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'Facebook, Axios And NBC Paid This Guy To Whitewash Wikipedia Pages' (huffpost.com)

The Huffington Post ran a bombshell report this week on one of a handful of people who have "figured out how to manipulate Wikipedia's supposedly neutral system to turn a profit." They're describing Ed Sussman, a former head of digital for Fast Company and Inc.com who's now paid to do damage control by relentlessly lobbying for changes to Wikipedia pages. "In just the past few years, companies including Axios, NBC, Nextdoor and Facebook's PR firm have all paid him to manipulate public perception using a tool most people would never think to check. And it almost always works." Spin reports: The benefit of hiring Sussman, aside from insulating talking heads from the humiliation of being found to have edited their own pages, is that he applies the exacting and annoying vigor of an attorney to Wikipedia's stringent editing rules. Further, because his opponents in these arguments are not opposing lawyers but instead Wikipedia's unpaid editors, he's really effective. From HuffPost:

"Sussman's main strategy for convincing editors to make the changes his clients want is to cite as many tangentially related rules as possible (he is, after all, a lawyer). When that doesn't work, though, his refusal to ever back down usually will. He often replies to nearly every single bit of pushback with walls of text arguing his case. Trying to get through even a fraction of it is exhausting, and because Wikipedia editors are unpaid, there's little motivation to continue dealing with Sussman's arguments. So he usually gets his way."

NBC and Axios confirmed that they hired Sussman, and an Axios spokesperson told HuffPost that the site "hired him to correct factual inaccuracies." The spokesperson added "pretty sure lots of people do this," which may or may not be true.

Sussman's web site argues he's addressing "inaccurate or misleading information...potentially creating severe business problems for its subject," bragging in his FAQ that when he's finished, "the article looks exactly the same" to an outsider -- and that his success rate is 100%.

17 of 103 comments (clear)

  1. Re:OK by me by Anonymous Coward · · Score: 5, Insightful

    People trust Wikipedia because they believe it to be untainted. That trust is what immediately makes it a target for corruption.

    It doesn't matter if an information source is run by volunteers or paid staff; the payment method is not what guarantees neutrality.

    In fact, nothing can guarantee neutrality. The instant anything is widely believed to be neutral, it becomes a target for corruption, and there is no final way to prevent that corruption from infecting the information.

  2. Re:I'm With Him by Anonymous Coward · · Score: 2, Insightful

    Are you fucking serious? He's being paid by companies to whitewash. Wikipedia isn't neutral, but that doesn't make what he's doing in any way right. You pretending he is doesn't help anyone other than those companies. So I'm against him. And useful idiots like you.

  3. Re:I'm With Him by doom · · Score: 4, Insightful

    Because our corporate overlords have our best interests at heart, and no one has ever earned a salary doing something nefarious.

    It's been a stunningly obvious problem with wikipedia-- THE_TOY_WEB-- all along, but they've somehow managed to keep their heads in the sand for decades.

    You would not "assume good faith" if there were ten dollars on the table, so there's no way you would try to work that way if you were doing anything at all of importance-- like, oh say, hypothetically, running information infrastructure crucicial for the functioning of a modern democratic industrial state.

  4. Ban for-profit editors. by Gravis+Zero · · Score: 5, Interesting

    It seems like the sensible solution here is to ban for-profit editors (and revert their changes). Regardless of accuracy, profitability creates a significant motive to corrupt Wikipedia.

    --
    Anons need not reply. Questions end with a question mark.
    1. Re:Ban for-profit editors. by Chris+Mattern · · Score: 4, Insightful

      It seems like the sensible solution here is to ban for-profit editors (and revert their changes).

      That would be great if Wikipedia had any way to find out who was being paid to edit it. As far as I can see, they have no way to do that.

    2. Re:Ban for-profit editors. by Anonymous Coward · · Score: 2, Insightful

      True, but if you have no rules, you have no recourse when you do actually discover rule-breaking. If there was a rule against for-profit editors, then Wikipedia could now revert his changes legitimately.

    3. Re:Ban for-profit editors. by squiggleslash · · Score: 4, Interesting

      But the article (at least, the summary) seems to imply he doesn't actually do any editing. Instead he lobbies editors for a point of view, and persuades them to make the changes by bombarding the talk page with citations and making use of Wikipedia's bureaucratic legalese.

      Which makes sense, because for-profit editors are already banned. You're usually forbidden from working on any article you have any direct interest in. To the point of silliness: I recall a famous author being unable to remove a false statement in his own bio because he couldn't edit it, and other editors refused to do it because he couldn't cite a third party.

      --
      You are not alone. This is not normal. None of this is normal.
    4. Re:Ban for-profit editors. by shanen · · Score: 2

      Interesting comment and even more interesting that it got modded as interesting. I do think it's a bit simplistic. Also too bad the ACs can't read or understand your sig, eh?

      I actually think there's a more general problem here, and I even proposed and discussed a more general solution approach with some people on WIkipedia. I am NOT surprised that nothing came of it. However, I would say that it was somewhat useful for me in terms of understanding the underlying symmetries more clearly.

      https://meta.wikimedia.org/wik...

