which, while not rock solid, could have uptimes measured in years and had a consistent, obvious, user interface, to Windows 10 which intentionally crashes (sorry, "updates") once a week, and which has UI changes that are mandatory every six months that result in users having to relearn basics like "Where in the settings do I change this?"

      That's ignoring the bugs. Your files being deleted? That's an accident. Everything above, that's on purpose. That's already terrible and Microsoft needs to stop it.

      --
      You are not alone. This is not normal. None of this is normal.
  2. Re:SDLC by b0s0z0ku · · Score: 3, Insightful

    0. Introduce random UX changes that no one needs or wants because oooooh! shinyyy!

  3. This, indeed this... by Penguinisto · · Score: 4, Insightful

    My biggest bugaboo is that Windows updates obliterates the CUDA-enabled nVidia video driver I have installed on the laptop, and replaces it with the craptastic non-CUDA Microsoft WHQL driver... which is why I have the whole thing disabled as deep in the registry as humanly possible.

    Would it kill Microsoft to look for 3rd-party drivers before stomping all over shit with their own versions? I mean, if it weren't for a few CG apps (and the lack of a decent nVidia GPU in the latest MacBook Pros), I wouldn't care, but damn...

    --
    Quo usque tandem abutere, Nimbus, patientia nostra?
    1. Re: This, indeed this... by Penguinisto · · Score: 4, Informative

      Not a question of marketing, I promise. The Iray render engine (built into a lot of CG rendering suites and apps nowadays) requires CUDA-enabled drivers, or else the render kicks to CPU for calculations, causing render times to go up by factors. This means a 30-minute render suddenly takes, say, an hour and a half... if you're lucky.

      Microsoft's WHQL GPU/video driver has CUDA disabled, so you're stuck with CPU (not GPU) rendering - and you usually don't find out until after it begins. Also, when you have a 6-12GB GPU card, all that RAM goes to waste under Microsoft's driver. :/

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
  4. "dangerously close to loss of trust"? Well past! by DutchUncle · · Score: 3, Funny

    Anyone I know who uses Windows does all they can to prevent updates, including - perhaps especially - IT departments. For some strange reason, it only takes one time of the CEO having his computer go into a forced update in the middle of a presentation to lenders, and policy changes REAL fast.

  5. So what? by nagora · · Score: 5, Insightful

    If Microsoft Windows was only bought based on its quality and reliability there wouldn't have been a Windows 3, and if there had then ME would have killed it off, and of not then Vista would have, and if not then Windows 10... and so it goes one. Windows has never really been ready for the desktop - it's still unbearably bad/slow at even simple file handling.

    Microsoft have zero incentive to do things better because the market never punishes them for their mistakes. They just shrug their shoulders and carry on regardless.

    --
    "Encyclopedia" is to "Wikipedia" what "Library" is to "Some people at a bus stop"
    1. Re: So what? by jd · · Score: 5, Insightful

      That's easy to answer.

      1. Businesses like the fantasy of someone to blame, Linux robs them of that

      2. Linux for the desktop was killed by OSDL and hardware vendors

      3. MacOS, OS/X and Linux don't have the range of applications needed

      4. Microsoft's Truth campaign

      5. Microsoft taxing vendors if they supply rival OS'

      6. Microsoft bribing ISO

      7. Legacy install base

      --
      It's a small world and it smells funny; I'd buy another if it wasn't for the money; Take back what I paid (SoM)
    2. Re: So what? by jd · · Score: 3

      Who cares what you make? Past cost of living, money is a number.

      It's how well you work and how positive that is in the broader picture.

      Windows of all kinds is of very low quality. It has a defect density somewhere between ten to a hundred times that of Linux. It is fantastically insecure and unstable. The office suite is so poor, Microsoft had to bribe ISO to recognise the format. The UI for Office is cumbersome and gets in the way of doing anything productive.

      --
      It's a small world and it smells funny; I'd buy another if it wasn't for the money; Take back what I paid (SoM)
  6. Shout all you want, the response will be the same: by Shadow+of+Eternity · · Score: 3, Insightful

    "Fuck you, who else are you going to go to?"

    --
    A bullet may have your name on it but splash damage is addressed "To whom it may concern."
  7. Re:SDLC by Penguinisto · · Score: 3, Informative

    This sounds like the Apple way

    Depends... if we're talking iOS, you'd be spot-on.

    MacOS (OSX) on the other hand? They got that stability/performance shit down fairly cold. My last MacBook Pro (5 years old, my wife inherited it last month, uses it daily) only got one OS re-install, and that was because I swapped out the old platter drive for an SSD not long after I bought it.

    Zero stability issues, something like 5-6 OS upgrades on the same disk, a zillion patches/app-updates/etc... no sweat. Even today, it still runs as tight and fast as it did when I bought it in 2013. Only reason that I'm still not using it is because the 512MB GeForce in it doesn't run the Iray render engine worth a damn (slow old GPU, no RAM to speak of on it, etc.)

    --
    Quo usque tandem abutere, Nimbus, patientia nostra?
  8. There is a problem with how it updates it... by Dwedit · · Score: 4, Interesting

    There actually is a problem with how it updates it. You see, Windows was designed to emit a two-byte NOP at the beginning of every function, just so it could be hotpatched to redirect to a longer jump instruction. This mechanism would allow reboot-free updating of core system files.

    I don't see any reboot-free updating of core system files here.

