yep it is true, they have outsourced at least 3000 technical jobs, this has been going on for the last year and a half. If you are an SBC customer go the the dsl online help and just pretend you have a problem with your dsl... the person you are typing to is in India. There was a article in the Sacramento Bee this summer regarding how may jobs are being lost to India and the Phillipines. They article states although the call center would not give the names of their customers they are mainly Texax based telcom companies that can get college graduates for $200-300 per month. They had photos and showed how they even provide them with Texas info newspapers, TV etc so they were currently up with sports, weather etc. I also find this very disturbing on a variety of levels (privacy, secrecy of communication, billing info etc).
Since SBC is working without a contract at the moment people have been calling SBC's DLS tech centers, 877 722 3755 asking workers there to pass on this message that "SBC DSL customers are in the United States and the SBC DSL support work should be too." If you go to 4 yrs of college to be compter or DSL tech and there is no jobs who do they think will buy their product no matter how cheap it is?
Management directed employees to reply that "your call has been noted." But DSL employees, who work for contractors, also were warned not to say where they are located, who they work for or to give out any other information. "If any information is given, disciplinary action will take place, this is considered zero tolerance," was the directive from management.
Many DSL workers supported CWA's (the SBC union)position because they were going to lose their jobs in a few weeks anyway. Workers at one center told of how they had to train their supervisor, then learned their jobs were going overseas to India.
Obviously, SBC doesn't want customers to know that it's shifting jobs overseas, so it's trying to limit any conversation about the subject. The public certainly wants to know, not to mention the DSL workers who are losing their jobs to overseas centers.
The CEO of SBC made 53 million last year! I am calling them to tell them if I can't talk to an american I don't want their service. Talk about corporate greed in action!
hey michael you want to trade your bobble head boss doll for my bottle of martinelli sparkling cider? with the 99 cent store 2 for $1.00 sticker still on it??? yes, my CEO got a 10 million dollar ONE year signing bonus oh yeah ain't it great????
Slashdot Mirror
this one is even better! http://www.axcessnews.com/business_040404.shtml
Here is a Texas Newspaper link one of many I found http://www.woai.com/news/local/story.aspx?content_ id=43C1AE71-64CB-4E0B-80C2-F57F5C857B22
yep it is true, they have outsourced at least 3000 technical jobs, this has been going on for the last year and a half. If you are an SBC customer go the the dsl online help and just pretend you have a problem with your dsl... the person you are typing to is in India. There was a article in the Sacramento Bee this summer regarding how may jobs are being lost to India and the Phillipines. They article states although the call center would not give the names of their customers they are mainly Texax based telcom companies that can get college graduates for $200-300 per month. They had photos and showed how they even provide them with Texas info newspapers, TV etc so they were currently up with sports, weather etc. I also find this very disturbing on a variety of levels (privacy, secrecy of communication, billing info etc).
Since SBC is working without a contract at the moment people have been calling SBC's DLS tech centers, 877 722 3755 asking workers there to pass on this message that "SBC DSL customers are in the United States and the SBC DSL support work should be too." If you go to 4 yrs of college to be compter or DSL tech and there is no jobs who do they think will buy their product no matter how cheap it is? Management directed employees to reply that "your call has been noted." But DSL employees, who work for contractors, also were warned not to say where they are located, who they work for or to give out any other information. "If any information is given, disciplinary action will take place, this is considered zero tolerance," was the directive from management. Many DSL workers supported CWA's (the SBC union)position because they were going to lose their jobs in a few weeks anyway. Workers at one center told of how they had to train their supervisor, then learned their jobs were going overseas to India. Obviously, SBC doesn't want customers to know that it's shifting jobs overseas, so it's trying to limit any conversation about the subject. The public certainly wants to know, not to mention the DSL workers who are losing their jobs to overseas centers. The CEO of SBC made 53 million last year! I am calling them to tell them if I can't talk to an american I don't want their service. Talk about corporate greed in action!
hey michael you want to trade your bobble head boss doll for my bottle of martinelli sparkling cider? with the 99 cent store 2 for $1.00 sticker still on it??? yes, my CEO got a 10 million dollar ONE year signing bonus oh yeah ain't it great????