Apparently Comcast tech support thinks everyone calling tech support is a retarded moron. I once had a problem registering a modem, they give me the standard procedure which was I was doing ahead of time. And everytime I'd say I already finished the steps they told me. He'd instruct me to do something I'd put in 3 earlier. So i tell him i was finished. He started to say I cant possibly have finished. Apparently it takes "atleast a few minutes" to delete cookies and temporary internet files and click on a checkbox.
I find my experiences are usually they dont know what the hell is wrong or do know whats wrong but dont know what to do. I called in to ask why i couldnt register with my numbers and apparently the retarded contractor didnt phone in to confirm the codes. So I call tech support this preppy lady picks and she tells me whats wrong and say theyre gonna forward me to another department to fix the problem. Few seconds later some dumb sales rep picks up sounds like she didnt graduate high school i ask her to put in my fucking codes and shes all "I'll hafta forward you to tech support." The forward dies cuz she prolly was to stupid and hit the wrong number or something since it never went through. I call tech support again, this time a guy picks up I tell him the problem, puts me on hold for a few minutes, fixes the problem, I registered and was online in a few minutes. All I can say is tech support is hit or miss, if it seems like its going nowhere, it is and ask for a supervisor or something.
BTW, Earthlink customer service is the worst in history. Hold for atleast 10 minutes w/ terrible onhold music and indian techies that dont know anything.
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I find my experiences are usually they dont know what the hell is wrong or do know whats wrong but dont know what to do. I called in to ask why i couldnt register with my numbers and apparently the retarded contractor didnt phone in to confirm the codes. So I call tech support this preppy lady picks and she tells me whats wrong and say theyre gonna forward me to another department to fix the problem. Few seconds later some dumb sales rep picks up sounds like she didnt graduate high school i ask her to put in my fucking codes and shes all "I'll hafta forward you to tech support." The forward dies cuz she prolly was to stupid and hit the wrong number or something since it never went through. I call tech support again, this time a guy picks up I tell him the problem, puts me on hold for a few minutes, fixes the problem, I registered and was online in a few minutes. All I can say is tech support is hit or miss, if it seems like its going nowhere, it is and ask for a supervisor or something.
BTW, Earthlink customer service is the worst in history. Hold for atleast 10 minutes w/ terrible onhold music and indian techies that dont know anything.
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