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Crashed Boeing Planes Lacked Safety Features That Company Sold Only As Extras (apnews.com)

The recent Boeing 737 MAX crashes involving an Ethiopian Airlines flight and a Lion Air flight may have been a result of two missing safety features that Boeing charged airlines extra for (Warning: source may be paywalled; alternative source). The New York Times reports that many low-cost carriers like Indonesia's Lion Air opted not to buy them so they could save money, even though some of these systems are fundamental to the plane's operations. "Now, in the wake of the two deadly crashes involving the same jet model, Boeing will make one of those safety features standard as part of a fix to get the planes in the air again," the report says. From the report: It is not yet known what caused the crashes of Ethiopian Airlines Flight 302 on March 10 and Lion Air Flight 610 five months earlier, both after erratic takeoffs. But investigators are looking at whether a new software system added to avoid stalls in Boeing's 737 Max series may have been partly to blame. Faulty data from sensors on the Lion Air plane may have caused the system, known as MCAS, to malfunction, authorities investigating that crash suspect.

The jet's software system takes readings from one of two vanelike devices called angle of attack sensors that determine how much the plane's nose is pointing up or down relative to oncoming air. When MCAS detects that the plane is pointing up at a dangerous angle, it can automatically push down the nose of the plane in an effort to prevent the plane from stalling. Boeing's optional safety features, in part, could have helped the pilots detect any erroneous readings. One of the optional upgrades, the angle of attack indicator, displays the readings of the two sensors. The other, called a disagree light, is activated if those sensors are at odds with one another. The angle of attack indicator will remain an option that airlines can buy. Neither feature was mandated by the Federal Aviation Administration. All 737 Max jets have been grounded.
"Boeing will soon update the MCAS software, and will also make the disagree light standard on all new 737 Max planes," the report adds, citing a person familiar with the changes. "Boeing started moving on the software fix and the equipment change before the crash in Ethiopia."

Slashdot reader Futurepower(R) adds to the story: The FBI has joined the criminal investigation into the certification of the Boeing 737 MAX, lending its considerable resources to an inquiry already being conducted by U.S. Department of Transportation agents, according to people familiar with the matter. "The federal grand jury investigation, based in Washington, D.C., is looking into the certification process that approved the safety of the new Boeing plane, two of which have crashed since October.

23 of 486 comments (clear)

  1. A corporation cutting corners... by Anonymous Coward · · Score: 5, Insightful

    ... on plane manufacturing safety and design... say it isn't so.

    1. Re:A corporation cutting corners... by sjames · · Score: 5, Insightful

      It's worse. The features were available, just turned off unless you coughed up more money for them.

      They literally nickel and dimed hundreds of people to death.

    2. Re:A corporation cutting corners... by JaredOfEuropa · · Score: 4, Insightful

      That's not unreasonable in itself: the fact that it is cheaper for the manufacturer to put optional features in all of its products at the time of manufacturing, doesn't mean that they are free to develop, nor that they ought to provide those features free of charge. In this case, I'd say Boeing's mistake wasn't that they had left those features as "sold separately", but that they (and the FAA!) failed to address potential issues during certification: what happens if this sensor fails, what are the remedial actions and how will the pilots know how to recognize and correct the problem. Training, lack of indicators, or perhaps design flaws that allowed this chain of events in the first place?

      It's true that the indicator might have prevented the crash, but at this time it's not at all certain that including this feature - which the manufacturer, the regulators and a bunch of airlines deemed optional - is sufficient to address the issues. It does make for a very juicy sensationalist headline, though.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    3. Re: A corporation cutting corners... by Anonymous Coward · · Score: 5, Insightful

      Boeing, in life support devices safety is part of the product, not a feature, is like selling a car without airbags or charging extra for the brakes.

    4. Re:A corporation cutting corners... by Kiuas · · Score: 5, Insightful

      So who is "they" in this context? Boeing or Lion Air/Ethiopian Airlines?
      Who was scrimping and saving?
      Hint: It wasn't Boeing...

      Boeing certainly wasn't scrimping, they were being greedy by selling critical safety features for a few more bucks, and it's now backfired on and cost not only hundreds of lives but hundreds of millions and likely billions in lost sales and upcoming legal costs (Norwegian has already said they're suing for the costs that the grounding will cause them, others will surely follow).

      The damage this kind of stuff will do to their brand is massive and it's already affected their sales, Garuda (an Indonesian airline) just cancelled their order of 48 planes. That alone will cost them over half a billion. And it gets worse: Only 381 planes have been delivered so far, less than 10 % of all existing orders. If more airlines start to follow suit as they probably will because the brand of the plane is now seriously damaged and people don't want to fly it (understandably) it might cause the entire plane to be unprofitable for them.

      From both a business and product design standpoint they could not have made a more moronic decision, this is a godsend to their competitors, and I can bet you that the sales and marketing department of Airbus are currently ecstatic over this.

