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Motorola's Getting To Know You

LordNimon was the first to write with "ZDNet has an article on how Motorola is demanding all of the private consumer data from each of its dealers, or the dealer will no longer be able to sell Motorola products. The article is unusually thorough for ZDNet. It includes comments from big Motorola customers who consider this data to be confidential and are furious over the plan. It also mentions that Motorola refuses to comment on the privacy aspect of the plan, or even acknowledge that there's anything wrong with it!" A very thorough look at behind-the-scenes marketing forces.

51 of 197 comments (clear)

  1. Motorola Screwin Up Lately? by clawrockz · · Score: 2
    Wasnt Motorola partly behind a certain satellite network that went (will go?) down in flames?

    Isn't Motorola stuck at half the clock speed of Intel (Mhz is the only thing 'non-geek' people look at when buying a computer, trust me I do it every day)

    Isn't Motorola screwed if Apple decides to make OS X Intel Compatable?

    Is'nt Motorola on such a roll here? Why would they be so hostile towards themselves by pulling this stunt?
    If you have stock in them, perhaps its time to pull out...

    The only thing they are still doing ok at is the consumer devices, like cell phones. Perhaps if they keep getting screwed, they'll retract to that core? Any thoughts?

    1. Re:Motorola Screwin Up Lately? by RFC959 · · Score: 2
      Wasnt Motorola partly behind a certain satellite network that went (will go?) down in flames?
      Yup. I was there at the Circle-M ranch (as a contractor) at the time Iridium went live, and it was a big deal there. I have the lapel pin, which is probably the most valuable part of Iridium at this point. *g*
      Isn't Motorola stuck at half the clock speed of Intel?
      Not sure, but I don't think it's quite that simple. There's some weird agreement about Apple only being allowed to buy chips up to a certain speed or something strange like that.
      Isn't Motorola screwed if Apple decides to make OS X Intel Compatable?
      Motorola and Apple, despite their ancient connections, have been busily pooping on each other for a while now. For example, you might think that Motorola would want to support one of its largest and most visible clients by using their hardware and software. But no....the common desktop platform at Mother Moto is Wintel. Supposedly some of it has to do with bad blood between personalities at the top, or at least that was the scuttlebutt going around.
      The only thing they are still doing ok at is the consumer devices, like cell phones. Perhaps if they keep getting screwed, they'll retract to that core?
      Ah, but here's where you're wrong. Motorola is hugely in with the government, and I suspect this is why they've always been half-hearted about a lot of other projects. When I was at the Scottsdale plant, there were military guys around every single day, and military communications vehicles in a gated section of the parking lot. I don't know the exact numbers, but I hear that it's the government contracts that account for most of their money.
    2. Re:Motorola Screwin Up Lately? by Surak · · Score: 2

      Nah. I disagree. I think Apple has the wrong strategy. Too many people these days only understand the terms "Microsoft", "Windows" and "Intel Inside". If they don't see these things, they don't buy the computer. I know that's sad and pathetic, but it's the truth.

      Apple has at least been able to keep its loyalists in line with the change in leadership back to Steve Jobs. If they really want to see true growth, they need to lure other people to their platform.

      The reason that Linux has been so successful in the area of growth is that it runs well on commodity hardware that you can buy from virtually any hardware vendor. Someone can take a box that they bought because it said "Microsoft" and "Intel" on it, and can conceivably run Linux on it.

      If they could do that with Mac OS X, they could get converts. The key is to make it so that its NOT a big deal to move from the "Wintel" hardware to the Apple hardware...make it a "no brainer". Maybe the OS X runs better on Apple hardware, or something like that.

  2. What's the problem? by Tei'ehm+Teuw · · Score: 2

    Motorolla is not doing anything here that any other worldwide e-commerce company is. They are mapping demographic data against their marketing efforts to either more sharply target their market or to analyze how to ramp up into other markets. It's not like they want your SSN or your blood type. Lighten up, this is as harmless as cookies, how could they possiblyu use this information to do harm? It's not like the fed is snooping in your home, it;s simply commercial data. More companied aught to follow suit, it would save on the enourmouse amounts of spam we reveive daily, from comercials, banners, billboards and telemarketers.

