Domain: usps.com
Stories and comments across the archive that link to usps.com.
Stories · 12
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Why Drones Could Save Door-To-Door Mail Delivery (vice.com)
An anonymous reader writes: Online shopping aside, people don't have as many physical items to mail as they used to, which is largely the reason why Canada Post announced it would be phasing out door-to-door mail delivery. Motherboard reports: "The corporation is exploring future use of drone technology to make deliveries, according to a report from the Canadian Press. At this point, Canada Post is engaging in a 'proper exercise,' a spokesperson told the Canadian Press, adding that the project is in its earliest, experimental stages. According to Graham Scott, the deputy editor of Canadian Business, even if mail-delivering drones remain a theoretical concept for now, it's inevitable they'll be considered as a way to drive costs down. There are many good reasons why mail delivery drones may never get off the ground. For one thing, current technology limits them to delivering one item of post at a time, which is tremendously impractical. But, as we've seen with the rolling out of community mailboxes -- a program that was put on hold earlier this year when the review was launched -- the invisible hand of the market is always looking to drive costs down. So don't count out flying robot deliveries for good. From a manager's perspective at least, drones have their advantages. They don't suffer from dog bites, and they (ideally) don't deviate from their routes. 'Drones don't twist their ankle, they don't get tired, and they don't form a union.' said Scott." In 2013, Amazon CEO Jeff Bezos revealed during a CBS 60 Minutes interview that the company is working on a service called "Prime Air" to deliver packages by autonomous octocopter drones within 30 minutes of hitting the "buy" button. The Guardian reported last year that Amazon has been testing its drone delivery service at a secret site in Canada, following repeated warnings by the e-commerce giant that it would go outside the U.S. to bypass what it sees as the U.S. federal government's lethargic approach to the new technology. -
Four Facepalm Bugs In USPS Label-Printing Site
"The United States Postal Service "Click-N-Ship" site suffered no outages or slowdowns during Christmas rush," writes Bennett Haselton. "It just has bugs that make the process more annoying than just standing in line at the post office, which defeats the purpose. The most frustrating part is that most of these bugs could have been fixed, just by having some testers run through the ordering process and make a note of anything that seems confusing or wrong. (Although I've included notes on how to work around all the bugs, so you really can print your own labels and skip the line.)" Read on for the rest; what other gripes do you have about the current package delivery regime, and how would you resolve them? This suggestion on the LifeProTips subreddit reminded me that I'd been meaning to try printing my own USPS mailing labels to skip the lines at the post office. I'd been putting it off because I knew that I'd be determined to find the most efficient way of doing everything through the site, and if the site didn't steer me towards exactly the best options, I'd end up forcing myself to reverse-engineer their whole algorithm in order to find the most efficient way myself. That's why I always appreciate it when a website just tells me the best option instead of making me second-guess them.Right away, the USPS website failed that test because it does not allow you to print first-class mail labels, instead steering you towards the more expensive Priority Mail and Priority Mail Express options. Online users have complained about the lack of first-class-mail options on USPS.com for years, and users on several forums suggested using the PayPal Ship Now site instead, which does let you print first class mailing labels online, along with Priority Mail labels other options.
In my case it was a moot point because I had to use the Priority Mail labels in order for my packages to arrive by Christmas, but the deception was still hugely aggravating. Not just because of the thought of millions of people wasting money (and the finite resources of the postal system) due to the USPS site tricking them into a more expensive upgrade that they didn't need. But because it now meant I'd have to second-guess every recommendation they made, wondering if they were steering me toward something that was worse for me and better for them. The reason sites like Amazon are so stress-free to use is because, for the most part, they do display the options that are best for you, even at the expense of their own short-term profit. Some third-party merchant is selling a book for less than Amazon's list price? They'll let the seller list the book right on their site and undercut Amazon's own sales. The benefit to the user is not just the cost savings, but knowing that you don't have to feel like a chump for not wasting time on search engines trying to find a cheaper deal.