      I'm not sure for which dimensions the anti-hero of this story should receive negative reputation. However I think he should have a enormously negative reputation even relative to other lawyers. Dickishness of the highest caliber should not produce PROFIT.

      P.S. I think the same approach has some relevance to Slashdot, but there is even less chance of Slashdot significantly improving. At least Wikipedia has some money to play with.

      --
      Freedom = (Meaningful - Coerced) Choice != (Speech | Beer^2), and sad sock puppets' bad mods avail them naught.
    5. Re:Ban for-profit editors. by doom · · Score: 2

      That would be great if Wikipedia had any way to find out who was being paid to edit it. As far as I can see, they have no way to do that.

      And the obvious conclusion is that they have to know who's editing, they need to start using verified IDs with, at a minimum a demand to disclose conflict- of-interest.

      You can't have accountability without knowing who own's the account.

  5. Disagree by SuperKendall · · Score: 2, Insightful

    He's being paid by companies to whitewash.

    You claim whitewash; do you have an example?

    As I said before, I found the system entire corrupt and producing material factually wrong. So who are you to say the material this paid person is attempting to insert is not more correct? If I were a company paying him, all I would want is a factual account of what is really going on.

    Indeed, you really need to read the article again because the way this guy wins is really by being correct, and explaining the ten thousand ways in which the edits he is making ARE correct. That is really why editors give up, because they cannot proof he is wrong and he can work the rules.

    And useful idiots like you.

    Problem with your statement; I'm the opposite of a useful idiot. I am a jaded man of experience who has seen the bar far worse wrongs the system is rife with. So I'm all for whatever small forces of correction try to push back against the howling void.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:Disagree by Anonymous Coward · · Score: 2, Insightful

      He's being paid by companies to whitewash.

      You claim whitewash; do you have an example?

      Exactly what I would like to see. Especially as the source for all this is the HuffingtonPost. A """news""" website not exactly known for neutrality themselves.

    2. Re:Disagree by piojo · · Score: 3, Informative

      He's being paid by companies to whitewash.

      You claim whitewash; do you have an example?

      See the end of the article for a short example. He convinced wikipedia to remove the section on Nextdoor CEO Nirav Tolia's charges of a hit-and-run. The charges were later reduced as part of a plea bargain. Is that relevant for a public figure? Maybe. Is it whitewashing? Sure.

      --
      A cat can't teach a dog to bark.
  6. Re:I'm With Him by fahrbot-bot · · Score: 4, Insightful

    ... correct mistakes that editors probably made on purpose to begin with to slam or ridicule some target.

    Kind of like /. moderators flagging something "troll" or "flamebait" when you post something demonstrably true/factual, like a direct quote or a news article, that (I'm guessing) they disagree / disapprove of -- often it's something about our President.

    --
    It must have been something you assimilated. . . .
  7. Sussman is User:BC1278 by epine · · Score: 4, Informative

    User:BC1278

    User's current talk page:

    My name is Ed Sussman. I have interest and expertise in articles around business, technology, the digital world, law, media and journalism.

    I also do paid Wikipedia editing, trying always to stay strictly within the Conflict of Interest rules at WP: COI. As a COI editor, I promote the service I offer at http://whitehatwiki.com/ information I offer as required disclosure under WP: Paid.

    I have a COI in regards to the following previous employers and/or schools I attended: Buzzr.com, Wall Street Journal, Financial Times, Federal Judicial Center, Inc. Magazine, Fast Company Magazine, Mansueto Ventures, Inc.com, FastCompany.com, Gruner + Jahr, University of Pennsylvania, The Daily Pennsylvanian, Duke Law School, Duke Law Journal.

    You can presume any edits I have made for any article are on behalf of the article-subject or their employer, unless I specify otherwise.

    If you ever think any of my work doesn't conform to Wikipedia policy, please let me know and I'll do my best to fix it!

    User contributions: last 500, article space only, hide minor edits

  8. Re:Wikipedia and its problems ... by _merlin · · Score: 2, Insightful

    I know this is a troll, but off the top of my head: Marie Curie, Lise Meitner, and Grace Murray Hopper. There have been brilliant women in plenty of fields.

  9. Re:Bi deal, nothing new by Anonymous Coward · · Score: 4, Insightful

    Making outrageous and generalizing claims about the entirety of Wikipedia.
    Posting as AC.
    Not providing a single reference for any of the claims.

    There we have 3 red flags for bullshit posting on the internet. And at this point it's modded +4 Interesting of which are 30% Informative and 20% Insightful.

  10. Re:I'm With Him by Aighearach · · Score: 2

    I don't see why "troll" or "flamebait" would be precluded by being true or factual.

    Like, emacs is obviously superior to vim, but mentioning it might still be flamebait.

    Or an opinionated rant about systemd might be entirely true, being indeed the opinion of the person claiming it is their own opinion, and yet they might still be trolling.

    If I'm giving a -1 because something is merely untrue or incorrect, that is what Overrated is for. And I give out more flamebait or troll than overrated.