    1. Re:What's the problem? by Emil+Brink · · Score: 4

      Read the article, perhaps? The thing is that Motorola is requiring dealers to send them their customer data. This makes it possible, of course, for Motorola to do direct "e-commerce" with these customers, thereby cutting the dealers out of the loop. Being a cheap bastard, I'm all for cutting stuff out of the loop between a manufacturer and myself, but this definitely strikes me as a profoundly disturbing way of doing things. If, like many of the deaqlers mentioned in the article, you spend 10+ years building up a customer database (and related actual relationships, I hope), it's not right for the original manufacturer to just come and demand that data! Note that Motorola threaten the dealers; saying they will cancel the dealership if the dealer fails to supply the required data. Also, it says in the article that Motorola will check the recieved data for accuracy. This is really, really sickening.

      --
      main(O){10<putchar(4^--O?77-(15&5128 >>4*O):10)&&main(2+O);}
    2. Re:What's the problem? by MarsBar · · Score: 3

      They are using an oligopolistic position to force their customers to comply to unfair terms against their wishes.

      That's illegal, that's why it's wrong.

    3. Re:What's the problem? by Tei'ehm+Teuw · · Score: 2

      Wrong it's why that's, illegal that's.

  3. Illegal in Britain by flatpack · · Score: 3

    Where there are at least sensible laws against this kind of thing. Unfortunately in America where your very soul is up for sale on the "free" market, this can and will go ahead in the name of customer demographics and targetted advertising.

    This is just another example of how freedom and the free market are totally incompatible. When you have a free market every aspect of your life is for sale, and without your permission or knowledge. And sane policies protecting people are voted down since they would interfere with the holy mission of "wealth creation" that America knows and loves.

    --

    1. Re:Illegal in Britain by shippo · · Score: 2
      Wrong!

      They do it all the time. Whenever I order goods from someone I deliberatly mis-spell or alter my name and/or address in some small way. This allows me to trace where the details were sold from once the company sells the details on.

      We do have an opt out clause. I don't use this, instead boycott anyone who sends me junk mail.

    2. Re:Illegal in Britain by hey! · · Score: 3

      Freedom and the free market are perfectly compatible. Freedom and ignorance are not. If corporations which pulled this sort of garbage found their consumer base evaporating it wouldn't happen.

      Compatible? Sure. Perfectly compatible is overstating the case.

      The tricky things in life aren't right versus wrong, but greater right versus lesser right and wrong versus more grievous wrong.

      Once upon a time, you could walk into a book store and make a purchase and be pretty sure of a modicum of privacy. The book might be a smutty book, a politically subversive book, or a smutty and politically subversive book, but unless the clerk had a special reason to remember you and what you bought, you could count on a bit of anonymity. This was a good thing.

      On the other hand, when companies track you, they do it to be competitive. Being more competitive, all things being equal, means they are more efficient. This is also a good thing.

      So this is a case of good vs. good. Naturally, the people involved on the commerce side believe the good rendered by greater efficiency outweighs the loss of privacy. The aggregate good to them is so palpable, their lack of personal interest in any actual individual so obvious, and the immediate evil done to the consumer is so slight and abstract, that most people on the corporate end would never give it a second thought. They should, though.

      I think there are three problems with the position that personal data disclosure in innocuous. The first is that the economic efficiency argument depends on a perfectly informed consumer with leisure to make perfectly rational decisions. However, we live in an age of data saturation, in which the problem with making informed decision is not limited access to data but sifting through too much irrelevant data. At best, in lieu of perfect information, we have a somewhat random sampling of data. In this environment, the marketers want to skew your decision in their favor by biasing the information you receive. In an economically perfect world, advertising and direct marketing would not exist. The argument that the consumer and vendor share an interest in this is pretty questionable.

      The second problem is informed consent. Customers often don't know they are giving up economically valuable information when they sign up for a frequent buyer program, send in warranty information, or simply fill out the normal sales forms. Even where they are asked for consent for using the data, or if they are sophisticated enough to know that the information they divulge will be possibly be shared with third parties, they don't necessarily know how it will be used, how extensively it will be shared, and the possible effects of combining it with other bits of information that they may have leaked. On the other hand, the vendors know this quite well. So we have a situation where one party knows exactly what the economic value of the transaction is, and the other is in the dark and possibly may not even know a transaction is taking place. In short, they are pulling this sort of garbage and gettting away with it because people just don't know, and those that do don't know enough.

      Third, simple net-present-value type calculations are invalid when applied to personally and societally strategic issues like data privacy. Remember the enterprising (and scurillous) reporter who tried to catch Robert Bork (a supreme court nominee and social critic) by obtaining his video rental history. While all it showed was a penchant for John Wayne, if he had checked out some smutty tapes, it would have done his reputation great damage, even though as a conservative social critic and scholar he may have had non-prurient reasons to do so.

