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Comcast Begins Rollout of VoIP

rufey writes "Comcast is beginning their rollout of their Internet phone service, according to a press release released today. It seems that the increased competition has gotten the attention of the baby bells, who "have realigned their attention to target cable's success and plan to invest billions of dollars of their own to upgrade their decaying copper network with speedier fiber-optic lines". With Comcast owning the network that the voice calls will traverse (until it gets to POTS, if needed), will Comcast's VoIP quality be better than their competitors such as Vonage, which relies on third party Internet connections to carry their VoIP?"

229 comments

  1. um... by zxflash · · Score: 2, Insightful

    "will Comcast's VoIP quality be better than their competitors such as Vonage, which relies on third party Internet connections to carry their VoIP?" how about "will a human be able to notice???"

    --

    All the torrents you could want.
    1. Re:um... by Anonymous Coward · · Score: 0

      VoIP will never work. It is technically impossible. I would have expected a website dedicated to nerds would be a bit more against this kind of scam.

    2. Re:um... by CK2004PA · · Score: 0
      Really? I better see a doctor then. Everyone I talk to on my home phone must be imaginary....damn Vonage and their magical mind control powers!

      DAMN YOU V O N A G E !!!

      --
      "I believe today that my conduct is in accordance with the will of the Almighty Creator"-Adolf Hitler or George W Bush?
    3. Re:um... by Anonymous Coward · · Score: 0

      It is a scientifically proven fact that audio cannot travel over fragmented TCP-frames, which form the base of the Intellectual Property-protocol (IP).

    4. Re:um... by baudilus · · Score: 2, Interesting

      As a Vonage user, I doubt Comcast's first offering will be on-par with existing services, much in the way a new DVR service doesn't quite compare to Tivo (for ease of use and features, anyway). I was considering several VOIP services before I finally went with Vonage (over my cable provider's offering) for two reasons: features (such as Call Forwarding with Simultaneous ring, so the phone rings at your house and say, your cell phone), and the ability to take your existing phone number from your POTS line to Vonage. Can you really expect Comcast's first venture into the field to compare with this?

      And btw, no, no one has been able to tell that I'm on VOIP rather than POTS.

    5. Re:um... by CK2004PA · · Score: 0

      Wow, then I must be using magic right now while I talk on this phone like device whose base is plugged into my router, odd.

      --
      "I believe today that my conduct is in accordance with the will of the Almighty Creator"-Adolf Hitler or George W Bush?
    6. Re:um... by purplebear · · Score: 3, Informative

      As a user experienced with a cable companies(Time Warner) VoIP offering and with Vonage, I can clearly(pun) state that Vonage wins hands down. Odd since it is still carried over Time Warners cable network.
      I really put the blame on the cruddy Scientific Atlanta equipment they chose to use. I went through three "modems" in the course of a month. I quit after the third died, went with Vonage that same night, and I haven't looked back. The calls are ten times clearer on Vonage.

    7. Re:um... by manifest37 · · Score: 1

      Thats why is travels via udp you dumb ass.

    8. Re:um... by WushuJim · · Score: 2, Insightful

      A human will notice dropped packets or dropped connections. A human will notice greater end to end delays. Vonage uses the internet as the network medium. Vonage has no control of the routers on the internet and cannot provide quality of service (QoS). If Comcast did it right, they could potentially have a superior service compared to Vonage. They can provide QoS via packet prioritization on their routers, resource reservation (RSVP), or other means of QoS. Vonage cannot do this, but Vonage does offer a cheap price. QoS minimizes end to end delays on congested networks and reduces dropped packets or dropped connections.

    9. Re:um... by WushuJim · · Score: 2, Informative

      Yes, IP networks were not designed to transport real time data such as voice. However, there are means around this problem such as using the real time protocol (RTP) on top of UDP. The real problem with VoIP is quality of service (QoS) which is not a problem when you own the IP network the VoIP system is on. To say something is "technically impossible" without even providing a reason is a pretty broad statement.

    10. Re:um... by Winkhorst · · Score: 1

      I'm still waiting for the first person to die because their 911 call didn't make it through when their computer crashed. One wonders if the user agreement covers this contingency. If it does, the phone companies could blast it all over the airwaves in response.

      "Do you want to put YOUR family's safety in the hands of Bill Gates and Windows?"

      --
      "Is this Winkhorst a nova criminal?" "No just a technical sergeant wanted for interrogation."
    11. Re:um... by Anonymous Coward · · Score: 0

      Uhhh, can't you just plug in your phone to the VoIP router so it doesn't matter if your computer is running or if it has crashed and been thrown out a window and left for dead?

    12. Re:um... by cft_128 · · Score: 1

      My vonage VOIP uses a Linksys router, no computer needed. If my internet goes down, then yes, I have a problem, but it does not rely on Mr. Gates, thank you very much.

      --

      Underloved Movies and Pub Quiz: donotquestionme.org

    13. Re:um... by manifest37 · · Score: 1

      What are you talking about?? Do you even have any clue as to how these services work? It has nothing to do with windows or your computer even. I'll explain it to you in a few words. You get a hardware device that you connect your phone to and an ethernet connection to. The device connects to a server and converts the voice data to digital to be sent to the server. The server then sends the voice data on it's way to the local PSTN to be converted back to analog. Your computer has nothing to do with it.

    14. Re:um... by rekoil · · Score: 1

      Your response shows that you have no experience with this whatsoever. Just because it's UDP and not TCP doesn't mean that QoS is not an issue. Just try to make a VoIP call while running a BitTorrent client without bandwidth limits.

      While it is true that dropping a packet in a TCP media stream hurts the audio quality worse than if it was a UDP stream (UDP won't stop and try to retransmit like TCP does), there is still a very real need for QoS, as dropped UDP packets *do* affect audio quality. WonderShaper is your friend.

    15. Re:um... by Anonymous Coward · · Score: 0

      yeah, since your ISP's latency will ruin your VoIP convo.

    16. Re:um... by Winkhorst · · Score: 1

      Let me just ask you this:

      How often has your phone died?

      How often has your router/internet connection died?

      Are those statistics close enough that you'd put your life or those of your loved ones in the hands of the latter?

      I am not a Luddite. But I can tell an American shoe from a Chinese shoe and the latter don't bloody well fit right. You pays your money and you takes your choice. But remember, cheap isn't necessarily a principle normal folks always need or want to live by.

      --
      "Is this Winkhorst a nova criminal?" "No just a technical sergeant wanted for interrogation."
    17. Re:um... by shakah · · Score: 1

      and the ability to take your existing phone number from your POTS line to Vonage.

      Local Number Portability (LNP) is pretty standard these days, I'd expect Comcast would offer it right from the start. Ditto for basic features.
    18. Re:um... by Anonymous Coward · · Score: 0

      Q: "How often has your phone died?"

      A: the last time the power went out.

      Q: "How often has your router/internet connection died?"

      A: the last time the power went out.

      whats the big deal?

    19. Re:um... by Rubbersoul · · Score: 1

      Do me a favor and next time the power goes out plug a phone that does not get power from an outlet into the phone jack ... you hear that dial tone ...

      Now try that with your computer and Internet connection.

      I like VoIP but it does leave questions.

      --
      man .sig
      No manual entry for .sig.
    20. Re:um... by Anonymous Coward · · Score: 0

      sorry, ive got SBC, its down more often than not.

      meanwhile my cable modem & router are on a UPS, & the cable is rock solid.

      This could have something to do with the fact that my cable line is buried, whereas my phone line hangs from the poles.

      I tried your lil challenge just last week, the power was out for about 6 hrs (bad ice storm) phone was out (taken out by the same tree that took out the power no doubt) but my cable was running fine (and fast too, i mustve been the only one still on the network)

      I guess we've just got a really crappy phone co here, i know its not -supposed- to lose connection whenver the power goes out, but it does.

    21. Re:um... by Nodar · · Score: 1

      Put your router/Modem (cable or dsL) on a UPS, and they should both work when the power goes out...

      --
      Don't Blame me if I seem bitter, I'm at work, and the TV only plays soap operas.
    22. Re:um... by redfenix · · Score: 1

      the Intellectual Property-protocol (IP)

      Damn, I've been tricked again! Now when I use DHCP to get my IP address, it's forcing onto an Intellectual Property network???
      *sigh* I'll just sit here and wait for the lawsuit.

      In all seriousness, last time I knew, the IP in TCP/IP stood for Internet Protocol

      --
      "It's a very tangled subsystem." --Windows kernel guru
    23. Re:um... by Jim_Maryland · · Score: 1

      VOIP may have issues with 911 service (power outages, network failure - Comcast in my case, etc...) but I'm not completely relying on VOIP. In my situation, my cell phone is my primary line and the home phone is a secondary line. I realize both phones in my case can have failure but will both fail at the same time?

      Currently I'm still with Verizon for home service but I'm looking at SunRocket to replace it. The alternative for me would likely be Vonage but SunRocket has a $199/year deal that works out a bit better in price.

      Does anyone know off hand if using a UPS is adequate to keep the router and modem online is adequate or does the cable service also draw from the power grid?

    24. Re:um... by Chop · · Score: 1

      Do me a favor and next time the power goes out plug a phone that does not get power from an outlet into the phone jack ... you hear that dial tone ...

      Hmm.. where I live when the power goes out I get either a loud buzzing or no dial tone and my phone only has two cords on it, one from the phone base to the phone wall outlet and one from the phone base to the handset. So, I guess BellSouth needs to fix their phone lines in Tennessee?? ( <-- smart-ass comment, my father is going to retire from Bellsouth in the next few years.) The phone starts working 30 to 60 minutes after the power comes back on; If not I call Bellsouth from my cell phone and report the problem and the phone starts working about 10 minutes after I hang up.

      Also my computer works fine when the power goes out... I have a server grade APC battery backup. (Yes, I know not everyone has a battery backup at home.)

      This is really the only reason I have not swicthed to VOIP (internet downtime), But since my wife has recently started asking what Vonage and VOIP is it may be time to switch.

      Chop

    25. Re:um... by NightbladeXX · · Score: 1

      Why dont you call your local telco and ask them if they guarantee your service? So what happens if your phone line is down and you need to call 911? The world aint perfect and you cant expect it to be, but I can understand your point, since most DSL/Cable Internet connections are not as reliable as a good ol' fashioned (TRUE) POTS line. Also consider that most POTS lines are not a true POTS line and are on some sort of MUX system like a SLC-96 which uses 4 T-1's to provide 96 lines or a LiteSpan which uses fiber as a feed. Both require a Remote Power supply out in the field that has a battery as well, but how often is that battery maintained?

  2. OOh by kc8tad · · Score: 1

    Oooh we dont have comcast.. just time warner :( ~Tad

    1. Re:OOh by Anonymous Coward · · Score: 0

      I'm also with the Time Warner cartel, but they offer VoIP here in CNY. :D

    2. Re:OOh by Cutting_Crew · · Score: 1

      with my average connection being 4+ Mbps i wont be switching to Vonage anytime soon. i am one of those many that dumped my home phone -- about 4 years ago and just have a cell phone. if you have any stock in At&t, BellSouth i might would reconsider trading or selling. its gonna start to get ugly.

    3. Re:OOh by AresTheImpaler · · Score: 1

      My sister has road runner VoIP here in McAllen (Texas). It has great service and apparently is cheap.

    4. Re:OOh by Cutting_Crew · · Score: 2, Informative

      i get great service with Comcast. like i said my average is about 4 mbps. i peak out at 5 sometimes and rarely if not at all below 3.5. a while back they doubled everyones speed. but i wont be spending any more money with them. $55 for digital cable + $42 for cable internet + taxes is about $104 a month. sorry thats enough for me.

    5. Re:OOh by Anonymous Coward · · Score: 0

      TW has their own VOIP service, but it costs the same (or more) than a regular land line, so theres not much point.

    6. Re:OOh by AmberBlackCat · · Score: 1
      Oooh we dont have comcast.. just time warner :( ~Tad

      It looks like Time Warner has it too, at least out here. I think Vonage costs less though.

