So why is the system set up that if a First tier support staff and a customer can identify an issue they have to wait for more people to call in for it to be resolved?
I'm just saying, its not a highly efficient system. What if it takes an hour for enough people to call in? That (or more) customers are left hanging with some BS line that says "We can't fix it" even if the customer is TELLING you the problem.
If someone uses specific language though, like "Throws an error code" - They obviously have some technical knowledge, usually in computer programming. Now, most computer programmers (though not all) also have some pretty good knowledge when it comes to computers. I think it would be safe to say that if someone called in talking like that, they probably have done a fair bit of trouble shooting before hand, in which case, you can "check" but it'll only take seconds instead of minutes. "Did you reboot the router? kay, Lights are on? kay, got an IP? kay, dns resolving? kay, tried a winsock reset? kay, I'm taking you up to someone who can help you".
With an automatic Transmission and Cruise Control - and today's computers - that should not be an issue.
This is a 2010 Toyota Prius - as in, made VERY recently. How is it their auto transmission and cruise control can't keep a steady speed despite hills? I'd want some money back.
This is true - but even the way its set up currently, those more competent staff members end up gaining this elitist attitude.
My room mate works in a Call center for Tech support for a national (possibly international?) ISP/TV/Phone provider*. He has only been there say 4 months and he's already among the best reps and people go to him for help. With some certification, he could land a teir 2 position. There was a case about a month ago where a customer called in, and said "Your server is down". My buddy went through the regular motions of asking him what was wrong specifically etc etc. The email client wasn't working but he could connect to the internet, it throws an error code when he tries to access his mail. The same error code was thrown when the email server was down last time. My room mate immediately went to a Teir 2 tech and was like "Check this server". And the T2 argued with him for about 20 minutes about how he needs to do the motions and check the router and everything. At the end of it all, the T2 asked "How did you know this was out? We haven't even had any other requests about it!"
And thats the kind of mentality that causes industries these problems. They wait for a certain amount of reports before actually investigating things. This company usually waits for 3 or 4 requests of internet connectivity problems before investigating for an outage in the area.
*I'm trying to be as ambiguous as possible, Never know who reads this stuff.
XP has (according to recent studies) 1 more X in its title than "Windows 7". Using the math from an Into to Calculus course, I can deduce that The 1X in XP divided by the 0X's in 7 makes XP allllmost both infinite and negative infinite times more badass. (See Appendix A: The Badittude of X). However, anyone with a high school diploma knows its actually impossible to divide by 0, so you could say that XP is so Badass, its undefined.
Exactly. Some guys I know go "What do you mean I shouldn't be using Tables to layout my page?" because thats basically how it was done a long while ago. (Long in computer years, not human years).
Learning HTML and CSS are the easy parts of Web Design, and could easily be done in less than a day (I know I learned it pretty quickly). It's when you want to embed some other controls, or add some functionality, that web pages actually get complicated (Why isn't my PHP communicating with mysql properly?!?!?). Or even *shudder* when the client requests for something done in Flash.
Re:I actually kind of miss the old combat system
on
Review: Mass Effect 2
·
· Score: 1
THATS what it was!
I knew some intricate part of the movement and combat was missing but I couldn't put my finger on it. And I kept trying to figure out how to Duck - thinking they changed the control scheme.
To know that it is actually missing is a huge disappointment for me now. It makes me want to play the original more.
Re:I actually kind of miss the old combat system
on
Review: Mass Effect 2
·
· Score: 1
I never really found the inventory management too difficult in Mass Effect 1 - You could carry a stupidly high amount of items on your character - your partners will own everything if you upgrade their armour ONCE - and you only have to worry about your own guns and armour afterwards, which is easy to compare once its in your inventory. Than anything else you pick up (Hey, no one uses pistols in my group!) you can just omni gel it.
The one thing I liked about the Pistol in Mass Effect 1 was that it had the real balance of all the weapons. Solid aim, slow to overheat, decent fire rate. You could take out many enemies if you were skilled enough to hit each shot, without worrying about overheating.
Now I have to reload, I feel like it breaks that smooth operation I had so perfectly mastered.
Then again, who wants to play a game they've mastered, right?
