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How Hackers and Scammers Break Into iCloud-Locked iPhones (vice.com)

Motherboard's Joseph Cox and Jason Koebler report of the underground industry where thieves, coders, and hackers work to remove a user's iCloud account from a phone so that they can then be resold. They reportedly are able to do this by phishing the phone's original owners, or scam employees at Apple Stores, which have the ability to override iCloud locks. The other method (that is very labor intensive and rare) involves removing the iPhone's CPU from the Logic Board and reprogramming it to create what is essentially a "new" device. It is generally done in Chinese refurbishing labs and involves stealing a "clean" phone identification number called an IMEI. Here's an excerpt from their report: Making matters more complicated is the fact that not all iCloud-locked phones are stolen devices -- some of them are phones that are returned to telecom companies as part of phone upgrade and insurance programs. The large number of legitimately obtained, iCloud-locked iPhones helps supply the independent phone repair industry with replacement parts that cannot be obtained directly from Apple. But naturally, repair companies know that a phone is worth more unlocked than it is locked, and so some of them have waded into the hacking underground to become customers of illegal iCloud unlocking companies.

In practice, "iCloud unlock" as it's often called, is a scheme that involves a complex supply chain of different scams and cybercriminals. These include using fake receipts and invoices to trick Apple into believing they're the legitimate owner of the phone, using databases that look up information on iPhones, and social engineering at Apple Stores. There are even custom phishing kits for sale online designed to steal iCloud passwords from a phone's original owner. [...] There are many listings on eBay, Craigslist, and wholesale sites for phones billed as "iCloud-locked," or "for parts" or something similar. While some of these phones are almost certainly stolen, many of them are not. According to three professionals in the independent repair and iPhone refurbishing businesses, used iPhones -- including some iCloud-locked devices -- are sold in bulk at private "carrier auctions" where companies like T-Mobile, Verizon, Sprint, AT&T, and cell phone insurance providers sell their excess inventory (often through third-party processing companies.)

73 comments

  1. Stolen iPhone by Dan+East · · Score: 4, Interesting

    Very interesting timing on this story. Friday my son's iPhone 7 was stolen at school around 11 AM. Before he made it home at 3 PM his iPhone had been taken over - he had emails between 2:42 and 2:45 showing where someone had changed his gmail password, logged into his gmail account on a different phone, changed the password on his Apple account (which used the gmail account for the Apple ID), and disabled Find My Phone on his stolen phone (and the email from Apple helpfully indicated that now the device could be reset and logged into without the Apple ID credentials). The IP address that was done from was at his high school (the phone did not have cellular service - he used it with WiFi only).

    I'm still trying to wrap my head around the fact that someone at this relatively small school knew how to take over an iPhone locked with a 6 digit passcode. It appears that gmail was the weak link here. My guess is to what happened is that since the google apps were installed on the iPhone, when a "lost password" was triggered from a different phone, Google sent a reset code to the stolen phone. I haven't bothered to try and test this, but my hunch is that the reset code that Google sent to his phone was a notification accessible while the phone was locked.

    The lesson I have learned here (in any case, since the first step that occurred was his Google account password was changed and logged into from a different phone) is NEVER use gmail addresses for your Apple ID. That was the attack vector, and if it is too easy for someone to change your gmail password, then it's too easy for them to take over your hardware devices as well.

    --
    Better known as 318230.
    1. Re:Stolen iPhone by b0s0z0ku · · Score: 1, Insightful

      Why does your kid need a $500 plus phone to bring to school? Get him a used Moto for $50, a voice/text/wifi only plan (no data) and teach him that he doesn't need to be on an e-leash 24/7/365 to be happy.

    2. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      My guess is to what happened is that since the google apps were installed on the iPhone, when a "lost password" was triggered from a different phone, Google sent a reset code to the stolen phone.

      How does a Google code unlock an iPhone?

    3. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      Dan East is an idiot who has no clue about how things work, obviously.

    4. Re:Stolen iPhone by b0s0z0ku · · Score: 0

      Same to you, son, my blessings right back at you...

    5. Re:Stolen iPhone by sessamoid · · Score: 3

      Always nice to have random strangers on the internet giving unsolicited parenting advice.

