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HP Recalls More Laptops For 'Fire and Burn Hazards' (cnet.com)

The US Product and Safety Commission just announced HP's "battery safety" recall of about 78,500 laptops for what the UPSC calls "fire and burn hazards." From a report: HP initiated the recall in January 2018, and expanded it in January 2019, but the news hadn't widely circulated because of the US government shutdown -- the UPSC finally posted the news to its site on Tuesday with the explanation "NOTE: This recall expansion was previously announced independently on January 17, 2019 by the firm due to US government furlough." This is part of a continuing series of battery recalls from HP. The January 28 recall was for about 51,000 models, but 41,000 were recalled in June 2016 and 100,000 in January 2017, bringing the total for the past 2.5 years to almost a quarter of a million.

32 comments

  1. Non-user-servicable batteries by thegreatbob · · Score: 1

    From what I can tell, all affected models have internal batteries. Hope affected users have a spare computer they can use in the mean time, I guess.

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    There is no XUL, only WebExtensions...
    1. Re:Non-user-servicable batteries by drinkypoo · · Score: 1

      From what I can tell, all affected models have internal batteries.

      The photos in the recall expansion notice appear to show examples of both user-replaceable and internal batteries. What resources did you use to make that determination?

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    2. Re:Non-user-servicable batteries by thegreatbob · · Score: 1

      Quick search of the models described. I could be wrong.

      --
      There is no XUL, only WebExtensions...
    3. Re:Non-user-servicable batteries by thegreatbob · · Score: 1

      Also, I shouldn't have made "non-user-servicable" the subject line, as it is clear now that some are user replaceable (though still concealed internally, e.g. zbook 17 g4).

      --
      There is no XUL, only WebExtensions...
    4. Re:Non-user-servicable batteries by jellomizer · · Score: 1

      My current work laptop a Think Pad, has an external and internal battery. (That came to my surprise, when it locked up, so I unplugged it, and took the battery out and the computer was still running) However it is getting further harder to to find a laptop with a fully replaceable battery.

      I think STEM classes should have a class on teaching good soldering (and desoldering) skills, for the future of computer maintenance. Us Old guys got spoiled with connectors which were designed to fit in only the correct spot, with replaceable technology. My Soldering Skill sucks, when I try to replace a broken component now.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
  2. 51000 models ? by Anonymous Coward · · Score: 0

    Do they really have that many different types of laptops or are they just calling every laptop with a different cpu, ram hdd/ssd/gpu/screen a different model... answer... probably yes, Yes they do.

    FFS

    1. Re:51000 models ? by Anonymous Coward · · Score: 0

      Pretty sure this is supposed to be the number of individual machines. Perhaps CNET sloppiness?

    2. Re: 51000 models ? by Anonymous Coward · · Score: 0

      So my computer doubles as a grill? Time for a grilled cheese sandwich!

    3. Re: 51000 models ? by Nidi62 · · Score: 2

      So my computer doubles as a grill? Time for a grilled cheese sandwich!

      Those slits on the bottom aren't for air flow, they're for grill lines.

      --
      The only thing necessary for evil to triumph is for it to be pitted against a slightly greater evil
  3. WTF is a UPSC? by drinkypoo · · Score: 2

    There's no UPSC, it's the US CPSC. HTH, HAND.

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  4. Ah yes, what my old boss once called... by OldMugwump · · Score: 1

    ...the "exploding laptop market".

    --
    "Shoot, a fella could have a pretty good weekend in Vegas with all that stuff."
  5. Apple once recalled my computer due to fire hazard by Anonymous Coward · · Score: 0

    Back in 1996, Apple recalled the PowerBook 5300 series due to a fire hazard in the battery. Apparently two computers had burned. Back in those days the battery could be removed and inserted without taking the computer apart. This means it would be technically possible to show up in the shop and get the battery replaced on the spot or just handing in the battery and use the computer plugged in while waiting for a new battery. I don't know if they did that, but there was no technical reason not to do so.

    Later some issue came up on the main logic board. They didn't recall, but provided a 7 year extended warranty. You didn't even have to proof you were affected by the issue. Just having a 5300 series computer was enough for them to replace for free.

