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HMV, One of UK's Largest Retailers of CDs, DVDs and Blu-rays, Calls in Administrators For Second Time in Six Years (bbc.com)

Retron shares a report: Music retailer HMV has confirmed it is calling in KPMG as administrators. The move, the second in six years, involves 2,200 staff at 125 stores. Owners Hilco, which took the company out of its first administration in 2013, blamed a "tsunami" of retail challenges, including business rate levels and the move to digital. It said the stores would continue to trade while negotiations were held with major suppliers and it looked for buyers. Paul McGowan, executive chairman of HMV and its owner Hilco Capital, said: "Even an exceptionally well-run and much-loved business such as HMV cannot withstand the tsunami of challenges facing UK retailers over the last 12 months on top of such a dramatic change in consumer behaviour in the entertainment market."

He pointed out HMV sold 31% of all physical music in the UK in 2018 and 23% of all DVDs and Blu-rays, with its market share growing month by month throughout the year. But he added that the industry consensus was that the market would fall by another 17% during 2019 and therefore it would not be possible to continue to trade the business. Holders of gift vouchers are being advised to consider spending them sooner rather than later.

11 of 76 comments (clear)

  1. Ironic... by Retron · · Score: 4, Interesting

    The ironic thing with this story is that 13 years ago, before Spotify and the like, HMV offered digital downloads (as did many other shops, like Tesco and Virgin Records). The downloads were clunky, required Windows Media Player and if you stopped paying the monthly subscription you lost access to the downloads entirely - they'd just redirect you to a login screen if you tried playing them. I only lasted two months as a subscriber back in the day as I realised I'd be stuck paying £10/month forever just to keep access to the tracks I'd downloaded. I still have the (now useless) WMA files as a souvenir!

    The modern way of downloading music to keep (MP3s via Amazon, for example), is much better, as the music doesn't expire.

    1. Re:Ironic... by Duds · · Score: 3, Interesting

      There's so many of these retailers who could have owned the future if they got it right. Like you say, HMV was there first and just screwed up the mechanism and didn't support it fully.

      Same with Blockbuster, they had a DVD rental by post service in the UK when "LoveFilm" (now Amazon) and Netflix were just a fever dream, but they only did individual rentals and never promoted it for fear of cannibalising the stores (lol). They even made their own films, most notably the Charlize Theron/Christina Rici film "Monster". They had everything they needed to be 2018 netflix and they buggered it up horribly.

    2. Re:Ironic... by Anonymous Coward · · Score: 4, Insightful

      There was no way a smaller player like HMV was ever going to "get it right". People didn't want DRM files that were hard to play. The music industry wouldn't allow files without DRM. None of these small fry had a chance in hell of changing that. It took big players like Apple and the like to finally kick DRM out of the music market. These folks may have had part of the vision; they just had no chance at all of success due to scale and legal challenges.

    3. Re:Ironic... by Solandri · · Score: 2

      The modern way of downloading music to keep (MP3s via Amazon, for example), is much better, as the music doesn't expire.

      Kindle Music uses the download-but-need-to-verify-subscription-to-play model. I played around with it (a big chunk of its library is included with Amazon Prime). Downloaded a few hundred songs to my Kindle to play offline while fishing on my boat. Supposedly it only needs to phone home once a month to keep the downloads playable. It worked when I tested it at home (turned off WiFi and the songs still played).

      But when I got out on the ocean and tried it, every song I'd downloaded via Prime was greyed out. Only the few albums I'd purchased and downloaded were playable. I think it mistakenly thought I had Internet access since I had the Kindle connected to my chartplotter's WiFi to give me a second plotter screen. And when it was unable to contact Amazon over that "Internet connection" to confirm my Prime subscription, it disabled everything I'd downloaded as part of that subscription.

      That sort of app behavior tells me they're using a "fail unless everything works perfectly" coding paradigm. Screw that. I'm not gonna waste my time helping them debug it, when the next tiny problem will just cause the same failure. They wanted to use that model for downloaded songs, so it's their problem to figure it out and fix it. I dealt with the problem from my perspective by building up an MP3 collection from old CDs and purchased online music. Those will always play as long as my phone has juice.

  2. Hilco by Going_Digital · · Score: 2

    They describe Hilco as a restructuring company, this is how that "restructuring" works...

