After working on helpdesk for the past 11 months I have learned that clients will ask for anything and everything. Including 1 month of free service for 30secs of downtime on a dialup account. I am the Support Supervisor the the ISP for about 5 months now. I get all the "fun" calls. Everything from my ADSL is broken to give me my money back. The best calls are, your DNS server is broken because I can't see my domain outside your network. A quick check of the whois on the domain and you see that the "luser" hasn't renewed it, then you think "should I renew it' or let him know.
Of course I get to handle thirteen other techs, plus the entire ADSL Administration as well as most of the DNS administration and all of the domain web hosting clients. Gotta love Tier II, especially when your last job was in fast food and you got thrown out of University.
I don't get paid what I am worth but I love it when "lusers" call saying "I have this picture on my desktop and I can't get rid of it. Oh ya my wife is going to be home in five mins can you help me?" You want to say "sorry but that isn't internet related please contact your vendor!"
Another of my favorite tasks is disabling accounts for non-payment. You'd be surprised how fast a client calls when he/she can't get their precious porn or warez.
The really cool thing is that, my boss is twice my age but excepts my opinion and uses my advice, especially when hiring and firing staff.
All in all, I don't understand why most would hate tech support, so it is stressful, doesn't pay much and makes you wish the phone was never invented. But come on, who would love to hear 40 year old's who can't use a mouse but their kids can crack into your bank and give you a million dollars.
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TELUS.net in Canada has been offering games that can be downloaded as a subscription service for over 6 months now.
You can find information at TELUS.net Games
He was probably murdered because he looked at the killer's girlfriend..
After working on helpdesk for the past 11 months I have learned that clients will ask for anything and everything. Including 1 month of free service for 30secs of downtime on a dialup account. I am the Support Supervisor the the ISP for about 5 months now. I get all the "fun" calls. Everything from my ADSL is broken to give me my money back. The best calls are, your DNS server is broken because I can't see my domain outside your network. A quick check of the whois on the domain and you see that the "luser" hasn't renewed it, then you think "should I renew it' or let him know.
Of course I get to handle thirteen other techs, plus the entire ADSL Administration as well as most of the DNS administration and all of the domain web hosting clients. Gotta love Tier II, especially when your last job was in fast food and you got thrown out of University.
I don't get paid what I am worth but I love it when "lusers" call saying "I have this picture on my desktop and I can't get rid of it. Oh ya my wife is going to be home in five mins can you help me?" You want to say "sorry but that isn't internet related please contact your vendor!"
Another of my favorite tasks is disabling accounts for non-payment. You'd be surprised how fast a client calls when he/she can't get their precious porn or warez.
The really cool thing is that, my boss is twice my age but excepts my opinion and uses my advice, especially when hiring and firing staff. All in all, I don't understand why most would hate tech support, so it is stressful, doesn't pay much and makes you wish the phone was never invented. But come on, who would love to hear 40 year old's who can't use a mouse but their kids can crack into your bank and give you a million dollars.
Just my $0.02.....
Since I am an Internet Support Technian and a
System Administrator, I deal with this all the
time.
I find that after a user installs AOL 5.0 thier
modem for some reason or another is 'taken' over
buy AOL.
ie: You can't use a normal Dial-up Networking Connetion to your local ISP.
The error is that the modem cannot be found, or
is not turned on, etc.
But on the other hand, the AOL Dialer works
just 'ducky'.
The only solution is to go into the network
properties of Windows and remove the things that
are tied to AOL.
But most users won't do this, cause they use AOL
regularly.
So in my regards I think AOL should learn to
treat the consumer with respect and not interfere
with another dial-up adapter.
Just like the rumor that MS NT 4.0 new service
pack causes LOTUS NOTES to crash almost every
time it is used.
This is who distributed the IP address that linux.net points to:
Reseaux IP European Network
Co-ordination Centre
Singel 258
Amsterdam, NL-1016 AB
http://www.ripe.net/nicdb.html
+31 20 535 4444
Fax- - +31 20 535 4445
http://www.ripe.net/nicdb.html
this is what ripe.net gave out for 193.79.73.114
inetnum: 193.79.73.0 - 193.79.73.255
netname: CDONE
descr: NetOne/CDOne Internet Facilities
country: NL
admin-c: MC2488
tech-c: TJ1177-RIPE
status: ASSIGNED PA
mnt-by: NLNET-MNT
mnt-lower: NLNET-MNT
changed: andre@NL.net 19960115
changed: ripe-dbm@ripe.net 19990706
changed: ton@NL.UU.NET 19991023
source: RIPE
don't know if that helps any?