Supreme Court Won't Hear a Lawsuit Over Defamatory Yelp Reviews (theverge.com)

The U.S. Supreme Court has declined to hear a case regarding whether Yelp is culpable for removing defamatory reviews from its site, resolving a case that could have affected web platforms' legal protections. Today's list of Supreme Court orders denies a complaint brought by Dawn Hassell, an attorney who requested that Yelp take down false, negative reviews about her practice. This means that a California Supreme Court decision will stand, and Yelp isn't liable for the reviews. The Verge reports: Hassell v. Bird was filed in 2016 as a complaint against one of Hassell's former clients, not Yelp. However, Yelp protested a court order to remove the reviews, arguing that it was protected by Section 230 of the Communications Decency Act. (Yelp has said it independently removes reviews it finds to be defamatory since they violate its terms of service.) Lower courts disagreed, but in mid-2018, the California Supreme Court ruled in Yelp's favor. Then, the firm of Charles Harder -- a member of President Donald Trump's legal team who's known for high-profile defamation lawsuits -- petitioned the Supreme Court to hear a complaint against Yelp.

Yelp praised the California Supreme Court's decision last year, calling it a win for "those of us who value sharing one another's opinions and experiences" on the internet. It commended today's decision as well. "We are happy to see the Supreme Court has ended Hassell's efforts to sidestep the law to compel Yelp to remove online reviews. This takes away a tool that could have been easily abused by litigants to obtain easy removal of entirely truthful consumer opinions," a spokesperson told The Verge.

Comments

Re:Some protection against reviews would be nice

[jellomizer]

Nearly every business will get negative reviews. If people are abusing Yelp to try to bully businesses in large numbers, it just means the quality of Yelp as a resource diminishes, and people will stop using it.

I know some business owners have thin skins and cannot take criticism well, and oddly enough when a business owners feel the need to defend themselves too much from a bad review. The criticism is probably justified. Because their EGO is too much to see the problems in front of their face.

But nearly every place will get a bad review. Because everyone has different taste. The food is too spicy, or the food is too bland. could be from food that taste the same from two different reviewers. Also every employee will have an off day, so their service isn't up to what it normally is. And often the reviewer may have different expectations in service. I am not going to a restaurant called the "Pig Pit" and expect 5 star dining experience, but I will want some darn good BBQ Ribs, and access to paper towels to clean myself.