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MacBook Pro Stage Light Fault: Apple's Design Turns $6 Fix Into a $600 Nightmare (9to5mac.com)

An anonymous reader shares a report: Some MacBook Pro owners have complained of a 'stage light' effect, where they see uneven backlighting at the bottom of the display. For some, the symptom is only the first stage, with the backlight failing altogether. iFixit says that it has identified the cause -- and the way in which Apple changed the design of the Touch Bar generation for the MacBook Pro turns what would otherwise be a $6 fix into a $600 nightmare. The problem, says the company, is caused by Apple using much thinner ribbon cables instead of the thicker wires used in previous generation MacBook Pro models.

29 of 166 comments (clear)

  1. Entire display unit by 110010001000 · · Score: 5, Insightful

    The article says the problem is the cables, but due to the design the entire display unit needs to be thrown in a landfill and replaced with a new one. Yet I always see tech companies talk about being "green", but they have moved away from designs that minimize waste. And I don't buy that "our parts are recycled" garbage. It all just gets sent to China where a "recycler" dumps it somewhere.

    1. Re:Entire display unit by burtosis · · Score: 4, Interesting

      Don't be stupid, they don't just dump circuit boards like that!!! They have valuable metals in them. You burn them in a smoking heap, and when you can get close enough without hacking your lungs up, you recover the valuable bits. Then you dump it somewhere.

    2. Re:Entire display unit by Zorro · · Score: 4, Informative

      China no longer accepts recycled electronics. It just gets dumped in Africa now.

    3. Re:Entire display unit by blackest_k · · Score: 4, Interesting

      I believe in the quest for a thinner screen they moved the driver board from the screen to the body with some too short cables bridging the gap instead. This can lead to back light failure if you open the screen out too far.
      I like my old macbook pro but I dislike intensely their recent design choices over the last 5 years or so.

      Mag safe a reliable keyboard upgradeable ram ssd / hdd sd card slot all gone and replaced with junk.

      If only you could buy a modern mainboard that would fit in a macbook pro chassis.
      That way keep what is good and upgrade to something more powerful.
           

    4. Re:Entire display unit by ctilsie242 · · Score: 5, Insightful

      In general, Apple's form over function has been the cause of a number of big issues. At least in the Jobs era, he would not let something ship unless he personally checked it out that things were decent.

      Apple has backed themselves into a corner. IMHO, they don't seem to be selling as many devices, so they are jacking up the price. However, this is only going to get into a negative feedback loop as other device makers come out with $1500 models with folding screens, 3+ cameras, ability to run x86 programs and operating systems, so the phone can run as a desktop PC, and other stuff.

      As for Macs, same thing. Apple needs to look at splitting the Mac line into "toys", stuff that looks great, but has issues, versus "workhorse" machines which may not be as thin... but are well built and can be upgraded if need be. Apple can easily do this... the 2008 MacBooks are a testament to that. Barring that, maybe Apple should spin off the Mac line, a la Claris or Filemaker, and have it designed with something other than Steven King's "Thinner" in mind.

    5. Re:Entire display unit by jellomizer · · Score: 4, Interesting

      The Quest for Thinner and Lighter, is actually causing a lot of problems in general. Remember the Note 7 catching fire. That is because they made the device too thin, and jammed the battery in too tight that it didn't allow for the battery expansion.

      Being that the displays with the computing force behind it, is thinner, then the plastic bevel covering the glass CRT from my first Computer. We are in general (not just Apple) is sacrificing too many features for thin and light, where most of the devices are already not too heavy or too thick to be practical.

      Me I don't care that I lost my headphone jack on my iPhone, but a lot of people do, and I understand why they do mind. The reason for waterproofing, and giving extra space for the battery and keeping it thin and light, we are at a point where thin and light means feature sacrifice, perhaps we should temporarily step away from that goal.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    6. Re:Entire display unit by nukenerd · · Score: 4, Funny

      That's what they bought it for.

    7. Re:Entire display unit by jythie · · Score: 3, Interesting

      This.

      I know so many people who use macs for work rather than media consumption, and the have been feeling increasingly abandoned. I would even be happy if they started some kind of official 3rd party system builder program that could still run OSX but had other companies trying to fill the market gaps.