      --
      "No, no, no. Don't tug on that. You never know what it might be attached to."
    6. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      I hope somebody gives some hints about this. I've been debating going google free for some time, and use an icloud email address for my iPhone as I thought it was more secure.

      It's getting to the point where it almost makes sense to have an iPhone that is "secure" and an Android phone for all the google crap, which is admittedly good.

    7. Re:Stolen iPhone by Mortimer82 · · Score: 3, Informative

      That sucks, clearly a well planned theft by someone in the know. Did you not have 2FA enabled on your Gmail? I personally use their Authenticator app.

      Having at one point in my life having done customer service for World of Warcraft, I cannot recommend enough that everyone use Authenticator options wherever available for online accounts, especially high value ones such as Gmail. While in your case it was clearly someone based at the school, in general there is a enormous industry in the business of compromising accounts of all types.

    8. Re:Stolen iPhone by b0s0z0ku · · Score: 0, Troll

      No, I'd stating facts. Teenagers suck. Putting an easily-stolen or easily messed with $500 device into the mix just invites trouble.

    9. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      Lol "secure"... While posting to an article that shows how easy it is to reset a locked phone

    10. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      You seem to have missed the Google/Gmail-related weak link of the problem.

    11. Re:Stolen iPhone by Gravis+Zero · · Score: 1

      Always nice to have random strangers on the internet giving unsolicited parenting advice.

      If Florida Man/Woman has taught me anything then it's that there are a lot of people out there that could use all the advice they can get.

      --
      Anons need not reply. Questions end with a question mark.
    12. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      My guess is to what happened is that since the google apps were installed on the iPhone, when a "lost password" was triggered from a different phone, Google sent a reset code to the stolen phone.

      How does a Google code unlock an iPhone?

      Learn to read, you moron. The Google code unlocks the Gmail account, where the mails from interaction regarding the Apple ID go.

    13. Re:Stolen iPhone by RuiFRibeiro · · Score: 1

      Is it possible that your son was bullied into "giving" the phone to an older colleague?

    14. Re:Stolen iPhone by Dan+East · · Score: 4, Informative

      My son worked as a dishwasher and saved up for it. He bought it for $100 from a friend that upgraded their phone. But thank you for your parenting advice. Actually yesterday I went to the local pawn shop and bought a ZTE phone for $10 that he's using for snapchat, etc, for now.

      --
      Better known as 318230.
    15. Re:Stolen iPhone by Dan+East · · Score: 2

      If you have access to the Apple account, you can remote wipe the phone, which removes the pin. However you still have to log into the device with the Apple account ("Activation Lock"), which as I indicated had been taken over by the thief.
      https://support.apple.com/kb/P...

      --
      Better known as 318230.
    16. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      There’s too many logins. 2FA sucks.

    17. Re: Stolen iPhone by Anonymous Coward · · Score: 1

      Wow, when I graduated HS, NOBODY had a cell phone, and they were worried about pagers which would be confiscated on site. (makes sense, because a teen with a pager was most likely a drug dealer)

        This was in 1995.

    18. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      I was wondering this too, unless Apple sends info through e-mail for somebody to unlock a phone whose pin
      was 'forgotten'?

        FAIL

    19. Re: Stolen iPhone by Ensign_Expendable · · Score: 1

      Glad you responded to the idiot who offered his advice, but these types are generally not worth the time.

    20. Re:Stolen iPhone by FrankSchwab · · Score: 1

      Perhaps the simplest answer is most likely: someone watched him enter his passcode and/or GMail password BEFORE they stole the phone.
      Or, as someone else suggested, the mean kid in school made him give it up.

      --
      And the worms ate into his brain.
    21. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      Both pointing towards someone physically close to the victim. Could simply be an opportunist thief but the speed and sophistication suggest a premeditated crime.

    22. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      2FA? So Google would text the stole phone with the pass code, and they'd enter it on their device. 2FA is far more useless than people give it credit for. The issue which would have prevented this disaster was the auto-logged in Google accounts. Had the phone not always been logged into Google, it wouldn't have displayed the notifications and the accounts would have stayed locked. If you must stay logged in, then at least only login through the browser and don't use any of the apps. The browser doesn't display notifications. Or turn notifications off.

    23. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      Clearly everything prior failed.

    24. Re:Stolen iPhone by Solandri · · Score: 1

      I'm still trying to wrap my head around the fact that someone at this relatively small school knew how to take over an iPhone locked with a 6 digit passcode. It appears that gmail was the weak link here.

