Um no, I mean "works" as in "you actually get enough customers that you can pay the telemarketers and other costs".
Companies wouldn't be bothering you for no reason. If they keep calling you is because they get money from those calls (from those who don't hang up, of course).
Yes, the customer is always right is a phrase that should sound more in the "higher" positions of a company. The mid-term and long-term planning and R&D people.
A story of how "the customer is always right": I sell YuGiOh! trading cards. They're $25 (in my currency. that's about USD5). People demanded that if they took a few I should give them a discount. The margins aren't really that big to make a significant discount so I checked what other shops were doing. Turns out they sell them for $30 each, or 4 for $100. I started doing the same, and customers were happy that I gave them a (false) discount. That's an example of where "the customer is always right" can get you.
But salesperson and support guys can't do much about the "the customer is always right" mantra.
Also, the fact that you'll have to make an apology means how fucked up the customers are. It's not "ok, no big deal" what they think when you apologize. It's a childish "HAHA you asshole. DAMN RIGHT i was right".
He's just being politically incorrect. He shouldn't have said "control the customer", because it sounds bad. But believe me, there are ways to do it.
You have no idea the jedi tricks these people can pull on you, and you don't even notice and fall right into their trap. How do you think "social engineering" works?
Let me teach you a little bit:
B is the caller, let's say a bank. C is the customer ("victim" if you want a politically incorrect term).
B: Hello? C: Good day sir, is this John Doe? B: Yes, who's this? --"yes" #1 C: This is X from Bank Y, do you have a minute? -- it's more than a minute, but if i say "a minute" i'm more likely to get your attention B: Um...okay? --didn't say yes, try again C: Excuse me? I can't hear you? B: Yes, I have a minute --- "yes" #2 C: Oh very good. Just a minute, I'll check the computer...ohh it's slow today, it's one of those days, how is your day? -- fake slow day to get him into small talk B: I'm doing fine C: Oh it's so good to hear you're having a good day, it's been crazy here! --show him how good he is, and how bad you are, so he'll feel sorry for you B: Oh i see, yes, it's been good --great, you got him on a positive mood! C: OK, here we are.. let me check, are you John F. Doe, yes? - ask with yes, not "right". you want him to say "yes", not "right B: Right -- try again C: Excuse me? I can't hear you B: Yes, I'm John F. Doe C: Oh ok, and your address is 123 Fake St.? B: Yes. --good C: And your date of birth is 12/23/55? B: Yes ---ooh man, we're on a roll! C: Oh OK, everything sounds right. So, let me tell you about the deal we got for you: because you've been a great customer to us, we're offering a new *whatever* blah blah blah
then you explain how much he's gaining from this "deal", why he wants it, etc.
Why did i make such an emphasis on getting a YES answer? Because ultimately you're going to ask him if he wants, say, a new credit card. You want him to say "yes", not "right", "uh-huh", "OK". You need a "yes". So you ask him a lot of questions that will get him saying "yes", so he's more willing to say "yes" later on.
THAT's how it works. THAT's what "controlling" a customer is. When you get a call from some sales person you say "I'm not interested" and hang up right away. The moment you let them speak, they get into your head. They have all sorts of tricks to get even the most "uninterested" person in buying things they don't want or need. This has been true for decades. They have teams of psychologysts to understand people, and millions of hours of conversations to learn from.
Most of the douches that made this story "big" aren't really the kind that would act like they expected this guy to act. I've had my own shop so I "work in retail", face to face, and I'm a short-fused person. I can tell you, people can really get you because they think the "The customer is always right" card is a license to be assholes.
I had a person throw come in to buy stuff, and when he paid he throw the money on the floor and say "come on now, pick it up. the customer's always right" (it had been escalating actually). I don't know what my face looked like at that time but judging from his expression, the guy almost shat his pants. I walked to the door and opened it. I took what he was buying and said "pick up your money and get the fuck out of here, and don't come back ever again". He tried to say it was a joke and stuff but I didn't care anymore.
People need to understand two things: 1) 'The customer is always right' means that a company should look for ways to please the customer. If the customer comes looking for something and you don't have it, you don't tell the customer "oh no X sucks, you need to buy Y". If customer wants X, you get him X. It doesn't mean the customer has a license to treat you like a slave. The salesman/customer service rep/tech support guy/whatever is just another person. And he will give you the same treatment you give him.
2) You can yell and be mad and do all you want at a "customer service" agent. These guys usually can't do anything about your problem, they're just there to "take the heat". When you get mad at one of those guys, all you do is make HIS life miserable, and you get stressed. No one wins.
I can assure you, most slashdotters wouldn't last a week. Hell, not even a day, when working for customer service. They would get violent, or just break down to tears. You need a really thick skin, and if you're whining about who's right and who's wrong in a site like slashdot, it just means you don't have what it takes.
It's not about getting pissed off at home. It's about players and coaches not interfering with the game to dispute every play. Football has two non-stop 45 minutes half-times. Once the ball starts rolling it keeps rolling, except for free shots and penalty shots (and if the player wastes too much time "preparing" the play he can get a yellow warning card or a red expulsion card).
