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  1. Re:Vincent was probably following procedure, but on AOL Tries New Tactic to Keep Customers · · Score: 1

    I have been an AOL tech CSR in an outsourced call centre. If we became aware that the customer was recording, the call would be terminated. There was a separate department for (preventing) cancellations which we had to transfer to if necessary. They got paid a lot for 'saving' accounts. This sometimes included just not cancelling the account even if they said it had been.

    One day an AOL manager featured on a consumer protection TV show about all this. The next day, the policy was changed to cancelling anyone who called to cancel. This was great, I could clear a call in a minute, my stats were much better.

    Yes, it all went to India anyway. Their CSRs all had western names, which was odd because all the asian CSRs in the UK office kept their own names. The CSRs in Bangalore were trained with UK TV shows so they could talk to the punters better.

  2. Re:allofmp3 question on Mandriva Linux to Offer Online Music Service · · Score: 1

    The ogg file I'm listening to now is tagged (not very fully)

  3. Re:Recordability on If DVD Is Dead, What's Next? · · Score: 1

    In the UK, it's a small box which receives digital channels from an antenna and feeds them to your TV. Some of these channels are free (as in beer) while some require a subscription. Not sure now how many channels you get for free. Seems to depend on signal strength. Standalone boxes start from around GBP25 (say US$40) or you can now get them inside your DVD recorder.

  4. Re:Watch Out... on Drilling to the Center of the Earth · · Score: 1
  5. Re:Possibly.... on BIOS-Approved PCI Cards For Laptops · · Score: 1

    Having done 6 years of phone support, in the UK, I would say that someone speaking precise and accurate English is likely to be Danish or Dutch, maybe Swedish. But rarely English or North American.

  6. Re:Never attempt to turn off the ignition. on A Car With A Mind Of Its Own · · Score: 1

    I had an exciting moment on a bike when I overtook someone and the throttle stuck wide open. Not so easy to kick into neutral with a sequential gearbox, so had to reach down to the key and switch off. Fun in city traffic...

  7. Re:Recycling on Self-Destructing DVD's Coming Soon · · Score: 1

    > Yea, but I thought it was decided that proper
    > landfilling and burning was cheaper and better
    > for the environment than recycling

    Yes, but polycarbonate (used in all CDs) does not burn in air. So all those AOL CDs and use-once DVDs will stay in the trash forever.

  8. Re:Pity the Dial-Up Users on More MS EULA Fun · · Score: 1

    Does it say anywhere that the updater will not dial out automatically? Do you want to pay for online and phone time while you get 200MB of new dross? Every week? Will it hang up afterwards?

    IIRC it takes about an hour to go from w2k off the CD to SP2 using the windows update, and avoiding some of the worst dross. On a cable connection.

    Anyone know how big SP3 is anyway?

  9. Re:How user friendly is a car? on Is There Such a Thing as "Too User Friendly"? · · Score: 1

    I rented a truck once, and had to phone the office to find how to stop the engine (button on the floor under the drivers seat).

  10. Re:Uh...ninth wonder of the world. on Project Eden · · Score: 1

    Well yes, one day. I'll go back in 25 years to check on progress.

  11. Re:Lame site. on Can FAQs Be Copyrighted? · · Score: 1

    Using Opera 6 on Win98SE, identified as Opera with cookies fully enabled, I had the same problem. Maybe not intentional, but annoying. It all worked ok in Mozilla on Linux.

  12. Re:I think its payback time. Script kiddies AWAY : on Under Attack by PanIP's Patent Lawyers? · · Score: 1

    They just updated their contacts page, the email address (rmercado37@yahoo.com) has gone. Maybe the mailbox is full now?

  13. Re:First amendment right on Elcomsoft Case Will Proceed · · Score: 1

    He's right. You're wrong. Bated and baited are different words.

  14. Re:His defense is lousy on Font Company Wielding DMCA Against Bit-Flipping · · Score: 1

    Try Revelation at www.snadboy.com which displays passwords in plain text.

    Now this program surely has problems with DMCA?

