Because when you're Vonage service that you've had for a few months starts taking a dive everyday after 6 pm, you try for a total of 2.5 hours spread over a few days to get their tech support on the line. Accomplishing that, they tell you it's your ISP's problem, not theirs. So you call your ISP, and the finger pointing begins. By the end of it all, most customers have one finger straight in the air at their VoIP experience, which may or may not be truely warrented.
Comcast has the advantage of having the last mile connection to the customer. Although Vonage has some great deals on phone service, the quality of that service rests squarely on the shoulders of the customer's internet connection. That connection, BTW, is provided by a company that likely has a competing offering (like Comcast) which lowers their desire to make sure your Vonage connection is good.
Unfortunately, I speak from experience...
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I had no idea he was still in the game!
Do FM stations get a piece of every FM radio sold? Using this logic, they should.
Because when you're Vonage service that you've had for a few months starts taking a dive everyday after 6 pm, you try for a total of 2.5 hours spread over a few days to get their tech support on the line. Accomplishing that, they tell you it's your ISP's problem, not theirs. So you call your ISP, and the finger pointing begins. By the end of it all, most customers have one finger straight in the air at their VoIP experience, which may or may not be truely warrented.
Comcast has the advantage of having the last mile connection to the customer. Although Vonage has some great deals on phone service, the quality of that service rests squarely on the shoulders of the customer's internet connection. That connection, BTW, is provided by a company that likely has a competing offering (like Comcast) which lowers their desire to make sure your Vonage connection is good. Unfortunately, I speak from experience...