HP Jornada Refund

theguy writes: "HP is offering a refund for dissatisfied Jornada owners. Hooray, I'm a big HP fan and its good to see some of the big ones listen." Check out the original news bit we wrote about this, if you're just tuning in.

Comments

Good Job HP

[Dungeon Dweller]

It's good to see a big company taking responsibility for its actions. It seems like nobody, people, government, or corporate, feels like having an ounce of honor these days and making things right when they have done wrong. Way to go HP!

Haiku

[575]

Four thousand colors
That PDA is not new
Its an Amiga

I don't think this is that great of HP.

[tcd004]

I'm sure there are alot of people out there who are relying in these things, and can't afford to simply exchange them. HP should have offered to refund a portion of the original purchase price. If I bought a car that they told me was 6 cylinder, but turned out to be 4, I'd expect part of my purchase price back, if anything.

tcd004

Check out wwink's blog.

Re:Glitch?

[Misch]

Accidentally designing all of your hardware around a 12-bit controller is not a glitch. Claiming a 12-bit controller can produce 65000 colors cannot entirely be an accident.

Yes it can be an accident. You create a specifications document for a product. That document gets reviewed and checked. It is sent off to marketing, R&D, and other areas.

Someone, somewhere along the line someone makes a modification to the specifications, and this change doesn't make its way over to marketing. By this time, the advertising and promotional materials for the product have been created, but are never really checked against the final spec. Thus, marketing and deliverable differ. A simple mistake. At least HP is standing up and saying "Yeah, we screwed up."... it's a lot more than some companies are doing... (especially those who are going to hide behind the UCITA...)

There's a fine difference between mistake and lying... this feels like a mistake.

Don't blame the stores

[Zico]

A lot more stores used to be more lenient about this kind of thing, until people started abusing it. Want a good laptop to write your term paper on? No problem, just go buy one, then return it after finals week, saying you weren't happy with it. After being victimized by things like this one too many times (kinda like when Slashdot was encouraging people to sign up for MSN and immediately drop it, pocketing whatever was bought with the $400 voucher), stores these days are a lot less enthusiastic about giving their customers the benefit of the doubt. Thanks to people like the above, most stores have big restocking fees if you decide to return something. Go see how much fun it is to return something to ChumpUSA these days.

Cheers,
ZicoKnows@hotmail.com

Mine was worth every penny I paid

[jht]

Because it was free (we got 5 of them in their switch promotion - and the HP4000 switch rocks). I'm hacking around with one, and I gave the other ones to my staff. It's not a bad little unit. The screen may not be 16-bit, but it's more than good enough for AvantGo browsing and e-book reading (which, along with Inbox sync, is all I do with it). I use the HP a decent amount during the work day.

My Palm Vx, though, is still much handier because:

It's half the size of the HP. Even though the HP does fit in a pocket (barely), it's a lot heavier than the Palm.
It's faster for most tasks (except offline browsing).
The battery life is much better (though the HP isn't as bad as I expected - I can easily get through a couple of workdays before it needs a recharge).
I can sync the Palm with my iBook and my Linux box - not just with Windows.

And finally:
Palm isn't Microsoft!

- -Josh Turiel