  3. Disadvantages of owning the network by bookemdano63 · · Score: 5, Insightful

    Comcast has a major disadvantage that the other VOIP providers don't have, that you can't move your box and phone to any IP connection, you have to be on the Comcast network. And since VOIP only requires about 90kbps any broadband connection should be able to handle it.

    1. Re:Disadvantages of owning the network by CK2004PA · · Score: 0
      Cable companies can't provide reliable cheap TV or high speed Internet connections.

      Hmm, lets see if this thing takes off!

      --
      "I believe today that my conduct is in accordance with the will of the Almighty Creator"-Adolf Hitler or George W Bush?
    2. Re:Disadvantages of owning the network by JPriest · · Score: 1

      I agree, comcast will probably use the Motorola SBV 5120 Cable modem. The good thing about it, is the 8 hour battery backup, but that is just not enough.

      --
      Saying Java is nice because it works on all OS's is like saying that anal sex is nice because it works on all genders.
    3. Re:Disadvantages of owning the network by Col.+Klink+(retired) · · Score: 1

      Speakeasy also offers VoIP and does claim that using their own network gives them better Quality of Service (QOS).

      And yes, you can only use your Speakeasy VoIP connection with the DSL line it was installed on and you cannot move to any old IP address.

      I have Speakeasy, but I still use Vonage for VoIP (without QOS complaints).

      --

      -- Don't Tase me, bro!

    4. Re:Disadvantages of owning the network by stratjakt · · Score: 1

      90kbps for VOIP?

      Isn't a regular POTS voice line only 56k, and only 33.6 of that is used?

      --
      I don't need no instructions to know how to rock!!!!
    5. Re:Disadvantages of owning the network by FuzzyDaddy · · Score: 1
      I just signed up for speakeasy VOIP, but they haven't finished hooking me up yet. They use it for their call center, which sounds just fine to me...

      --
      It's not wasting time, I'm educating myself.
    6. Re:Disadvantages of owning the network by Jeffrey+Baker · · Score: 1

      Supposedly the advantage (according to Speakeasy) is that they can QoS your inbound traffic as well, so both directions of the voice call get priority handling. Whereas with Vonage you can QoS your egress but your ingress is a crap shoot.

    7. Re:Disadvantages of owning the network by Detritus · · Score: 1

      POTS is 64 kbps full-duplex once your call is digitized at the switch. It's quantized at 8000 samples per second, 8 bits per sample.

      --
      Mea navis aericumbens anguillis abundat
    8. Re:Disadvantages of owning the network by bookemdano63 · · Score: 1

      Vonage says you need 90kbps of bandwidth for each extra line you want.

    9. Re:Disadvantages of owning the network by Nos. · · Score: 1

      Wow, kind of hard to answer your question. Yes, VoIP is around 90Kbps. Yes, a regular pots line can go up to 56K with a pots modem (dsl can go a lot faster). However, picking up the phone and dialing your friend and talking does not involve converting a digital signal into an analog signal and back again. Think of it this way, you talk to your friend over the phone the same way you talk to him in person. Your computer does not talk over the phone the same way it would talk to a computer hooked up on a network (okay, I'm really over-simplifying here). Basically, a computer only understands 1's and 0's. So, a modem takes those 1's and 0's converts them to sounds, and plays the sounds on the phone line. However, they have to be pretty exact or you can lose information. When humans talk on the phone, if there is a little glitch, our brains will fill in the missing information. On a computer, they have to retransmit the information.

    10. Re:Disadvantages of owning the network by fm6 · · Score: 1

      Why is that a major disadvantage? People who want a phone for their home want a phone they can plug in and not worry about. If they want a mobile solution, they'll get a cell. The ability to answer your home phone from your laptop is cool, but not something many people actually need.

    11. Re:Disadvantages of owning the network by Johnny_Law · · Score: 2, Insightful

      Comcast has a major disadvantage that the other VOIP providers don't have, that you can't move your box and phone to any IP connection, you have to be on the Comcast network. And since VOIP only requires about 90kbps any broadband connection should be able to handle it.

      This might be true for the early adopters of VOIP, but the VAST majority of this potential market only travels to two places, home and work.

      I work for one of the major phone companies, they understand (whether their service record shows it or not) that all 95% of consumers want is a dial-tone when they pick up their phone, a clear picture when they turn on their TV, and a stable internet connection at their preferred speed.

      The company (or companies) that provides those services for the best cost on one bill is going to win a lot of people.

    12. Re:Disadvantages of owning the network by Zed2K · · Score: 1

      "Whereas with Vonage you can QoS your egress but your ingress is a crap shoot."

      Which would be fine because when you talk its using your upload bandwidth which is usually really low. But when voice is incoming you are basically downloading which is a lot larger of a pipe.

    13. Re:Disadvantages of owning the network by muckdog · · Score: 1

      90kbps is for high quality. With Vonage you can actually dial it down to only 30kbps. I tried it at both settings and I can't really tell the difference.

    14. Re:Disadvantages of owning the network by PierceLabs · · Score: 1

      Amen to that. If you can give me more than that for a fair price that's fine, but that's really all I need.

    15. Re:Disadvantages of owning the network by gstovall · · Score: 1

      G.729 only consumes 8Kbps for actual data, with UDP header requirements taking it to about 16Kbps. This is far, far less than 90Kbps.

      You'll only consume 90Kbps if you are using G.711 encoding with a 20mS packet size.

      G.723 consumes even less bandwidth than G.729, but the quality is rather poor (low MOS scores).

    16. Re:Disadvantages of owning the network by rekoil · · Score: 1

      True, but try to send a fax using G.729 or have your TiVO dial in for the program info...

    17. Re:Disadvantages of owning the network by MindStalker · · Score: 1

      Yes, but if you could choose between a service that gave you a phone at home, and the ability to use your home phone at work, VS. just a home phone. The choice is obvious.

    18. Re:Disadvantages of owning the network by gstovall · · Score: 1

      :) G.729 can carry DTMF tones (although RFC 2833 tone packets are far preferable), but it's certainly true that it's a complete show-stopper for modem/fax communication. That's why these systems typically monitor for modem/fax tones and automatically switch from G.729 to G.711 when they are encountered. The RTP packet contains the payload type, so they don't even need to renegotiate; just start sending with the new payload type.

  4. But I can't dial 9-1-1 ! (FP) by Anonymous Coward · · Score: 0

    now that we've got that one out of the way...

    1. Re:But I can't dial 9-1-1 ! (FP) by hey · · Score: 1

      Why not just get the phone numbers of your local fire/police/anbulance and stick them on your phone?

    2. Re:But I can't dial 9-1-1 ! (FP) by Anonymous Coward · · Score: 0

      How do you dial *anything* without a dial tone? I have several VoIP customers and despite providing QoS and very good uptime I gets complaints all the time. Maybe if I had the magnitude to have my own AS number and could control all the gateway routing on my network between several feeds I could offer quality VoIP service, but with the feeds I currently have this just ins't possible. I'll be phasing out VoIP soon and looking to ally with Vonage or Packet8 for customers who want to retain the service.

    3. Re:But I can't dial 9-1-1 ! (FP) by lxw56 · · Score: 1

      Because half the time there isn't anyone there. You need the number for the dispatch center, and it's hard to find the number to reach it without dialing 911.

  5. Hmmm by squiggleslash · · Score: 1
    What's the advantage, for Comcast, over traditional Cable Telephone services? I used Cable Telephones in the UK, you get the traditional socket for a traditional, unpowered, phone, and the voice quality was, as you'd expect, identical to a standard POTS phone.

    So why's Comcast doing it this way and adding the complexity of converting too and from IP?

    --
    You are not alone. This is not normal. None of this is normal.
    1. Re:Hmmm by Anonymous Coward · · Score: 0

      What's the advantage, for Comcast, over traditional Cable Telephone services?

      Huh?

    2. Re:Hmmm by Knetzar · · Score: 1

      It might be because they already have an infastructure to handle ip uploads. It may require adding hardware to create a "traditional Cable Telephone Service" and therefore be more expensive then just converting to ip and back.

    3. Re:Hmmm by Anonymous Coward · · Score: 0
      Huh what?

      Ask a real question, or STFU.

    4. Re:Hmmm by Anonymous Coward · · Score: 0

      Short answer- infrastructure. While the wires are run, the cost of the switches for VOIP based communications are cheaper than stardard switched based, though you can now buy swtiches that do both.

    5. Re:Hmmm by Anonymous Coward · · Score: 0

      Comcast does provide traditional cable telephone service in some markets. I used to be a Comcast subscriber and had their cable based telephone service (Dallas area). Suprisingly, their conventional switched service wasn't quite as good as POTS and the fees weren't so competitive that it was worthwhile to keep them. I switched back to Verizon and I think they've dropped switched service altogether.

  6. Competition by xThinkx · · Score: 4, Insightful

    Hi, I'm the phone company, I've decided that you have no choice but to use me for phone service, so I'm going to screw you. Oh wait, you suddenly have a choice... I TAKE THAT BACK, I'm your best friend, look here's some free stuff, here's a discount, just don't leave, PLEASE!!!

    I love competition

    --
    Let's get one thing perfectly clear, I did not vote for George W Bush, and I do not endorse what he does or says.
    "
    1. Re:Competition by bookemdano63 · · Score: 2, Interesting

      Now is it- "Hi, I am your cable/internet/phone connection. Only want 1 of the 3, sorry."
      I think it is just a matter of time before Comcast decides to block all traffic to and from their VOIP competitors. How is that for competition?

    2. Re:Competition by Neil+Watson · · Score: 1

      I'm not sure whether you should be moderated as, funny, insightful or 'sad but, true'.

    3. Re:Competition by TheKidWho · · Score: 1

      Yeah just like how Verizon doesnt let you use any dialup service other then Verizon. Right Right???

    4. Re:Competition by Anonymous Coward · · Score: 0

      As opposed "Hi, I'm your monopoly cable company. We have the WORST customer service - bar none -and don't even ACT like we care like the phone company does?"

      I called last week to get Comcast to set me up with the new dual tuner Motorola DVR that the blogs said was available and the Comcast fan boys said finally doesn't suck so much. What I really need a is a DIGITAL cable box that lets me have DIGITAL 5.1 audio rather a metal plate where the SPDIF connector is supposed to be.

      (long time and hold including being transferred back to the top of the 20 questions call tree.)

      Hi! I want to ORDER the new Dual tuner DVR.

      CSR - The DVR box is $9.95 a month.

      OK. Can I get the new dual tuner Motorola DVR?

      CSR - No. It's not available in your area.

      OK, forget that, then. I want DIGITAL audio on my DIGITAL cable box.

      CSR - You mean you want the HDTV box. It's an extra $5.99 a month..

      No, I dont' have an HDTV television. I just need DIGITAL audio.

      CSR - You mean you want the HDTV box. It's an extra $5.99 a month.

      OK, OK, I'd like the HDTV box.

      CSR - Do you have an HDTV Television?

      NO, as I just told you, I don't need HDTV. I just need DIGITAL audio.

      CSR - Then you can't HAVE the HDTV box. IT WON'T WORK!

      You mean if I connect the frickin' ANALOG S-Video output to my TV like it is now, it will refuse to work? You don't even know your own products! I'll be cancelling Comcast and GETTING A DISH!! BYE!!!!

      Note that I began this long time on hold fiasco intending to give them more money and the "sales rep" proceeded to tell me in no uncertain terms that they didn't want my business. COMCAST can and SHOULD DIE a SLOW DEATH like Blockbuster!

      Besides if my phone line went out as often as Comcast cable service does, I'd be worried about getting help in an emergency.