      Finally, we must rely upon the government to be reasonable counterweight to corporate interests. At the very least, they should make companies stick to promises of confidentiality and to make this promise binding upon creditors in bankruptcies.

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
  4. Apple and educator's market by Fervent · · Score: 2
    The article didn't state, but will this affect Apple's customer database? That's quite a large group of educators, and the education market of faculty and possibly students, to tap for wireless product sales.

    Think of all the newfound students they can nail for cell phones...

    --

    - I don't care if they globalize against free speech. All my best free thoughts are done in my head.

    1. Re:Apple and educator's market by Fervent · · Score: 2
      While there is nothing in the article to refute that Motorola is only going to do this with two-radios, there is also nothing against them going after more important game.

      I'm not much into corporate tactics or conspiracies, but this really sounds like a foot in the door for other pervasive tactics. Like they are using their small but profitable radio division as a testbed for greater things.

      Just think, thousands of Motorola users, all on the go, all of whom can be continually watched with serial numbers and private information data. Think about it.

      --

      - I don't care if they globalize against free speech. All my best free thoughts are done in my head.

  5. Re:How common for a USA company... by pe1rxq · · Score: 2
    Indeed it will probably also happen in some other banana republics :)

    (sound of flamethrowers being ignited)
    Somebody will probably reply with some 'land of the free bla bla bla', look how free those dealers are....

    Jeroen

    --
    Secure messaging: http://quickmsg.vreeken.net/
  6. Re:How common for a USA company... by mpe · · Score: 2

    Indeed it will probably also happen in some other banana republics :)

    Whereas in civilised countries trying to pull this sort of stunt tends to be illegal.

  7. Re:Simply Answer by tinla · · Score: 2

    Employ a script kiddie to write you a quick routine to populate a fake database then send them that file.

    Except for the fact that the contract you sign says you will supply real data and you agree to be audited to verify said data. They'd notice the junk data if they use the database (I assume they do) and then they'd go after the source. They'd prove fairly trivially that the huge quantities of fake data were computer created and you'd most likely end up in court being chased for damages.

    Neato idea.

    --
    0daymeme.com: Great stuff.
  8. Re:Simply Answer by Kickasso · · Score: 2
    you'd most likely end up in court being chased for damages.
    Our database was altered by Russian hackers, your honor! Here are the logs.
    --
  9. Just say Nokia by ozbird · · Score: 2

    The best way to express your opinion of these tactics is to vote with your feet, and strike a nerve in their hip pocket. Since common sense seems to have dropped from the marketing curriculum these days, a simple negative growth in the sales figures ought to do the trick.

  10. Your info. by SkullOne · · Score: 2

    How about consumers turn this against Motorola?
    Maybe its time for us to ask personal information of employees at these companies, how would they like to have thier information sold, analyzed, and then to be targeted for solicitation?
    Im sure Motorola would find this to be a different story, and would say that dilvulging thier employee's personal information would be a constitutional infringement and would fight it all the way through, but they dont stop to think about how the consumers feel.
    They think consumers are just a bunch of mindless animals that need to be organized and cataloged.
    Maybe if they had a higher respect for the people that make those companies what they are, they would have a better reputation, not a reputation of law suit happy, information hungry monopolies.
    I know that if I find out my personal information was sold without my permition, which probably has already happened, I would fight it up to the courts, and I think its time for consumers to demand their information be kept confidential.
    This is getting real sad, from the CueCat propoganda that tracked your scanniong habbits and stored your name and address in an online database that was eventualy hacked, to Motorola demanding this personal information that will most probably be sold to 3rd parties for targeted solicitation. Im really sick of this.
    Maybe some day Ill move to a remote island and make my own rules and such.

    Systems Administrator
    Servu Networks
    http://www.servuhome.net

    --

    Brent Jones
  11. Marketing is evil by techsupersite.com · · Score: 4

    They are unconcerned becase you are reaching Motorola's marketers...

    Just goes to show you just how evil marketing as an institution is. Marketers don't care about being intrusive, they aren't concerned about privacy or convienience. Their perfect world is one where they can restrain you and force you to listen to their pitch. And they are trying harder and harder to achieve this, because the more foreceful marketing becomes (and it is far more aggressive than it was 10 years ago), the more resistant "consumers" become, and therefore the more foreceful and intrusive the marketers try to be.

    One of the biggest problem with company websites, IMO, is that they let the marketers run them. Which is why you have to wade thru useless padlum to get to the product or support info, or driver you are looking for. I see this every day.