  9. Re: Computer SCIENCE by Londovir · · Score: 4, Insightful

    I get what you're trying to say, but it would be nice if you didn't phrase it in a way that makes you a douche. My Computer Science degree, with the countless hours spent implementing every well known sorting algorithm, search algorithm, data manipulation algorithm, data structures, and other things that were done well decades ago, says your concept of requesting a lack of an engineering degree to being a code monkey is crap. A degree doesn't have to have the word engineering in it to be a valuable degree program. Hell, it doesn't have to be taught in a college of engineering either. It's the content and curriculum that matter. I'd argue it's more likely that the company has pushed their developers to release faster and faster, without the time needed to properly test and QA their work. You can be a vaunted engineer, and if you are being rushed, you'll make mistakes. Look at Apple... You could make the same arguments about the last 3 versions of iOS being substandard for quality as the Windows 10 updates have been lately. I doubt Apple has code monkeys, as you'd call it; I think they are just rushing their workers to market.

    --
    Londovir
  10. "Fix bugs" by tambo · · Score: 5, Insightful

    "Microsoft needs to stop developing new features and just fix bugs."

    Generally true, but what does Microsoft do about core features that are so intensely buggy that they are literally unsalvageable?

    • The Windows registry is a dumpster fire.
    • The Windows role-based security model is an unmitigated headache.
    • App compatibility is so bad that Windows still has a "Program Files" folder and a "Program Files (x86)" folder.
    • Windows Help has been beyond useless for the entire lifespan of Windows. It's so bad that people resort to MSDN, which is also beyond useless.
    --
    Computer over. Virus = very yes.
  11. Windows = Spam & Snoop Engine by Tablizer · · Score: 4, Interesting

    with commentators saying that two feature updates a year is too many and Redmond should cut back to one, and that Microsoft needs to stop developing new features and just fix bugs.

    My observation is that M$ is experimenting with either different ways to spam Windows users, and/or looking for ways to force them into their cloud/store to (hopefully) rent or buy services through it. This is probably the main reason for changes.

    I get "Windows notifications" of new or upgraded services offered by M$. The pretty login screens sometimes show vacation spots that M$ appears to be sponsoring*. (I must admit, I have clicked out of curiosity after seeing some nice photo. I fed the troll, and had to shower afterward.) And MS-Paint has a notice toolbar icon that the app will be moving to the cloud soon with a link to their store. The app may be free (now), but they can get you into their store to shop around if they move their usual Windows goodies up there.

    They look at Google App Store and Apple Store as their future revenue growth, not selling OS's. The OS is to become their ad and MS-cloud tie-in platform. Linux-based OS's are slowly nipping at their OS cash cow, and they are scrambling for alternative revenue. They lost the phone and tablet OS wars, and consumers and small biz are slowly but increasingly shifting to Android and arguably Apple for desktop replacements or alternatives. New users only use M$ for compatibility, not because they want to. M$ is being pushed to be the new IBM, and Google is the new M$, but M$ won't go quietly, since they see how IBM is struggling to remain relevant. (IBM's A.I. ads have desperate PHB written all over them.)

    Cloud is their only recent success story; thus, they're hellbent in turning Windows into an MS-cloud portal. I'd do the same if I were a greedy MS executive trying to leverage the co's only success.

    * To be fair, I haven't found a direct tie yet, but some appear very suspicious. I should turn off the login wallpaper, but have to admit they supply some cool pics if you use the tuning feature to see what you like.

  12. Microsoft is damaging customers and itself. by Futurepower(R) · · Score: 5, Interesting

    Mod parent up!! However, that comment may, in some ways, be too kind.

    Microsoft is poorly managed? Plenty of evidence.

    Microsoft was badly managed 10 years ago.

    Microsoft managers lack social ability. They have done ENORMOUS DAMAGE to the Microsoft brand name. That is my best understanding and opinion.

    Some of the many, many reports of Microsoft managers thinking they can manipulate and control everyone, as though the managers are government dictators:

    Windows 10 is possibly the worst spyware ever made. "Buried in the service agreement is permission to poke through everything on your PC." (Aug. 4, 2015)

    Microsoft's Intolerable Windows 10 Aggression (May 27, 2016)

    Microsoft is infesting Windows 10 with annoying ads (March 17, 2017)

    Microsoft, stop sabotaging Windows 10. (March 21, 2017)

    A huge problem: A high percentage of people who work with Windows computers make more money if there are more problems with Microsoft and Windows. There is a conflict of interest.

    Apparently Microsoft managers decided they would try to be like Google's Android. They apparently decided to try to gather information about everything, and try to sell that information. Most people with cell phones don't have the technical knowledge necessary to know if they are being abused.

    Can a company be sued for supplying computers with Windows 10? If a company supplies Windows 10 computers to businesses and doesn't get a signed agreement from all business customers that the customers know Windows 10 allows Microsoft to gather data from their computers, the supplier could be the target of court cases, and possibly even go to prison. No business customers want Microsoft employees to have access to their company information. My opinion, shared by many others.

    People working with desktop computers don't want to be distracted by ads. They don't want to try to learn new, complicated user interfaces.

  13. Isn't that a general problem with agile dev? by MerlinTheWizard · · Score: 3, Interesting

    Despite regular bold statements that agile methods have improved everything, experience shows that it has mostly degraded software quality and consistency and only improved short-term revenue for software companies.

    Regarding Windows, this has gone downhill so much that it defies good sense. It actually used to be a pretty decent platform (at least starting with Windows NT 4 and Windows 2000), very consistent. Starting with Windows 8, it started degrading. You just have to remember their main strategy was to push forward Windows on mobile platforms. They failed spectacularly with the mobile market, yet they kept insisting with all the same methods. Windows 10 is essentially the result of a strategic failure, which is incidentally consistent with agile methods, as those basically promote no long-term vision or strategy and only focus on short-term makeshift jobs, AKA "new features".