You said you would call Visa on your grandparents behalf. That should be your 1st call. Visa has an army of lawyers, the mechanisms in place and the experience in dealing with charges on a card in which the card holder didn't authorize the purchase, does not recognize the purchase or did not recieve the goods or services Visa, for them, is paying for.
The sequence is the merchant accepts Visa, Visa pays the merchant(less 3% or 4%), Visa bills the cardholder for the full amount, the cardholder pays Visa. Visa takes their profit of 3% or 4% of the purchase price and that's it.
Why should you pay a lawyer when Visa is already dealing with situations like this hundreds of times weekly if not daily? And dealing successfully with the merchants, getting a refund if it's an error on the merchant's part or on the part of the cardholder.
Your grandparents are protected by Visa and the federal and state governments if their card is billed for a charge they did not authorize. Good luck.
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I find ignoring the problem usually works. After ignoring it for a few weeks I will run across a fix while doing something totally unrelated. Jack
You said you would call Visa on your grandparents behalf. That should be your 1st call. Visa has an army of lawyers, the mechanisms in place and the experience in dealing with charges on a card in which the card holder didn't authorize the purchase, does not recognize the purchase or did not recieve the goods or services Visa, for them, is paying for. The sequence is the merchant accepts Visa, Visa pays the merchant(less 3% or 4%), Visa bills the cardholder for the full amount, the cardholder pays Visa. Visa takes their profit of 3% or 4% of the purchase price and that's it. Why should you pay a lawyer when Visa is already dealing with situations like this hundreds of times weekly if not daily? And dealing successfully with the merchants, getting a refund if it's an error on the merchant's part or on the part of the cardholder. Your grandparents are protected by Visa and the federal and state governments if their card is billed for a charge they did not authorize. Good luck.