    If I owned a Motorola product, like a phone or pager, etc, I'd be marching back to the dealer return the product for a refund, and demand that all info recorded by the dealer be returned.

    If I were an ethical dealer, I'd find something else to sell. Plenty of other companies make the consumer products Motorola does. If this happens to any significant degree, management will rein in the marketers on this one.

    --

    In 2000 America, is a non-lawyer truly free?
    1. Re:Marketing is evil by BigJim.fr · · Score: 2

      > Marketers don't care about being intrusive, > they aren't concerned about privacy or > convienience. Wrong ! They are very concerned, at least if they want to build a relationship and not to fuck you just once, in which case not being concerned is understandable. But if they really want to build a mutually beneficial relationship and still be behave like assholes, it means that they are not doing they jobs properly and should learn some marketing basics before somebody finds out. Good marketing is transparent. But there are not many good marketers ! >One of the biggest problem with company websites, >IMO, is that they let the marketers run them. >Which is why you have to wade thru useless >padlum to get to the product or support info, or >driver you are looking for. I see this every >day. One of the biggest problem with company websites is that they let techies run them. Okay, I admit I'm this one is a bit trollish... But it's just to press the point that bad design is not a prerogative of marketers : techies do it a well. My job is to try to bridge the gap between both worlds, and I keep hearing each side crapping on the other's culture all day. Stop the war ! You need each other. And just to help you understand my point of view, I have to say that went to business school studying finance and marketing until a postgraduate degree in organization and information systems, and I also have been administrating a dozen Linux boxes for a few years. I consult for JiPO www.jipo.com and I mostly do strategy and operational marketing. I presently write mobile Internet product specifications for a major mobile operator.

  12. Reseller as the customer? by cobyrne · · Score: 2

    Would it be possible for the reseller to send in a report to Motorola saying that the reseller themselves are the customer. ("Last month, you sold x units to me, and my contact details are ...").

    Or, could the reseller set up a re-reseller that they sell to, and then the re-reseller (which, no doubt, would share the same premises and much of the same staff etc) would then sell to the customer.

    Motorola, of course, would not like such a tactic, but what could they legally do about it? They could forbid selling to the re-resellers, but if enough of the resellers go with such a tactic, Motorola would end up putting themselves out of the retail business.

    1. Re:Reseller as the customer? by PhilHibbs · · Score: 2
      Motorola, of course, would not like such a tactic, but what could they legally do about it? They could forbid selling to the re-resellers, but if enough of the resellers go with such a tactic, Motorola would end up putting themselves out of the retail business.
      They could achieve the same by just refusing, and retain the moral high ground too. Selling to another reseller would probably violate their dealership agreements with Motorola.
  13. Fear of commoditisation ... by LL · · Score: 2

    It is pretty obvious as to why they want to do this. With the internet, prices become more transparent and competitors with more efficient manufacturing processes can undercut wholesale prices. The only differentiating factor is service which is human intensive and anathema for a company stuck in the industrial manufacturing mindset. In order to avoid being out of the loop, they need to dominate both ends of the value chain much like IBM with their components and their global services. By controlling the customer market information, they can then bully errr ... incentivate :-) their "independent" sales dealer network (cough). Unfortunately the golden rule applies, he who has the gold makes the rules. If you look at certain car manufacturing, they've basically marginalised independent mechanics by offering warentees valid only if the customer returns to the company's (centralised) body shop for periodic checkups and have another go at gorging your pocket with custom-designed and oh-so-breakable expensive fenders. Guess how the independent mechanics feel about this one? Expect computer manufacturers to start thinking along the same line because as soon as they convince the customer to return for a yearly upgrade as part of their laptop service warentee, they can preload yet more bloatware to demonstrate the "obvious" need to upgrade to a faster machine.

    LL

  14. Do you live in the US ? by CaptainZapp · · Score: 2
    I know that if I find out my personal information was sold without my permition, which probably has already happened, I would fight it up to the courts, and I think its time for consumers to demand their information be kept confidential.

    Then here's the bad news for you:

    You're doomed!

    Save for very few cases of personal data storage and retrieval (banks, medical, video rental - actually that was mentioned in the article). You have NO privacy rights in the US.

    That's NO as in nada, njet zilch, etc. Businesses can do whatever they please with your data. And apparently even extremely sensitive data (medical) is in the process of becoming a public corporate good.

    Don't want your financial information shared? Better read this boring letter your bank sends to you. It's intentionally boring so you don't read it to the end. The end says that you have to opt out if you don't want your (financial !) data shared.

