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HP Jornada Refund

theguy writes: "HP is offering a refund for dissatisfied Jornada owners. Hooray, I'm a big HP fan and its good to see some of the big ones listen." Check out the original news bit we wrote about this, if you're just tuning in.

17 of 38 comments (clear)

  1. Refunds? by Anonymous Coward · · Score: 2

    Are they then subsequently offering refunds on refurb units that were returned by original refund-seekers?

  2. Good Job HP by Dungeon+Dweller · · Score: 3

    It's good to see a big company taking responsibility for its actions. It seems like nobody, people, government, or corporate, feels like having an ounce of honor these days and making things right when they have done wrong. Way to go HP!

    --
    Eh...
  3. 1 Bit missing? by JamesSharman · · Score: 2

    Most laptops claim a full 16 bit color range but in all honesty most flat screen technologies are not capably of that fine color control, for HP to stand up and admit that their marketing exaggerated the capabilities of their hardware is really quite refreshing. After all what is being discussed is just 1 bit of color accuracy per color component.

    4000 colors? Who could possibly need that much! 16 colors and 32k of ram should be enough for any man.

  4. HP's Stock Value by naught · · Score: 2

    Hp's stock had a nice little jump yesterday -- it'd been on the decline for a bit, perhaps this had something to do with it?

    --
    -- build a man a fire and he'll be warm all day. set a man on fire and he'll be warm for the rest of his life.
  5. Haiku by 575 · · Score: 4

    Four thousand colors
    That PDA is not new
    Its an Amiga

  6. Re:Can you imagine... by fred_the_slow · · Score: 2

    Beowulf/Jornada Haiku

    H-P jornadas

    make slow beowulf clusters

    and have funny screens.

  7. Re:Mobile computing is good for God by Anonymous Coward · · Score: 2

    But do not, under any circumstances, allow the Prince of Darkness onto your PC.

  8. Slow Sales... by CaptainZapp · · Score: 2

    I really liked the slow sales bit on the Palm 3c. What I really love about the palm is it's simplicity and the paradigm that it doesn't do a helluva lot of things, but what it does it does right. As an independant consultant I track my hours on that Palm and I'd just hate to see $ 10k flushed down the drain for the ability to watch Mpeg videos, listen to Metallica songs or, for that mather, have some thousand colors on my PDA.

    --
    ich bin der musikant

    mit taschenrechner in der hand

    kraftwerk

  9. Glitch? by Paul+Komarek · · Score: 2

    Perhaps I'm misreading the Netscape Article. I hope so. What do they mean by "a glitch prevented the use of all 65000 colors", when later on they talk about a 12-bit controller? Sounds to me like they got caught lying, never expecting consumers to notice. That's why I hope I'm wrong.

    Accidentally designing all of your hardware around a 12-bit controller is not a glitch. Claiming a 12-bit controller can produce 65000 colors cannot entirely be an accident.

    -Paul Komarek

    1. Re:Glitch? by trcooper · · Score: 2
      This is the Erratum from HP's Jornada Site:

      Erratum

      HP has incorrectly stated in its communication that the HP Jornada 540 Series Color Pocket PCs are capable of displaying 16-bit/65,536 colors. HP recently discovered that while the screen technology used in the Jornada 540 have the ability to display images up to 65,536 colors (16-bits), an electronic component within the product limits the actual color resolution that customers can see to 12-bit -- or a maximum of 4,096 colors displayed at any one time. Therefore, the expectation set that images can be displayed in 65,536 colors is in error.

      The color display of the HP Jornada 540 Series Color Pocket PC's standard screens are not affected by this issue. Only high-resolution images viewed using specialized graphic software such as Sierra Imaging's Image Expert CE and Microsoft Internet Explorer will be affected.

      HP apologizes for any inconvenience and confusion caused as a result of this unintentional error. Customers are assured that this miscommunication does not compromise any other functionality of the device. As with all HP products, the HP Jornada 540 Series Pocket PCs come with the same high quality and reliability expected by customers.

      HP has taken immediate steps to rectify this error in all our communication.

      You decide... While it was a 65K Color Display it can only display 4K colors...

    2. Re:Glitch? by Misch · · Score: 3

      Accidentally designing all of your hardware around a 12-bit controller is not a glitch. Claiming a 12-bit controller can produce 65000 colors cannot entirely be an accident.

      Yes it can be an accident. You create a specifications document for a product. That document gets reviewed and checked. It is sent off to marketing, R&D, and other areas.

