When on their days-old SP2 upgrade guide, they list tags like and . Hel-lo? Ever hear of XHTML? It's case-sensitive according to the standards. I can understand the cost of migrating existing systems, but for any new things not to be completely standards-compliant -- especially from the company who controls the browser market -- is appalling.
vijaya_chandra: Do you mean that you've got the laptop without the pre-installed Microsoft Windows XP Home Edition !?!
Hah, I wish:) No, I mean I googled "laptop coupons" (sans quotes) and happened to get lucky. The discount is still on, in fact, which is great news for anyone considering getting a Dell! You should check out the first item on this page, as long as you do it before June 30th. Just customize your laptop and near the end there'll be a spot to enter the coupon code.
Wow, this comes right at the time when I'm buying my first laptop. Gather round and hear the sordid tale of their utter lack of customer service!
The HP zt3000 model seemed to have the perfect balance of price and performance. I tried ordering one on their site, but since I didn't sign up simultaneously, it took me to a page where I couldn't check order status and I didn't get a confirmation email. So, I ordered my customized model over the phone the next day.
Imagine my shock when I checked my confirmation email and found that the default configuration had been ordered instead -- $50 more expensive than my customized one, and less powerful to boot! I called back to correct it, and they said it wouldn't be a problem; they'd call *me* in 48 hours.
48 hours and no phone call later, I called them back and was advised to cancel my order outright and place it again. I tried, but the screw-up order had placed a hold on the money, so I couldn't order again until it expired!
At this point, their *original* mistake had cost me the better part of a week on a time-sensitive deal, so I figured I'd get them to pay for expedited shipping. Twice, I was told a supervisor would call me by such and such a time. When this failed to happen both times, I called again and requested to be put through to a supervisor. I told him what had happened and asked for free shipping so *they* could cover the mistake *they* made. And he wouldn't even give me that.
So, to summarize, I made 13 phone calls, was told "don't call us, we'll call you" three times and it never happened, and they wouldn't even take action to correct *their* mistake which cost me all the time. At this point, I realized no laptop is worth all that crap.
(Seems I've gotten a happy ending, though. I found a very comparable (slightly better) Dell Inspiron 8600 for slightly less, and by Googling I found a coupon for a not-insignificant 10% off! It'll arrive in a few weeks, and I can't wait to put Gentoo on it;)
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Macaque is completely upright! How terribly exciting!
When on their days-old SP2 upgrade guide, they list tags like and . Hel-lo? Ever hear of XHTML? It's case-sensitive according to the standards. I can understand the cost of migrating existing systems, but for any new things not to be completely standards-compliant -- especially from the company who controls the browser market -- is appalling.
vijaya_chandra: Do you mean that you've got the laptop without the pre-installed Microsoft Windows XP Home Edition !?!
Hah, I wish :) No, I mean I googled "laptop coupons" (sans quotes) and happened to get lucky. The discount is still on, in fact, which is great news for anyone considering getting a Dell! You should check out the first item on this page, as long as you do it before June 30th. Just customize your laptop and near the end there'll be a spot to enter the coupon code.
Wow, this comes right at the time when I'm buying my first laptop. Gather round and hear the sordid tale of their utter lack of customer service!
;)
The HP zt3000 model seemed to have the perfect balance of price and performance. I tried ordering one on their site, but since I didn't sign up simultaneously, it took me to a page where I couldn't check order status and I didn't get a confirmation email. So, I ordered my customized model over the phone the next day.
Imagine my shock when I checked my confirmation email and found that the default configuration had been ordered instead -- $50 more expensive than my customized one, and less powerful to boot! I called back to correct it, and they said it wouldn't be a problem; they'd call *me* in 48 hours.
48 hours and no phone call later, I called them back and was advised to cancel my order outright and place it again. I tried, but the screw-up order had placed a hold on the money, so I couldn't order again until it expired!
At this point, their *original* mistake had cost me the better part of a week on a time-sensitive deal, so I figured I'd get them to pay for expedited shipping. Twice, I was told a supervisor would call me by such and such a time. When this failed to happen both times, I called again and requested to be put through to a supervisor. I told him what had happened and asked for free shipping so *they* could cover the mistake *they* made. And he wouldn't even give me that.
So, to summarize, I made 13 phone calls, was told "don't call us, we'll call you" three times and it never happened, and they wouldn't even take action to correct *their* mistake which cost me all the time. At this point, I realized no laptop is worth all that crap.
(Seems I've gotten a happy ending, though. I found a very comparable (slightly better) Dell Inspiron 8600 for slightly less, and by Googling I found a coupon for a not-insignificant 10% off! It'll arrive in a few weeks, and I can't wait to put Gentoo on it