    5. Re:Competition by gameboyhippo · · Score: 1

      It's about time. I just wish that Cebridge (my cable company) would follow through. With Sprint, I have to wait literally 2 hours on hold to be told that they can't do anything for my service. One time I was so mad at them that I shouted, "As soon as Cebridge gets VoIP I'm cancelling my service." They weren't scared. On a funnier note, Sprint called me one day asking me if I wanted to upgrade my phone service. The friendly rep said, "You can have all these features for just $67/month!!!" I replied, "What!? I'm a Wal-Mart truck unloader putting me and my wife through college. I can't afford that!" He said, "Well how about this! It's only $80/month!" I stopped him and said, "Dude, I want to save money, not waste more. In fact now that you mention it I wish to downgrade my phone service. I'm paying too much." "Downgrade?" "Yup. Downgrade. I just want the most basic plain vanilla service you can offer me." "Um... I can't do that." "Well you can upgrade my phone, right? Why can't you downgrade it?" "You'll have to call customer service to do that." "Whatever, I will. And if you or any of your reps call again, I'll cancel. I have to go to work in an hour and you wasted precious time with the Gamecube and my wife." So I called customer service. Waited an hour. Had them downgrade my phone and told them that if I get another offer that I'd go without a phone. Then I rushed off to work.

    6. Re:Competition by Politburo · · Score: 1

      I've decided that you have no choice but to use me for phone service

      Just a nit.. it's not your phone company that decided this, it's your town.

    7. Re:Competition by hackstraw · · Score: 1

      Hi, I'm the phone company, I've decided that you have no choice but to use me for phone service, so I'm going to screw you. Oh wait, you suddenly have a choice... I TAKE THAT BACK, I'm your best friend, look here's some free stuff, here's a discount, just don't leave, PLEASE!!!

      I love competition


      Its hard to figure out the point of this post, but most phone companies are getting out of the phone company business and going to networking (with the exception of mobile phones, too much money there). I guess they figure that soon its going to just be data from point to point instead of phones. Makes sense to me.

    8. Re:Competition by DragonPup · · Score: 1

      I *highly* doubt anyone here at Comcast is that stupid. If we knowingly and deliberatly disrupt a lifeline service, we can get the living bejesus fined/sued out of us.

      --
      "Useless organic meatbag" -HK-47
    9. Re:Competition by sharkey · · Score: 1
      I *highly* doubt anyone here at Comcast is that stupid.

      Spoken like someone who is NOT a Comcast customer. Look at the bright side: While Comcast is likely stupid enough to try it, they are also the company that has trouble finding Indiana, Ohio, Kentucky and Michigan on the map. They'll fuck it up.

      --

      --
      "Outlook not so good." That magic 8-ball knows everything! I'll ask about Exchange Server next.
    10. Re:Competition by Mortlath · · Score: 1
      It's sad that you had a bad experience, but not all customers are treated like that. I have my own positive experience with Comcast reps, including them giving me free months of internet to compensate for their mistakes.

      Although some cases are treated wrongfully, I tend to think that if it were always so bad, most people would switch to satellite. I know I would.

    11. Re:Competition by Anonymous Coward · · Score: 0

      NOw if only the government had competition.

  7. Why bother? by dsginter · · Score: 1

    While I realize that bundling will get them somewhere, how can they compete?

    --
    More
  8. darn.... by Anonymous Coward · · Score: 0

    Simply another reason to charge more.

  9. Too Expensive by popo · · Score: 4, Insightful

    FROM THE ARTICLE:
    "At $40 a month when purchased with Comcast's cable and broadband service, $54 a month on its own, Digital Voice is more expensive than what competitors such as Vonage or AT&T offer. Unlimited domestic dialing plans from other VoIP providers often costs as little as $25 a month."


    $40 Bucks a month? I could have a 2nd line (with a virtual London area code), and a separate fax line from Vonage for the same price.

    Doesn't seem like much of a CallVantage

    --
    ------ The best brain training is now totally free : )
    1. Re:Too Expensive by ziggamon2.0 · · Score: 1

      "Doesn't seem like much of a CallVantage" Just wait till they start airing an InfoMercial about it!

    2. Re:Too Expensive by Aardpig · · Score: 1

      $40 Bucks a month? I could have a 2nd line (with a virtual London area code), and a separate fax line from Vonage for the same price.

      Word, bro'. For Comcast cable TV & internet, I pay $90 a month. They're not getting any more from me, the wankers.

      --
      Tubal-Cain smokes the white owl.
    3. Re:Too Expensive by Specter · · Score: 1

      Heh...did you read about your $3/month increase yet?

    4. Re:Too Expensive by shredwurzel · · Score: 1

      I have had cable from Comcast for a few years now, renting prevents me from switching to satellite. Started out at $40 per month, in now $75, for bugger all extra in the way of service. And they keep screwing up the direct debit.

      I will go a long way to avoid giving them anymore money, including shunning their broadband and VoIP services.

      Add in to the high cost of cable that you have to watch endless comcast adverts blowing their own trumpets.

    5. Re:Too Expensive by Seumas · · Score: 1

      Only $90/mo?!

      Damn, I was paying $155/mo for digital cable and internet through Comcast. Then I realized that I was watching almost no television (nothing on that interested me). There weren't enough good shows to justify that kind of cash, so I canceled cable TV and unplugged my television. Haven't touched it in a year.

      I only tolerate them as an ISP, because the only other option is DSL and my distance from the local office limits me to 768k.

      The one thing that does tick me off about Comcast is that uploads are capped at 256k - and download (though faster than DSL) is only 3mbps. A few years ago, they offered at least 7mbps.

      Oh well.

    6. Re:Too Expensive by Anonymous Coward · · Score: 0

      And they keep screwing up the direct debit.

      Same here. I have a long story.

      A few Christmases ago, I ordered Comcast cable internet access for my family. I already had it at my home, but my parents and siblings didn't. The guys came out and installed it. No problems. Everything was great.

      They already had Cable television, but I made it clear that I wanted the bill for the INTERNET access delivered to ME. Let me restated that. TV bill goes to the existing address in their name. CABLE INTERNET BILL goes TO ME AT MY ADDRESS AND NAME AND CREDIT CARD. No problem, they swore.

      But they never sent my bills. After a few months, they shut off access at my parents' house. I called them up and they said it was shut off for lack of payment.

      "But we set up autopay through my credit card. If you aren't charging it each month, that's your problem".

      Turns out someone on their end had screwed this up. So they fixed it. I had to wait for them to send some papers, fill them out, send them back. It was a month.

      Three months later, the same problem. They shut access off and said it was due to lack of payment. I called them up a month after *that* to verify that all was well. Yes, it was. No problems.

      Then six months later, my family started bugging me. They were being charged for the cable internet access that *I* was supposed to be paying for for *their* gift. Comcast was sending the internet bill to THEM on their EXISTING cable TV bill.

      So, I called up again. I instructed them to stop sending the internet bill to that address. Send them to me as was originally instructed almost a year ago. And charge my card with autopay. In addition, I said I wanted to pre-pay for the next six months at once. So that's what I did.

      A few months later, the same problems as before. "What about the pre-payment I made?". They could find no record of it. I had the transaction number that they had given me on the phone whe the payment was made. But they couldn't find it in their system. And looking at my online records for my bank account, I couldn't find that it was ever withdrawn by them.

      So I paid the account up.

      A few months later, they were still sending the physical bill to my parents. I called up AGAIN. This time, the person said they would absolutely fix it for me without question. "Great" I said.

      Then they said "However, it will be an additional $3/mo charge for seperate bills".

      "But I already have internet and cable access at my own home. Why can't you add the internet access at the other location to MY bill without charging me for it? You're using maybe 1/1,000,000th of a cent worth of ink to print two more lines on my existing bill..."

      But they wouldn't budge. So I told them to go screw themselves and now do as little business with them as possible.

    7. Re:Too Expensive by Jeffrey+Baker · · Score: 1
      Similar story with T-Mobile. I had service with them, and I added my wife's phone on a "family plan" sort of arrangement. Two numbers, bill goes to me. Three months later I get phone call from bored-sounding collection department people: "If you don't pay up we're going to burn your house down" etc. So I go the filing cabinet, get my bills. All paid on time. $9.99. This seems low. I call T-Mobile.

      (CSR, in obvious Indian accent) Hello, my name is ... "Edward". How may I provide you with etc etc etc

      (Me) Why is the collections department bothering me?

      (CSR) Your bill is overdue etc. etc.

      But I have all the cancelled checks here for invoice number so and so and so forth, and while I realize $9.99 isn't the right amount, it's not my responsibility to bill myself correctly.

      Payment is due on invoice numbers so and so on.

      I'm using your incredibly craptastic website and I don't see those bills.

      We can send you another copy

      OK

      A week later I get these bills, $49.99, all overdue. WTF? Turns out they've been billing *me* for the IP service on my mobile number, and billing my wife for everything else. But since my wife is the add-on phone number, the bills are going to /dev/null.

      Ever since they outsourced the billing to Nepal, it's been pretty unreliable.

    8. Re:Too Expensive by Aardpig · · Score: 1

      Heh...did you read about your $3/month increase yet?

      Nope -- you're kidding me, right?

      --
      Tubal-Cain smokes the white owl.
    9. Re:Too Expensive by waynelorentz · · Score: 1

      That's a shame. I've always found of all the customer service drone banks I have to call, T-Mobile gave me the best service, behind Washington Mutual. I call T-Mobile just about every month to make a change to my service (thanks to the freedom of not being contractually obligated), and they've always been good. Guess I've been lucky. Next time I cancel my GPRS I might be in the same boat as you.

    10. Re:Too Expensive by afidel · · Score: 1

      Hell, I pay $9.95/month for unlimited in state calling (100% of calls after 4 months) with broadvoice. The only problems I have had was putting the TA in front of the firewall (random junk crashed it about twice a week) and a backhoe took out their redundant lines a couple months back. Other than that things have been awsome, voice quality is landline clear and you really can't beat the price. Initial setup was less than $70 including the TA. Long distance to anywhere in North America is 3.9 cents per minute and most of europe and asia is well under 10 cents per minute. If you make a lot of international or long distance calls they also have an unlimited anywhere in the world plan for only $19.95 plus regulatory fees. I'm not associated with them in any way, just a very satisfied customer who can't believe how cheap technology is making this stuff. Given that kind of pricing this offering from the cable co is WAY, way overpriced. But what do you expect from a cable company =)

      --
      There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
    11. Re:Too Expensive by Specter · · Score: 1

      I don't know about your area, but in Dallas, we just got ours turned up by $3/month on the TV side of the equation. We're not quite ready to pitch Comcast overboard yet, but we're $3 closer.

    12. Re:Too Expensive by japhmi · · Score: 1

      Add in to the high cost of cable that you have to watch endless comcast adverts blowing their own trumpets.

      Yeah, I always wondered what 100% pure broadband was. I wonder if I can get 50% pure broadband for half-price...

      --
      "Giving money and power to government is like giving whiskey and car keys to teenage boys" P. J. O'Rourke
  10. Too late. by Seumas · · Score: 5, Interesting

    Comcast has been advertising VoIP service in my area for about two years. I called up four months ago and asked them about it, because I wanted to add it to my internet service.

    The woman on the phone responded with nothing more than "what are you talking about?". She had to speak with a supervisor, who eventually just said "We don't offer that in your area. Or any area, actually. And I doubt we'll even have such a service for a couple of years".

    Didn't explain why they've been advertising it for eons.

    Anyway, they've lost money here, because I went with Packet8.net. Great quality, cheap prices. Unlimited long distance to the states and Canada for $20/mo, including all of the features that most companies would charge a hefty extra fee for (call return, caller ID, call blocking, call forwarding, voicemail, conferencing). And rates to other locations are typically between two and four cents per minute. Can't beat that.

    Comcast would have to beat that service by at least 20% to make it worth my time *and* provide the adaptor for free (since you have to buy one with most VoIP providers for about $50).

    1. Re:Too late. by tgd · · Score: 1

      You sure that was VoIP? Comcast has been advertising local phone service for a few years, and has been offering it, but it wasn't VoIP, it was something proprietary. I knew a few people who have it. I was going to get it before I went with Vonage instead ($5 cheaper, and i can take it other places).

    2. Re:Too late. by shakah · · Score: 1
      In practice, the $39.95/mo price would probably be reduced as part of a package price.

      And keep in mind that Comcast controls your internet service -- what if they start doing some "traffic shaping" that drops a few (or more than a few) of your Packet8 RTP packets here and there, or offers real QOS guarantees for their telephony traffic (at they expense of your Packet8 traffic)?

