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After Wells Fargo Outage, Customers Say Direct Deposits Aren't Showing Up (cbsnews.com)

Posted by EditorDavid on from the speaking-of-magic-internet-money dept.

Long-time Slashdot reader TheHawke writes that smoke at a data center triggered embarrassing an outage at America's third-largest bank. CBS News reports: Wells Fargo said that a systems outage prevented some customers from using its ATMs and mobile and online banking services, promising to reverse any fees people incurred because of the disruption. Although the bank said the issue was largely resolved on Thursday, customers said they were still having problems accessing their accounts on Friday, including their direct deposits.... The company blamed a "contained issue" at one data center, and said it wasn't a cybersecurity issue.

Wells Fargo said in a statement on Friday that "some transactions and balances were not visible in online banking or ATMs earlier today," but added that "the transactions were processed normally. This issue has now been corrected, and all transactions are now visible," it said. "We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times...." CEO Tim Sloan apologized for the outage, saying the recovery "was not as rapid as we or our customers would have expected."

5 of 66 comments (clear)

  1. This level of incompetence should be criminal by damicatz · · Score: 5, Insightful

    How the hell does a multi-billion dollar company not have geographically redundant data centers?

    1. Re:This level of incompetence should be criminal by Joe_Dragon · · Score: 4, Funny

      redundant data centers where cut to cover the fake accounts fines

  2. Still using a bank? by DogDude · · Score: 4, Insightful

    Who still uses banks? There's no reason for any regular person to use a bank, when there are plenty of great credit unions. None.

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    I don't respond to AC's.
    1. Re:Still using a bank? by DogDude · · Score: 4, Interesting

      In my experience, when credit unions make a mistake, they fix it. The depositors are the owners of credit unions.

      In my experience, when banks make a mistake, the depositors pay for the mistake. They don't care about the smaller depositors.

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      I don't respond to AC's.
  3. Not the First Time by jmcharry · · Score: 4, Interesting

    In the 1980s I worked for a company that ran its payroll through Wells Fargo almost entirely through direct deposit since we were a branch on the east coast. One time they botched the ACH transfers so that money showed up in employees' accounts as expected then disappeared, resulting in bounced checks and ATM withdrawals. Without notifying anyone they printed paper checks and sent them to the companies involved (supposedly all with paydays that day). This resulted in numerous employees being hit with overdraft and bounced check charges, which we covered, but it probably tarnished their credit scores. I don't know if Wells Fargo ever reimbursed us, but I know we fired them.