      My guess would be the 6 digit passcode was the weak link. It's pretty easy to watch someone entering it, especially in a crowded place like a school. Once they're in, if the phone has gmail loaded, they can access the gmail account without knowing the password.

      Gmail normally prevents someone from changing the gmail password without knowing the old password. But if you've got the phone set up as their pseudo-2FA, then a password reset request will just send a one-time code as a text message to the phone, making it trivial for the phone thief to change the gmail password. For real 2FA, use Authy. Not Google's Authenticator - it becomes compromised the moment the device you've installed it on is compromised. Authy requires you to enter an extra PIN or password every time you use it.

      The lesson I have learned here (in any case, since the first step that occurred was his Google account password was changed and logged into from a different phone) is NEVER use gmail addresses for your Apple ID

      Wouldn't have mattered. If the gmail address was the email on record for the Apple ID account, it was compromised the moment the gmail account was compromised. So the same thing would've happened regardless of what email service he was using. If you're really paranoid I suppose you could set up a separate gmail account to handle accounts and password resets, and not login to that unless needed. But I've found that that just results in you missing critical messages about an account expiring or changes being made to it.

      The best protection is to solidify the security on whatever email account you're using (be it gmail, hotmail, yahoo, whatever). Enable real 2FA on it (not the fake "well send you a text or an email" 2FA), and use Authy instead of Authenticator. Gmail in particular gives you the option to create a half dozen one-time-use codes to bypass real 2FA. Generate them, print them, lock them in a safe deposit box. Use Authy from that point on. If something should happen to Authy (it shouldn't since your credentials are stored encrypted on their servers), you can get a bypass code from your safe deposit box and use that.

    25. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      What's amazing is that these phones are so locked down and monitored yet they refuse to help you figure out how to get it back once it's stolen. Yay Tim Coot!

    26. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      The lesson I have learned here...is NEVER use gmail addresses for your Apple ID

      The lesson I learned, from an early age, was don't flash around valuables in public whether that be cash, jewelry or nowadays your expensive phone. The lesson that I wish my younger self had learned earlier is that $500 at age 16 is worth way more than $500 at age 30 or 40 because of all the years of compound interest and investment returns. Maybe he should have bought a $50 android phone and invested the remaining $450 in an individual retirement account instead.

    27. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      I'm still trying to wrap my head around the fact that someone at this relatively small school knew how to take over an iPhone locked with a 6 digit passcode.

      Someone at that school is a thief - and knows just who will hand over a few bucks for stolen iPhones. Those guys knows the cracking part, and they know they have to move fast in order to disable tracking sw.

    28. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      Teenagers suck. Putting an easily-stolen or easily messed with $500 device into the mix just invites trouble.

      Precisely. People modding parent troll are mistaken. Teenagers should be saving and investing their money until they're old enough to make better decisions on how to spend it. The problem is that they don't teach money in school and many parents don't know much about it either. The rich teach their kids about money early and often which is a big part of the reason why they have generational wealth and you and I don't. You only have so many chances in this life to become a millionaire or billionaire. Beginning your investing career at age 15 instead of age 25 or 35 can mean the difference between merely retiring comfortably or very wealthy. Handing a $500 depreciable asset to a teenager, even if they worked to earn the money themselves, is a very expensive way to learn this lesson the hard way.

    29. Re:Stolen iPhone by rworne · · Score: 1

      I'm still trying to wrap my head around the fact that someone at this relatively small school knew how to take over an iPhone locked with a 6 digit passcode. It appears that gmail was the weak link here. My guess is to what happened is that since the google apps were installed on the iPhone, when a "lost password" was triggered from a different phone, Google sent a reset code to the stolen phone. I haven't bothered to try and test this, but my hunch is that the reset code that Google sent to his phone was a notification accessible while the phone was locked.

      Having owned several generations of iPhone I can see how:

      On my older iPhone 6+, text message, alerts, and their contents are readily visible on the lock screen. On the newer iPhone X, the notifications are visible, but the contents of these notifications are not displayed until FaceID recognizes the owner. Odd, because TouchID could work in a similar manner. That could possibly be the way this happened. I don't use Google's apps on the iPhone and just use the built-in mail application - which do not notify me of new mail messages on the lock screen.