    8. Re:Entire display unit by Big+Boss · · Score: 2

      While consumers are certainly part of the problem, even those of us that would like something else have no options. If there is no other choice, you can't vote with your wallet, other than to not buy at all, which is actually stated as one of the reasons Apple growth is slowing. People are keeping machines longer. This isn't just because they are being cheap. I would buy a new Macbook Pro right now if they would offer one I'm willing to spend money on. My existing machine is from 2010 and works great still, in large part because I could upgrade the RAM and install an SSD. It's getting a bit up there, and the new CPUs would make a difference now. But with the lock in and trying to force thin to the point that it's breaking things like the fucking screen and keyboard, I'm not interested. Laptops are pretty useless without those. :)

      They never would, but if they offered a mainboard upgrade for my existing machine, I'd be all over it. Even a new machine with the same form factor, newer CPU and such would be great. But I require a working keyboard and screen. The magsafe power and some of the ports missing on the new machines would also be very welcome.

      Obviously this assumes Apple only. I'd be willing to consider something else, but I really don't want to go back to Windows and there aren't any interesting Linux laptops available.

  2. Thinner. Lighter. More Fashionable. by bill_mcgonigle · · Score: 2

    Didn't the hinge cable issues get solved with the Powerbook 500 series?

    Does anybody still work at Apple who has experience?

    --
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  3. Typical Apple misdesign... by b0s0z0ku · · Score: 5, Informative

    Typical Apple misdesign, or rather malicious design to prevent repair. This isn't new, though. Remember the old iBooks that were literally built around a 2.5" spinny hard drive? Or the newer iMacs where a fragile glass screen is GLUED over all of the replaceable parts. What about the last-generation Time Capsule, where replacing the hard drive would be child's play, except for a short cable routed below the drive with fragile connectors buried deep in the unit which are almost impossible to unplug without damage. If the cable were a few inches longer, it would be easy to replace the drive.

    Apple are masters of malicious design to prevent repair and reuse. They pretend to be an environmentally responsible company, but they're really shits in this respect, since the best form of recycling is long-term use.

    1. Re:Typical Apple misdesign... by King_TJ · · Score: 5, Insightful

      Unfortunately, very true ... although as someone who once worked as a Mac technician (not for Apple)? Their repair-ability really comes and goes in waves. You can tell that over the years, Apple went back and forth on how easy they wanted their systems to be for users to service or at least upgrade.

      There was actually a time-frame (somewhere around 2010?) where Apple took considerable interest in letting users open up their own Macs and do a number of warranty repairs on their own. They used to have a self-service section of their web site with instructions for some of the work required, if you opted to just receive the repair part and do the work yourself.

      Right now, in this Tim Cook era? Apple is on a full-on crusade to make everything difficult to impossible to open up and service. All of the Macbook Pros and Macbooks are nearly disposable designs. If you spill liquid into one, you're looking at a repair that amounts to them just selling you all new innards, put back in the original shell - at a cost that's only $300 or so less than buying a new machine.

    2. Re:Typical Apple misdesign... by Narcocide · · Score: 2

      I think people here, and the Apple & Microsoft critics in particular, have a tendency to attribute to malice, conspiracy and even satanic influence to that which can be adequately explained as incompetence.

      Interesting that I keep seeing this sentiment echoed more and more these days wherever it's most obviously false. Almost as though someone was carefully trying to astroturf over anticipated negative public reactions...

    3. Re:Typical Apple misdesign... by citylivin · · Score: 4, Informative

      "malicious design to prevent repair" is a quite deliberate exaggeration

      Please. The old imac screens were magnet'ed on. A simple suction cup and the glass is removed.

      The parent is right, all new screens since around 2013 have been glued on. Why would they do this if not to prevent people upgrading their hardware or changing components?

      Sure you can hopefully slice the screen off without damaging it, then buy a $15 kit of adhesive strips to reattach. And then you can pray you didnt fuck anything up, or have a spec of dust between the glass and the screen, causing you to disassemble once more.

      I haven't personally had to do it yet (luckily professionally, most people dont use macs), but it seems like a nightmare. Especially if you compare it to the process that came before it.

