My post was not specifically about telephone support. He seems to be intimidated by some technical problems. No matter what level support you provide, you need to be able to troubleshoot methodically.
Don't worry about my technical future - it's in good hands:)
I'm sitting there wondering who is at the other end of the line, what they want, and how I'm going to fix it.
You need some methodical troubleshooting skills. There is a learning curve, but once you understand the hardware, software and connectivity and how they interoperate you can handle ANYTHING. Start by narrowing the problem down to a few possible causes and eliminate each by testing. Don't worry if it takes a while - a good troubleshooter will be patient enough to work through the problem until it is finished. If your customer (or worse, your boss) doesn't understand this, don't get flustered. If you have to, you can always explain your methodology. If you have one, your boss will support you -- or if s/he doesn't, update your resume.
Easy - cops don't sue you; they screw with you directly. They have way too much discretion to do whatever they want without facing consequences, apparently.
Thanks for the perspective and references, but don't get too heavy-handed about pretending to be lawyers on/. - how many of us really would want to be lawyers?
Slashdot comments section is IMO mostly for airing opinions, like "All lawyers should be shot." This is obviously not to be taken seriously, but has some merit...
However, it is best that we continue to remind each other IANAL, if appropriate. Point taken about journalistic integrity tho (now to dig up that Hooters link I missed...)
This, BTW, is the case with most class action lawsuits because they aren't adequately regulated.
Aha! I was wondering the point behind this little piece of boilerplate in the complaint:
A class action is superior to all other available methods for the fair and efficient adjudication of this controversy. Plaintiff knows of no difficulty to be encountered in the management of this action that would preclude its maintenance as a class action.
I think it's more like attorneys have no concept of Truth. All arguments have merit and can be argued... so pick the side of the argument that has the most money. Wait -- what you said.
With funding like this I'm thinking of starting my own "research project."
Darpa, fittingly, contributed to the $500,000 in seed funding for the OceanStore project, which now amounts to just a few computers, a few grad students and a couple of published academic papers.
Three VA Linux 1220 ($8,000 each)
Grad students ($50,000/year each - probably less)
Research papers (hire Jon Katz to write 'em $5,000)
Grand total: ~ $174,000 leaving $326,000 for my Swiss account. Sweet
most kids are never going to have any use for knowing HOW a computer works. thye just need to know it does, and what the process for getting from point a to point b
This was an IT class. Presumably the students were there to learn how a computer works.
Semantics. I just resent the assertion that 2.4 is overdue when 2.4 testx has been available for so long. I have been running test9 since it came out and test7 before that. test4 gave me some trouble (wouldn't compile on either of two boxes) but was quickly updated.
I don't even really care when 2.4 final release is available since I experience no problems (zip, zero, zilch) with test9. I will probably give test12 a whirl sometime when I get bored, but I have no real reason to.
I'm saying that a teacher is an authority figure in a school system where students are required by law to attend classes until a certain age. As such s/he is accountable for his/her actions, including what s/he tells the students in her/his charge.
If this increasingly gender-confused individual tells the students that some sort of reward will be given for completing a given task and then fails to make good on that promise, the student may have legal recourse. Since the teacher is a paid member of the school system, the teacher's liability may be extended to the school system.
What is illegal about a company asking to have its security tested and broken, if possible? Although the teacher had no authority to act as a representative of the company in question, the company itself could legally make such a contract.
The school system does NOT owe the kid money any more than the mysterious "security company" does.
Interesting word: owe. The teacher, and by extension, the school system may be liable for any damage done by the student since the teacher is in a position of authority over the student. If the teacher told the students that a reward would be paid, he might be held accountable for such a claim. If the reward was substantial and this issue made it to court, it could be argued that the student earned the reward and his teacher (or the school system) must pay.
Someone is bound to argue with your statement about losing 10 lbs. in a week saying it isn't realistic. Not me. When I was in college I participated in several martial arts tournaments, sometimes weighing in competitors. Most people tried to get in at the top end of whatever weight class they can so they have the advantage of being (usually) strongest.
One day there was this guy who was about 6 lbs. over the limit of his weight class. He had about 45 minutes before the match, so he said he wanted to lose the weight before being allocated to a weight class. He ran around the auditorium for about 15 minutes, urinated, and stripped to underwear (in front of a large crowd:). He weighed in 5 lbs. lower than on first check. I gave him the mark on basis of scale (in)accuracy.
I doubt you meant to make a one-to-one comparison between getting your ad to pub and being stranded in the desert. I never said spam was ok, either.
I do hope that if you really rely on a single mail server that you have another option just in case. A secondary dial-up account to a large, reliable ISP in your area would seem to be particularly important to you and well worth the minimal cost.