    My 5300cs was affected by both. It also broke the floppy drive. The floppy drive was in a bay, which also supported a second HD and other goodies, meaning like the battery it could be removed without taking the computer apart. This allowed me to hand in the drive and keep the computer during the repair period. This too was a warranty repair.

    Sometimes I wonder how and when Apple went from this level of service to whatever you call their current "screw you" service level. I mean just look at the early 2011 MacBook Pro. It took a class action lawsuit (or preparing one) to make them grant extended warranty for a GPU, which lasted 3 years and a few months (for computers with a 3 year Apple Care). The replacement GPU happens to die after 3 years as well and now no replacements can be found, either officially or unofficially. It really is an unfixable computer and it's my only computer, which has completely died since I started with computers in the 80s. Yes my PowerBook 5300cs is still working. Time has rendered it mostly useless, but I can boot it and use it for retro gaming if I really want to.

  6. Both of my work laptops(win7/win10) are hp. by pgmrdlm · · Score: 1

    Neither has replaceable battery. I guess I could always use my test Panasonic Tough Pad if both laptops burn up.

    --
    Anonymous comments are as pathetic as the anonymous "sources" that contaminate gutless journalism from the New York Time
    1. Re:Both of my work laptops(win7/win10) are hp. by Gilgaron · · Score: 1

      I always think of those Tough Pads when people complain about consumer phones not having ports or user replaceable stuff. They really ought to have a model with more consumer aesthetics.

  7. Battery issues worse as they made them thin by Anonymous Coward · · Score: 0

    Saw a Macbook Pro that burned up inside due to battery failure, that battery was also glued in, so beyond having to remove a cover, how would you take out a battery glued in on fire?? Yeah, before capacity went up for batteries, and they became really thin to accommodate notebook designs. We never saw as much battery failures as we do now. I think some Dell XPS models have a swollen battery problem that Dell has yet to properly address.

  8. Re:Apple once recalled my computer due to fire haz by alaskana98 · · Score: 1

    You could try 'reflowing' the GPU on your 2011 MacBook Pro to resurrect is. It's not a guarantee to work, of course, but since it's currently unusable there's not really much to lose. For those wondering what reflowing entails, it basically means you heat up the GPU chip on the motherboard by using either a hot air gun (can find them for really cheap on Ebay) or if you want to get fancy there are also dedicated reflow 'stations' that are a bit more for the professional market.

    These GPU's typically fail not because the chip goes bad, but because the chips solder ball joints crack and come loose from the motherboard due to thermal stress from normal use and poor airflow design. Reflowing melts the solder on the chip and causes it to rejoin with the board. I've fixed several laptops that had nothing but a black screen on boot, as well as several PS3's this way. The worst part is you have to dissasemble the unit down to the motherboard so you can have access to the GPU, but iFixit's site has really easy to follow teardown guides if you are interested.

  9. Just Kidding! by Anonymous Coward · · Score: 0

    Sorry, HP. The Halt and Catch Fire instruction was meant as a joke.

    1. Re:Just Kidding! by Crash+Dummy+Redux · · Score: 1

      Many processors have invalid instructions that fall into the "halt and catch fire" instruction category (i.e., infinite loop or processor lockup).

    2. Re:Just Kidding! by Anonymous Coward · · Score: 0

      Crash Dummy Redux == CDR == Christopher Dale Reimer == creimer. He has a total of 50+ sock puppet accounts on Slashdot!
      Proof: They all post the same sock puppets karma whoring and/or bragging stories and/or spam links.

      Here are two identical posts from 2 different sock puppets:
      Crash Dummy Redux:
      https://slashdot.org/comments....
      The Original CDR:
      https://ask.slashdot.org/comme...

      Last year, I proved to creimer that I was running a click bot to inflate the views on his stupid channel and he admitted it! He has even written about it on twitter, go check and you will see.

      I specifically targeted music videos to make him believe that he had just discovered a new Klondike! It was very funny to watch him come on Slashdot bragging about how much his new music videos were successful before I finally told him about the click bot!