Once I realized the USPS site was concealing the cheaper options, in my determination to avoid getting ripped off by the USPS I almost ended up getting ripped off much worse by one of their "partners". I remembered an ad on a Google search mentioning Stamps.com, so I signed up for an account there and downloaded their software, which does in fact let you print first-class postage. It was only after reading a warning in the original subreddit that I realized I had unwittingly "agreed" to a $15.99/month charge. It turns out that the Stamps.com registration page says above the credit card form that your card info is "required to purchase postage", but this is misleading -- the fine print in the sidebar says you will be charged $15.99 per month if you don't cancel. (And neither the software nor the website gives you a link to cancel -- you have to call their customer service number.) Fortunately, I did call and cancel after realizing I'd been duped, but I was not surprised to learn on Wikipedia that the company had been the subject of over 1,000 Better Business Bureau complaints from users regarding the unauthorized monthly charges. (The part on Wikipedia about "long hold times" is out of date, though -- the automated prompts recognized my account by my phone number and let me cancel without any waiting.)
What does that have to do with USPS.com? Because it never would have happened if the USPS website had been on my side in the first place, giving me all the mailing options that I actually needed. It's bad enough when a private company does this, but the USPS works for us, don't they?
So that's not a "bug" in the traditional sense, but I'm counting it: #1: Not giving users all the mailing options they want to know about.
Most of the other bugs are not self-serving tricks; rather, they're just unclear directions where you have to pause and puzzle out what you're really supposed to do, which is different from what the site tells you to do. For example:
#2: Listing boxes as shipping options that don't fit the dimensions that you've already entered
On the label printing page (requires a USPS.com login if you don't have one) is the option to enter package dimensions. If you specify package details of 1 lbs and 13x5x6 inches, and click to calculate "available Services and Prices" based on the details you've entered, you're presented with a list of options that include 'Priority Mail Flat Rate Envelope 12-1/2" x 9-1/2"', 'Priority Mail Small Flat Rate Box 5-3/8" x 8-5/8" x 1-5/8"', 'Priority Mail Medium Flat Rate Box 11" x 8-1/2" x 5-1/2"', 'Priority Mail Medium Flat Rate Box 13-5/8" x 11-7/8" x 3-3/8"', and 'Priority Mail Padded Flat Rate Envelope 9-1/2" x 12-1/2"' -- all of which, of course, are too small to hold the package whose dimensions you just specified.
You could argue that it's the user's responsibility to make sure their package fits into the box they select, but a user could reasonably assume that the whole point of entering the length, width and height is so that the USPS can recommend only those boxes that will hold the item. Remember, the user usually doesn't have these boxes in front of them at the time they're printing the label. They could end up selecting a box option, printing the label, taking it all the way to the post office along with their package, only to find out that the package doesn't fit into the box that they printed the label for, and that they have to wait in line anwyay to pay for an alternate method.
It's a middle-school-level programming exercise to take the length, width, and height of a package as an input, take as a second input a list of boxes of varying lengths, widths, heights, and costs, and find the lowest-cost box that will hold the package (keeping in mind that the package can be rotated to different orientations so that the "height" becomes the "width", etc.). It's reasonable to expect the postal service to be able to do this too.
#3: Everything wrong with the "print your labels" page
Here's a screen grab of the "print your labels" page that appears after you've paid, which you can use to play the Highlights "What's Wrong?" game:
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The text at the top says "You'll have until 11:59 PM CST of the Ship Date to print these labels." OK, but if I print them at 11:59 PM, what good does it do if the post office closed at 6? Are the labels only valid on the ship date, or will they still work if I take them to the post office the next day? This should be more clear.
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Text says "A SCAN Form must be printed when taking packages to the Post Office." Fine, but there's a checkbox next to that sentence. If that sentence describes a postal regulation, what does it mean if I un-check the box? That the regulation no longer applies to me? Can someone tell me if the drug laws work that way as well?
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The next sentence says: "Close out and print your SCAN Form here." I have no idea what that sentence means. Close out of the browser? And where is "here"? When it's not hyperlinked, "here" means here.
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WHY IS THE "PRINT LABELS" BUTTON DISABLED?? I have the checkboxes checked for both labels. I want to print them. What else do you want me to DO? (My PC has a printer, which the Chrome browser is aware of -- it lets me print from other webpages with no problem.) I got it to work by saving the PDF and printing that, but I never figured out why the Print button was just sitting there, mocking me from behind its veil of grey.
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The "Schedule a Pickup" button at the bottom -- same problem as the "print until 11:59 PM" message at the top. Since I printed these labels with the ship date specified as today, it should be more clear if the labels will still be considered valid tomorrow, which is the soonest time that a pickup could be scheduled.