Re:I actually kind of miss the old combat system
on
Review: Mass Effect 2
·
· Score: 4, Interesting
I highly prefered the combat system in ME1 as well. Every shooter has had the ammo management system, and a few sparingly had the heat management system. I much prefer heat over ammo managing, it means you time your shots or bursts, and doesn't leave you stranded should you miss the ammo crate after a boss.
And actually, I think that was also an integral part of the story for me in ME1. The idea that we had engineered Mass Effect technology to the point where we don't need ammo, we were capable of taking a particle of Air and propelling it at such a high speed it could rip through people. Or at least, thats what I had the impression of how the guns operated. And that the various addons you had (Heat, cold, poison, etc) were just affecting the air you were shooting.
And now they've adopted an ammo management system, which they could easily work into the story, though it DOES feel like a step backwards. I've only played say 30 minutes into the game, and I haven't picked it up again. Mostly its a time issue, I've been busy, but something about it doesn't feel the same as the original, so I don't feel the same pull to it like the original did. In the original, the storyline had me rushing home just so I could find out what happens next. This new one intrigues me despite some of its rather cliche elements, but I'm sure given enough time it will come around.
Kind of. Sort of like if you watch Star Wars for the first time - you will pick up on exactly whats happening, but once you watch the entire series, and then re-watch the original Star Wars, you know so much more about the characters and what leads up to each event.
I would -HIGHLY- recommend playing the first one first.
Then that is an issue with the patent system - not with Microsoft. Microsoft did not put patent laws in place, but Microsoft being a corporation will use it to their benefit, just like any other corporation will use their patents to make money.
So Gates is putting 10B into the research of vaccines, or at least thats what the article has led me to believe. Thats research that WOULDN'T have been done so the struggling nations would not be any better off if it was never done, and never patented. However now the Vaccines WILL be created, and probably patented under Microsoft.
So - get rid of Medical patents, and that problem of expensive US grade stuff that could be produced locally is gone. Attack the virus, not the sympton. (an old adage that Windows products should apply)
And are you critisizing them for that? What point are you trying to make? Oh, the under-privileged schools are going to be locked into Microsoft's Business Model? Well if they couldn't afford it before than they won't be able to afford it later - so they're in the same spot as they did when they began. On the other hand - they have free proprietary commonly used software for education for as long as its not obsolete. Considering Microsoft Office is THE office productivity package a majority of the world uses, it makes sense that they would want to educate people in its usage.
Now, I know you'll say that they are just doing it to keep their products in the marketshare; and thats true. But that is just good business practice, it isn't underhanded or dirty in anyway. If the free alternatives want to make some ground, maybe they should be promoting their packages in under-privileged schools.
Now, I have been saying for a long time that if Gates just took all his money and spent it wisely he alone could get rid of ONE disease that plagues the Earth, like Malaria. I'm glad to see these initiatives taking place.
I don't know if you are an arrogant Mac user or a Pompous Linux Guru, but you have to realize that the vulnerabilties in Windows do not make the FUNDAMENTAL vulnerabilities in other systems go away.
If Microsoft folded up shop tomorrow and the only Machine you could get at a big store was a Mac, one of two things would happen. Either A) More and more viruses would pop up for Macintoshes. And yes, there are some, so don't try and deny that. Or B) Macs, being locked into a very specific hardware set would have to adopt a more open policy (opening more holes) or It would cause some serious stagnation in the producers of other computer parts - completely ruining all competition and slowing all progress.
And if everyone were using Linux, it would be just the same as before. Everyone would be Sudo'ing this and that and hackers will exploit any setup the user uses to make their PC Easier.
You need someone like Microsoft to be the scapegoat for the idiot masses so that more secure systems can even exist.
Slashdot Mirror
You know, It's funny how often those 4 coincide...
So why is the system set up that if a First tier support staff and a customer can identify an issue they have to wait for more people to call in for it to be resolved?
I'm just saying, its not a highly efficient system. What if it takes an hour for enough people to call in? That (or more) customers are left hanging with some BS line that says "We can't fix it" even if the customer is TELLING you the problem.
woz said he could reproduce safely .. I bet it is the same isssue as : This poster op
I'll bet it is too. I'm willing to bet a whole lot of money it is.
