You say that the CSR has no control over the script, and I agree, because customer service is my job and I do it quite well, if I do say so. I don't have any control over what I am supposed to say, but I always remember the reason that I'm there - customer service. I am there because a customer either has been, or feels, wronged, and it is my job to right it. If that means returning a product or issuing a replacement, so be it. If that involves letting the customer vent to me for 15 minutes before they get angry and leave, so be it. When my employer informs me that I can't perform the responsibilities of reasonable customer service, I am no longer working in customer service, whether I stay at that job or not.
When I called to cancel my cable and Internet service because I was moving out of their service area, and I was sent to the "Customer Satisfaction Specialist" who demanded a better reason for my cancellation (literally, threatened to not cancel until I had a better reason than the fact that paying them would not allow me to receive or use me a single service), I lost all respect for that particular branch of "customer service." I ended up having to call back, the next person said "maybe you could move somewhere that's still in our service area instead?" but eventually agreed to cancel. I had to pull up my bank's zero-liability policy for fraudulent charges to get him to do it (after he threatened to continue billing my card), but he cancelled and I haven't seen a charge yet.
I can appreciate that the CSR in the AOL case, as well as my calls, was just doing a job. But there is a point at which you have to put the smug satisfaction of retaining a "tough one" behind you and just do what the damn customer wants.
Yes, it's a job, but grow up and realize that you can't strong-arm everyone into staying, nor should you try. I know why those people are there - they're to keep people from cancelling because the service is too expensive or the service doesn't work, or whatever other controllable reason. But I was moving, and they don't even service my new place! And yet I was supposed to (according to the first guy) continue paying them for some unknown reason, or (according to the second guy) dump the apartment complex that my wife-to-be and I love and want to live in, lose my deposit, and start looking for a new place that's inside that company's tiny, tiny service area? That's not reasonable customer retention. That's an attempt to frustrate me into not cancelling, and it didn't work. Those people do not work in customer service, and if they're the "victim" for doing their job, then they should be reminded that employment in the U.S. is at-will, and they can terminate it at whatever point they see fit.
Check in the Keyboard & Mouse system preference. Often times, I try to make a custom key command in some app, and it's already taken by something in the Full Keyboard Access list.
If that's not it, however, I'm out of ideas. Having never tried that key combination before the update (or at least I don't remember trying it), I dunno if it's new.
That's not a bug, and it's not something that's likely to be fixed. The menu extra in question is now known as the.Mac Sync menu extra, not iSync. iSync is now essentially an application, as opposed to a service.
The aforementioned menu extra will, indeed, sync your cell phone via iSync (which now slaves to.Mac Sync) as long as the iSync application is open. Apple's help files even recommend having iSync open at login, but check the spiffy "Hide" option in the Login Items pane of the Accounts system preference.
It threw off my workflow a bit, as well, so you're not alone. However, it's one of those situations where things have changed, and there's not a lot we can do about it.
I'm amazed that people so frequently make this (most decidedly correct) observation only about the iPod, whereas it applies to so many other products, as well.
Cell phones, for example. I'd be willing to bet that you could swing a stick anywhere in public and the odds of not hitting a cell phone user are slim to none.
Personally, I stick with my cell phone in my pocket, and my iPod on my belt.
My dad is an elementary school principal. The No Child Left Behind act finally trickled its way to his school this year. His new budget for all office supplies, office equipment maintenance, and miscellaneous items (light bulbs, light switches, etc.) is around $4,000. Last year, before the No Child Left Behind act took effect, his school spent around $20,000 on paper supplies (it's an elementary school, they use lots and lots of randomly-colored paper).
He was informed this year that if his teachers do not produce better students and achieve the goal proficiency rates, he will be fired. No retirement, no transfer, just a letter stating that he is not to return to school grounds. A state employee (exempt from the same "produce results or be canned immediately" rule) will be placed in his position until such time as a suitable replacement can be found (read: indefinitely).
The teachers, some of whom have yet to produce a single child who passes all sections of the tests, will be given an 11% raise.