#4: Over an hour on hold and never got through.
As an adherent to the touchingly quaint notion that a reporter should talk to the subjects of their story before running it, and also because I just wanted clarification on some of these questions, I called the USPS help line and waited on hold for 30 minutes before their help line disconnected me. I called back and waited for another 40 minutes before I hung up this time. OK, strictly speaking that's not a "bug". They just suck.
In the end, after reverse-engineering their pricing options as I had vowed to do, I determined what appeared to be their rules, (applies only to domestic Priority Mail), which you may find handy:
- If you're shipping in a Flat Rate box, the weight of the package doesn't matter (up to the 70 lb limit), only the dimensions, to the extent that they determine which Flat Rate box you can fit it into, with the bigger ones being more expensive.
- On the other hand, if you pick the Priority Mail "Use your own box" option, then the dimensions don't matter (unless you exceed the allowed limits), only the weight -- a 5 lb, 3"x3"x3" package and a 5 lb, 21"x21"x21" package both ship for $15.22, but if you change the weight, that's when the price changes. (If you try to ship a 22"x22"x22" package, you get an error that you've exceeded the dimensions for a Click-N-Ship.)
Using this, I was able to strategically break my one shipment, which would have cost about $30, into two separate shipments which cost $12 and $8. All told, with the effort to reverse-engineer their pricing options and to document all of the bugs for posterity, it took me about an hour to figure out that $10 savings and to print labels that I could take to the post office and skip the line -- which, it turned out, looked only about 3 minutes long -- in order to experience what one redditor described as "feeling the hate from the people standing in line as I casually stroll up and drop my packages off at the front desk". But the important thing is, I did it efficiently.
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U.S. Election Day In Progress: What's Been Your Experience?
Today is Election Day in the U.S., and polls are open even in Hawaii now. The current Slashdot poll gives a snapshot of how many readers have voted or plan to vote; more rigorous and wide-based polls are easy to find. If you're taking part in today's election, what have you found? Did you or will you vote electronically, or on paper? How long did you wait to vote? Did you vote weeks ago by mail? How much time did you put into making your choices? It would be helpful if in comments you start the subject of your post with your 2-letter state abbreviation, like this: "TX - About to go get in line to push some buttons." -
USPS To Ban International Shipping On Lithium Ion Powered Gadgetry
sl4shd0rk writes "Apparently the USPS is enacting a ban on the international shipment of all devices containing Lithium Ion batteries. The ban is expected to lift in January of 2013. It seems like this would drive more business away from the already floundering USPS financial situation. The article focuses on the shipment of items out of the U.S., but doesn't mention whether the same ban will apply to purchasing these items on eBay from overseas sources." -
USPS Providing Electronic Postmarks
isn't my name writes "Back in 2000, Clinton signed the ESIGN Legislation which set forth the requirements for making electronic signatures. But many questioned the weakness of its definitions that allowed an e-mail address to be used as an electronic signature. Well, it seems the USPS has come up with something stronger. They even have a Java and MS COM SDK's Apparently, the USPS feels that the strong legal protections against interfering with the US mail will apply to the EPM program. It seems that AuthentiDate is doing all the heavy lifting. According to the whitepaper on their site, it provides non-repudiation and legal timestamps of documentation by having the customer use a public-key to sign a hash of the document, which is then sent to AuthentiDate's servers which combine that with a timestamp and sign with their key. So, AuthentiDate does not have access to any of the data in the documentation. It sounds very similar to the free PGP Digital Timestamping Service, but it likely is more likely to be legally defensible in a US Court. They also have a new plug-in for MS Word documents. Interestingly, despite the mention of the SDK and it's ability to work with any documents, the only login setup I could find just allows you to use the MS Word version." -
USPS Providing Electronic Postmarks
isn't my name writes "Back in 2000, Clinton signed the ESIGN Legislation which set forth the requirements for making electronic signatures. But many questioned the weakness of its definitions that allowed an e-mail address to be used as an electronic signature. Well, it seems the USPS has come up with something stronger. They even have a Java and MS COM SDK's Apparently, the USPS feels that the strong legal protections against interfering with the US mail will apply to the EPM program. It seems that AuthentiDate is doing all the heavy lifting. According to the whitepaper on their site, it provides non-repudiation and legal timestamps of documentation by having the customer use a public-key to sign a hash of the document, which is then sent to AuthentiDate's servers which combine that with a timestamp and sign with their key. So, AuthentiDate does not have access to any of the data in the documentation. It sounds very similar to the free PGP Digital Timestamping Service, but it likely is more likely to be legally defensible in a US Court. They also have a new plug-in for MS Word documents. Interestingly, despite the mention of the SDK and it's ability to work with any documents, the only login setup I could find just allows you to use the MS Word version." -