      --
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  4. This is why I use a Thinkpad by Anonymous Coward · · Score: 2, Interesting

    This is why I use a Thinkpad T4X0 series (T450, T460, T470, T480). If the keyboard breaks or gets too dirty, it's not a $600 and take it to the shop problem. It's a $50 problem easily solved by unscrewing two screws and popping in a new keyboard, which, for the record, is a lot easier to type on than these new "butterfly" keyboards (typing on those is like having sex with a condom--there is just no feeling when using them, and, of course, no MacBook has that nipple/clitoris knob to play with. Apologies to any #MeToo snowflakes who haven't realized the best way to stop objectification is by only having sex in a lifetime monogamous commitment). The screen can also be replaced without taking it to the shop (and I have a couple $50 spares on hand just in case I drop the computer or what not). The memory can be upgraded all the way up to 32gb after the fact for about $300 (I have done this), using readily available memory modules at Crucial or whoever. The SSD can be upgraded all the way up to 4tb (for well under $1000), or even 8tb using high-cost specialty parts.

    The battery, which lasts 6-8 hours, can be easily popped out and replaced with a fresh one, even on a flight (now, whether the TSA allows me to carry a second battery in my carry-on is another matter).

    I have had this Thinkpad for years, and see no reason to replace it any time soon. I wouldn't be able to say the same thing if I owned a MacBook pro.

  5. Re:ShutUp by wolfheart111 · · Score: 3, Insightful

    Just Zip it OK... :| No every bit of it gets recycled damn it.

    --
    [($)]
  6. blame johnny ive for this by f00zbll · · Score: 5, Insightful

    this freakin stupid fad of thinner and lighter laptops passed the point of diminishing returns several years back. No, I want a laptop that lasts longer, not one that gets less batter life just so it can be .02mm thinner. All the stupid people going stupid over "it's thinner" are partly to blame.

    1. Re:blame johnny ive for this by b0s0z0ku · · Score: 2

      Apple's laptop and desktop products basically went to shit after Steve Jobs croaked. Blame Tim Cook as well -- the captain goes down with his ship.

  7. Truly indefensible by Dixie_Flatline · · Score: 2

    I think this will be seen as a particularly dark time in Apple's laptop history. Between the butterfly keyboard and this, we're seeing problems that even long-time Apple fans won't stand for. I'm actually of the opinion that Apple can make a laptop as unrepairable as they like, as long as it doesn't break or they're willing to replace it without any fuss, but that's just not what we're seeing here.

    Their nickle-and-diming is truly baffling. They used to pick the more expensive options (and charge for them) knowing that cheaping out would just cause trouble down the road. Buy it nice, or buy it twice, as they say.

    I'm glad I don't need to have a laptop in my life. If I did, I would really be looking at buying something old and used. None of these new laptops looks like a good investment right now.

    1. Re:Truly indefensible by AmiMoJo · · Score: 3, Insightful

      Being unrepairable is never acceptable. No matter how well built it is, if you knock it off the table or you get it wet then they aren't going to replace it under the normal warranty.

      Lenovo make laptops that are only a tiny bit thicker and which are easy to maintain and repair. There is no excuse.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    2. Re:Truly indefensible by Dixie_Flatline · · Score: 2

      I look at iPhones and iPads and they're effectively unrepairable and this doesn't bother me in the least. Apple repairs or replaces them quickly, and that's a perfectly acceptable model to me. We dropped a brand-new iPad Pro at home, and with AppleCare they just replaced it without any fuss.

      But that's not how it is with the MacBooks right now—and maybe it will never be, so you're right. If you can't guarantee that the device is going to work for its entire operational life without breaking on its own, someone has to be able to repair it. If I drop it, that's on me, but just opening and closing the lid, or typing...it's garbage.

      I don't think there's any conspiracy at Apple to make people replace stuff earlier than they normally would, I actually think they're just churning out bad laptops and that's honestly worse. That sort of failure in process is deeply worrying to me.

    3. Re:Truly indefensible by AmiMoJo · · Score: 2

      We dropped a brand-new iPad Pro at home, and with AppleCare they just replaced it without any fuss.

      In other words you bought an over-priced insurance policy on top of an already over-priced product.

      PROTIP: it's generally cheaper to just get a home insurance policy that does new for old to cover stuff like that. For me the increase was less than the cost of a year of AppleCare and covers every device I own, even when out of the house.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    4. Re:Truly indefensible by AC-x · · Score: 2

      What's wrong with the butterfly keyboard? As long as you hoover out the breadcrumbs once in a while (or blow them out with compressed air) the thing works fine.

      Many people claim that they were not able to fix stuck keys.