    3. Re:Too late. by DragonPup · · Score: 2, Informative

      They weren't advertising VoIP. It was digital phone. Without getting technical, digital phone is similar to POTS except it goes over the cable line(usually in the 700+ MHz range) as opposed to using a normal phone line.

      --
      "Useless organic meatbag" -HK-47
    4. Re:Too late. by Seumas · · Score: 1

      Then you would think the customer service person (or their manager) would have been able to say "oh, are you perhaps speaking of our digital phone service?".

      I mean, even the kid at McDonald's has the sense to ask me if I want Fries or an Apple Pie with my order.

    5. Re:Too late. by DragonPup · · Score: 1

      Very true. Kind of surprising they didn't even mention the phone offering at all, considering they do get some commission on sales leads like that.

      Anyways, I had the good sense to leave customer service over 2 years ago. Dispatch is much nicer. ;)

      --
      "Useless organic meatbag" -HK-47
    6. Re:Too late. by hackstraw · · Score: 1

      Didn't explain why they've been advertising it for eons.

      Marketers market, their jobs have little to nothing to do with products or services.

    7. Re:Too late. by Anonymous Coward · · Score: 0

      Thank you for the clarification, ugly bag of mostly water. ;)

  11. Primustel CA by Anonymous Coward · · Score: 1, Interesting


    Primustel in Canada has had a neat VOIP unit you plug a plain ol phone into. You can transfer your existing landline number to it and if you plug in in another city calls from your home area code get to it sans long distance charges. Helps to have fiber optics coast to coast :)

    1. Re:Primustel CA by Anonymous Coward · · Score: 0

      That is what VOIP means!

    2. Re:Primustel CA by jallison · · Score: 2, Informative
      Primustel in Canada has had a neat VOIP unit you plug a plain ol phone into. You can transfer your existing landline number to it...

      Being able to keep your existing number is key. Verizon sent me a flyer advertising their VoIP offering, called Voicewing. I'm already a Verizon DSL subscriber, so I have broadband. I'd like to dump my local phone connection, for which I pay close to $50 a month and don't use a whole lot. So what are my options with VoiceWing, I wonder. I check out the web site.

      Turns out that since I have DSL, I must retain my existing POTS line as well. So I can get VoiceWing for $30/month, but I have to keep both POTS and DSL. And the new service will have its own different phone number! Great...I get to pay more and tell everyone that I have a new phone number.

    3. Re:Primustel CA by stratjakt · · Score: 0, Flamebait

      How interesting.

      That's what VOIP is, you dumbass.

      --
      I don't need no instructions to know how to rock!!!!
  12. It's going to be expensive... by Anita+Coney · · Score: 0

    From what I've heard Comcast is going to charge a whopping $39.95 per month for its service. That doesn't sound like too much of a deal to me compared to Vonage's $24.99 a month deal.

    --
    If someone says he and his monkey have nothing to hide, they almost certainly do.
    1. Re:It's going to be expensive... by Anonymous Coward · · Score: 0

      Or compared to Packet8.net's $20/mo deal, which includes calls to Canada (I personally use this company).

      Or Lingo's $15/mo deal, which not only includes calls to Canada, but western Europe.

    2. Re:It's going to be expensive... by Anita+Coney · · Score: 1

      I'm guessing the only people who will sign up for Comcast's VOIP service will be ex-AOL users who are used to paying WAY too much.

      --
      If someone says he and his monkey have nothing to hide, they almost certainly do.
    3. Re:It's going to be expensive... by MaineCoon · · Score: 1

      One of their advertisements on TV for this has a man opening an envelope and taking out a very tiny piece of paper he must read with a magnifying glass, and remarking that it's a "Tiny bill" to have Comcast Digital Phone Service.

      However, the $40 per month is the entry fee, I think it goes to $50/mth after the first few months (or it's $30/40).

      That entry rate is comparable to my Verizon local + Verizon long distance + moderate long distance usage, AFTER taxes and fees.

      --
      Hunt your preferred prey at Aliens vs Predator MUD. Join the war at avpmud.com port 4000
    4. Re:It's going to be expensive... by tricops · · Score: 1

      Of course, as has been mentioned in other comments here somewhere, Comcast Digital Phone Service != Comcast VoIP Phone Service. The digital service is some type of traditional cable based telephone service.

      --
      (\(\
      (^v^)
      (")")
      This is the cute vorpal bunny virus, copy to your sig or runaway, runaway in fear!
  13. Only three areas? At least one more... by SuperKendall · · Score: 3, Interesting

    In the article it entions trial areas of Indianapolis, Philadelphia and Springfield, Mass.

    However, I got a flyer a few weeks ago for this service - and I live in Denver! In fact I signed up for the service today and have an installer coming out next week.

    Mainly I was motvated by a desire to user snyone other than Qwest. I am also hoping to get some kind of price break from also using Comcast for my ISP, though they said nothing about it while signing up.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  14. And I'm sure... by Telastyn · · Score: 1

    That fiber rollout won't coincide with Comcast's map of 3rd party DSL connections... not at all!

  15. Vonage's success will be short lived by Evil_Idiot · · Score: 3, Interesting

    Comcast has the advantage of having the last mile connection to the customer. Although Vonage has some great deals on phone service, the quality of that service rests squarely on the shoulders of the customer's internet connection. That connection, BTW, is provided by a company that likely has a competing offering (like Comcast) which lowers their desire to make sure your Vonage connection is good. Unfortunately, I speak from experience...

    1. Re:Vonage's success will be short lived by popo · · Score: 2, Interesting


      How exactly would your cable company even know you were using Vonage???

      --
      ------ The best brain training is now totally free : )
    2. Re:Vonage's success will be short lived by Evil_Idiot · · Score: 1

      Because when you're Vonage service that you've had for a few months starts taking a dive everyday after 6 pm, you try for a total of 2.5 hours spread over a few days to get their tech support on the line. Accomplishing that, they tell you it's your ISP's problem, not theirs. So you call your ISP, and the finger pointing begins. By the end of it all, most customers have one finger straight in the air at their VoIP experience, which may or may not be truely warrented.

    3. Re:Vonage's success will be short lived by shakah · · Score: 1
      How exactly would your cable company even know you were using Vonage???
      By observing the RTP traffic to/from your cable modem?

      A traffic shaping policy that deprioritizes and/or limits RTP traffic (or prioritizes something else) on the cable side of the network would do the trick, too.

    4. Re:Vonage's success will be short lived by Politburo · · Score: 1

      Because when you're Vonage service that you've had for a few months starts taking a dive everyday after 6 pm

      It's possible people in your neighborhood are coming home from work and booting up KaZaa and BitTorrent...

    5. Re:Vonage's success will be short lived by Specter · · Score: 1

      Your packet stream isn't (to the best of my knowledge) encrypted and it's using well known ports for SIP and the like. It ought to be relatively easy to figure out exactly who's using their competitors. Pretty neat competitive advantage; must be nice to be a monopoly.

    6. Re:Vonage's success will be short lived by GrunthosTheFlatulent · · Score: 1

      While I wouldn't put it past cable providers to prioritize their VoIP traffic over a competitor's, they would almost certainly be sued for doing so. So the question is whether or not Vonage would be able to survive the lean times until the case was settled.

    7. Re:Vonage's success will be short lived by shakah · · Score: 1

      The issue gets a little murky, though. Using traffic shaping for things like offering "gaming-inclined" customers a premium service which prioritizes their IP traffic is arguably valid, as would be offering QOS-guaranteed upstream bandwidth for the MSO's voice offering.

    8. Re:Vonage's success will be short lived by harryk · · Score: 1

      They could know by eavs-dropping on the packets comming from your IP through their network, and as well as where they are going. This would be highly immoral (illegal?) and block that traffic, or atleast downgrade the priority of that traffic. What Vonage (and any other VoIP carrier) needs, is to have the ability to test the quality of the connection, similar to the broadband reports testing tool, but setup the tool to test specificly the ports that it intends to use. I use Vonage, and have (I believe) prioritized the packets accordingly, but thats only as good as my LAN is concerned, once it hits the coax, its entirely in Time Warner's hands, something that I have to rely on. I have to admit, that so far Time Warner (currently offering a competing product) has not degraded my service (atleast not that I can tell) and have stuck with a very solid network. For those that complain about uptime, I think that everyone should really look at their ISP, and complain properly. As for the reliability of the line, I use a UPS to power the cable modem, router, and telephone adapter (ATA). I've had reliable service since I started using it, and with a current uptime of over 150 days. Granted its nothing to brag about, but its been solid. my 2 cents... harryk

      --
      think before you write, it'll save me moderator points.
  16. Re:Hope they do a better job than 'On-Demand' by slungsolow · · Score: 1

    I have to disagree with that.

    I have 6 comcast On Demand channels and I haven't had a problem with them in over a year. Hopefully I can get an HDTV soon so I can have 7 OD channels.

  17. Doubtful by grahamsz · · Score: 2, Interesting

    I'd be pretty surprised if comcast can do anything better than their competitors

    That's the glory of having a virtual monopoly and charging me a hundred bucks a month for internet and basic digital cable.

    1. Re:Doubtful by narcolept · · Score: 1
      That's the glory of having a virtual monopoly and charging me a hundred bucks a month for internet and basic digital cable.
      You meant one hundred bucks a month for occasional internet and basic cable that works about half the time. I ended up getting credit for over ONE HALF of last month because I had called twice a day due to there being no TV signal, and the Internet connection going dead every 5 minutes. On top of this, at the same time, I got the notice of rates going up starting in January at the same time. I also continually was asked to call from my home phone because my Lingo voip provided me with a number based in Alexandria, and I am in Woodbridge, VA. I found it absurd that they don't have a problem taking this number as my billing phone number, and I'm sure they would call it quickly if I hadn't paid my bill, but they don't want me calling them from it because the prefix doesn't match my location? That's just silly.
    2. Re:Doubtful by grahamsz · · Score: 1

      I complained to them once that i was getting a 400ms ping time to the UK and that this wasn't normal.

      Their response was pretty much that i shouldn't expect broadband if i'm not connecting to things in the uk.

      The upside is that now their customer service is entirely handled by script reading indians, you can call and say you want to cancel because qwest are doing dsl for $27/mo and they'll half the price of your internet service.

  18. Up time by Punchinello · · Score: 4, Insightful

    I cannot recall in my LIFE picking up my home phone and not hearing a dial tone. Even with a power failure the phone keeps working.

    By contrast, every month or so I will sit down to use the internet and find my Comcast service completely down or the service degraded significantly. When the service is down it can be for minutes, hours, or in a few cases, days.

    How sucky would it be to have unreliable phone service? I just can't risk it right now.

    --

    Remember... ZG9uJ3QgZm9yZ2V0IHRvIGRyaW5rIHlvdXIgb3ZhbHRpbmU=

    1. Re:Up time by Anonymous Coward · · Score: 0

      My cell phone keeps working during a power failure...at least for a few minutes ;).

    2. Re:Up time by CK2004PA · · Score: 0
      I felt the same way as you do. That's why I cancelled my "digital" cable and "high speed" internet connection with Adelphia cable ($100/month, always down, first 70 channels not digital).

      I also cancelled my regular long distance and local phone plan (saved $50-90 a month).

      I now use DirecTV with Tivo ($45 2 rooms) and DSL from Verizon ($35, 1.4 Mbs speed). Coupled with Vonage ($25), I finally feel like the money I am paying every month (and its cheaper!) is not being wasted.

      Stop paying cable companies. Go digital (they are NOT digital on the first 70 channels!!), get Sat TV. Verizon's DSL service has not gone down at all since I've had it for 10 months. I have had to recycle my $40 b wireless router 5-6 times tho.

      --
      "I believe today that my conduct is in accordance with the will of the Almighty Creator"-Adolf Hitler or George W Bush?
    3. Re:Up time by Anonymous Coward · · Score: 0

      "I cannot recall in my LIFE picking up my home phone and not hearing a dial tone. Even with a power failure the phone keeps working."

      That's because it's a mature system and is subject to FCC SLA oversight.