      So Google sent a reset code via text to the iPhone and the person who stole it saw it appear on the lock screen. Using that code, they were able to take over the gmail account from a different device - and from there took over iTunes.

      --
      I tried every decent and legal way I could think of to resolve the issue w/the business before I rented the chicken suit
    30. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      If you use an authenticator app, then google texts you nothing. Phone locked, code locked away too. SMS based 2FA is weak, app based code generation is far stronger.

    31. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      Hahaha. Forget the iPhone, you had it so someone Has taken over your/his Gmail account!

      You should be prosecuted for dumbassitude. But really, someone already has fucked you in the arse, no need for you to Drop the Soap.

      That reminds me of the movie guy who has a time machine and has to struggle to do or solve X! Fuck it, you have a Time Machine, bruh!!!!

      King Fucker Chicken

    32. Re:Stolen iPhone by Powercntrl · · Score: 1

      Why does your kid need a $500 plus phone to bring to school?

      A quick check of Swappa reveals a used iPhone 7 is worth about $200. Adjusted for inflation (I'm 40), that would've been like me having a $120 gadget at school, when I was 16.

      Doesn't sound too unreasonable to me. Sorry grandpa, you're just getting old like the rest of us.

      --

      ---
      DRM is like antifreeze, to the MPAA/RIAA it's sweet, to the consumers it's poison.
    33. Re:Stolen iPhone by b0s0z0ku · · Score: 1

      No, I'm just not rich -- frankly, I can't imagine spending more than $100 on a phone for myself, let alone for family.

    34. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      You know, he didn't have it stolen - he sold it to buy cupcakes. American kids stand no chance when facing sugar addiction. This is bad stuff, I tell you. First they trade their lunches for cookies, then they start stealing small amounts of cash from you to buy donuts and sweet sweet sugary coffee drinks, and before you know it they end up pawning their iPhones in the school parking lot and selling their bodies to buy Reese's Peanutbutter Cups (they probably even fucking call them Reesie Cups) and Coldstone Creamery. No one sells their phone or S's D's to get more marijuana - legalize weed and ban sugar! Make 18 the legal age for pot, 30 the sugar age, and we'll crack our obesity and diabetes epidemics in a generation.

    35. Re:Stolen iPhone by uvajed_ekil · · Score: 1

      It isn't really unsolicited advice if it is an answer to whatever you are bitching about voluntarily in a public forum. Kids lose things, that's been a fact since long before my crusty old ass was a kid, and it will never change. Maybe letting them walk around all day, every day with expensive items that other people are unlikely to return if found isn't a great idea.

      A coworker of mine just let her young teenager get his first phone, but he had to buy it with his own money - so he got a $100 Android phone that does 90% of what any high end phone will do. He has freedom and ownership, and no one will be out $900 when he drops it, loses it, or the bad kid at school steals it, because it isn't a new iPhone. Kids want Corvettes and Escalades too, but most of us don't buy those for our kids even if we can have them for ourselves, and for good reason.

      --
      This is a hacked account, for which the owner can not be held responsible.
    36. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      Lame fight, aptly-name Anonymous Cowards. Come out from behind that veil of anonymity if you want to talk shit. Post with your account. We all know you won't, so go away.

    37. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      You're old, congrats. We'll stay off your lawn, just please go back inside.

    38. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      Thanks for sharing your ezperience, Dan.

      You definately made me think.
      But it also suggests that it was someone who knew his email adress. I mean, an email isnt necessarily a secret but if you find a random iPhone that has a gmail for their Apple ID, how do you find out the address so you can reset the password from another device?
      That should still be under the pass code.

    39. Re: Stolen iPhone by Anonymous Coward · · Score: 0

      Honestly, sad reflection on life. I feel for you, I really do. The problem is youâ(TM)re bringing your limitations to everyone else. I spent a bit more than that today on lunch. It doesnâ(TM)t make me bad, or stupid, I make 20x that a day, and Iâ(TM)m no where near the top end of the scale.

    40. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      This is just a guess on my part, but perhaps he had activated functionality which would show parts of new messages as they are received or maybe that's just the default setting? I don't own an iPhone, so I don't know if this is true or not. So if someone knew who the owner of the phone is and can guess their gmail, this is a perfectly reasonable scenario.