USPS Providing Electronic Postmarks
isn't my name writes "Back in 2000, Clinton signed the ESIGN Legislation which set forth the requirements for making electronic signatures. But many questioned the weakness of its definitions that allowed an e-mail address to be used as an electronic signature. Well, it seems the USPS has come up with something stronger. They even have a Java and MS COM SDK's Apparently, the USPS feels that the strong legal protections against interfering with the US mail will apply to the EPM program. It seems that AuthentiDate is doing all the heavy lifting. According to the whitepaper on their site, it provides non-repudiation and legal timestamps of documentation by having the customer use a public-key to sign a hash of the document, which is then sent to AuthentiDate's servers which combine that with a timestamp and sign with their key. So, AuthentiDate does not have access to any of the data in the documentation. It sounds very similar to the free PGP Digital Timestamping Service, but it likely is more likely to be legally defensible in a US Court. They also have a new plug-in for MS Word documents. Interestingly, despite the mention of the SDK and it's ability to work with any documents, the only login setup I could find just allows you to use the MS Word version." -
Shipping Hardware Cross-Country?
ae0nflx asks: "I just graduated from High School and the computer that my parents gave me four years ago has finally died. I've decided to spend all that money that I've been hoarding for a few summers on a new G5. The problem lies in the fact that for college I'll be moving to the East Coast (Upstate New York), from the foggy shores of the San Francisco Bay. Does anyone have any insight on how to ship my brand new machine cross country? Cheap would be good. I'll be flying back in late August and I don't think that I'll be able to take her back with me because I'm assuming she'll be a little big for the overhead bin... I'm not sure if I can trust this to the Postal Service alone." It may not be the same as shipping the big iron, but when you trust your hardware to any shipping company, be it Federal Express, or UPS, you do have the expectations that what you ship, will get to where it's going, and hopefully get there in one piece. Which shipping companies would you recommend for this job? For those who have done this, what experiences have you had, and what suggestions can you pass on to ae0nflx? -
Postal Wins Court Case Brought by USPS
Thanks to an anonymous reader for pointing out a press release announcing Postal developer Running With Scissors has been ruled victorious in a court case brought by the United States Postal Service. This seems to be the culmination of a trademark suit which began in 1997 after the release of the original Postal, as the USPS commented "All of us at the Postal Service have a sense of humor, but there is nothing funny about your game 'Postal'", and then tried to prove the Postal Service has a proprietary use of the word 'Postal'. Running With Scissors have fun with this legal resolution: "With unlimited financial resources comes unlimited ego. POSTAL and POSTAL 2 represent everything the USPS isn't: a successful private enterprise that will never have to rely on an irrevocable government contract to keep its pockets perpetually lined with cash." -
Universal Broadband Access
meehawl writes: "Wall Street Journal has this on proposed new Government regulation and tax breaks to encourage Universal Broadband Access. This idea appears to be gaining ground. Whether this becomes a public good (Universal Service, the Interstates, the USPS) or just another corporate welfare program (or perhaps a mixture of both?) remains to be seen." Another submitter sent in an interesting story about broadband in France. -
The E-mail Tax Hoax Meets The Candidates
senort01 writes: "Who couldn't find this humorous? 602P, (the post office will charge for e-mail being sent to make up for lost revenue), a classic Internet hoax, was asked about in the New York Senate debate. Needless to say, both parties aren't going to support it! Thank god!" And for those who prefer their news both more direct and more fun, ContinuousPark writes: "Declan McCullagh's Politechbot mailing list is reporting that the lame e-mail hoax made it into the Clinton-Lazio debate." the_quark helpfully points out not only the famous Bill 602P itself but the USPS's stock page denying its existence. -
Digital Convergence In Violation Of Postal Regs?
mfdii writes: "Glenn Powers has been investigating the postal regulations and found that Digital Convergence could very well be in violation of them. Check out his site to get more one this, and file your own complaint with the postal inspectors."