    4. Re:Up time by Anonymous Coward · · Score: 0

      Ya whippersnapper... True story: When my family moved to a house out in the country near the town of Vinland, Kansas we had a CRANK PHONE. No kidding. You crank the little handle, some old lady plugs in a headset and asks you who you want to call. Everyone in a 10 mile radius was on the same party line so when they heard our ring (two longs, a short and a long) people would listen in to get more gossip. And before you start thinking, "Old-timey coot" I have to tell you I'm only 33 years old and this was in the early 1970's.

    5. Re:Up time by Zed2K · · Score: 1

      Its called a UPS. Put your router, cable modem, and VOIP device on the UPS and you'll stay up even during power outages. The cable company has the cable modem infrastructure on battery backup just in case of a power failure so you should to.

      As far as the actual quality of your cable modem service, that another issue entirely.

    6. Re:Up time by krbvroc1 · · Score: 1

      Everytime there is a thunderstorm with momentary power outage, the cable modem headend goes offline and it takes hours, if not a day, for Adelphia (here in Maryland) to reboot it. However, they are quick to make sure cable tv service is back on.

    7. Re:Up time by hackstraw · · Score: 1

      How sucky would it be to have unreliable phone service?

      Although it has gotten better in the past 2 to 3 years, people put up with cellphones that were very unreliable. Me personally, after I was finished "needing" a cell phone, I paid to get out of my annual contract and threw the phone in the trash due to its unreliability and high rates. (That phone was on many resume's before I got a POTS line).

    8. Re:Up time by nizo · · Score: 1

      The best part is if your cable craps out, unless you have a cell phone you have to go somewhere else to call in the problem.

    9. Re:Up time by Unknown+Relic · · Score: 1

      I've just recently started using VOIP and the Nortel box that I received allows you to optionally plug in a regular phone line to use for failover purposes. That way if your power goes out, as long as you have a working phone jack you can still make and receive calls. I'm not sure exactly how it works, but I don't believe you even need to have active phone service to the jack. If the fail over is used (ie. calls are made or received) your next VOIP bill will simply include a "toll" charge, similar to roaming on a cell phone.

    10. Re:Up time by brittm · · Score: 1

      ...And that's why the local phone companies will ultimately have an edge--experience with fiber in the ground.

    11. Re:Up time by SCHecklerX · · Score: 1
      um, my systems have nothing to do with it. A UPS here isn't going to stop Comcast's network from taking a dump with just about every weather change. This usually happens when I am trying to host a chat session or something for my cycling team...so they all think that *I'm* the one to blame. Grrrrr.

      worse, of course, is comcast's ridiculous TOS regarding hosting your own mail server. I can't maintain a mailing list that sends more than 1,000 recipients a day, yet comcast is constantly pimping their ghey 'video mail' service (yeah, I'm such a threat to your pipes with a few small messages to a nonprofit compared to *that* crap).

    12. Re:Up time by Anonymous Coward · · Score: 0

      My TW cable modem has been down exactly twice in the last 4 years... which is more than i can say for my SBC phone service.

      I wish my electricity was as reliable as my cable modem, i dont think ive ever gone a month without some sort of power outage.

      By the way, Honda makes kickass generators.

    13. Re:Up time by apfsds · · Score: 1
      Exactly. That's why I wouldn't consider VOIP on my Comcast service. Mine goes down for 1-3 hours during work hours typically at least once per week. When I call Comcast their response is "oh, I see you're in an outage area now."

      How many people would put up with that on a weekly basis from their phone company?

    14. Re:Up time by cbensinger · · Score: 1

      Before @home went under they were offering phone service here. I ordered it and it was a joke. They power backup they installed was plugged into an outlet off of a light in the basement so when the light was turned off (which it normally was) the battery ran down and phone service eventually went out. Even once they addressed that at least every couple of weeks I'd pick up the phone and not have a dial tone. A call (via a cell phone) to tech support usually got it resolved in a matter of minutes; but it was a pain and I finally went back to SBC....

    15. Re:Up time by Trillan · · Score: 1

      I've been in the Philippines for a few months. It's actually not all that bad. I find myself wanting reliable Internet service -- especially email and IM -- much more.

  19. VoIP not really ready for primetime by hpj · · Score: 4, Insightful

    I have been a VoIP user for about a year now and must say that I don't think it is really ready for prime time by the masses.

    For my purposes it's great since I'm a Swede located in California for now and I still have a Stockholm phone number that I can call (And get called) by all my friends from back home. The problem is however that the VoIP traffic is very sensetive to high loads on my cable service. I have no doubt I'm an above average user of my network, but it can't be unheard of that people actually saturate their cable modem.

    As long as you don't run a quality of service setup (Which can never saturate the cable modem since they are usually set up with really weird buffers giving you around 3 second ping times if you start filling with both up and downloads at the same time) you can't use your VoIP solution. Pretty much any P2P application will cause your VoIP to go down as soon as you start it for instance.

    Setting up QoS is not something that everyone will be able to handle and in that case I think they will be disappointed with their VoIP experience.

    1. Re:VoIP not really ready for primetime by CK2004PA · · Score: 0
      Solution:

      Cancel cable service, go digital with SatTv and use DSL (more reliable and steady speeds).

      --
      "I believe today that my conduct is in accordance with the will of the Almighty Creator"-Adolf Hitler or George W Bush?
    2. Re:VoIP not really ready for primetime by Specter · · Score: 1

      By way of comparison, I often:

      1) Talk on my Vonage line while,
      2) Playing CS or Enemy Territory, and
      3) Listening to radio on the Internet

      with no degredation in my service. Yes, when I'm hammering a big download quality can suffer but I've never had it go out completely as a result of bandwidth usage.

    3. Re:VoIP not really ready for primetime by paul248 · · Score: 1

      Vonage is currently giving the Linksys RT31P2 to its new customers. It's a router + telephone adapter, and it automatically uses QoS to prioritize voice on the upstream. If I try to do a file upload during a call, the upload just goes slower, and the call doesn't degrade. However, if I disable QoS and try a file upload, it will sound terrible.

    4. Re:VoIP not really ready for primetime by NadMutter · · Score: 1

      Part of the problem with using cable modem + VOIP (current setup Comcast + Voicepulse) is that (generalisation here - maybe other cable providers are better), whilst the download rates are pretty good (3 Mb/s typ), the upload sucks. I'm supposed to get 256kb/s upload but it regularly (read 5:30PM - 9PM) drops to under 100kb/s. Voicepulse normally require 80kb/s for their codec so it doesn't take much other activity to hit the upload limits.
      Voicepulse let me use a 'lower quality' (and hence lower bitrate) codec which works with comcast most of the time.

      Comparison. In my previous house, I had DSL 1500/750 spec - typically I saw ~1300/650 with little variation. There the voip was pretty solid. Now it isn't. It could be that the service is worse, or it could be that it doesn't play ball so welll with comcast.

      I'm tempted to blame comcast because this week, I'm seeing 40% packet loss every early evening.

  20. $40 in addition to cable? by Gr8Apes · · Score: 1

    What are they smoking? They already own an existing network, fed by a monopoly no less.

    Then again, perhaps we should be happy they're not offerring it @ $20. They'd run out all the other competitors and then we'd be right back to a full monopoly.

    --
    The cesspool just got a check and balance.
    1. Re:$40 in addition to cable? by funk_doc · · Score: 1

      Do you have any idea of what a monopoly actually is? It appears to me that no one on /. does. You only have a monopoly when there is no competition and no *threat* of competition in the future. Not only does Comcast have plenty of competition between Qwest dsl and satellite TV, there is clearly a continuous threat of competition. I know all you hippies on /. hate big business, but please stop branding them all monopolies.

    2. Re:$40 in addition to cable? by Gr8Apes · · Score: 1

      In my small area of the country, there are no other effective wired competitors to Comcast, unless you happen to be lucky and live within the prescribed DSL service areas. Unfortunately these happen to be around the old POP sites, of which there are very few, with most people living outside the prescribed 15K foot range since the POPs are centered in commercial/industrial areas.

      Satellite only offers TV, not VOIP or internet connectivity. They need to run across someone else's lines, like Comcast. In my neighborhood, supposedly SBC finally might be running DSL service to my house (just over the last couple of months, I live exactly 3.7 miles from the Telecom Corridor, yet I can't get DSL services because the nearest POP is something like 45K feet away...). According to the site, *if* my lines qualify, would get me right at the bottom rung of performance (256Kbps up, 768 Kbps down) for a mere $45/month. My cable service which is 256 Kbps up and 3 Mbps down is also right around $41/month. I haven't bothered getting my lines tested.

      I'm just not seeing the effects of competition here. Package prices have been increasing, features decreasing. Static IPs have virtually disappeared unless you're willing to shell out $78/month or more.

      If prices keep rising, it might almost become worthwhile to run a T1 or DS3 to the house and share it with a few neighbors to defray the cost.

      Seriously, though, service providers and carriers should be separated, thus freeing the consumer to purchase whatever service they want from any provider. The service lines should really be more of a standard utility type infrastructure much like power lines are here. (The infrastructure is regulated, the services providers have more free reign.)

      --
      The cesspool just got a check and balance.
  21. 911 service a must... by Anonymous Coward · · Score: 0

    VoIP is great technology, however, it has to come up with a viable 911 service that can reliably identify your physical location or it can't be a true replacement for other forms of telephone service...

    1. Re:911 service a must... by calidoscope · · Score: 1

      I wondering if homeowner's insurance policies will require a robust 911 service in order to qualify for coverage. On the flip side, is the phone provider liable if the 911 call gets misdirected?

      --
      A Shadeless room is a brighter room.
  22. Dear Slashdot by Letter · · Score: 0
    Dear Slashdot,

    I just subscribed to this service and got my first ever clean, real 56K v.34 connection to my AOL! Thanks VOIP, and so long, 33.6!

    Letter

  23. I have a flyer - $23.99 by SuperKendall · · Score: 1

    I have a Comcast flyer, advertising a price of $23.99 - of course that's before any kind of taxes, after that it ends up being just around $31.

    I'm going to try them out for a little while and see if they are any good, possibly switching to Vonage in the future when they get 911 all squared away (don't know how Comcast is in that regard). I can't understand why a light use local telephone service should really cost more than $10.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  24. About Bloody Time by charleste · · Score: 1

    In 1998 we finally got our broadband via AT&T. In 2000 AT&T promised us VOIP by 2001. Then in 2001 Comcast bought AT&Ts cable service in our area. NOW they're finally going to give it to us before 2006? About time.

  25. VoIP Isn't all it's cracked up to be. by serith · · Score: 3, Insightful

    Until Comcast upgrades their infrastructure, and has oodles of bandwidth to shovel out to its customers, I'd be hesitant to switch. I have VoIP myself with Time Warner - Roadrunner in central New York, and it's nothing to write home about. With VoIP sucking on my modem's limited upstream bandwidth, (thank you again Time Warner for the mammoth 384kbps upstream) you start to notice the packet loss in your conversations, along with the frequent disconnects, and the nice lag you notice on your cell phone but shouldn't have to worry about on your land line. Before you jump ships and think VoIP is some sort of messiah, just take a closer look at what you're getting yourself into.

    1. Re:VoIP Isn't all it's cracked up to be. by IO+ERROR · · Score: 1

      It would help a lot and free up quite a bit of bandwidth if Comcast would get all the spammers and zombie computers off their networks.

      --
      How am I supposed to fit a pithy, relevant quote into 120 characters?
  26. PSTN, not POTS. by Ungrounded+Lightning · · Score: 4, Informative

    With Comcast owning the network that the voice calls will traverse (until it gets to POTS, if needed), will Comcast's VoIP quality be better [...]

    PSTN, not POTS, please.

    POTS = Plain Old Telephone Service. It's an electrical and signaling specification: Two wire, 24v DC supplies, ringing, pulse/tone dialing, cabling and line impedence standards (typically CAT3), etc. RJ and other connectors. POTS, and customers attached to the PSTN by POTS, are a (large) subset of the PSTN but far from all of it.