Unfortunately, the policy you quoted means nothing to the person wanting to get the newer model. Apple will perform a price adjustment in the form of a credit to your card or a mail check, but will not "trade-up" your model.
For example, if you purchased the 12" PowerBook with a SuperDrive less than 10 days ago, you could either receive a credit of $300 (as the new retail price for the old model is $1499, as opposed to the $1799 you paid for it), or you could return the computer, pay the 10% open-box restocking fee (which is calculated from the new, lower price) of $149.90, and buy the new model for $1699, with a net difference of about $50.
So, essentially, you can get the new model for a pittance after fees and everyhing, or you can get some money back on the old model. But you can't get the new model for free, even if you bought the old one just before closing yesterday.
As was spoken to me by a Mac Genius that I work with:
"Tiger and iLife '05 both feature scalable technology, which is nothing new. It makes sense. Spend $500 on a machine and it will run Tiger and iLife like a $500 machine. Spend $4,000 on a machine and it will run Tiger and iLife like a $4,000 machine. No functionality is lost, but that's not to say iMovie HD on a Mac mini will be a walk in the park. Or, at least, a brisk walk."
Real approached Apple about licensing the DRM, and Apple refused. Real cracked the DRM without proper permission or license from its owner. Then he has the balls to say he'd be happy to license his DRM to Apple?
You can bet your ass that if Apple used Real's DRM without licensing it, there'd be a lawsuit. But it's fine if Real does it to Apple, because it's better for his bottom line.
To quote Red vs. Blue, "I don't want it to be illegal, therefore it isn't. That's the way it works."
I have yet to receive anything but spam faxes on my eFax number. Even the test faxes that I sent from my father's fax machine didn't come through (if you're reading this, eFax, it's been three years and I'm still waiting).
My conjecture? eFax doesn't know a damn thing.
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You say that the CSR has no control over the script, and I agree, because customer service is my job and I do it quite well, if I do say so. I don't have any control over what I am supposed to say, but I always remember the reason that I'm there - customer service. I am there because a customer either has been, or feels, wronged, and it is my job to right it. If that means returning a product or issuing a replacement, so be it. If that involves letting the customer vent to me for 15 minutes before they get angry and leave, so be it. When my employer informs me that I can't perform the responsibilities of reasonable customer service, I am no longer working in customer service, whether I stay at that job or not.
When I called to cancel my cable and Internet service because I was moving out of their service area, and I was sent to the "Customer Satisfaction Specialist" who demanded a better reason for my cancellation (literally, threatened to not cancel until I had a better reason than the fact that paying them would not allow me to receive or use me a single service), I lost all respect for that particular branch of "customer service." I ended up having to call back, the next person said "maybe you could move somewhere that's still in our service area instead?" but eventually agreed to cancel. I had to pull up my bank's zero-liability policy for fraudulent charges to get him to do it (after he threatened to continue billing my card), but he cancelled and I haven't seen a charge yet.
I can appreciate that the CSR in the AOL case, as well as my calls, was just doing a job. But there is a point at which you have to put the smug satisfaction of retaining a "tough one" behind you and just do what the damn customer wants.
Yes, it's a job, but grow up and realize that you can't strong-arm everyone into staying, nor should you try. I know why those people are there - they're to keep people from cancelling because the service is too expensive or the service doesn't work, or whatever other controllable reason. But I was moving, and they don't even service my new place! And yet I was supposed to (according to the first guy) continue paying them for some unknown reason, or (according to the second guy) dump the apartment complex that my wife-to-be and I love and want to live in, lose my deposit, and start looking for a new place that's inside that company's tiny, tiny service area? That's not reasonable customer retention. That's an attempt to frustrate me into not cancelling, and it didn't work. Those people do not work in customer service, and if they're the "victim" for doing their job, then they should be reminded that employment in the U.S. is at-will, and they can terminate it at whatever point they see fit.
Or such is my understanding, feel free to correct me if I'm wrong.
