My favorites were always the accidental damages to laptops I had to repair years ago when I did bench repair. You know it's always going to be a good story when the counter person gives you the paperwork and says that the customer would like to speak with the tech when their checking in for repair.
Problem on paperwork states: "Unit ran over by vehicle. Needs estimate for repair."
Customer set his laptop bag beside his vehicle at the airport parking lot and a vehicle flew into the parking spot next to where he was parked, thumping over the laptop in the process. Multiple parts were held together by only shattered plastic. When I asked the customer why he thought this even could be repaired, he finally consented to a letter for his insurance company stating the unit was unrepairable.
Problem on paperwork: Suspect vomited in laptop. Need estimate for repair.
Ok, now this was one you had to just talk to the customer about. A policeman claimed that a suspect had managed to vomit into his laptop when he was taken into custody. Considering that the suspect would have had to projectile vomit through the security barrier from the back seat to hit the laptop mounted in the front seat compartment, the officer in charge of getting the unit repaired was a bit unconvinced. Needless to say and not taking a chance, I let someone else take over that repair and if I'm not mistaken it was determined not cost effective to repair.
Oh yeah, can't forget the ancient days of the first Canon bubblejet printers brought in for warranty repair. Cockroaches, a baby tooth from someone who didn't have or know any kids and dog hair.
Your absolutely right! I've repaired hundreds of laptops and frankly after a full day of working on them, you feel like someone beat the hell out of you with a baseball bat from all that concentrating on not screwing something up. However the real problem with an "A+" tech doing the repair and it being a monkey-replace-part issue, is that you have to get the part right the first time! Your warranty reimbursement from the manufacturer is directly proportional to the repair's efficiency. The dotbomb days of "throw parts at it until it starts working" doesn't work today. With the 50 USD per warranty claim reimbursement the company is getting, how good do you think these bench monkeys are?
So if you think about it, anyone good at troubleshooting hardware problems is not going to work for the wages they want to pay. Therefore, the repair is nearly guaranteed at being screwed up. Either due to a hasty repair or a moron.
Until someone has actually done the work, they shouldn't comment on it being a "replace parts issue" like the grandparent post.
That would be true if all the gamers are on the same LAN or at least have routers configured to route IPX across the different networks. The parent was referring to playing games across the Internet, so that means IP encapsulation. Thus, the need for VPN.
At yesterday's Novell security seminar the big topic was edirectory services, which provide a one stop access to databases for prospects, customers, salespeople, etc... This service is active at CNN.com and of all things... Redhat! Their new apt like software update system is controlled by edirectory, but running on linux. edirectory is an extension of NDS and Novell is requiring all sales people to become RHCE, since they are supporting their product on Linux. Linux was mentioned many, many times during the seminar and the rep was using a laptop running caldera linux with vmware, and using Powerpoint under Windows to do the presentation. That was cool to see being done by a major vendor.
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My favorites were always the accidental damages to laptops I had to repair years ago when I did bench repair. You know it's always going to be a good story when the counter person gives you the paperwork and says that the customer would like to speak with the tech when their checking in for repair.
Problem on paperwork states: "Unit ran over by vehicle. Needs estimate for repair."
Customer set his laptop bag beside his vehicle at the airport parking lot and a vehicle flew into the parking spot next to where he was parked, thumping over the laptop in the process. Multiple parts were held together by only shattered plastic. When I asked the customer why he thought this even could be repaired, he finally consented to a letter for his insurance company stating the unit was unrepairable.
Problem on paperwork: Suspect vomited in laptop. Need estimate for repair.
Ok, now this was one you had to just talk to the customer about. A policeman claimed that a suspect had managed to vomit into his laptop when he was taken into custody. Considering that the suspect would have had to projectile vomit through the security barrier from the back seat to hit the laptop mounted in the front seat compartment, the officer in charge of getting the unit repaired was a bit unconvinced. Needless to say and not taking a chance, I let someone else take over that repair and if I'm not mistaken it was determined not cost effective to repair.
Oh yeah, can't forget the ancient days of the first Canon bubblejet printers brought in for warranty repair. Cockroaches, a baby tooth from someone who didn't have or know any kids and dog hair.
Your absolutely right! I've repaired hundreds of laptops and frankly after a full day of working on them, you feel like someone beat the hell out of you with a baseball bat from all that concentrating on not screwing something up. However the real problem with an "A+" tech doing the repair and it being a monkey-replace-part issue, is that you have to get the part right the first time! Your warranty reimbursement from the manufacturer is directly proportional to the repair's efficiency. The dotbomb days of "throw parts at it until it starts working" doesn't work today. With the 50 USD per warranty claim reimbursement the company is getting, how good do you think these bench monkeys are?
So if you think about it, anyone good at troubleshooting hardware problems is not going to work for the wages they want to pay. Therefore, the repair is nearly guaranteed at being screwed up. Either due to a hasty repair or a moron.
Until someone has actually done the work, they shouldn't comment on it being a "replace parts issue" like the grandparent post.
That would be true if all the gamers are on the same LAN or at least have routers configured to route IPX across the different networks. The parent was referring to playing games across the Internet, so that means IP encapsulation. Thus, the need for VPN.
At yesterday's Novell security seminar the big topic was edirectory services, which provide a one stop access to databases for prospects, customers, salespeople, etc... This service is active at CNN.com and of all things... Redhat! Their new apt like software update system is controlled by edirectory, but running on linux. edirectory is an extension of NDS and Novell is requiring all sales people to become RHCE, since they are supporting their product on Linux. Linux was mentioned many, many times during the seminar and the rep was using a laptop running caldera linux with vmware, and using Powerpoint under Windows to do the presentation. That was cool to see being done by a major vendor.