You are mostly correct. Tech support IS, for the most part, a crappy entry level job.
Why? Because people refuse to pay for it and expect it for free.
There are plenty of tiers to choose from from companies like Dell. You can get gold or platinum support, escalations on demand, all kinds of professional support.
You just have to pay for it. But but but, it should be for freeeeeee! Well, no one ever complains that they didn't get free tech support when they go out and install a bunch of after market parts on their car. No one dreams of slapping new firmware [software] on their big screen TV to change the color programming.
For some reason computers aren't considered appliances. And everything you can dream of doing, should be supported by the manufacture. Well that's pretty dillusional and short sighted on the customers part. No one expects these things with other appliances, why computers?
I'm not saying tech support isn't bad. It is. Especially the consumer entry level portion. But there are options. I know for sure Dell offers quite a few support options for consumers. And tons more for the enterprise segment. If you pay for it, you can talk to the same american professional support staff every day. Hell, you can even outsource your own IT department and have Dell take care of everything. In todays age, you hook a computer up with a fresh install of windows XP to the internet and whammo, you're hit with a myriad of malicious software. Why is the computer company at fault for that again?
It's a trade off. You get what you pay for in most cases. I still say Dell should beef up their entry level support to how it was 3-4 years ago. But you can't say it's all gone. They just charge you for it now.
What I've found, is that people always bring up Dell this, Dell that.
Dell actually has the SMALLEST percent of it's technical workforce overseas when compared to it's competitors. In addition to that, the majority of the business accounts are being brought back into the US.
Dell's outlook at one point was "Everyone is doing it, we'll do it too, only slightly better than everyone else." Well Dell did that, and everyone cried foul on Dell, and not all of the other vendors. They were used to crap from the other vendors. Who can blame them [customers] anyway? Dell sits there and advertises award winning customer support, when those awards were from like 3 years ago.
It takes a long time to get to the top, but if you fall a little bit, you might as well have fallen to the bottom. I'll never understand why everyone cries foul on Dell and not everyone else.
Either way, Dell's already announced major changes in bringing tech support back to the United States. Has any other major vendor?
Slashdot Mirror
You are mostly correct. Tech support IS, for the most part, a crappy entry level job.
Why? Because people refuse to pay for it and expect it for free.
There are plenty of tiers to choose from from companies like Dell. You can get gold or platinum support, escalations on demand, all kinds of professional support.
You just have to pay for it. But but but, it should be for freeeeeee! Well, no one ever complains that they didn't get free tech support when they go out and install a bunch of after market parts on their car. No one dreams of slapping new firmware [software] on their big screen TV to change the color programming.
For some reason computers aren't considered appliances. And everything you can dream of doing, should be supported by the manufacture. Well that's pretty dillusional and short sighted on the customers part. No one expects these things with other appliances, why computers?
I'm not saying tech support isn't bad. It is. Especially the consumer entry level portion. But there are options. I know for sure Dell offers quite a few support options for consumers. And tons more for the enterprise segment. If you pay for it, you can talk to the same american professional support staff every day. Hell, you can even outsource your own IT department and have Dell take care of everything. In todays age, you hook a computer up with a fresh install of windows XP to the internet and whammo, you're hit with a myriad of malicious software. Why is the computer company at fault for that again?
It's a trade off. You get what you pay for in most cases. I still say Dell should beef up their entry level support to how it was 3-4 years ago. But you can't say it's all gone. They just charge you for it now.
What I've found, is that people always bring up Dell this, Dell that. Dell actually has the SMALLEST percent of it's technical workforce overseas when compared to it's competitors. In addition to that, the majority of the business accounts are being brought back into the US. Dell's outlook at one point was "Everyone is doing it, we'll do it too, only slightly better than everyone else." Well Dell did that, and everyone cried foul on Dell, and not all of the other vendors. They were used to crap from the other vendors. Who can blame them [customers] anyway? Dell sits there and advertises award winning customer support, when those awards were from like 3 years ago. It takes a long time to get to the top, but if you fall a little bit, you might as well have fallen to the bottom. I'll never understand why everyone cries foul on Dell and not everyone else. Either way, Dell's already announced major changes in bringing tech support back to the United States. Has any other major vendor?
Isn't this what slashdot does to random web admins every day? Damn punk kids.
This is not the software you are looking for.
We can go about our business.
Move along.
There you have it. Linux doesn't exist. No need for a law suit then, right?