  15. Re:Compuserve goes way back on Browser Wars II: CompuServe Strikes Back · · Score: 1

    There's still lots of people using WinCim (and MacCim). partly because it's small, fast, stable, and works on old kit. It also works on bad phone lines, down to 300 baud, if set properly. Must be because it's not using DUN.

  16. Re:Cosmos choo-choo? on Perimeter Railway for ISS; HETE-1 Comes Down · · Score: 1

    Garbage chucked out stays in orbit, close to the space station. To make it fall down into the atmosphere and burn up it has to be accelerated appropriately. That's expensive. Better to compact it and leave it in storage.

  17. Re:putting out fires on Leaked FEMA/ASCE Draft Report On WTC Collapse · · Score: 1

    Sorry, yes you are right about the units.

    The heating of the water should be calculated in 2 parts. First, using the specific heat figure, calculate energy to heat the water to boiling. Then, using the latent heat of evaporation figure, boil it at constant temperature. This part is much higher than just heating to 100C. Any energy for heating of the steam afterwards is quite small.
    Others have commented on whether producing steam is good thing. The effect seems to be the difference between flame at say 2000C and lots of steam at say 100C + a bit. In practical terms I would not want to choose if in the wrong place at the wrong time. The amount of energy transferred will be about the same either way.

  18. Re:putting out fires on Leaked FEMA/ASCE Draft Report On WTC Collapse · · Score: 1

    Also, 2.6m litres of water is a 14 meter cube. It's 1000 litres to a cu metre, not 1.

  19. Re:putting out fires on Leaked FEMA/ASCE Draft Report On WTC Collapse · · Score: 1

    Did you learn any basic physics at school?

    The specific heat of water is indeed 4200 J/KgK, so your 2.6 million litres would be heated up by 1K.

    The relevant figure is the latent heat of evaporation of water, about 2,500,000 J/KgK. Just slightly higher.

    So the energy is used to heat the water to 100C from say 30C, then boil it, then heat the steam some more. Ignoring the last part, I calculate boiling 322 litres of water. You would need more water than this because not all of it would get boiled.

    Checks on my arithmetic welcomed of course.

  20. Re:bullshit on LED Lights: Friend or Foe? · · Score: 1

    Anyone else here old enough to remember strobes for checking speeds of their record player turntable? This made use of the 100Hz (in the UK, 120Hz in US) flicker.

  21. Re:Annoyed on O'Reilly's Antenna Shootout · · Score: 1

    IIRC it's standing wave ratio, or put another way the proportion of power bounced back from the antenna to the transmitter. That's why the impedance mismatch is so bad. If the SWR is really bad you can blow the output stages of the transmitter because the RF power is absorbed at the transmitter instead of being radiated. (Oversimplified to excess by a chemist.)

  22. Re:Er, aren't there better ways to do this? on Run Your Firewall Halted for Extra Security · · Score: 1

    With no drives mounted, there are no logs. Unless you can dump it to a printer.

  23. Re:methods on Comcast Gunning for NAT Users · · Score: 1

    However OE6 is sending the machine name, but not the internal domain name or IP.

  24. Re:methods on Comcast Gunning for NAT Users · · Score: 1

    One simple way: for any email coming out of a NATed box (Outlook, Eudora, whatever), it will have the source ip and hostname stuffed in the Received headers. E.g., 192.168.1.4 and bandwidthsucker.attbi.com.

    You sure about that? Mail I just sent to my other mailboxes only has the external IP listed and shown neither the internal IP or the name of the Linux box sending. This was using Kmail to OE6.

    Telewest in the UK let you use up to 5 MAC numbers anyway. Maybe they meant only one at a time. The Surfboard cablemodem iteslf reports it can act as a gateway for 32 machines.

  25. Re:How much coal does it take to make this thing? on Thermal Solar Plant To Be Erected In Australia · · Score: 1

    Why use glass? Eden project seems to work well with inflated double-wall plastic windows? Much more resistant to hail than glass. Also lighter so haulage over x hundred miles is cheaper.