Simply because not all football is televised, and you can't have a set of rules for "major leagues" and another for "amateurs".
Why not?
Simple. Because here in Argentina (and many other countries) the system allows any team to play in "major leagues". They just need to win the promotion tournaments. Also, "major league" teams can go down to lower categories. Even high profile teams like "River Plate", they went down to "B" category last year. "A" teams are usually very good, have sponsors, and move millions of dollars on every match. B division is much lower than that, but they usually have their own stadiums. Even lower categories are dirt poor, completely amateur, and they mostly train just a couple of times a week. Still, they have (remote) chances of playing in higher categories. And many even do.
Point is: soccer is a skill sport. American football is a completely different game. It's mostly boring, the ball is stopped most of the game, and almost all the game comes down to the coach's ability to read the other teams' statistics and choose plays accordingly. Soccer is 22 guys running after a ball for 90 minutes.
That's why in football (or "soccer") all that bullshit is forbidden. You can't even have the stadium's giant screen showing the game. And the referee has the last word. Fair or not, those are the rules. Why? Simply because not all football is televised, and you can't have a set of rules for "major leagues" and another for "amateurs".
Yeah, everyone knows Excel spreadsheets are the answer. I mean you can do anything with them. Price lists, contact databases, everything. It's just great.
you have to understand: this is slashdot and geeks NEED tablets to be cool. Now it's their time to shine: never in history "having a computer" was a cool thing. And let alone, have a computer on you 24/7. a nice tablet can get you LAID!
As smart as they are, geeks don't understand that it's not about the computer. It's about the person. Like 24 megapixel,36x zoom cameras: it's not about the camera. It's about the photographer.
I like third person adventure games, and I have a 32" TV and astigmatism. I don't know about you, but I can't tell 720p from 1080p from 3m away on a 32" screen.
I have an XBOX 360 and it fits my tastes perfectly. Yesterday I finished Alice: Madness Returns and I don't see why I'd need to spend 2X the cost of the XBOX on a video card alone to get "better graphics".
Slashdot Mirror
Since when does a movie have to be realistic in order to be good?
On your race to the First Post you completely missed the point. Hell, you even missed the headline!
https://imgur.com/gallery/qXY9f
Nowadays? Try "swordfish", from 2001. A great movie ruined by a stupid yellow filter. The whole movie looks just awful.
Um no, I mean "works" as in "you actually get enough customers that you can pay the telemarketers and other costs".
Companies wouldn't be bothering you for no reason. If they keep calling you is because they get money from those calls (from those who don't hang up, of course).
Yes. That's exactly what I do.
But i have a friend now working on that. He says it works. And I guess it does -- if it didn't work, they wouldn't spend money on it.
Keep telling yourself that, kid.
Yeah I realized that after i hit submit. I really need to double check.
Yes.
I tried being dull, boring, and honest. I found that people like being lied to. Weird, but if you ever work retail you will find out yourself.
Yes, the customer is always right is a phrase that should sound more in the "higher" positions of a company. The mid-term and long-term planning and R&D people.
A story of how "the customer is always right": I sell YuGiOh! trading cards. They're $25 (in my currency. that's about USD5). People demanded that if they took a few I should give them a discount. The margins aren't really that big to make a significant discount so I checked what other shops were doing. Turns out they sell them for $30 each, or 4 for $100. I started doing the same, and customers were happy that I gave them a (false) discount. That's an example of where "the customer is always right" can get you.
But salesperson and support guys can't do much about the "the customer is always right" mantra.
Also, the fact that you'll have to make an apology means how fucked up the customers are. It's not "ok, no big deal" what they think when you apologize. It's a childish "HAHA you asshole. DAMN RIGHT i was right".
You don't know shit.
He's just being politically incorrect. He shouldn't have said "control the customer", because it sounds bad. But believe me, there are ways to do it.
You have no idea the jedi tricks these people can pull on you, and you don't even notice and fall right into their trap. How do you think "social engineering" works?
Let me teach you a little bit:
B is the caller, let's say a bank. C is the customer ("victim" if you want a politically incorrect term).
B: Hello?
C: Good day sir, is this John Doe?
B: Yes, who's this? --"yes" #1
C: This is X from Bank Y, do you have a minute? -- it's more than a minute, but if i say "a minute" i'm more likely to get your attention
B: Um...okay? --didn't say yes, try again
C: Excuse me? I can't hear you?
B: Yes, I have a minute --- "yes" #2
C: Oh very good. Just a minute, I'll check the computer...ohh it's slow today, it's one of those days, how is your day? -- fake slow day to get him into small talk
B: I'm doing fine
C: Oh it's so good to hear you're having a good day, it's been crazy here! --show him how good he is, and how bad you are, so he'll feel sorry for you
B: Oh i see, yes, it's been good --great, you got him on a positive mood!
C: OK, here we are.. let me check, are you John F. Doe, yes? - ask with yes, not "right". you want him to say "yes", not "right
B: Right -- try again
C: Excuse me? I can't hear you
B: Yes, I'm John F. Doe
C: Oh ok, and your address is 123 Fake St.?
B: Yes. --good
C: And your date of birth is 12/23/55?