      Someone, somewhere along the line someone makes a modification to the specifications, and this change doesn't make its way over to marketing. By this time, the advertising and promotional materials for the product have been created, but are never really checked against the final spec. Thus, marketing and deliverable differ. A simple mistake. At least HP is standing up and saying "Yeah, we screwed up."... it's a lot more than some companies are doing... (especially those who are going to hide behind the UCITA...)

      There's a fine difference between mistake and lying... this feels like a mistake.

      --

      --You will rephrase your request for me to go to hell. Goto statements are not acceptable programming constructs
  10. I don't think this is that great of HP. by tcd004 · · Score: 3
    I'm sure there are alot of people out there who are relying in these things, and can't afford to simply exchange them. HP should have offered to refund a portion of the original purchase price. If I bought a car that they told me was 6 cylinder, but turned out to be 4, I'd expect part of my purchase price back, if anything.

    tcd004

    Check out wwink's blog.

    1. Re:I don't think this is that great of HP. by tcd004 · · Score: 2
      Sorry, I should have been more clear. I think they should be willing to allow you to keep the device, and receive a check for $40.

      tcd004

  11. Have you ever wondered... by xtal · · Score: 2

    What microsoft has on these people to make them only support Windows CE. Hewlett Packard made one of the best palmtop PCs - the 200LX - and never upgraded or went anywhere with this little monster. I had one for many years until it passed away :). My palm is nice, but the LX wasn't much better, and with native DOS support, it even ran Turbo C++!!

    What I ask is why, oh why, can't HP apply their excellent engineering and the AWESOME tactile feel keys to a machine that runs linux, or at the very least, a new version of the 200LX? I'm sure there's a pent up demand for a machine like that from the geeks out there. My palm pro is a nice organizer. What I'd like is something that's light and has more power - and runs linux. (In one of those hpc form factors - and the Sony Picturebook is several thousand dollars, way outta whack).

    Wake up and smell the coffee. Business users aren't going to make these things a success. Geeks are. Make a kick-butt PIM package like came on the 200LX (yet to be surpassed IMHO) and support a standard OS like DOS or Linux, and the world of engineers who lustly covet their 48G's will beat a path to your door.

    Now that HP is going to have all of these returned machines, wouldn't it be a great opportunity to sell 'em all, maybe at a tidy profit?

    Kudos

    --
    ..don't panic
  12. It's a good company... by Dr+Caleb · · Score: 2
    Disclaimer: I don't work for HP, but I do work with HP...

    They are the only company that I know that will offer a trade in on old equipment. For a while on their large format printers/plotters, they would even accept competitor products, such as Calcomp and Epson, as trade ins!

    They always have been willing to make the customer happy. Good to see they aren't trying to cover up, and admit when they are wrong.

    --
    "History doesn't repeat itself, but it does rhyme." Mark Twain
  13. Don't blame the stores by Zico · · Score: 3

    A lot more stores used to be more lenient about this kind of thing, until people started abusing it. Want a good laptop to write your term paper on? No problem, just go buy one, then return it after finals week, saying you weren't happy with it. After being victimized by things like this one too many times (kinda like when Slashdot was encouraging people to sign up for MSN and immediately drop it, pocketing whatever was bought with the $400 voucher), stores these days are a lot less enthusiastic about giving their customers the benefit of the doubt. Thanks to people like the above, most stores have big restocking fees if you decide to return something. Go see how much fun it is to return something to ChumpUSA these days.

    Cheers,
    ZicoKnows@hotmail.com

  14. Mine was worth every penny I paid by jht · · Score: 4

    Because it was free (we got 5 of them in their switch promotion - and the HP4000 switch rocks). I'm hacking around with one, and I gave the other ones to my staff. It's not a bad little unit. The screen may not be 16-bit, but it's more than good enough for AvantGo browsing and e-book reading (which, along with Inbox sync, is all I do with it). I use the HP a decent amount during the work day.

    My Palm Vx, though, is still much handier because:

    It's half the size of the HP. Even though the HP does fit in a pocket (barely), it's a lot heavier than the Palm.
    It's faster for most tasks (except offline browsing).
    The battery life is much better (though the HP isn't as bad as I expected - I can easily get through a couple of workdays before it needs a recharge).
    I can sync the Palm with my iBook and my Linux box - not just with Windows.

    And finally:
    Palm isn't Microsoft!

    - -Josh Turiel

    --
    -- Josh Turiel
    "2. Do not eat iPod Shuffle."