http://radio.weblogs.com/0105910/categories/sideba rs/2003/11/09.html
"Why that? Their management took this tules. Why an ISP provider can decide that his technical people don't have the right to access Internet is way behind my comprehension."
Because they have to pay them salaries. Internet tends to grasp the entire attentionspan of people(techies) who loves it. Then they won't answer the phone or they'll think of other things when they do. It's a pure efficiencybased decision from management. It's pretty horrid that they can't access the web when it's jobrelated tho'. And so I don't get bashed by anyone thinking I'm a manager. I'm a floorworker. A techie;)
I must agree. Irc is deadly when it comes to effiency. I work for an isp as technical support. If I connect to irc I wind up tabbing everytime I see action in the irc-window. So, I did a test. I averaged 40-45 calls when I had irc open.
Then I closed it one day, suddenly I was averaging 55-60 calls. Sure, it has alot to do with how stupid the customers you speak to are and there's a lot of other variables related to this, but I really concentrated on my job.
Irc is a waste of time, even though it's can be very fun sometimes.
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http://radio.weblogs.com/0105910/categories/sideba rs/2003/11/09.html
"Why that? Their management took this tules. Why an ISP provider can decide that his technical people don't have the right to access Internet is way behind my comprehension."
Because they have to pay them salaries. Internet tends to grasp the entire attentionspan of people(techies) who loves it. Then they won't answer the phone or they'll think of other things when they do. It's a pure efficiencybased decision from management. It's pretty horrid that they can't access the web when it's jobrelated tho'. And so I don't get bashed by anyone thinking I'm a manager. I'm a floorworker. A techie ;)
I must agree. Irc is deadly when it comes to effiency. I work for an isp as technical support. If I connect to irc I wind up tabbing everytime I see action in the irc-window. So, I did a test. I averaged 40-45 calls when I had irc open. Then I closed it one day, suddenly I was averaging 55-60 calls. Sure, it has alot to do with how stupid the customers you speak to are and there's a lot of other variables related to this, but I really concentrated on my job. Irc is a waste of time, even though it's can be very fun sometimes.
sadly enough i agree, and i'm swedish :\