Not that I really like Microsoft all that much but I have to say I agree. I have one PII running Windows 2000 and the only time it reboots is when I tell it to (oops... can't forget the reboot for the weekly Microsoft security patch). It's not a super machine by any means but it's set up mostly for my wife who installs god-knows-what and for myself when I break my Linux box (being still quite a newb, that's pretty often).
one day working the hell known as OEM tech support, I had a customer call me claiming that AOL told him he needed to have his "modem flux capacitor" reset in order for him to get connected to the internet.
"No longer in use? Windowsupdate.com is very much in use, unfortunately it has been put temporarily offline, so people who need to patch their system against the worm, can't get to it the patch."
I suppose the Windows Update link the Start menu or in the Tools menu of Internet Explorer is to complex for the average Joe.
Just an example, the Windows update for L2TP/IPSec that interfered with customer's ability to connect to the internet. Thankfully, Microsoft removed the update and posted an updated version of the update but it goes to show that if system administrators installed every update just because Microsoft said so, there would be plenty more problems created than solved.
I believe I was getting approximately 200 hits every hour just on Port 135 last night. Haven't been able to check to see if it's gone down at all today but I'm sure my little server's log file will be pretty full by the time I get home tonight.
I work in a call center that supports one of the major 5 OEM home pc manufacturers and our call volume went through the roof. I am just rather glad that I no longer am part of Tier 1 or Tier 2 support so my day was relatively unaffected by this though.
For our Tier 1 agents however, the main desktop queue consistently had 80+ calls waiting with an average of a 75 minute hold time before speaking to an agent. Once the issue was discovered, as well as the fixes, the queue started to go down steadily but slowly.
Unfortunately, in this day when computer viruses and worms are all too common, when asked if they [the customer's] had downloaded their windows updates recently, the vast majority of the answers were either "no" or "what are windows updates?" Hopefully the average joe will one day attempt to edumacate themselves of what is most likely the third most expensive purchase they will ever make (afte house and car of course). Until then, long live tech support...
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The obnoxious and loud characteristics exhibited in Canadian bars is one of the (un)fortunate side effects of Canadian beer.
Not that I really like Microsoft all that much but I have to say I agree. I have one PII running Windows 2000 and the only time it reboots is when I tell it to (oops... can't forget the reboot for the weekly Microsoft security patch). It's not a super machine by any means but it's set up mostly for my wife who installs god-knows-what and for myself when I break my Linux box (being still quite a newb, that's pretty often).
one day working the hell known as OEM tech support, I had a customer call me claiming that AOL told him he needed to have his "modem flux capacitor" reset in order for him to get connected to the internet.
I believe the first saying is for Ken/Ryu's Whirlwind Kick and the second saying is for their Fireball.
I can't believe I actually remembered that...
Did your mom help you think of that comment?
Just an example, the Windows update for L2TP/IPSec that interfered with customer's ability to connect to the internet. Thankfully, Microsoft removed the update and posted an updated version of the update but it goes to show that if system administrators installed every update just because Microsoft said so, there would be plenty more problems created than solved.
I believe I was getting approximately 200 hits every hour just on Port 135 last night. Haven't been able to check to see if it's gone down at all today but I'm sure my little server's log file will be pretty full by the time I get home tonight.
I work in a call center that supports one of the major 5 OEM home pc manufacturers and our call volume went through the roof. I am just rather glad that I no longer am part of Tier 1 or Tier 2 support so my day was relatively unaffected by this though.
For our Tier 1 agents however, the main desktop queue consistently had 80+ calls waiting with an average of a 75 minute hold time before speaking to an agent. Once the issue was discovered, as well as the fixes, the queue started to go down steadily but slowly.
Unfortunately, in this day when computer viruses and worms are all too common, when asked if they [the customer's] had downloaded their windows updates recently, the vast majority of the answers were either "no" or "what are windows updates?" Hopefully the average joe will one day attempt to edumacate themselves of what is most likely the third most expensive purchase they will ever make (afte house and car of course). Until then, long live tech support...