Check in the Keyboard & Mouse system preference. Often times, I try to make a custom key command in some app, and it's already taken by something in the Full Keyboard Access list.
If that's not it, however, I'm out of ideas. Having never tried that key combination before the update (or at least I don't remember trying it), I dunno if it's new.
That's not a bug, and it's not something that's likely to be fixed. The menu extra in question is now known as the .Mac Sync menu extra, not iSync. iSync is now essentially an application, as opposed to a service.
.Mac Sync) as long as the iSync application is open. Apple's help files even recommend having iSync open at login, but check the spiffy "Hide" option in the Login Items pane of the Accounts system preference.
The aforementioned menu extra will, indeed, sync your cell phone via iSync (which now slaves to
It threw off my workflow a bit, as well, so you're not alone. However, it's one of those situations where things have changed, and there's not a lot we can do about it.
The iTunes Ringtone Store? Ack!
I'm amazed that people so frequently make this (most decidedly correct) observation only about the iPod, whereas it applies to so many other products, as well.
Cell phones, for example. I'd be willing to bet that you could swing a stick anywhere in public and the odds of not hitting a cell phone user are slim to none.
Personally, I stick with my cell phone in my pocket, and my iPod on my belt.
Bullshit.
My dad is an elementary school principal. The No Child Left Behind act finally trickled its way to his school this year. His new budget for all office supplies, office equipment maintenance, and miscellaneous items (light bulbs, light switches, etc.) is around $4,000. Last year, before the No Child Left Behind act took effect, his school spent around $20,000 on paper supplies (it's an elementary school, they use lots and lots of randomly-colored paper).
He was informed this year that if his teachers do not produce better students and achieve the goal proficiency rates, he will be fired. No retirement, no transfer, just a letter stating that he is not to return to school grounds. A state employee (exempt from the same "produce results or be canned immediately" rule) will be placed in his position until such time as a suitable replacement can be found (read: indefinitely).
The teachers, some of whom have yet to produce a single child who passes all sections of the tests, will be given an 11% raise.
And George W. Bush can still sleep at night.
Unfortunately, the policy you quoted means nothing to the person wanting to get the newer model. Apple will perform a price adjustment in the form of a credit to your card or a mail check, but will not "trade-up" your model.
For example, if you purchased the 12" PowerBook with a SuperDrive less than 10 days ago, you could either receive a credit of $300 (as the new retail price for the old model is $1499, as opposed to the $1799 you paid for it), or you could return the computer, pay the 10% open-box restocking fee (which is calculated from the new, lower price) of $149.90, and buy the new model for $1699, with a net difference of about $50.
So, essentially, you can get the new model for a pittance after fees and everyhing, or you can get some money back on the old model. But you can't get the new model for free, even if you bought the old one just before closing yesterday.
As was spoken to me by a Mac Genius that I work with: "Tiger and iLife '05 both feature scalable technology, which is nothing new. It makes sense. Spend $500 on a machine and it will run Tiger and iLife like a $500 machine. Spend $4,000 on a machine and it will run Tiger and iLife like a $4,000 machine. No functionality is lost, but that's not to say iMovie HD on a Mac mini will be a walk in the park. Or, at least, a brisk walk."
Real approached Apple about licensing the DRM, and Apple refused. Real cracked the DRM without proper permission or license from its owner. Then he has the balls to say he'd be happy to license his DRM to Apple? You can bet your ass that if Apple used Real's DRM without licensing it, there'd be a lawsuit. But it's fine if Real does it to Apple, because it's better for his bottom line. To quote Red vs. Blue, "I don't want it to be illegal, therefore it isn't. That's the way it works."
I've never had a problem with 2.4GHz phones and Wi-Fi. I guess that's like saying your stapler won't interfere with the operation of your TV.
I have yet to receive anything but spam faxes on my eFax number. Even the test faxes that I sent from my father's fax machine didn't come through (if you're reading this, eFax, it's been three years and I'm still waiting). My conjecture? eFax doesn't know a damn thing.