      1. Use another device to use the "I've forgotten my password." for the gmail account.
      2. Watch the stolen device as the SMS from Google pops in and is temporarily displayed: "This is your temporary unlock code: 658952."
      3. Use the code to change the password for the Gmail account and you are in.

    41. Re:Stolen iPhone by Anonymous Coward · · Score: 0

      Even if they have 2FA activated, I think I know how this was circumvented.
      1. The attacker know the victim and their email address.
      2. They stole the device and used another device to activate the: "I've forgotten my password."
      3. Google used SMS to send the code to the locked and stolen device.
      4. The device automatically displayed the content of the SMS temporarily as soon as it was received.

      I know devices I've owned before have displayed "ingress" of both new emails and SMS messages received, even when the devices was locked. It would be like, beep, new message. It would show who the SMS was from, and the first few lines of it. I think this was definitely a convenience design, helping the user see if this message is important, w/o having to unlock the device. However, in this case it would help the attacker to gain access to the gmail account, even with 2FA activated.

    42. Re:Stolen iPhone by pnutjam · · Score: 1

      My kids have google accounts that are custom domains. I can reset the password essentially at will.

    43. Re: Stolen iPhone by pnutjam · · Score: 1

      I had a pager in 1995 and I not only wasn't I a drug dealer, I wasn't a drug user.

    44. Re:Stolen iPhone by pnutjam · · Score: 1

      How does Authy make money? Google's authenticator isn't great, but I know it will stick around.

    45. Re:Stolen iPhone by Cro+Magnon · · Score: 1

      Why, given Google's record of killing its projects?

      --
      Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
    46. Re:Stolen iPhone by pnutjam · · Score: 1

      It's tied to their platform, they don't kill platform tools.

  2. Stupid game... by b0s0z0ku · · Score: 1, Troll

    Erasing a phone should be as easy as erasing a computer -- storage module should be removable, and you should be able to reinstall the OS. Encrypt the thing, of course, to prevent data theft. It's terrible that usage of a device that you own (or possess, anyway) is at Apple, Google, or another company's whim...

    Yeah, yeah, thieves. Know what? I'm not a coward. And frankly, if my phone is stolen, I'd still rather have it be useful to someone than end up polluting a landfill somewhere in Africa. Gaia first!

    1. Re:Stupid game... by berj · · Score: 2

      Personally I'd rather that my phone is less likely to be attractive to a thief and thus less likely to be stolen. Activation lock (and the like from other manufacturers) have caused phone thefts to drop. People still steal them but it's a less attractive target since they know all the work that has to go into unlocking them. That's good enough for me.

      As for ending up in a landfill.. the article shows that that doesn't happen. They end up getting sold off for parts or for people who for some reason are willing to put in the work.

      Heck.. since you feel the way you do then just turn off the feature. Nobody's forcing you to leave it on. Now thieves can do as they like once they've got your phone. Easy peasy.

    2. Re:Stupid game... by b0s0z0ku · · Score: 1

      I'm not sure that you CAN have passcode lock turned on and the theft-prevention features turned off. I'd rather a code-locked phone simply wipe if the code is entered wrong too many times -- the thief can do what they want with the actual phone. As I said, I'm not a coward.

    3. Re: Stupid game... by Anonymous Coward · · Score: 0

      Problem is, thieves either don't know if you have your phone locked, or many are oblivious to the whole function.

      There's a very minimal decrease in probability of being stolen

    4. Re:Stupid game... by berj · · Score: 1

      Yes.. you definitely can, at least on an iPhone. They're two completely separate features. And you can set the phone to wipe after 10 failed passcode attempts.

      I've been wracking my brains since I read your first post.. what does not being a coward have anything to do with whether or not a phone has an anti theft lock?

    5. Re: Stupid game... by MikeDataLink · · Score: 2

      There's a very minimal decrease in probability of being stolen

      Absolutely false. There has been a huge drop in smartphone thefts worldwide thanks to this technology. Stop spreading FUD.

      --
      Mike @ The Geek Pub. Let's Make Stuff!
    6. Re: Stupid game... by Anonymous Coward · · Score: 0

      Yes, this is what a lot of people are missing. If you leave that iphone unattended or stickin out your little back pocket in a crowd, I'ma swipe it. I get lucky and it ain't locked? I flip it for $300 in an hour. icloud locked? I sell it later for $50-$100 "for parts." Either way, I ain't passin up a free iphone, cause I'm a damn thief and I like free money.