If someone uses specific language though, like "Throws an error code" - They obviously have some technical knowledge, usually in computer programming. Now, most computer programmers (though not all) also have some pretty good knowledge when it comes to computers. I think it would be safe to say that if someone called in talking like that, they probably have done a fair bit of trouble shooting before hand, in which case, you can "check" but it'll only take seconds instead of minutes. "Did you reboot the router? kay, Lights are on? kay, got an IP? kay, dns resolving? kay, tried a winsock reset? kay, I'm taking you up to someone who can help you".
With an automatic Transmission and Cruise Control - and today's computers - that should not be an issue.
This is a 2010 Toyota Prius - as in, made VERY recently. How is it their auto transmission and cruise control can't keep a steady speed despite hills? I'd want some money back.
I loved that documentary!
This is true - but even the way its set up currently, those more competent staff members end up gaining this elitist attitude.
My room mate works in a Call center for Tech support for a national (possibly international?) ISP/TV/Phone provider*. He has only been there say 4 months and he's already among the best reps and people go to him for help. With some certification, he could land a teir 2 position. There was a case about a month ago where a customer called in, and said "Your server is down". My buddy went through the regular motions of asking him what was wrong specifically etc etc. The email client wasn't working but he could connect to the internet, it throws an error code when he tries to access his mail. The same error code was thrown when the email server was down last time. My room mate immediately went to a Teir 2 tech and was like "Check this server". And the T2 argued with him for about 20 minutes about how he needs to do the motions and check the router and everything. At the end of it all, the T2 asked "How did you know this was out? We haven't even had any other requests about it!"
And thats the kind of mentality that causes industries these problems. They wait for a certain amount of reports before actually investigating things. This company usually waits for 3 or 4 requests of internet connectivity problems before investigating for an outage in the area.
*I'm trying to be as ambiguous as possible, Never know who reads this stuff.
XP has (according to recent studies) 1 more X in its title than "Windows 7". Using the math from an Into to Calculus course, I can deduce that The 1X in XP divided by the 0X's in 7 makes XP allllmost both infinite and negative infinite times more badass. (See Appendix A: The Badittude of X). However, anyone with a high school diploma knows its actually impossible to divide by 0, so you could say that XP is so Badass, its undefined.
I think a rock would make a better paperweight, and probably costs less too. You should look into that Free Open Source Solution.
Exactly. Some guys I know go "What do you mean I shouldn't be using Tables to layout my page?" because thats basically how it was done a long while ago. (Long in computer years, not human years).
Learning HTML and CSS are the easy parts of Web Design, and could easily be done in less than a day (I know I learned it pretty quickly). It's when you want to embed some other controls, or add some functionality, that web pages actually get complicated (Why isn't my PHP communicating with mysql properly?!?!?). Or even *shudder* when the client requests for something done in Flash.
THATS what it was!
I knew some intricate part of the movement and combat was missing but I couldn't put my finger on it. And I kept trying to figure out how to Duck - thinking they changed the control scheme.
To know that it is actually missing is a huge disappointment for me now. It makes me want to play the original more.
I never really found the inventory management too difficult in Mass Effect 1 - You could carry a stupidly high amount of items on your character - your partners will own everything if you upgrade their armour ONCE - and you only have to worry about your own guns and armour afterwards, which is easy to compare once its in your inventory. Than anything else you pick up (Hey, no one uses pistols in my group!) you can just omni gel it.
The one thing I liked about the Pistol in Mass Effect 1 was that it had the real balance of all the weapons. Solid aim, slow to overheat, decent fire rate. You could take out many enemies if you were skilled enough to hit each shot, without worrying about overheating.
Now I have to reload, I feel like it breaks that smooth operation I had so perfectly mastered.
Then again, who wants to play a game they've mastered, right?
I highly prefered the combat system in ME1 as well. Every shooter has had the ammo management system, and a few sparingly had the heat management system. I much prefer heat over ammo managing, it means you time your shots or bursts, and doesn't leave you stranded should you miss the ammo crate after a boss.