    PSTN = Public Switched Telephone Service. It's the whole telephone ball of wax. Customers attached by POTS, ISDN (basic or primary rate), Tn with SS7, and several cellular standards, etc. Common numbering plan. Division of effort between long-haul, local, and cellular system providers. International carriers and standards. I could go on.

    POTS is a wire connection standard. PSTN is The Telephone Network.

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
    1. Re:PSTN, not POTS. by Anonymous Coward · · Score: 0

      Hair splitting, and not splitting done by most users, eh?

    2. Re:PSTN, not POTS. by Specter · · Score: 1

      Well, if you're going to get technical about it, this service is really properly called IP Telephony (which is the application; the thing you're actually doing) and not VoIP which is the just transport. But everyone just calls it VoIP anyway. Oh well.

  27. this of course... by Vash_066 · · Score: 0

    assumes that Comcast can give better service than what we had in my area. With horrible TV channels and the Internet service going down three or four times a day and calling comcast to get the "its not on our end, you and your whole block must have all done something wrong at the same time" speech it's no wonder why everyone in a three block radius of my house is now on DSL.

  28. Re:Only three areas? At least one more... by Anonymous Coward · · Score: 0

    They've been offering phone service in Alexandria, VA for some time already. They probably think that by making it look like it's a limited offering more people will sign up so they can say they are on the "bleeding edge" when in reality they are somewhere around the elbow of the hand holding the knife.

  29. But perhaps Comcast can deliver on QOS by SuperKendall · · Score: 1

    I don't think Comcast would be delivering this service unless they could address teh QOS issue. Indeed that's possibly a good reason to sign up with Comcast rather than other providers if you have Comcast as a bandwidth provider. The downside of course is Comcasts known qualities regarding network stability (I have problems also somewhat frequently). But they cannot suffer the massive overload of service calls they will get if the phone stuff hiccups (phone service problems are a lot more likley to generate calls than internet service dropping).

    You might expect your cable internet quality to suffer someone as more people sign up with Comcast for VOIP and bandwith starts being prioritized to calls!

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:But perhaps Comcast can deliver on QOS by Punchinello · · Score: 1

      I suspect if the phone service goes down their support people won't be getting any calls.

      --

      Remember... ZG9uJ3QgZm9yZ2V0IHRvIGRyaW5rIHlvdXIgb3ZhbHRpbmU=

  30. Re:Hope they do a better job than 'On-Demand' by Rude+Turnip · · Score: 1

    I have Comcast. On Demand "channel*s*?" Channel 1 brings up the "On Demand" menu. From there, you can navigate to whatever they're offering. What do you mean by 6 On Demand channels?

  31. against IPv6 and stability on the net? by captwheeler · · Score: 1
    from the article: "cable and the local phone providers ... are trying to become the primary pipelines for delivering an array of entertainment and communications services"

    Its the services that make the money, not being a commodity provider of bandwidth. What of IPv6 and stable VoIP for any service provider? Seems like they would be against it; all the better to lock in their customers. We should be looking to a market where we can get cable tv, phone, etc.. from any 'net provider rather then from the seller of our connection. Thats why we have an ISP market in conjunction with broadband providers.

    --

    Thanks for putting on the feedbag. Thanks for going all out. Thanks for showing me your Swiss Army knife.

  32. Fixed service address by SuperKendall · · Score: 2, Interesting

    That's why for a while most service providers will probably require a fixed service address, so they can hardwire 911 calls from your phone.

    Companies are working on it but the issue is tricky. You'll be happy to know that the solution to this problem will also enable companies to make sure of your physical location on the network before watching things like canadian TV in the US...

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  33. Comcast user.. by sinner0423 · · Score: 3, Insightful

    As a Comcast user for about a year now, I've had my fair share of problems with the service. Most notably :

    1) DMCA letters
    2) Outages at exactly the same time every night
    3) Prompt, yet horrible, customer service

    I expect VoIP from the same company to be on par, if not worse, than their cable service. If I could afford a decent DSL package that offered me 3mb/sec I'd do it. I have a feeling a lot of people use Comcast because they have no other HSI choice in their area, which is really sad.

    The market is just begging for competition right now, and companies just can't dole out the cash to provide & maintain a competent, COMPETITIVE residental high speed network.

    The only other option I have (greater chicagoland area) is SBC - which is about 1/3rd of the bandwidth Comcast offers for the same price. Looks like I either have to move, or stick with Comcrap for the rest of my suburban life.

    1. Re:Comcast user.. by stratjakt · · Score: 1

      There's no room for competition, that's what people keep missing.

      There's a coax wire, a telephone wire, and a power wire going into my home. Let's ignore wireless/satellite as an option (and it's not a real HSI option anyways), and my ISP has to be sending my stuff through one of those wires.

      New construction may well be equipped with fiber, so big deal, it has 4 wires.

      There's no room for competition. Despite de-regulation, Comcast owns the coax, Verizon owns the Cat-3, and BGE owns the power line.

      The most competition there can be is between those three companies.

      The free market will never come through with the type of connections you see in Japan or Korea.

      If we want those crazy fat everyone-gets-100-mbit pipes, we need to have the government step in and bankroll it. That's what the asian countries are doing, and that's why they're leapfrogging past us.

      --
      I don't need no instructions to know how to rock!!!!
    2. Re:Comcast user.. by PierceLabs · · Score: 1

      I have comcast in my area and Bellsouth. Since they can't offer me HSI at 3+ MB/s since I have fiber coming into my house I had to dump them and move to Comcast. Comcast has proven to be mostly reliable at my location in Atlanta - I'd put them in the 99% group, but they have some issues with things like cable boxes resetting suddenly for no reason :)

  34. Re:Hope they do a better job than 'On-Demand' by slungsolow · · Score: 1
    There is 1 channel that offers generic content that is available to all subscribers of their digitial service. This is the one that has stuff like NFL highlights, free cable favorites, and the $5.00 new releases.

    Then they offer an on-demand channel for each additional subscription package you pick up. These On-Demand channels cost nothing. In my case I have the following:
    • HBO OD
    • Cinemax OD
    • Showtime OD
    • TMC OD
    • Starz OD
    They also offer a special OD channel for those who subscribe to their HD service.

    Recently they added an interactive trivia channel to the lineup. Its like one of those bar trivia games except you get to play it at home with your remote control. They offer prizes too!
  35. Re:Only three areas? At least one more... by rkelly · · Score: 1

    Denver? Now that amazes me. Here in Broomfield, the lines are all underground and rotting. When I had Comcast digital cable it went down on a regular basis and had lousy reception. I switched to Dish and it was like getting a new television.

    On DSL I block comcast.com since it only spews spam and viruses. My Qwest DSL connection and phone connections are extremely reliable. I have three phone lines, all of which qualified for DSL.

    A lot of people around my area are switching to DISH.

  36. The Down Low by SuperKendall · · Score: 1

    I cannot recall in my LIFE picking up my home phone and not hearing a dial tone. Even with a power failure the phone keeps working.

    I have - it's called rural telephone service. Sometimes you wait a day or two.

    Even in the city I've had the phone out once or twice...

    I have had cable internet fail more often, granted, it will be injteresting to see if peole are willing to accept a slightly lower quality standard for service uptime or if Comcast will have to shore up the network a bit.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:The Down Low by Andorion · · Score: 1

      I don't think power is the problem - nowadays, most people have cordless phones anyway, which won't work if the power's out.

  37. Two words.. by baudilus · · Score: 1

    Optimum Online

    I get 8.5mb down and 1mb up... for $29.95 a month. Can you beat that with DSL?

    1. Re:Two words.. by killbill! · · Score: 1

      20mb/s down, 1mb/s up, free VOIP and cable TV for EUR 29.99 (incl. VAT).

      Over ADSL. Your point was?
      Oh wait, you only have to surrender to the French first! :(

    2. Re:Two words.. by Anonymous Coward · · Score: 0

      For 20mb/s down and 1mb/s up? "I SURRENDER!"

    3. Re:Two words.. by AKnightCowboy · · Score: 1
      I get 8.5mb down and 1mb up... for $29.95 a month. Can you beat that with DSL?

      In addition to the prohibitions outlined in the Acceptable Use Policy, Residential Optimum Online users may not:

      (a) Run any type of server on the system. This includes but is not limited to FTP, IRC, SMTP, POP, HTTP, SOCKS, SQUID, DNS or any multi-user forums;

      (b) Register or point a domain, sub-domain, or hostname to any Optimum Online IP address. Moreover, users may not have traffic redirected to The Service;

      (c) Resell, share, or otherwise distribute the Service or any portion thereof to any third party without the written consent of Cablevision. For example, Subscriber may not provide Internet access to others through a dial up connection, wireless access or host shell accounts over the Internet, provide e-mail or news service, or send a news feed.

      (d) copy, distribute or sublicense any software provided by Cablevision, except that Subscriber may make one copy of each software program for back-up or archival purposes only;

      (e) FTP/HTTP. Subscriber should also be aware that when using the Computer to access files through means such as FTP (File Transfer Protocol) and HTTP (Hyper Text Transfer Protocol) Subscriber may open access to Subscriber's computer to other Optimum Online users and Internet users. If Subscriber chooses to make use of such applications for file retrieval, Subscriber should take the appropriate security measures.

      No thanks, I'll stick with my $99.95/month 6Mbps/768Kbps ADSL from Speakeasy with 4 static IP addresses, Fileshack subscription, and an AUP that encourages running whatever servers you want to. The cheapest service is usually never the best.

    4. Re:Two words.. by Anonymous Coward · · Score: 0

      Sshhhhhh! The Americans might start to realize just how backwards they are technologically.

  38. Comcast has some advantages IMHO by wachusett · · Score: 1

    I can see some obvious advantages for Comcast over the other VOIP companies. They have an established billing and tech support system, an established customer base, and name recognition. I would think they probably don't have any technical advantages, but I'm not sure. If anything I'd say they were at a disadvantage; if the customer complains about the quality of service, they can't tell him to blame his ISP.

  39. Cringely scores by LuxFX · · Score: 2, Informative
    Hey, that Cringely guy is good ;)

    6) VoIP will continue to shatter the telephone industry with the arrival of WiFi phones, which might finally be the killer app for hotspots. Eventually, all the backbone suppliers will figure out that VoIP is their salvation and will either start their own VoIP companies or ally with big VoIP players.

    from Betting a Billion: Bob's Predictions for 2005
    --
    Punctanym: alternate spelling of words using punctuation or numerals in place of some or all of its letters; see 'leet'
  40. I think a line was removed from the article by SuperKendall · · Score: 1

    Later this year, regional phone providers such as SBC Communications and Verizon Communications plan to introduce their own video service in hopes of stealing customers from cable...

    I was expecting to see this sentence go a bit longer:

    "...while Qwest sits on it's big shiny blue ass and watch the market free fall away from it."

    Disgruntled user trapped behind Qwest residential splitter, AKA "DSL-proof firewall".

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  41. Cell by SuperKendall · · Score: 1

    Cute, but I do have a cell phone... and neighbors also with phones (hopefully not all with Comcast!)

    Why have a physical phone? Good question!

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  42. Already have Dish, and Comcast by SuperKendall · · Score: 1

    I live in Broomfield...

    I am in a six-year old subdivision, so possibly teh Comcast lines are not rotting yet.

    What I do have is a residential splitter so any kind of DSL is out of the question. So, my only option for high-speed internet is Comcast. They have some problems but I would not say more than once every few months thinking back on it... though my stupid router seems to dislike the service and requires a power-off about once a day to reaquire the network.

    I also have Dish, long ago having seen the advantage of not using Comcast for cable. Soon to be VOOM I think though...

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  43. they don't get it by j0shwalk3r · · Score: 1

    Why are all these VoIP packages aimed at replacing the "old" way people use phones? What I want is a low cost VoIP solution that has no long distance and provides a bridge for local POTS calls. It should also provide an easy way to make IP-IP calls. I have a cell phone that gives me free long distance.

    If a service only costs 5 bucks a month, but offered no long distance, I could talk my parents and distant friends into signing up and we wouldn't have to use POTS at all.