    • 1. Buy the company for a knock down price
    • 2. Identify any saleable assets, sell them or mortgage them and pocket the money.
    • 3. Manipulate figures to load the company with as much debt as possible, use that money to pay yourself.
    • Then sit back ad see what happens, in the unlikely event the business succeeds it can be sold at a further profit to a gullible buyer. If as is more likely the business fails walk away with a big bonus and leave the banks and investors with the loss.

    1. Re:Hilco by thegarbz · · Score: 3, Interesting

      That's a very biased and simplistic ways of looking at one of the possible outcomes. Or maybe it would happen along the lines of:

      1. Be voluntarily appointed as the administrator.
      2. Determine what if any of the business can be saved.
      3. Inject capital in the form of a high risk loan and a controlling stake of how that loan is spent.
      4. Turn the business around into a profit.
      5. Recover the loan with interest.

      Sometimes you even get number 6: Receive an award for the best turnaround of the decade. Though that isn't relevant in this case. Last time that happened was when this no name company called Hilco was appointed administrator of some music store called HMV 6 years ago and prevented the company from being liquidated. That is a completely different scenario.

  3. Re:In American, what's "calling in administrators" by Going_Digital · · Score: 4, Informative

    It is essentially the same as Chapter 11 bankruptcy protection. The Administrators are appointed to determine either a rescue plan or to liquidate the assets and shut down the company.

  4. Re:Oh well... by ledow · · Score: 2

    UK high street is dead. Even the huge clothing stores are struggling or being sold off.

    Other countries aren't far behind.

    You can accept it, or you can adjust your life to suit.

    Another 20 years, you'll have a few huge supermarkets offering virtually everything (usually after inviting big brands into their stores to gain custom and habitualising people to using them, then stripping them for their own in-store brand... Specsavers in your local ASDA? Give it a year), high streets sold off for housing, and everything online.

    Feel grateful - you wouldn't have a public mail service (it'd be privatised as it is in some parts of London already by TNT), your high street is almost certainly filled with betting shops instead (the only people making money enough to pay the rent) and charity shops.

    High street is dead. Get over it. You're several decades and several major retailers too late to do anything much about it. Order your physical media on a specialist site online. Amazon will almost certainly out-price them eventually but if they don't, you'll still get your goods. Just posted to you. Via Royal Mail which is only alive nowadays because of Amazon.

  5. Re:Didn't bother reading the article. by jellomizer · · Score: 2

    Unfortunately UBI hasn't had a good test to show that it works. It sounds good on paper, but in practice it hasn't shown to be practical.

    What really is needed is increased Adult vocational education and training. There are still a lot of jobs, however they need skills that a lot of people do not have. That retail job that you lost may need to become a call center job, or a home health care nurse.

    In many ways it is kinda unfair to load kids with the responsibility to make career choices at the age of 18. Do I go into college, trade school, military, seminary... Or just get a job and hope it works out.
    At 18 these young adults are still mostly kids in their thoughts, If we had a system of continuing education a poor life choice from going into the wrong major. Wasting time digging ditches in the military, studying a trade that is obsolete, or just finding your heart into so much in your faith as you though. They can have options available for them for growth and changing the direction of their life without such a hassle.

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
  6. Re: Oh well... by fiddley · · Score: 2

    Agreed. High street, at best, has to become more like a showroom for stuff, fronting for a big online business.

    I was working for an electrical store in '96 when I had a secondment to the head office. I happened to bump in to the Chief Exec and had a chat, I told him he should look at this internet thingy and his reply was "We don't see the internet as a big part of our strategy".

    These idiots can be so short sighted it fucking hurts to see them taking home such large salaries.

    I also remember seeing a Microsoft presentation when they were lauding Encarta, the presenter said something along the lines of "We took our idea to Britannica, but they were afraid of cannibalising their book sales. We said 'if you dont cannibalise them, someone else will' and here we are with Encarta the biggest Encyclopaedia in the world". They obviously didn't see the big Wiki coming but the sentiment was right.

    FML, people are stupid.

    --
    If medicine were ever perfected, we'd all be the same.
  7. Big surprise by DrXym · · Score: 3, Interesting

    HMV barely changed its model from the last time it went bankrupt. It sells a few physical items like speakers, T-shirts, posters, figures etc. but its main business is still DVDs, CDs and console games and unsurprisingly these aren't selling as well as they once did.