      Then, when the party was over, I proved to him that I was the one inflating his views, I told him in advance that I would stop the views on one specific video which I did and he confirmed that fact on twitter.

      Well, he just posted a imaginary story here where he pretends that pedophiles were looking at his kid music video. Maybe he figures that pedophiles are better click bait material. My bot isn't a pedophile! No pedophiles looked at his video at all!

      See his post here:
      https://medium.com/@cdreimerth...

      He is such a liar and a thief! He will say or do anything just to get 1 click on his stupid videos which have amazon affiliate links attached to them all over the place!

      --
      -the biggest loser on Slashdot

    3. Re:Just Kidding! by Anonymous Coward · · Score: 0

      i love your pseudo-authority comments like this
      "many processors"
      lol
      you studied it did you you fat poof
      even the wiki sounds like you wrote it
      " making joke about its numerous non-obvious instruction mnemonics. "

    4. Re:Just Kidding! by Anonymous Coward · · Score: 0

      Hey Chris! I just watched your last video and it is as boring as all the others. As usual, I learned zero from watching it since you repeat yourself over and over and don't seem to know much.

      Maybe your brain is stuck after an HCF instruction. Did you ever think about that? The only thing that amazes me is that you haven't caught fire yet! This is why you are such an interesting specimen although you don't have a clue about it yet apparently.

    5. Re:Just Kidding! by Crash+Dummy+Redux · · Score: 1

      Hey Chris! I just watched your last video and it is as boring as all the others.

      Chris has a new video? Sweet!

      As usual, I learned zero from watching it since you repeat yourself over and over and don't seem to know much.

      That's because you're stupid. For example, you keep calling me Chris when I'm not Chris.

    6. Re:Just Kidding! by Anonymous Coward · · Score: 0

      CROFLOL! That's weird and funny Chris! You see, only Chris is allowed to come here and brag about reading 18 novels in the C.J. Cherryh series in 2 months while Chris can't even read properly if you take into account how he reads and writes. Why won't you just admit who you are and accept yourself instead of trying to be somebody else? This is quite puzzling but then again, sometimes things are just defective from the start. Love you still Chris.

      And yes, you are Chris, the guy with 50+ sock puppet accounts on Slashdot. Here are two identical posts from 2 different sock puppets:
      Crash Dummy Redux:
      https://slashdot.org/comments....
      The Original CDR:
      https://ask.slashdot.org/comme...

      That pretty well shows the truth, doesn't it?

    7. Re:Just Kidding! by Crash+Dummy+Redux · · Score: 1

      Actually, I copied and pasted that from the Original CDR to TROLL YOU. Geez... You're so stupid.

      If I was Chris, wouldn't I have posted links to the new video all over Slashdot? I haven't seen any such links.

      Remember how you lusted after CaptainDork before I came along?

      Stupid fuck.

    8. Re:Just Kidding! by Anonymous Coward · · Score: 0

      CROFLOLOLOL! Is that really the best theory you can come up with Chris? By the way, you already seem to know that I make $200,000+ a year so, what about I fly you to Montreal and pay all expanses while you stay in one of my condos up here?

      I could even take you to watch the Canadians if you care,

    9. Re:Just Kidding! by Anonymous Coward · · Score: 0

      So you "copy and pasted" just that comment, yet they are not identical?

      "Stupid fuck."

      I know what fucking feels like.... you?

    10. Re:Just Kidding! by Anonymous Coward · · Score: 0

      Hello! I was just browsing this new Slashdot site and saw your post, I would like to share with you that I have a barely used Antonov An-225 Mriya to sell at a very advantageous price. Just reply if you're interested.

  10. Recall your garbage PSUs too by Anonymous Coward · · Score: 0

    Only HP could design a laptop PSU connector containing a central pin thinner than a human hair.

    Inevitably, all of our users are on their 3rd or 4th replacement. I buy cheap generic replacements because they're going to break again anyway, and why give more money to these fucking scum?

    Why would anyone give money to a company which makes such badly designed products?

    P.S. The PSUs are manufactured in China, probably very well, because none of them have ever failed in any other way. You can tell they've been designed by idiot money grabbing fucking Yanks though, can't you?