    1. Re:they don't get it by Anonymous Coward · · Score: 0

      1) Go to voxilla.com and order a Sipura SPA-1001, which is capable of supporting 2 different VOIP providers (there are other options as well, but the 1001 is the least expensive).
      2) Use the coupon to get free signup and a free month of BroadVoice's "Unlimited World" (21 countries) or "Unlimited World Plus" (35 countries) service.
      3) Before the end of your trial month, switch to their BYOD-lite plan via the BV account portal -- $7/mo (I think) for 100 minutes & 0.02 per additional minute. inbound calls are free.

      It isn't unlimited that way, but it is dirt cheap if you don't use your phone a lot. And the Sipura allows you to set up a second VoIP provider (e.g. freeworlddialup) if you so wish. You should also be able to dial directly to another IP, though I have not tried that myself.

      I've been using VoIP for about a month now. Overall I'm pleased with it, though I definitely need to purchase a cable/dsl router with QoS support.

      I think the main thing the cable company can do that services like BV & Vonage cannot do is to allocate "dedicated" bandwidth to their ATA, as opposed to having it use your existing bandwidth. Not sure if that is how they do it, but it would make sense -- the ATA would just look like another cable modem device to them with a relatively low bandwidth requirement. The other option is they boost your cable modem speed a bit to compensate for the ATA... In any case they don't seem to even have VoIP providers on their radar, but are instead competing with the baby bells with similar rates & cost structures -- savings are gained by "bundling."

  44. Switched to Vonage today by brjndr · · Score: 1

    I just received my Vonage router and hooked everything up today, and it works great. I'm currently using Comcast's cable internet service.

    The last phone call I received before setting everything up was from Verizon. A rep called me to go over plans in hopes of retaining my business. Before he could start reveiwing anything I told him "If you can give me unlimited calling in the US and Canada for $24.99, I'll stay with Verizon." He wanted to go over all the plans, but I just kept repeating what the same thing. He finally said they could give me unlimited calling in the US (No Canada) for $44.99. He seemed diappointed I was going to keep my $20 a month and switch.

  45. Re:Hope they do a better job than 'On-Demand' by Rude+Turnip · · Score: 1

    I get all of that stuff through the same 1 menu, except for the games. I get HBO but none of the others, so a message comes up that I'm not a Showtime subscriber if I try to pick one of their offerings. I guess Comcast has implemented OD differently around the country.

  46. Why overlook the obvious: cell phones by Not_Wiggins · · Score: 1

    Ummm... what about the (growing ever ubiquitous) cell phone?

    You might make the argument that they suck in areas where there's poor reception... but then, you expect these same areas to have kick-ass broadband that you can readily access for cheap?

    And with a cell phone, you're getting data services that are getting faster and faster all the time.

    UMTS is around the corner with Docomo offerings soon after.

    Soon the question might be "why have a wired connection at all?" instead of "which broadband/VoIP combination gives me the best price?"

    --
    Diplomacy is the art of saying, "Nice doggie!" until you can find a rock.
  47. Cell phones with VoIP by quinxy · · Score: 1

    I just bought the Siemens SX 66 (Cingular) a rebranding of the HTC Blue Angel phone. I've used VoIP for a while via Skype/etc. but somehow doing it through the computer always made it much less convenient, or at least feel that way.

    Now with a phone that can run Skype, I've been blown away by the convenience, simplicity, and quality. It's just awesome. I only wish I knew more people in more distant lands who had VoIP software or phones, seems such a waste not to talk to more people!

    (I know there are also VoIP phones which you can plug into a network or your computer, I'm looking into getting some for relatives/etc.)

    Anyway, sorry, I know I'm not contributing much to the conversation, but, being geeky, I wanted to share my excitement about my new phone/PDA (sorry, it's not Linux-based, but in defense I probably would have bought another (already owned one) Zaurus had they not pulled out of the US market).

    --
    Don't vote for Eugene Papansanovich for Congress!
  48. FSCK THAT! it's Comcast's ADVANTAGE owning the net by bshensky · · Score: 1

    Shoot! It doesn't take an MBA to see that once Comcast is managing VoIP packets, they'd be quite happy to prioritize said packets based on their destination soft-switch/router.

    SCENARIO: We both have Comcast broadband. You have Vonage. I have Comcast VoIP. Your VoIP calls are choppy , echo-laden, and drop frequently. Mine don't.

    Guess what - if you want better VoIP quality, you'd better drop Vonage for Comcast.

    Vonage, AT&T and Packet8 will get complaints. They'll take their complaints to Comcast. Comcast, basking in the glory of an unregulated sub-market, will claim those complaints are unsubstantiated and unprovable. And in the meanwhile you'll drop your Vonage account due to unresolved poor quality. You might even sign up with Comcast VoIP, because, hey, even at $40/mo, unlimited calling via VoIP beats the Bells.

    ENDGAME: Broadband monopoly maintained. Score one, Comcast.

    Why the ***k can't the FCC, FTC or anyone else see that it's just plain fscking DANGEROUS when the OWNER OF THE PIPE is the same party as the PROPREITOR OF THE SERVICE OR CONTENT???!?!?!?!?!?

    --
    Makin' money, makin' friends, makin' whoopee and wearin' Depends
  49. Comcast is the LAST to do this!!! by funkdid · · Score: 3, Interesting
    Why is Comcast getting press on this for being the LAST major Cable Co to roll out VoIP?

    Cablevision and Time Warner have been offering VoIP for a long time now and I can personally attest that Vonage is better then both.

    I was a low level net admin at Cablevision when they rolled out their VoIP product. Sure out network was great but no one had any idea how to setup a VoIP infrastructure. Mind you Cablevision spared no expence with equipment, all high end Cisco stuff throughout. We brought in Siemans and they set everything up for us. We had four guys on staff 24-7 just sitting around working on it.

    NOTHING WORKED RIGHT EVER. They would blame our BETA IOS, they would blame Corporate IS, they'd blame our Software Engineering, etc. No matter how "perfect" (by their definition) we made the environment it still never worked. When it did there would be god awful distortion. This was blamed on freak RF anamolies.

    Vonage only does VoIP, they do it realy well. It works the same as when other companies (Like earthlink) Piggyback another Cable Co's modem. Once you get passed the UBR you hop onto another network entirely. If your "On Demand" works ok and your screen doesn't pixelate you should be fine. From the RF point of view all things are created equal. The only differences that you see will be directly attributable to the VoIP provider.

    For the record I understand that Cablevision's VoIP is still crap and Time Warner hasn't done a full blown release yet. If the submitters point of view was accurate these companies would have a far superior product and they would have released it full blast by now without hickups. After all the have network insight that no other company posseses. It would seem obvious that they would be able to make the better product.

    Another side issue is that most Cable Co's have trouble handling the overhead outbound of all these VoIP calls. Think how many Cable Providers Cap uploads low, or cap people after long periods of heavy upload. Guess what happens when you hand out VoIP modems like candy. With TCP/IP an insane network up screws up everyone's down.

    Has anyone seen a Cable Co launch a VoIP service successfully?

    --

    I boycott signatures

  50. suggestions for home alarm systems? by ender_wiggins · · Score: 2, Interesting

    Does anyone have any suggestions for home alarm systems? the alarms that are monitored by ADT and the likes seem to need a telephone line, but i would rather not have one. Is there a way to do this over VOIP or something else without a POTS?

    1. Re:suggestions for home alarm systems? by Larry+Lightbulb · · Score: 1

      We've got a Vonage line for phone calls and a "copper wire" phone line just for the security/fire/smoke alarms - we had a couple of companies we'd used for other things give quotes for whatever wiring/conversion/etc was required to have the alarms using the network, but it was too expensive.

    2. Re:suggestions for home alarm systems? by Anonymous Coward · · Score: 0

      I signed up with Vonage a couple of weeks ago. I have an alarm system that uses the regular telephone line to dial in to the Monitoring Station. I plugged a splitter in to the telephone jack on the back of the router from Vonage - phone goes in to one side, alarm system into the other. I called up the monitoring station and had them put our system in test mode and then I triggered the alarm. It worked perfectly.

      No problem at all.

      Bye Bye Bell. I'm killing my phone line. Obviously there's a problem if my internet connection is down, but in those rare instances I can use my cell phone. Its certainly not worth the extra $45/mth that I was paying to have the 'possible' extra up time.

  51. Tivo vs In-House PVRs by doormat · · Score: 1

    I see this 1st-party vs 3rd-party VoIP playing out like Tivo vs In-house PVRs. You can either get the generic crap from the cable co. or you can opt for the nicer 3rd party stuff.

    --
    The Doormat

    If you're not outraged, then you're not paying attention.
  52. Re:FSCK THAT! it's Comcast's ADVANTAGE owning the by The_Null · · Score: 1

    *chuckle* How can Vonage complain? They are riding a rather expensive last mile broadband network for free. Not even a fare the well from those theives! Of course, if they paid some percentage of their service revenues in the same way Terminating and Originating Access Tolls work ...

  53. Comcast and Reliability by chriscrowley · · Score: 1

    I had a Comcast technician out to my house yesterday because their new dual tuner HD DVR box (Motorola 6412) broke again (this is literally the 5th time!). He was telling me the perks of working for Comcast like free cable, pay channels, internet, etc. and he mentioned that Comcast employees are piloting their new phone service. He was quick to say how awful it was and how many problems he had with it like not always getting a dial tone. He also told me a story about some emergency that happened at his coworker's house and when his daughter went to pick up the phone to dial 911, there wasn't a dial tone and she had to run next door to her neighbor's house to call 911 from there. If their phone service is even half as bad as their new dual tuner DVR box which I get replaced an average of once every three weeks, I would steer clear of any new Comcast services for at least a year before they iron out all the bugs.

  54. Sued? by Anonymous Coward · · Score: 0

    The Comcast contracts I have seen said they can limit any traffic they want to since they are not legally Common Carriers.

  55. Re:Only three areas? At least one more... by teeker · · Score: 1

    You sure you didn't sign up for their regular cable phone service? I've had it for 2+ years here in MN...it works just like regular phone service, except you connect to the PSTN via Comcast's cable connection instead of the LEC's copper. It's pretty much regular phone service.

    --
    teeker
  56. What is the quality of VoIP like? by lowrydr310 · · Score: 1
    I haven't used VoIP yet, and no one I know has it. How good can it be? I used to play around with Dialpad.com, a web-based telephone service, and though the audio quality was pretty good the calls would frequently drop or get very choppy. I imagine things have gotten better since then, but is it as reliable as an old-fashioned copper line?

    I was never a fan of digital cable, and some info that was recently brought to my attention makes me dislike it even more. Even if you have digital cable, the first 125 channels are still analog!

    1. Re:What is the quality of VoIP like? by Anonymous Coward · · Score: 0

      Ive been using VOIP for about a month now (broadvoice over a TW cable modem) and so far nobody has noticed a difference, you would never know you were using a VOIP connection unless someone told you.

      the only noticable differences ive noticed so far are...
      A: my phone bill is now $30 cheaper
      B: my new phone company actually values me as a customer.

    2. Re:What is the quality of VoIP like? by baratunde · · Score: 1

      fyi, comcast will soon be converting it's analog to digital and sending it out as digital, saving bandwidth and improving image quality. they didn't say exactly when, but sometime during 2005 if you believe them

      --
      - Comedian and Writer See the latest blog thoughts at http://www.goodcrimethink.com
  57. My VoIP experiences are so far positive by tarsi210 · · Score: 2, Informative
    I've seen a lot of posts about the various experiences, VoIP isn't ready for the end user, etc. I agree with the end user bit, but VoIP is certainly ready for and should probably be exploited by the geek community. Here's my setup and situation:
    • Internet: Mediacom 3Mbps down, 256K up cable modem. Quite reliable, down probably for 10 minutes a month, maybe less. About $45 for that.
    • VoIP Provider: BinFone Service through Binhost Technologies, a company I'm a part of. We're small but we know our shit, we're cheap, and we have geeks running the entire show. We are more into reselling VoIP but also do individual IAX and SIP accounts. Rates are $0.03/min for USA, $0.05/min for Australia (wife is Australian, we call there a lot). More info here.
    • Phone: Grandstream Handytone 486 SIP phone adapter. A very cheap ($65, I believe) phone adapter, but has a web interface, good features, and does what I need it to. It is plugged into the network via CAT5 and into the phone patch block via standard POTS wire.
    • IAX Server: I run my own IAX server (Asterisk) in-house. It talks to Binhost's server through the IAX protocol (Asterisk proprietary) which is very efficient. I have an X100P FXO PCI card in it that allows connection to the PSTN (my landline) and a NIC to talk to the network.
    • Firewall: All of this sits behind the firewall, a simple Pentium 233 running Slackware 9.1 and using iptables and QoS scripts to regulate traffic. The QoS designates packets by the MAC address of the Grandstream as highest priority so my VoIP packets always get through quickly.
    All right -- big deal, you say. But wait, there's more!