      --
      "It is the business of the future to be dangerous" -Alfred North Whitehead
    5. Re:A corporation cutting corners... by Anonymous Coward · · Score: 4, Insightful

      This is what happens the US government constantly protects Boeing from having to compete on the free market by trying to kill off competitors like Bombardier with illegal protectionism.

      This happened because of the competition from Airbus's A320neo.

      Boeing originally intended to replace the 737 with a completely new design. But that would have taken too much time, and so they decided to make the 737 MAX instead.

    6. Re: A corporation cutting corners... by Anonymous Coward · · Score: 5, Insightful

      It BECOMES safety critical when someone puts one on a plane and gives it the ability to silently override the autopilot and human pilots.

      How fucking difficult is that?

    7. Re: A corporation cutting corners... by Anonymous Coward · · Score: 5, Insightful

      No, actually it's like building a car that has a tendency to swerve, then installing a mandatory lane keeping assist system that frequently steers into other lanes against driver input, then telling people it's just a normal car instead of making sure that people know the system and how to turn it off, then charging extra for a warning light that tells people when the sensors malfunction and disagree whether the car is leaving its lane or not, causing the car to swerve.

    8. Re:A corporation cutting corners... by LostMyAccount · · Score: 4, Insightful

      It's worse than that, the airlines willingly keep buying into each new iteration of a dated design because it keeps their costs down -- less pilot training, less mechanic training, and so on.

      Boeing makes those things optional not just because they can but because airlines want to fly the cheapest plane they can. Do you think the airlines don't have pilots, aerospace experts and so on involved in buying their planes? They absolutely go through these planes and their optional features and advise the airlines on how to drive down the price of new planes by keeping unnecessary stuff off them that's not necessary. Especially when its an extension of an existing design.

      What's ironic about all this Boeing outrage is that consumers do this stuff themselves EVERY DAY -- they choose cheaper car models/trim lines that don't have the same safety features as the top trim lines. Why? It saves money. It's been like this for years -- ABS, stability control, airbags, front collision detection, lane departure warnings, blind spot warnings, directional headlamps, all of these were optional at one point and some still are on many cars.

      Fuck, a former Delta executive just got nominated to run the FAA -- do you think the airlines aren't lobbying the FAA to make less safety shit mandatory so they can keep planes cheap?

      Did Boeing make an engineering fuckup? Who knows? I'm not a 737 pilot and honestly I think you have to be one to truly understand this issue. But the public outrage directed at Boeing alone is ridiculous and lets the airlines totally off the hook.

    9. Re: A corporation cutting corners... by Pikoro · · Score: 4, Insightful

      I'll bite.

      When the only input to a system that can override the pilot is an AoA sensor, I would consider it mandatory to have an indicator, say, some kind of light, to let me know when that sensor isn't working properly, so Yes, a light coming on when the sensor was in disagreement with the rest of the aircraft's sensors, would have most likely clued the flight crew in on what the issue was. In this case, the MCAS system.

      Pilot: I wonder why the nose keeps pushing down on its own. Hmm, look, there's a light telling me that the AoA is in disagreement. Perhaps we should flip ahead in the QRH to the pages dealing with AoA issues.

      --
      "Freedom in the USA is not the ability to do what you want. It is the ability to stop others from doing what THEY want"
    10. Re: A corporation cutting corners... by c6gunner · · Score: 4, Insightful

      Because there have always only been two sensors. It isn't an issue normally because if the autopilot senses a disagreement it will usually just kick itself off and tell the pilots to fly the plane. The issue here isn't that there are only two sensors; it's that this system was designed to function without actually knowing whether the data it was getting was any good.

    11. Re: A corporation cutting corners... by Opportunist · · Score: 1, Insightful

      Guess what, for the longest time we didn't know asbestos is bad to us. Still, we got rid of the stuff. Take a wild guess why. Hint: It wasn't the whining. More the coughing.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    12. Re: A corporation cutting corners... by c6gunner · · Score: 1, Insightful

      It's not the media, it's most aviation authorities that have grounded this specific model.

      It's the media and uninformed laymen who are screaming about AOA indication being optional; the response from the experts/authorities is generally a shrug.

      Yes, there's a reason these aircraft were grounded. The fact that two crashes which both seem to have been related to trim control happened within less than a year of each other is plenty of reason to ground them while we investigate. It is not, however, a good reason to think that AOA indication would have made any difference, or to start claiming that AOA indication is a "safety critical system", let alone to start blaming Boeing for not including it as standard.

      You want to criticize Boeing for their legitimate fuckups, go right ahead. This isn't one of them.

    13. Re: A corporation cutting corners... by Ol+Olsoc · · Score: 3, Insightful

      You, as the customer, are safer on aircraft than on any other form of transport available to you, and have likely been flying around on aircraft without this feature for most of your life.

      I was waiting for this bit of irrelevancy to pop up.

