About 3-4 years ago I ran across an ATM running OS/2 that somehow had crashed to the desktop. Pretty funny. Unfortunately there was no way to do anything with it, the buttons on the ATM had no effect;)
I just did a quick google search and found those numbers on a forum. Hardly an authoritative source, but I've seen similar numbers elsewhere so I figured they were close enough.
Still, I'm perfectly willing to believe I'm way offbase...can you show sources proving me wrong?
Yeah, that would be an assumption, and IMHO a false one. The Gameboy Advance has really been the only game in town in recent years, but it's sold like hotcakes:
Total Worldwide Sales:
Sony Playstation 2: 81,390,000
Game Boy Advance: 65,740,000
Microsoft Xbox: 19,900,000
Nintendo Gamecube: 18,030,000
Sales figures vary a little depending on who you ask, but all sources have figures pretty close to these. So I suppose it depends on what your definition of "very few people" is, but I'd say that a handheld being the second best selling game system in the world would indicate that his statement is false;)
Considering that LJ wasn't founded until 1999, and at the time it was located in Seattle in Brad's UW dorm room, it seems unlikely they bought wreaths from you in Beaverton in the late 90's. LJ didn't even have an office until 2003, prior to that it was run out of wherever Brad was living at the time. Perhaps you're confusing them with the previous occupants of the office space they're renting?
Incidentaly, no, the staff is not being fired, they're relocating to San Fran.
That's because "Teir 1" were the same folks you talk to about your cable bill. They didn't know a cable modem from a toaster oven...all they're supposed to do is weed out the people who can't get email because they're typing their password with caps-lock on.
Your experience, while definitely frustrating, is the best case senario. I worked Teir 2 for @Home for 2 years, and believe me, you didn't want Teir 1 going off their script. Anytime they tried to get technical it was even money that the customer would get transfered to teir 2 with a reinstall of Windows gone horribly wrong. Unfortunately, plenty of my colleges on Teir 2 were just as clueless, and had no concept of the infrastructure beyond the cable modem. For them, if a modem was down, it automaticaly meant there was a problem at the customer's house. I saw my share of tickets showing a gateway was down, but rather than report it we just sent a tech out to swap the modem.
Tech support reps always talk about clueless customers being good for a laugh, but I was infinitely more frustrated with clueless techs. Around half our calls were people who were calling back because the first time they got an empty shirt who gave them a solution that had nothing to do with their problem. 80% of the work was being done by 20% of the techs, because the vast majority didn't ever try to find out the specifics of a problem. All they could do was memorize generalities like symptom x has solution y.
What was even more fun was watching those same people get promoted over better techs time and time again. The golden boys were the guys who would automaticly find a reason to end a call if they hadn't resolved the issue within 5 minutes. All managment knew was that their call times were low...nevermind that it was due to them never having solved a problem;)
It was a 40oz Film, a bunch of really wild films that the now defunct Mythcodex.com put together...man that was a long time ago.
Fortunately, we (Clan Plaid) still have all of the 40oz films on our hotline server, including "Garwin", and the script that went with it! Install a hotline client (Hotline Inc. is no longer around, but there are several 3rd party clients for Win32, OSX, and Linux) and login to hotline.clanplaid.net. They're under Games/Myth Series/Myth TFL/Films/40oz Films
That warrior was quite the little soldier:)
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About 3-4 years ago I ran across an ATM running OS/2 that somehow had crashed to the desktop. Pretty funny. Unfortunately there was no way to do anything with it, the buttons on the ATM had no effect ;)
I just did a quick google search and found those numbers on a forum. Hardly an authoritative source, but I've seen similar numbers elsewhere so I figured they were close enough. Still, I'm perfectly willing to believe I'm way offbase...can you show sources proving me wrong?
Yeah, that would be an assumption, and IMHO a false one. The Gameboy Advance has really been the only game in town in recent years, but it's sold like hotcakes: Total Worldwide Sales: Sony Playstation 2: 81,390,000 Game Boy Advance: 65,740,000 Microsoft Xbox: 19,900,000 Nintendo Gamecube: 18,030,000 Sales figures vary a little depending on who you ask, but all sources have figures pretty close to these. So I suppose it depends on what your definition of "very few people" is, but I'd say that a handheld being the second best selling game system in the world would indicate that his statement is false ;)
Considering that LJ wasn't founded until 1999, and at the time it was located in Seattle in Brad's UW dorm room, it seems unlikely they bought wreaths from you in Beaverton in the late 90's. LJ didn't even have an office until 2003, prior to that it was run out of wherever Brad was living at the time. Perhaps you're confusing them with the previous occupants of the office space they're renting? Incidentaly, no, the staff is not being fired, they're relocating to San Fran.
That's because "Teir 1" were the same folks you talk to about your cable bill. They didn't know a cable modem from a toaster oven...all they're supposed to do is weed out the people who can't get email because they're typing their password with caps-lock on.
;)
Your experience, while definitely frustrating, is the best case senario. I worked Teir 2 for @Home for 2 years, and believe me, you didn't want Teir 1 going off their script. Anytime they tried to get technical it was even money that the customer would get transfered to teir 2 with a reinstall of Windows gone horribly wrong. Unfortunately, plenty of my colleges on Teir 2 were just as clueless, and had no concept of the infrastructure beyond the cable modem. For them, if a modem was down, it automaticaly meant there was a problem at the customer's house. I saw my share of tickets showing a gateway was down, but rather than report it we just sent a tech out to swap the modem.
Tech support reps always talk about clueless customers being good for a laugh, but I was infinitely more frustrated with clueless techs. Around half our calls were people who were calling back because the first time they got an empty shirt who gave them a solution that had nothing to do with their problem. 80% of the work was being done by 20% of the techs, because the vast majority didn't ever try to find out the specifics of a problem. All they could do was memorize generalities like symptom x has solution y.
What was even more fun was watching those same people get promoted over better techs time and time again. The golden boys were the guys who would automaticly find a reason to end a call if they hadn't resolved the issue within 5 minutes. All managment knew was that their call times were low...nevermind that it was due to them never having solved a problem
It was a 40oz Film, a bunch of really wild films that the now defunct Mythcodex.com put together...man that was a long time ago. Fortunately, we (Clan Plaid) still have all of the 40oz films on our hotline server, including "Garwin", and the script that went with it! Install a hotline client (Hotline Inc. is no longer around, but there are several 3rd party clients for Win32, OSX, and Linux) and login to hotline.clanplaid.net. They're under Games/Myth Series/Myth TFL/Films/40oz Films That warrior was quite the little soldier :)