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After Wells Fargo Outage, Customers Say Direct Deposits Aren't Showing Up (cbsnews.com)
Long-time Slashdot reader TheHawke writes that smoke at a data center triggered embarrassing an outage at America's third-largest bank. CBS News reports:
Wells Fargo said that a systems outage prevented some customers from using its ATMs and mobile and online banking services, promising to reverse any fees people incurred because of the disruption. Although the bank said the issue was largely resolved on Thursday, customers said they were still having problems accessing their accounts on Friday, including their direct deposits.... The company blamed a "contained issue" at one data center, and said it wasn't a cybersecurity issue.
Wells Fargo said in a statement on Friday that "some transactions and balances were not visible in online banking or ATMs earlier today," but added that "the transactions were processed normally. This issue has now been corrected, and all transactions are now visible," it said. "We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times...." CEO Tim Sloan apologized for the outage, saying the recovery "was not as rapid as we or our customers would have expected."
Wells Fargo said in a statement on Friday that "some transactions and balances were not visible in online banking or ATMs earlier today," but added that "the transactions were processed normally. This issue has now been corrected, and all transactions are now visible," it said. "We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times...." CEO Tim Sloan apologized for the outage, saying the recovery "was not as rapid as we or our customers would have expected."
tonight if his thirty-three longtail revenue streams from his side business authoring DMCA takedowns can't direct deposit
How the hell does a multi-billion dollar company not have geographically redundant data centers?
You are supporting a criminal cabal masquerading as a bank! YOU DESERVE THIS.
They dont even have branches/atms in all the contiguous states. You'd think the third largest bank in America would have a larger presence.
Sad they used to be good 25 years ago.
If there's any way Wells Fargo can "cut corners," they will, to reward their loser executives with bigger bonuses. Customers are just an inconvenience that must be borne by Wells' customers.
Some months ago, I suggested to my spouse it was time to abandon Wells. But, she declined...but, then, she hasn't had to deal with the arcane, fragile technology (and the double login every time you want on, and the Captcha AFTER You've Logged In TWICE; the Captcha is not yet back up at this writing). They also don't like having to deal with Customers' Quicken, so they summarily switched how you can download their transactions a couple of months ago to a clumsier technology (that saves them more money, no doubt, at customer satisfaction expense).
Wells wants to avoid any COST for imposing these problems on customers...largely created by their subpar technology staff, and greed of executives for ever higher salaries, in lieu of paying for qualified technology staff who would insist on a lot more redundancy than they apparently have...or even listen to their customers when we can see how their disregard of customer satisfaction causes US problems, which they don't want to hear about! (Actually: A few months ago, they shut down a customer feedback bulletin board, because too many customers were being "rude" (a code word for making them own up to their own errors!).
Buh-bye, Wells. You won't have this about-to-be-GONE customer to abuse anymore!
Henry Wells and Bill Fargo are rolling over in their graves. Have these guys ever heard of DR or a BC plan?
Creimette is going to read a book that reminds her of creimer
Cdreimer told me he is having a Shake Shack cheese-burger tonight, asshole! Sure you can't afford it and be the one eating cup-a-noodle.
Cdreimer left /. after 20+ years and posted 100+ videos in 2018. His trolls are still butthurt about this.
The thing to do for him: post more videos :)
pounded in the butt by butthurt gay brontosaurus fitness experts
oh fuck shake shack. sign me up. immediately and add an extra hundo
Who still uses banks? There's no reason for any regular person to use a bank, when there are plenty of great credit unions. None.
I don't respond to AC's.
In the 1980s I worked for a company that ran its payroll through Wells Fargo almost entirely through direct deposit since we were a branch on the east coast. One time they botched the ACH transfers so that money showed up in employees' accounts as expected then disappeared, resulting in bounced checks and ATM withdrawals. Without notifying anyone they printed paper checks and sent them to the companies involved (supposedly all with paydays that day). This resulted in numerous employees being hit with overdraft and bounced check charges, which we covered, but it probably tarnished their credit scores. I don't know if Wells Fargo ever reimbursed us, but I know we fired them.
Does anyone actually believe anything Wells Fargo says anymore?
Itâ(TM)s nice to have that flexibility. When the bank fucks me over I can take my next live check to a new bank.
This is the sort of thing that tends to cause bank runs. I know if I had been a WF customer I'd be transferring every penny to a different bank and moving my direct deposit.
Banks are something we need to have 100% trust in.
... are people still banking with this sleazy company? After all the BS they pulled on customers I would think this is the last bank anyone would want to deal with.
Yesterday I didn't get my usual email at 3 am saying my DD was in. The app (when it worked, which was rare) was missing things like DDs and transactions from the day prior.
A phone call to the system showed all was OK. Balance was as expected, deposit went in for the correct amount.
But here's something to consider: Before you pick a new bank -- and I'm sure more than a few will because it's bloody obvious WF has no working BCP or DR strategy and inside info indicates the company is so fragmented there are several different rogue IT factions going on -- before you pick a new bank, FOLLOW THE FUCKING MONEY.
For example: Barclay's and a few other Brit / Scots banks are owned by Saudis or other Arabs. Immidate disqualification.
Chase is just as crooked as WF. So's Citi. Chase and Citi are so old and corrupt they date back all the way to JP Morgan and others of his little circle of friends.
I'm either going to go credit union (I wish I could do Magnolia Federal again in Biloxi, I had them for a while when I lived there and they were 100% sweetness, never a mis-step, never a frown, never any shenanigans)
I think my next bank will be Banco Popular de Puerto RIco - BPPR - they still have the old BPPR-in-a-circle logo, they still have their old Brutalist HQ building in Hato Ray, PR.. as far as I know, ownership is 100% Borinqeño, and they have enough ATMs and branches in SoFla to suit my needs.
I'm done with the Big Boys. They're all fuckign crooks.
The "Civilized World" jumped the shark ca. 1973.
Kubernetes?
This seems like as good a time as any to remind folks to always carry a nominal amount of cash on their person. No transactions for Wells Fargo were taking place as a result of this and it made it difficult for bank customers to access their money.
I bet the money IS going into someone's account.....
The direct deposits were there all along. It's just that they were deposited into the fake accounts Wells Fargo created in customer names without their permission so that bank employees could make their insane quotas.
Why are people still using Wells Fargo? Seriously?
Is this not the same Wells Fargo that just had that huge class action lawsuit for all those sham accounts their employees were opening on customer's accounts without their knowledge all to satisfy a bunch of sales goals within the company?
And you can't be bothered to close your account and find another banking method?
Stop enabling this behavior and then acting shocked when it happens.