And actually, I think that was also an integral part of the story for me in ME1. The idea that we had engineered Mass Effect technology to the point where we don't need ammo, we were capable of taking a particle of Air and propelling it at such a high speed it could rip through people. Or at least, thats what I had the impression of how the guns operated. And that the various addons you had (Heat, cold, poison, etc) were just affecting the air you were shooting.
And now they've adopted an ammo management system, which they could easily work into the story, though it DOES feel like a step backwards. I've only played say 30 minutes into the game, and I haven't picked it up again. Mostly its a time issue, I've been busy, but something about it doesn't feel the same as the original, so I don't feel the same pull to it like the original did. In the original, the storyline had me rushing home just so I could find out what happens next. This new one intrigues me despite some of its rather cliche elements, but I'm sure given enough time it will come around.
Kind of. Sort of like if you watch Star Wars for the first time - you will pick up on exactly whats happening, but once you watch the entire series, and then re-watch the original Star Wars, you know so much more about the characters and what leads up to each event.
I would -HIGHLY- recommend playing the first one first.
*Runs fingers along electric keyboard to lead into a small Jazzy bit*
Thanks for joining us everybody, we are going to have a great show tonight with your host, Sethstorm.
By a few of the entries, looks like they do. Though more accurately, people are creating OS projects based on LoC standards.
Sourceforge.net
Then that is an issue with the patent system - not with Microsoft. Microsoft did not put patent laws in place, but Microsoft being a corporation will use it to their benefit, just like any other corporation will use their patents to make money.
So Gates is putting 10B into the research of vaccines, or at least thats what the article has led me to believe. Thats research that WOULDN'T have been done so the struggling nations would not be any better off if it was never done, and never patented. However now the Vaccines WILL be created, and probably patented under Microsoft.
So - get rid of Medical patents, and that problem of expensive US grade stuff that could be produced locally is gone. Attack the virus, not the sympton. (an old adage that Windows products should apply)
And are you critisizing them for that? What point are you trying to make? Oh, the under-privileged schools are going to be locked into Microsoft's Business Model? Well if they couldn't afford it before than they won't be able to afford it later - so they're in the same spot as they did when they began. On the other hand - they have free proprietary commonly used software for education for as long as its not obsolete. Considering Microsoft Office is THE office productivity package a majority of the world uses, it makes sense that they would want to educate people in its usage.
Now, I know you'll say that they are just doing it to keep their products in the marketshare; and thats true. But that is just good business practice, it isn't underhanded or dirty in anyway. If the free alternatives want to make some ground, maybe they should be promoting their packages in under-privileged schools.
Now, I have been saying for a long time that if Gates just took all his money and spent it wisely he alone could get rid of ONE disease that plagues the Earth, like Malaria. I'm glad to see these initiatives taking place.
I wrote Billion twice? Clearly the amount amount is staggering staggering.
So If I'm on Chromium right now...
Awesome Averaging 1 bug per picture (some with multiple, some without), at 500 dollars each...
I'll take my 25 Billion billion please. Keep the change.
I'll live forever if I eat babies?
The Y Axis is how much BS you're willing to buy from AT&T.
It's so efficient, not even my recipient can make out what I mean.
The Missile from France went down my pants, so I need you to dance and prance
"Are you breaking up with me?"
You're right. Lets also make it backwards compatable! I don't want my Windows 3.1 to lose its connection!
I don't know if you are an arrogant Mac user or a Pompous Linux Guru, but you have to realize that the vulnerabilties in Windows do not make the FUNDAMENTAL vulnerabilities in other systems go away.
If Microsoft folded up shop tomorrow and the only Machine you could get at a big store was a Mac, one of two things would happen. Either
A) More and more viruses would pop up for Macintoshes. And yes, there are some, so don't try and deny that. Or
B) Macs, being locked into a very specific hardware set would have to adopt a more open policy (opening more holes) or It would cause some serious stagnation in the producers of other computer parts - completely ruining all competition and slowing all progress.
And if everyone were using Linux, it would be just the same as before. Everyone would be Sudo'ing this and that and hackers will exploit any setup the user uses to make their PC Easier.
You need someone like Microsoft to be the scapegoat for the idiot masses so that more secure systems can even exist.