    7. Re: Stupid game... by uvajed_ekil · · Score: 1

      There's a very minimal decrease in probability of being stolen

      Absolutely false. There has been a huge drop in smartphone thefts worldwide thanks to this technology. Stop spreading FUD.

      Sources, or you're just trying to convince yourself that you're safe. RTFA, stolen or found iPhones can be unlocked, and are valuable otherwise.

      --
      This is a hacked account, for which the owner can not be held responsible.
    8. Re: Stupid game... by Anonymous Coward · · Score: 0

      Err, you ask for sources, yet provided none for your *own* contention. In any case, if you look at the techcrunch link from black diamond above, that seems to *me* to be an actual source, no?

  3. PR fluff piece by Anonymous Coward · · Score: 0

    The article conflates recycling & reusing Apple hardware with criminal behaviour. People who unlock, repair, service, & recycle computer hardware shouldn't be labelled criminals. I think now would be the time to pass "right to repair" laws & stop wasting tax payers' money on policing corporations' crappy, unreasonable EULAS & warranties.

  4. What happens on your iPhone ,. by Anonymous Coward · · Score: 0

    Is free data for thieves

    1. Re:What happens on your iPhone ,. by Anonymous Coward · · Score: 0

      Exactly this. iphone security is a joke.

    2. Re: What happens on your iPhone ,. by Anonymous Coward · · Score: 0

      Too stupid to learn how to read?

    3. Re:What happens on your iPhone ,. by Anonymous Coward · · Score: 0

      too bad, you are too stupid to know what security is.

  5. CISA to the Rescue by Anonymous Coward · · Score: 0

    Have no fear, the Cybersecurity and Infrastructure Security Agency* (CISA) is here! Yes, new and improved CISA will save everyone from everything bad cyber! All we want is a lot more money, more power, and no accountability (wait, we already have that last one). That way our managers can continue to go on junkets to London, Rome, Amsterdam, Zurich, etc. Odd that none of those places are in the US "homeland", but hey, we don't care - just keep that delicious tax money coming!

    *We had to change the name since the National Protection and Programs Directorate had such a deservedly shitty reputation. Of course, we promoted everyone who made that reputation and then we had a lot of parties.

    1. Re:CISA to the Rescue by uvajed_ekil · · Score: 1

      They partner closely with the SPACE FORCE!!!

      --
      This is a hacked account, for which the owner can not be held responsible.
  6. Re:Donald Trump is the solution. by Anonymous Coward · · Score: 0

    Loving the Hillary Bot.

  7. tehre is a simpler explanation by aepervius · · Score: 1

    I am not saying that your kid lied to you.... But consider that if he "gave" the phone to bullies, then all is very simply explained.

    --
    C. Sagan : A demon haunted world:
    http://www.amazon.com/gp/product/0345409469/
    visit randi.org
  8. Investigate with school IT staff assistance by tuxisthefuture · · Score: 1

    Does the school log access to websites? If so, the police could ask the It staff to check the logs.

    At the school I worked in we logged all web access using a Squid Proxy Server. This would have allowed us to look up who on that day at that time had accessed both Googlemail and Apple iCloud.

    Highly likely then to have the login name of the kid or staff member who did it. Unless their password was stolen too.

    They may also be able to see what access point the phone was connected to. In fact, they may still see the MAC address of the phone as it wanders around the school between classes.

    1. Re:Investigate with school IT staff assistance by pnutjam · · Score: 1

      That's a good point, if the school track mac addresses.

      Good luck with the bureaucracy.

  9. Hope for locked phone by bscott · · Score: 1

    My brother-in-law has an old iPhone 5c which he can't get into - the iCloud account is clearly still set to one of his Email addresses (he owns hisname.com and even the obfuscated version with first and last letters are the right ones) but password reset emails never arrive. I've encouraged him for a year now to come with me to the nearest Apple store and get their help but could not promise they'd manage it, and he's never had the spare time between work and kids. But if they can definitely do it (once convinced of our bona-fides) then that's more of a reason to make time to go, and not just let this slab of glass depreciate any further!

    --
    Perfectly Normal Industries