The result was that punishment for horse theft was DEATH or worse.
The result of what? The penalty for horse theft was probably so high because a horse was *so* valuable in the old West. Imagine having your only source of transportation taken when the nearest source of food or water might just be unreachable by foot. The impact of bringing down a mail server is not quite the same.
I know a couple of people who were sentenced to 5 years in prison for attempted murder. Again - not quite the same class of crime. I am no lover of spam, but 7 years???
Slashdot Mirror
Yeah, I have heard of it. I wouldn't have that kind of job.
Don't worry about my technical future - it's in good hands :)
You need some methodical troubleshooting skills. There is a learning curve, but once you understand the hardware, software and connectivity and how they interoperate you can handle ANYTHING. Start by narrowing the problem down to a few possible causes and eliminate each by testing. Don't worry if it takes a while - a good troubleshooter will be patient enough to work through the problem until it is finished. If your customer (or worse, your boss) doesn't understand this, don't get flustered. If you have to, you can always explain your methodology. If you have one, your boss will support you -- or if s/he doesn't, update your resume.
Easy - cops don't sue you; they screw with you directly. They have way too much discretion to do whatever they want without facing consequences, apparently.
or it has to be true
Slashdot comments section is IMO mostly for airing opinions, like "All lawyers should be shot." This is obviously not to be taken seriously, but has some merit...
However, it is best that we continue to remind each other IANAL, if appropriate. Point taken about journalistic integrity tho (now to dig up that Hooters link I missed...)
Aha! I was wondering the point behind this little piece of boilerplate in the complaint:
A class action is superior to all other available methods for the fair and efficient adjudication of this controversy. Plaintiff knows of no difficulty to be encountered in the management of this action that would preclude its maintenance as a class action.
Geez - all of a sudden Bill G. sounds like the warm and fuzzy type.
I think it's more like attorneys have no concept of Truth. All arguments have merit and can be argued ... so pick the side of the argument that has the most money. Wait -- what you said.
Darpa, fittingly, contributed to the $500,000 in seed funding for the OceanStore project, which now amounts to just a few computers, a few grad students and a couple of published academic papers.
Three VA Linux 1220 ($8,000 each)
Grad students ($50,000/year each - probably less)
Research papers (hire Jon Katz to write 'em $5,000) Grand total: ~ $174,000 leaving $326,000 for my Swiss account. Sweet
i love irony
This was an IT class. Presumably the students were there to learn how a computer works.
Hmmm - I think maybe *both* of you just spend a good deal of time with someone in the rail site. But for the record, mine does it too ;)
I don't even really care when 2.4 final release is available since I experience no problems (zip, zero, zilch) with test9. I will probably give test12 a whirl sometime when I get bored, but I have no real reason to.
Well ... I believe your first impulse is the correct one, but BeOS and the BSD's also come to mind.
At least the cracker could use one of those numbers to send the sysadmins a recovery care package:
pizza
Mountain Dew
1/2 ton of candy in Christmas colors
151 proof "eggnog"
If this increasingly gender-confused individual tells the students that some sort of reward will be given for completing a given task and then fails to make good on that promise, the student may have legal recourse. Since the teacher is a paid member of the school system, the teacher's liability may be extended to the school system.
What is illegal about a company asking to have its security tested and broken, if possible? Although the teacher had no authority to act as a representative of the company in question, the company itself could legally make such a contract.
Jinx (see post above) - seems ironic that your handle is "parity"...
Interesting word: owe. The teacher, and by extension, the school system may be liable for any damage done by the student since the teacher is in a position of authority over the student. If the teacher told the students that a reward would be paid, he might be held accountable for such a claim. If the reward was substantial and this issue made it to court, it could be argued that the student earned the reward and his teacher (or the school system) must pay.
One day there was this guy who was about 6 lbs. over the limit of his weight class. He had about 45 minutes before the match, so he said he wanted to lose the weight before being allocated to a weight class. He ran around the auditorium for about 15 minutes, urinated, and stripped to underwear (in front of a large crowd :). He weighed in 5 lbs. lower than on first check. I gave him the mark on basis of scale (in)accuracy.
Ah - I must have slept through history class. Thanks for enlightening me.
I do hope that if you really rely on a single mail server that you have another option just in case. A secondary dial-up account to a large, reliable ISP in your area would seem to be particularly important to you and well worth the minimal cost.
The result of what? The penalty for horse theft was probably so high because a horse was *so* valuable in the old West. Imagine having your only source of transportation taken when the nearest source of food or water might just be unreachable by foot. The impact of bringing down a mail server is not quite the same.
I know a couple of people who were sentenced to 5 years in prison for attempted murder. Again - not quite the same class of crime. I am no lover of spam, but 7 years???