      Not to mention should a $1,300 - $2,800 laptop really require you to carry a can of compressed air with you in case your keyboard keys get stuck?

      but the later generations are fine.

      Apparently dust is still an issue with the newer designs

    5. Re:Truly indefensible by goose-incarnated · · Score: 2

      What's wrong with the butterfly keyboard? As long as you hoover out the breadcrumbs once in a while (or blow them out with compressed air) the thing works fine.

      I prefer the keyboards for 1/4 the price that don't need regular work on my part just to continue working.

      Some people like having stuff that just works. The others buy Apple ...

      --
      I'm a minority race. Save your vitriol for white people.
  8. Re:A $600 Nightmare maybe, but only for Apple by Freischutz · · Score: 2

    Because having to hand over your laptop to a "Genius Bar" for a week while they "wait for parts" is such a great option. And of course, you can't remove the SSD or HDD before doing so, because the fucking thing is part of the system board, so they may have access to your persona data.

    That's what encryption is for.

  9. Re:ShutUp by hawk · · Score: 5, Insightful

    >very bit of it gets recycled damn it.

    No, just the more valuable 1s.

    he 0s go to landfills.

    hawk

  10. Thinner Cables Wha-hey!!! by nukenerd · · Score: 2

    FTFS :-

    The problem ... is caused by Apple using much thinner ribbon cables instead of the thicker wires used in previous generation

    But isn't it the thinner the better?

  11. Re:A $600 Nightmare maybe, but only for Apple by jittles · · Score: 2

    As with previous engineering and/or manufacturing defects (this seems like the former), Apple will no doubt adopt a policy of authorizing Warranty Repair no matter what on the MacBooks that exhibit these symptoms.

    Now, if Apple then REFUSES to repair those units (even if out of Warranty, with or without AppleCare), THEN there's a story.

    But at this point, this wouldn't even BE a story if it were Dell or Asus or Microsoft or HP or... ANYONE ELSE.

    Typical Slashdot. Apple Hatred; nothing more.

    Actually... I was just talking about this with someone the other day. Apple told them to just replace the laptop because it was unrepairable. They would not warranty repair it. The person took it to an unauthorized rep and found out that the pins for the backlight had bent away from the pad and the guy just resoldered the pins. Did it for free, too. He said that he couldn’t provide any sort of warranty as the pins appeared to receive so much stress that he felt that the cable would break eventually.

  12. Re:Apple problems by roc97007 · · Score: 3, Insightful

    > as well as a generation of iPhones that wasn't a big enough improvement over the previous year models.

    How could they be? Product features tend to follow a logarithmic curve that asymptotically approaches some steady value. At least in the perception of the consumer. So, for instance, in the early PC days people were likely to dump their current machine when a new architecture came out because it really was substantially faster. Now, Intel or AMD comes out with a faster proc and only a few people care.

    OS has the same issue. Both Apple and M$ have struggled to differentiate their new OS from the previous version, sometimes going backwards in features, or making the interface clunkier, apparently because being different is better than being better. Neither company seems to understand that at some point osx, ios, Windows are good enough, and they should be concentrating on bug fixes and security fixes and just leave the GUI alone for awhile. (WinCE and Windows Mobile were never good enough, and I don't see how they could be fixed. It was just a poor concept.)

    Inevitably, at some point, the iphone approaches Good Enough. There comes a point where making it thinner doesn't add value, it just increases the likelihood of damage and makes the device harder to hold. The rank and file are eventually coming to realize that having the "latest and greatest" isn't worth the money, and that a battery that will no longer take a charge is a poor reason to replace the entire phone. And this is entirely normal. Cell phones as a device have asymptotically approached the point where only minor bug and security fixes are necessary, until such time that the entire concept changes.

    Wildly overcharging on storage, at a time when solid state storage has never been cheaper, isn't helping.

    So it's not just that iphones weren't a big enough improvement, it's that making substantial improvements is becoming more and more difficult.

    I just ordered a phone (my Note 3 is literally coming apart, being held together by scotch tape, and the GPS no longer works) and the new phone (not an iphone) has a quarter TERABYTE of internal storage. In a PHONE. For a total unlocked cost substantially less than $1k. That's equivalent to what's available in my laptop. I don't have a use case for that much storage, but that's what was available. Resources have expanded beyond what regular users can conveniently use.

    --
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