There is some points you seem to ignore about offshore outsourcing as it is completely different than a local outsourcer.
1. Most of the time (based on my experience) they ensure their own call quality, therefore they tend to be a little less "harsh". I have seen at multiple occasions a call being graded 100% when the employee would probably have been kicked right out the office if he would have done that here.
2. The "outsourcer" (the company) IS getting paid by the call & airtime, then the employee taking the call at their office gets paid by the hour just like eveybody else, that means more call is the better for them.
Slashdot Mirror
I guess they forgot to copy that part. They really are taking the "Made in China" to a new level of "I definately can't trust this"
1. Most of the time (based on my experience) they ensure their own call quality, therefore they tend to be a little less "harsh". I have seen at multiple occasions a call being graded 100% when the employee would probably have been kicked right out the office if he would have done that here.
2. The "outsourcer" (the company) IS getting paid by the call & airtime, then the employee taking the call at their office gets paid by the hour just like eveybody else, that means more call is the better for them.
Aww that means me and my 1.5mb adsl connection cannot take an entire root cluster out :(
Thanks for ruining my day!
I wouln't mention "internet" in there, Al Gore would be unhappy about that!