Not only did I buy a game from EA, I bought it via Steam. Two things I have repeatedly sworn I would never do again. Steam isn't as bad as it used to be, but woe unto they who have technical support issues. If it's a third party game (like nearly everything on steam) you're SOL getting support from them. To their credit, EA support seems to respond to email within about 24 hours. The problem is, they never give you a correct answer. I feel like some kind of junkie. I just never learn. Check out my last exchange with EA support... At least they're polite.
Customer 01/08/2009 07:40 PM I fixed my problem by deleting my steam copy of Warhammer Online and downloading a copy of the game via bittorrent. Pretty poor solution in my opinion, but nothing else worked. It's pretty bad when a paying customer must download a pirate copy of a game to make it work.
Response (Chandan T.) 01/09/2009 09:29 PM Greetings, Thank you for writing to Electronic Arts. We apologize for any inconvenience caused to you but we never recommend you to use a pirated downloadable copy of the game as it may contain harmful contents for your PC. It seems that your downloadable copy had some corrupted files and thus you should have re-downloaded the game through Steam Client instead of any external un-official link. Should you require any further assistance, please visit our support knowledge base at www.support.ea.com for a quick reference. Sincerely, EARepCaine Player Relations Electronic Arts
Customer 01/09/2009 11:32 PM At first, I was just disappointed in the product and the support received for the product. Now I'm almost beginning to get angry. Did anyone even bother to read the original question or the subsequent updates? I stated clearly that I reinstalled the game several times via Steam. Not one of the responses I have received from EA support has addressed any of my issues. It is more than a little irritating then when it is suggested that my "downloadable copy had some corrupted files" and that I "should have re-downloaded the game through Steam Client instead of any external un-official link". That was EXACTLY the point of my last response. I downloaded the game from Steam at least three different times, all with the same result. Never mind that it was an eleven gigabyte download each time. The really funny thing is, the copy I pulled from an "external un-official link" works just fine. I guess the joke is on me since I paid to go through all this hassle.
Like any good jedi, the force is my ally. No speeding tickets since I threw the radar detector out the window (literally) a decade ago. Dui's are another story though...the force goes out the window with a few beers.
I just got off the phone with a microsofts csr.... Ever seen the episode of outer limits where the phone signal kills the person answering? If only I had that... microsoft would have a dead guy sitting in a cubicle somewhere right now. Not quite topical....but I'm pissed and need to spout off somewhere. Any anti-M$ thread'll do.
to never buy a Sony product. I've had the misfortune of supporting vaio users many times over the years. Bloatware is hardly the platform's biggest issue.
They're nothin' but a bunch of slack-jawed faggots anyway.
Seriously though, why would they think it's the internet that's responsible for their declining record sales? They should have quit twenty years ago.
Slashdot Mirror
It's only trolling if you're saying it to get a response. In this case, I meant every word.
Typical. Know nothing bunch of God damned commies and faggots around here.
TFA says words to the effect, "First delivery anticipated 2010." Along with Windows 7 and the Moller Skycar.
There, fixed that for you.
Not only did I buy a game from EA, I bought it via Steam. Two things I have repeatedly sworn I would never do again. Steam isn't as bad as it used to be, but woe unto they who have technical support issues. If it's a third party game (like nearly everything on steam) you're SOL getting support from them. To their credit, EA support seems to respond to email within about 24 hours. The problem is, they never give you a correct answer. I feel like some kind of junkie. I just never learn. Check out my last exchange with EA support... At least they're polite.
Customer 01/08/2009 07:40 PM
I fixed my problem by deleting my steam copy of Warhammer Online and downloading a copy of the game via bittorrent.
Pretty poor solution in my opinion, but nothing else worked. It's pretty bad when a paying customer must download a pirate
copy of a game to make it work.
Response (Chandan T.) 01/09/2009 09:29 PM
Greetings,
Thank you for writing to Electronic Arts.
We apologize for any inconvenience caused to you but we never recommend you to use a pirated downloadable copy of
the game as it may contain harmful contents for your PC. It seems that your downloadable copy had some corrupted files
and thus you should have re-downloaded the game through Steam Client instead of any external un-official link.
Should you require any further assistance, please visit our support knowledge base at www.support.ea.com for a quick
reference.
Sincerely,
EARepCaine
Player Relations
Electronic Arts
Customer 01/09/2009 11:32 PM
At first, I was just disappointed in the product and the support received for the product. Now I'm almost beginning to get
angry. Did anyone even bother to read the original question or the subsequent updates? I stated clearly that I reinstalled the
game several times via Steam. Not one of the responses I have received from EA support has addressed any of my
issues. It is more than a little irritating then when it is suggested that my "downloadable copy had some corrupted files" and
that I "should have re-downloaded the game through Steam Client instead of any external un-official link". That was
EXACTLY the point of my last response. I downloaded the game from Steam at least three different times, all with the same
result. Never mind that it was an eleven gigabyte download each time. The really funny thing is, the copy I pulled from an
"external un-official link" works just fine. I guess the joke is on me since I paid to go through all this hassle.
Like any good jedi, the force is my ally. No speeding tickets since I threw the radar detector out the window (literally) a decade ago. Dui's are another story though...the force goes out the window with a few beers.
http://thepiratebay.org/tor/4102583/Fitna_the_Movie_by_Geert_Wilders_-_English
I just got off the phone with a microsofts csr.... Ever seen the episode of outer limits where the phone signal kills the person answering? If only I had that... microsoft would have a dead guy sitting in a cubicle somewhere right now. Not quite topical....but I'm pissed and need to spout off somewhere. Any anti-M$ thread'll do.
to never buy a Sony product. I've had the misfortune of supporting vaio users many times over the years. Bloatware is hardly the platform's biggest issue.
eom
They're nothin' but a bunch of slack-jawed faggots anyway. Seriously though, why would they think it's the internet that's responsible for their declining record sales? They should have quit twenty years ago.