    The phones in the entire house are connected to the phone patch block through the patch panel and a 66 block. The VoIP adapter is also connected to the phone patch block as well as the network. The Asterisk box is connected to the network and to the PSTN landline. So. When I pick up a phone (any of the three in the house), I simply dial a number. The signals from all the phones run through the Grandstream VoIP adapter to the Asterisk box. The Asterisk box figures out if it's a local call or long distance. If local, it uses the FXO card to send out the call on the PSTN. If long distance, it communicates via IAX to the Binhost server and places the call over the Internet. No intervention is required on my part as to where it goes, it just does it right.

    If the Internet connection is down or otherwise inaccessible, it automatically falls back to the landline so calls can still be placed.

    The end result is that I get much cheaper phone calls than I would if I used my long distance on the landline (7 cents US/12 cents Australia vs 3/5), yet I don't have to inconvenience myself with having to worry about which phone I have to use for a phone call.

    Incoming calls are received by the Asterisk box. Assuming I haven't turned on call forwarding or do-not-disturb, it rings through the VoIP adapter to the phones in the house. If nobody answers, Asterisk picks up the line and gives a message and allows the user to pick either my or my wife's voice mail box and leave a message. Very handy.

    Costs:

    Monthly VoIP service: About $20 for the calls, $5 for the line.

    Internet: $45/month

    Asterisk: Free

    Asterisk server: Free donation

    FXO Card: $15 on eBay

    VoIP Adapter: $65

    Wiring: out of some old box

    Firewall: Free donation as well

    Landline costs: $17.95/month
    So total? $80 in startup, $87.95 monthly for all my phone calls and Internet service. I call that a *deal*.

    1. Re:My VoIP experiences are so far positive by Anonymous Coward · · Score: 0

      Maybe someone donated the PRI costs too, seems to me thats the big killer as you can't oversel them too well and they have a hefty monthly cost. Maybe this is just my area though.

  58. Rollout??????? by Saeed+al-Sahaf · · Score: 1

    Comcast has offered VOIP in Tacoma for the last 6 months.

    --
    "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
  59. that's a dumb distinction by Anonymous Coward · · Score: 0

    I would suggest perhaps you made it up yourself.

    Whomever made it up did so just to try to cover how PSTN was made up because they didn't like POTS.

    Let me give an example:

    POTS includes "service". If it were just wiring, it wouldn't include service in its name.

    I also believe CAT3 is higher spec than POTS wiring.

    1. Re:that's a dumb distinction by Ungrounded+Lightning · · Score: 1

      I would suggest perhaps you made it up yourself.

      Google for it, dude, or check a wiki, before you sound off.

      It's the industry's own terminology.

      And trust me, as someone who has to deal with them professionally: There's a LOT of oddball terminology distinctions that can become VERY important when you're dealing with them. Like DS1 vs. T1 for instance.

      --
      Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  60. That's a promotional rate... by PornMaster · · Score: 1

    It's only $29.95 for the first 6 months.

    After that, depending on what other Cablevision services you have, it's either $44.95 or $49.95 per month

    It's still "wicked fast", but I wanted to make sure people had the straight dope.

  61. Vonage Experience by Dios · · Score: 2, Informative
    Not to flame, but more as a comparison...


    I have the basic Vonage 500 minutes/month plan for $14.99. Cox internet service (4 Mb down, .5 Mb up) for $50/month (would be $40 but I don'tuse their cable service). Additional minutes for VoIP (which I've never come close to the 500 minute limit) are billed at 3.9 cents/minute.


    So for $64.99 month I get my internet access and Voip.


    Start up fees for internet were free, for the Vonage VoIP Service it was 29.99 + 9.95 shipping/handling. So lets say $40 for startup.


    The linksys RT31P2 VoIP router was included in that price (I understand there is now a wireless version available!). I simply unplugged SBCs line outside, and plugged in a cable from the router to the phone jack in the wall and wallah, phone service using my normal phones throughout the house. For me its nice that the RT31P2 just works, no maintenance, no problems, no ext2 file system to crash, whatever.


    So total set up fee $40. Monthly fees for Vonage, $15 (+ some tax so like $16.50 a month). Monthly fee for cable $49.95. So for $67.00 month full internet and phone.


    Cable outages happen about once every 2 months. So reliability hasn't been an issue. Voice quality is great, actually there is a setting in the router to adjust the Quality of Service settings for the voip. When a voip call comes in, it automatically adjusts my bandwidth allocation to provide for the phone service, when I hang up, my download speeds/torrents/whatever go full rate again.


    Now I just wish Tivo or someone would allow me to have a TV Subscription service, watch what I want, when I want, and only pay for what I view. That'd be nirvana.


    All in all I'm pleased with VoIP and would recommend it to anyone.

    1. Re:Vonage Experience by tarsi210 · · Score: 1

      actually there is a setting in the router to adjust the Quality of Service settings for the voip. When a voip call comes in, it automatically adjusts my bandwidth allocation to provide for the phone service, when I hang up, my download speeds/torrents/whatever go full rate again.

      That's really cool, I didn't even know they had anything like that yet. I think that's a big issue; I know that until I applied QoS to the firewall, if I was doing something big on the 'net I would hose out my VoIP and that would be, as they say, that. So I got on that bandwagon pretty quick and it works nice now. Good setup you have. What's Vonage charge for international? That was the big push for us to VoIP, as we were spending $$$ bucks calling there every week.

    2. Re:Vonage Experience by Dios · · Score: 1
      Vonage rates are dependent on the country you are calling. I don't ever call international so I don't know.


      Rates are at


      http://www.vonage.com/intrates.php

  62. telephone harassment by SilverspurG · · Score: 1

    If Comcast will be more vehement about tracking and prosecuting individuals who harass their customers...

    Look. I owe money on a car. I'll be more than happy to pay $50/mo. That's all I can afford. How is saying,"I want to pressure you until you crack" going to raise my salary?

    --
    fast as fast can be. you'll never catch me.
  63. Possibly, but... by SuperKendall · · Score: 1

    The flyer does say "Digital Phone Service" though, and has not been offered here as far as I know until recently. I'll have to wait and see what I get from it.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  64. No thanks by SCHecklerX · · Score: 1

    As often as comcast's network goes down; if I had this I wouldn't be able to call about the problem. I'll stick with the local telco for phone service and cognistate for long distance, thanks.

  65. QoS by AndrewX · · Score: 1

    "will Comcast's VoIP quality be better than their competitors such as Vonage, which relies on third party Internet connections to carry their VoIP?"

    "Setting up QoS is not something that everyone will be able to handle and in that case I think they will be disappointed with their VoIP experience."


    Any VoIP provider worth thier monthly fee will provide QoS for you (ie Speakeasy, I don't think Comcast does) if you have to use THEIR internet connection. Otherwise, mom will be on the phone to grandma, and little homer will start downloading all the asian teen porn he can, and all of a sudden grandma will start to gag on a rice cake and mom will never know, because her voice service went all choppy.

  66. Monopoly status varies by geography by apfsds · · Score: 1
    Where I live (telecom corridor 2 miles outside Dallas) Comcast has a virtual monopoly on residential broadband. SBC doesn't offer DSL and there is no wireless or broadband over power line service.

    There may be a *threat* of competition, but that doesn't amount to a hill of beans to people in my neighborhood - we're still forced to use Comcast or dial-up. It might as well be a monopoly.

    We're clearly not in a rural area. Many people in the US are in the same situation, or worse.

  67. Re:Hope they do a better job than 'On-Demand' by Anonymous Coward · · Score: 0

    OnDemand isn't run by Comcast. Look to companies like n2broadband.com for all the infrastructure and deployment ofthese services. Comcast's VOD is different in different regions.

  68. They're coming soon... by WoTG · · Score: 1

    the company I work for recently had a discussion around moving to alarm monitoring over the Internet this with the alarm co. I suspect that alarm companies will start with business customers where the margins are better. It won't be too long until home users get this option too. It's cheaper for everyone, plus, they can monitor for "cut" lines easily (i.e. you can ping a router every 5 minutes for free, but you can't have your alarm system take over the phone line to check-in every 5 minutes!).

  69. you're an idiot by Anonymous Coward · · Score: 0

    voice over ip and the telephone service comcast has been offering are two different products.

    none of the ads or anything said voice over ip, you just assumed, it's not comcasts fault you didn't actually read what the product was.

  70. I've got Comcast phone service. by Spinning+Hat · · Score: 1

    I've got phone service by them, and it's not a VoIP connection, but they do come and setup a seperate box, away from my modem, but through the coax. I've had no problems with that, and the Long Distance charges are less than the local Baby Bell, and about half the price. I have no desire to go to a true VoIP service, mostly because of the cost, but also, I don't need another device on my network sharing my limited upload speeds.

  71. SCALE 3x Plans Panel on the Future of VoIP and OSS by Anonymous Coward · · Score: 0

    The Southern California Linux Expo has announced plans to host a panel discussion on the future of open source and voice over IP technologies at SCALE 3x. SCALE 3x, the Third Annual Southern California Linux Expo is the premier grass roots Linux and Open Source conference.

    Panel members will include Louie Mamakos, (Chief Technology Officer - Vonage), Jeff Bonforte (SIPphone), and Darryl Strauss (President - Digital Ordnance). These leaders from the VoIP and open source communities will cover topics relevant to the future of open source Voice Over IP (VoIP) efforts. Subtopics will include the effects of government regulation on peer to peer (P2P) / open-source VoIP projects, current future VoIP standards, as well as technical and legal hurdles.

    SCALE 3x will be held at the Los Angeles Convention Center on February 12th and 13th, 2005. Registration for sponsorship and attendance is still open. Full conference passes are available at a discount with the promo code "newsp", additional discounts are available for students. Exhibit hall passes can be obtained at no cost with the promotional code "free". More information on speakers, sponsors, exhibitors, and the conference schedule is available online at www.socallinuxexpo.org.

  72. Well the technology is there, and it does work by PalmKiller · · Score: 1

    Well I talk to our other people at our remote offices over ip all the time. And frankly its quite spooky how clear it is, much clearer than the old pots method. Of course this is over private lines (p-t-p and frame) and uses QoS, requires about 24Kb per call on our S8300 system (a linux based avaya phone system). I also run databases over the same lines that lets the voice through first and I don't have any problems there. Now you take this a bit further and go over the internet and this is where things get interesting, ip problems come from where QoS is not implemented . . . of couse within their own networks running QoS I would say they get about what I do, which is crystal clear voice reproduction.

  73. Cell Phone by falser · · Score: 1

    That's why you have a backup phone - a cell phone. Get a pay as you go plan (T-mobile isn't bad), and you have a phone that'll work during a power outage and emergencies when you're away from home.

  74. Re:Up time - LOTS of down time with Verizon by ChreodeRiot · · Score: 1

    I have a verizon land line and I have a terrible time getting a dial tone. my line goes down several times a week. We get crossed lines and regular calls with no one there (followed by loss of dial tone). I have reported the problem (which was a pain in the @ss) and they supposedly came out and fixed it, but it's still happening. We've had conversations with the person who's line is crossed with ours and he's pretty pissed too.

    We are about to switch to Vonage, but I'm checking these comments before making a final decision. I have comcast internet and cable service, but I think I'm going to bank on them not f'ing to much with the Vonage packets. anyway, It can only be better than my verizon service.