Slashdot Mirror


Starbucks' Music Is Driving Employees Nuts (www.cbc.ca)

An anonymous reader quotes a report from CBC.ca: You may not give a second thought to the tunes spinning on a constant loop at your favorite cafe or coffee shop, but one writer and podcaster who had to listen to repetitive music for years while working in bars and restaurants argues it's a serious workers' rights issue. "[It's] the same system that's used to [...] flood people out of, you know, the Branch Davidian in Waco or was used on terror suspects in Guantanamo -- they use the repetition of music," Adam Johnson told The Current's Anna Maria Tremonti. "I'm not suggesting that working at Applebee's is the same as being at Guantanamo, but the principle's the same."

Earlier this year, irritated Starbucks employees took to Reddit to rage about how they had to listen to the same songs from the Broadway hit musical Hamilton on repeat while on the job. One user wrote that if they heard a Hamilton song one more time, "I'm getting a ladder and ripping out all of our speakers from the ceiling." As a solution, he suggested health inspectors could enforce better working conditions, or a tip line could be created for people to report poor working conditions, like repetitive music. Another solution? Communication, says neuroscientist Jessica Grahn. She studies music, which science has shown to be one of the strongest influencers of mood, she said. It can calm dementia patients struggling with depression or anger, or increase our endurance when we're working out. However, there are downsides to the power of music. Unlike how we can close our eyes to things we don't want to see, we can't close our ears to sound. Having control over one's environment can make a big difference, said Grahn, which is why she recommends employers and employees talk about why certain music is being played, or what they can do to switch things up.

10 of 267 comments (clear)

  1. Applebee’s vs Guantanamo by 93+Escort+Wagon · · Score: 5, Funny

    "I'm not suggesting that working at Applebee's is the same as being at Guantanamo, but the principle's the same."

    Food’s probably better at Guantanamo, for one thing.

    --
    #DeleteChrome
  2. Brainwashing by freeze128 · · Score: 4, Insightful

    Anyone who has worked in retail knows the torturous effects of Christmas music. It's hard to be festive or jolly when you have heard Jingle Bell Rock too many times.

    1. Re:Brainwashing by AmiMoJo · · Score: 5, Interesting

      It's far worse in Japan. I don't know how staff there put up with it.

      Many shops in Japan have their own theme music. Actually a theme song, with lyrics. The Yodobashi Camera one is a jaunty take on Auld Lang Syne and they actually have a different version for every branch... On repeat, all day, every day.

      If you spend too much time in the shop you can't get it out of your head. The staff must be hearing it in their dreams.

      Here's a little selection. Don't say I didn't warn you.

      https://youtu.be/cwTJEbqQy4U
      https://youtu.be/hntaaDWKco4
      https://youtu.be/yFLYuKUKXoY
      https://youtu.be/iQqPLYUu43s
      https://youtu.be/y5XfsHaB730
      https://youtu.be/KOQ9HVGoGsY

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    2. Re:Brainwashing by damn_registrars · · Score: 5, Interesting

      If you spend too much time in the shop you can't get it out of your head. The staff must be hearing it in their dreams.

      To play devil's advocate here, I also worked for a while in a major regional grocery store as a cashier when I was in high school. We had no music whatsoever there. The main sound the cashiers heard was the beep of the register telling us we had successfully scanned an item. After working a shift and going home, I would still hear the same beep for hours while trying to get to sleep. I'm not fully sure which is worse, crappy music or endless beeping.

      --
      Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
  3. Is there really a point anymore? by pushing-robot · · Score: 4, Insightful

    Loud music is the aural equivalent of lasers and strobe lights. Unless you're operating a club please don't harass your employees and customers with it.

    If silence is a problem, textured ambient sounds can give your business far more personality than blaring the Billboard Top 40.

    These days everybody carries around earbuds and a smartphone. If people actually want to listen to music, they will.

    --
    How can I believe you when you tell me what I don't want to hear?
  4. Someone Think about the Theme Park Employees! by Anonymous Coward · · Score: 4, Funny

    What about the theme park employees stuck in the same non-stop single-song loop forever?

    Now, for the grace of the mighty heroes and heroines that have survive those Gitmo-like circumstances every day... let us sing a song:

    It's a small world after all...

  5. Why music ? by DrYak · · Score: 5, Insightful

    why the hell is there a need to continuously blast music in a coffee shop, to begin with?

    have human gotten so used to watching movies that they can't imagine anything in life without a background music track?

    or is the the coffee shop's attempt to try to do the same manipulations as clothes stores to try to maximize profits? (playing catchy upbeat music apparently increases the probability of impulse buys ?)

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
    1. Re:Why music ? by Sique · · Score: 5, Insightful

      Constant music in coffee shops or anything similar is as old as we know. Even in the oldest towns archeologists know of there were public places serving drinks and food and playing music. Apparently, a room with a constant flow of pleasant noises seems to have a net-positive effect on our mood. And yes, it improves business if people like your place.

      --
      .sig: Sique *sigh*
  6. Re:I sympathize by phantomfive · · Score: 4, Interesting

    In Yodobashi in Japan, they have this on loop all day long. Over and over. It gets to you pretty quick.

    --
    "First they came for the slanderers and i said nothing."
  7. Re:silence: indeed by Kokuyo · · Score: 5, Interesting

    Psychologically speaking, a lot of people have issues with silence.

    One often effective method of getting a suspect to talk is just sitting across them and saying nothing.