B: Yes ---ooh man, we're on a roll!
C: Oh OK, everything sounds right. So, let me tell you about the deal we got for you: because you've been a great customer to us, we're offering a new *whatever* blah blah blah
then you explain how much he's gaining from this "deal", why he wants it, etc.
Why did i make such an emphasis on getting a YES answer? Because ultimately you're going to ask him if he wants, say, a new credit card. You want him to say "yes", not "right", "uh-huh", "OK". You need a "yes". So you ask him a lot of questions that will get him saying "yes", so he's more willing to say "yes" later on.
THAT's how it works. THAT's what "controlling" a customer is. When you get a call from some sales person you say "I'm not interested" and hang up right away. The moment you let them speak, they get into your head. They have all sorts of tricks to get even the most "uninterested" person in buying things they don't want or need. This has been true for decades. They have teams of psychologysts to understand people, and millions of hours of conversations to learn from.
Most of the douches that made this story "big" aren't really the kind that would act like they expected this guy to act. I've had my own shop so I "work in retail", face to face, and I'm a short-fused person. I can tell you, people can really get you because they think the "The customer is always right" card is a license to be assholes.
I had a person throw come in to buy stuff, and when he paid he throw the money on the floor and say "come on now, pick it up. the customer's always right" (it had been escalating actually). I don't know what my face looked like at that time but judging from his expression, the guy almost shat his pants. I walked to the door and opened it. I took what he was buying and said "pick up your money and get the fuck out of here, and don't come back ever again". He tried to say it was a joke and stuff but I didn't care anymore.
People need to understand two things:
1) 'The customer is always right' means that a company should look for ways to please the customer. If the customer comes looking for something and you don't have it, you don't tell the customer "oh no X sucks, you need to buy Y". If customer wants X, you get him X. It doesn't mean the customer has a license to treat you like a slave. The salesman/customer service rep/tech support guy/whatever is just another person. And he will give you the same treatment you give him.
2) You can yell and be mad and do all you want at a "customer service" agent. These guys usually can't do anything about your problem, they're just there to "take the heat". When you get mad at one of those guys, all you do is make HIS life miserable, and you get stressed. No one wins.
I can assure you, most slashdotters wouldn't last a week. Hell, not even a day, when working for customer service. They would get violent, or just break down to tears. You need a really thick skin, and if you're whining about who's right and who's wrong in a site like slashdot, it just means you don't have what it takes.
Also, why the fuck do L'Oreal and Revlon support an anti piracy law? Are they losing MILLIONS in downloaded cosmetics?
Argentina (yes) is getting to space too! We're supposed to launch some rocket (Tronador II they call it. 28m high or something) next year.
As an argentinian, I'll believe it when I see it.
https://www.xkcd.com/936/
http://technorati.com/sports/article/fifa-to-censor-match-action-shown/
It's not about getting pissed off at home. It's about players and coaches not interfering with the game to dispute every play. Football has two non-stop 45 minutes half-times. Once the ball starts rolling it keeps rolling, except for free shots and penalty shots (and if the player wastes too much time "preparing" the play he can get a yellow warning card or a red expulsion card).
Simple. Because here in Argentina (and many other countries) the system allows any team to play in "major leagues". They just need to win the promotion tournaments. Also, "major league" teams can go down to lower categories. Even high profile teams like "River Plate", they went down to "B" category last year. "A" teams are usually very good, have sponsors, and move millions of dollars on every match. B division is much lower than that, but they usually have their own stadiums. Even lower categories are dirt poor, completely amateur, and they mostly train just a couple of times a week. Still, they have (remote) chances of playing in higher categories. And many even do.
Point is: soccer is a skill sport. American football is a completely different game. It's mostly boring, the ball is stopped most of the game, and almost all the game comes down to the coach's ability to read the other teams' statistics and choose plays accordingly. Soccer is 22 guys running after a ball for 90 minutes.
I don't. I use GMail. I might as well use "1234" as a password.
That's why in football (or "soccer") all that bullshit is forbidden. You can't even have the stadium's giant screen showing the game. And the referee has the last word. Fair or not, those are the rules. Why? Simply because not all football is televised, and you can't have a set of rules for "major leagues" and another for "amateurs".
Suit up. https://www.youtube.com/watch?v=WWlHxkMZO1A
Yeah, everyone knows Excel spreadsheets are the answer. I mean you can do anything with them. Price lists, contact databases, everything. It's just great.
Carrier IQ?
you have to understand: this is slashdot and geeks NEED tablets to be cool. Now it's their time to shine: never in history "having a computer" was a cool thing. And let alone, have a computer on you 24/7. a nice tablet can get you LAID!
As smart as they are, geeks don't understand that it's not about the computer. It's about the person. Like 24 megapixel,36x zoom cameras: it's not about the camera. It's about the photographer.
I like third person adventure games, and I have a 32" TV and astigmatism. I don't know about you, but I can't tell 720p from 1080p from 3m away on a 32" screen.
I have an XBOX 360 and it fits my tastes perfectly. Yesterday I finished Alice: Madness Returns and I don't see why I'd need to spend 2X the cost of the XBOX on a video card alone to get "better graphics".