As a Dell employee, I'd like the opportunity to clear up some confusion. Dell isn't censoring dissent on IdeaStorm. If ideas are submitted and they turn out to be the same, we have been asked by the IdeaStorm community to merge them -- as well as any votes cast and comments logged -- for simplicity. To be clear, all votes and comments tied to an idea are added to the merged idea -- they do not go away. In this case, that is exactly what happened. We will, however, per the site's terms of service, delete input that is not an idea, or merely a digital reprint or link to a news article.
We knew we'd take it on the chin for being first out of the box with the recall. But once Dell had a handle on the facts, there were no second thoughts about doing the right thing and we moved as quicky as possible through the process. We commend Apple for doing the same.
Slashdot Mirror
Dell's chief blogger just revisited the "tingling" experience with a post over at Direct2Dell. http://direct2dell.com/one2one/archive/2008/01/18/41538.aspx
It's part of my job to monitor blogs and engage in a transparant, fact-based conversation
As a Dell employee, I'd like the opportunity to clear up some confusion. Dell isn't censoring dissent on IdeaStorm. If ideas are submitted and they turn out to be the same, we have been asked by the IdeaStorm community to merge them -- as well as any votes cast and comments logged -- for simplicity. To be clear, all votes and comments tied to an idea are added to the merged idea -- they do not go away. In this case, that is exactly what happened. We will, however, per the site's terms of service, delete input that is not an idea, or merely a digital reprint or link to a news article.
We knew we'd take it on the chin for being first out of the box with the recall. But once Dell had a handle on the facts, there were no second thoughts about doing the right thing and we moved as quicky as possible through the process. We commend Apple for doing the same.
Bottom line: Dell did the right thing for its customers, and we commend Apple for doing the same.