      It is kind of like odds of dying on the space shuttle seem a lot different if you look at them per passenger miles, or look at them per launch.

      I'm not sure why you think that being a customer qualifies you to dictate how aircraft are designed.

      If a company ignores the customer long enough, the customer stops bugging them, amirite? The customer controls matters with their wallet.

      Had the media not started blowing this out of proportion you would have gladly carried on being a dumb and happy lump of self-loading cargo in the back of the plane.

      Finally, you have identified the real source of the problem - the media! Seriously, we need to eliminate the media because y'all smart folks manage to show us how they are responsible for any and all problems.

      But now that you've read some click-bait headlines, ohmahgawd it's the end of the fucking world.

      While you seem to want everything suppressed, there are a lot of responsible people out there doing analysis. Unlike you, they don't just shrug off corpses and blame the press. They want the planes to fly safely. And when a new plane keeps dropping out of the sky, the plane fighting it's pilots all the way to the crash site, they want that to stop, not just write it of to "plane travel is the safest way to travel." Shit man - have you mixed purple drank with your Red Bull?

      You seem a bit angry that news of these planes is being reported, angry at the cause of all problems is the media, and just plain frickin' angry.

      Chillaxe homie, and keep the Red bull and drank use separate.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    14. Re:A corporation cutting corners... by Pascoea · · Score: 4, Insightful

      some people will go to jail

      This is corporate America, the only time people go to jail is when they steal from rich people. Killing plebs only gets you fined.

    15. Re:A corporation cutting corners... by darkmeridian · · Score: 3, Insightful

      The AOA disagreement light should be standard. However, there should be a MCAS activation light. When ABS goes on, my car signals it to me. Then I know that the automatic system has kicked in. The aircraft should tell me when a safety feature is kicking in. Then I can remember to turn it off.

      --
      A NYC lawyer blogs. http://www.chuangblog.com/
  2. Re: How is this a safety feature? by Anonymous Coward · · Score: 5, Insightful

    Well, in the situation how it was being sold, this is pretty much the truth.

    Without the MCAS, the MAX handles fundamentally different in some pretty dangerous flight modes than the NG. This alone would require a new type rating. Type ratings for pilots are expensive and time consuming, Boeing wanted to avoid that, mostly as an economic argument. That's why they put in the MCAS. With a WORKING MCAS, the MAX handles sufficient close to the NG, that pilots with just the NG type rating can still fly "safely", until MCAS fails and potentially crashes the plane.

    Boeing and/or the FAA could have skipped MCAS and made type ratings for NG pilots mandatory. Then, at least every pilot would know about the tendency to pull the nose further up than the NG when going to full throttle. Most pilots fly with some automation still enabled, even if they're flying "manual", so auto-trim could've easily have corrected for this.

    This aspect of the MAX would have certainly not be one of its highlights, but if every pilot knew about those properties, it wouldn't be a safety problem, just part of normal procedures.

    The alternative would obviously have been designing a different airframe, allowing for a higher, but more balanced placement of the engines. Maybe higher legs would've been sufficient though, since the MAX 9 does already feature higher legs.

  3. Your Automobile by Mr_Blank · · Score: 3, Insightful

    Do you have a car? Is it safe? Would it be safer if you paid more? Are there safety features available on the premium or luxury version of your car?

    This is the equivalent of putting a price on the value your family's safety. Safety costs extra. Pay up or die.

    If any car brands can be found to have more safety for a premium price, there will be lawsuits now that this concept of corporate greed has been made apparent to us by Boeing.

  4. Re:Capitalism by Opportunist · · Score: 3, Insightful

    Take a step back and you might notice that they become indistinguishable.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  5. Re: Who is worst? by Anonymous Coward · · Score: 1, Insightful

    When the airlines ordered the planes, it was not obvious at all for them that an AoA display/warning lamp would be anything but a distraction.

  6. Re:Who is worst? by Anonymous Coward · · Score: 2, Insightful

    No, this is a corporate spin to blame the airlines for buying the planes without a feature. Unless the story has changed, the basic change in plane behaviour wasn't considered important enough to even mention to the pilots when training for this updated model, so i'd be surprised if anyone would splash out on new controls to show pilots things they don't even know exist on the plane.

  7. Backseat drivers, dumbass. by Anonymous Coward · · Score: 0, Insightful

    If you're part of the operational loop, you are busy being part of that operational loop. A bystander isn't so has more attention spare. What a fucking dumbass you and the OP are... And all to blame someone other than Boeing for their larcenous greed.

  8. Re:Who is worst? by cahuenga · · Score: 4, Insightful

    I seriously doubt the airlines were aware that those decisions introduced a SPoF (single point of failure) in a critical avionics feature. Commercial aircraft must be built for high reliability, built with redundancies.. A system that wrests control from the pilot from the input of single sensor goes against decades of engineering convention in aircraft design and plain old common sense