    It's getting worse. Under "save harbour" (what a laughable joke), US companies have to treat data of their European customers better then the one of their US customers otherwise they lose their rights to transfer data from their EU customers to the US (unfortunately somebody forgot to state how this is enforced).

    So, if you live in the US, good luck on your suing spree. The court records might also be used for marketing purposes.

    --
    ich bin der musikant

    mit taschenrechner in der hand

    kraftwerk

  15. Data Protection Act (UK) by malkavian · · Score: 4

    Ok, I just read the thread from the last person who mentioned the Data Protection Act in the UK.
    They got pretty well mobbed by a load of "We're free because if everyone didn't want this to happen, then it wouldn't. You just have a repressive government." voices.
    Well, a little bit of info.
    The Data Protection Act doesn't stop a company from keeping records on you. It doesn't restrict the freedom of a company any way at all.
    I should know, as I run a small company, and the Data Protection Act applies to me quite heavily.
    Data that I hold must be available for a customer's perusal, should they so wish to see what information I hold about them. They must be told what kind of information I hold about them, and what uses I intend to put it to.
    If I abuse the data about them, they have every right to request that they be removed from my database, or I risk being taken to court for abusing their rights to privacy and use of their information.
    This, then, is no Governmental heavy handedness. In nearly all cases, the Government can't step in and wield this law and wave it about in your face to stymie a company.
    It's about protecting each individual, and maintaining the rights of each person.
    The methods mentioned in other threads (move everyone to a different provider) are frought with problems.
    I don't know offhand if the radios are compatible across brands.. If they aren't, then there's a significant writeoff from starting from scratch.
    If they are, then what about the end users who are comfortable with a brand they know, and feel safe with?
    Overcoming this requires a huge section of the population to interrupt their day to day workings, which are more than complex enough, and deal with these new issues too.
    If all big providers played this game, then, there would be more decisions to be made than there was time for a small company to consider them properly, thus stymying the company effectively.
    I'll happily agree that an awful lot of laws out there are just pure crap. They're there to make lawyers rich, and do stomp all over common sense.
    However, please don't knock a common sense law that actually does a lot of good when it appears!
    Now, back to work for me after that little rant.

    Malk

  16. Dealing with Junkmail in the UK by Kryptic+Knight · · Score: 3
    I have a simple but effective method to deal with junkmailers in the UK.

    1. Just take their usually handily provided return addressed envelope
    2. firmly attach it to a 'jiffy' (padded envelope) bag (free from your work stationary cupboard)
    3. enclose one household BRICK and one fresh banana skin
    4. take it to the post office and put it in the delivery area.

    Since in the UK the Post Office is obliged to delivery post regardless of the content then the recipient gets a nice big brick and (by the time it gets there) mouldy banana skin, both of which they have the priveledge of paying the huge excess postage for.

    If you want you can enclose some helpful detail on why marketing is a Bad Thing.

    Anyone have any comments? Its worked for me.

    NB: the views of the poster may or may not be applicable in other countries... check with your postage organisation first.

    In any case .. I don't advise doing this with items that have your name on them unless you'd like a personal response from the sender.

    --
    --- This meme is memory intensive
  17. Re:I smell a Rat by phil+reed · · Score: 2
    Firstly, when one fills out one's warranty card for one's two-way radio, doesn't the manufacturer get this information anyway?

    Sure, if you send it in (and assuming you fill it out honestly). However, in one of those laws that was passed a while back, sending in the card is not required for warranty service. That law would probably never make it today.


    ...phil

    --

    ...phil
    "For a list of the ways which technology has failed to improve our quality of life, press 3."
  18. missing the details... by Anonymous Coward · · Score: 4

    folks, this isn't just about consumer goods (cell phones) that motorola sells to joe q. public. this is about two-way radio systems used by public safety, military, government and commercial organizations.

    I worked for a motorola two-way dealer once (disclaimer: only for a short time). there are definitely customers who would not want their purchase data shared directly with motorola. for those of you that say that the dealers and customers can just deal with someone else...it's not that easy. you may have hardware from many different companies in your PC, but a two-way radio system with 25,000 units and 40 repeaters and relays *needs* to be consistent; if you need service for a part of that system, you can't *afford* to wait for people from three different companies to show up to fix it and bicker over whose stuff went belly up. (it's bad enough having to deal with the phone company when they're involved.)

    add to that, the problem that 's radios and motorola's radios may not work together (RF, yes. Trunking systems? Maybe, but probably not) so you can't just start buying from someone else. it's not like buying a new cell phone, or a new ethernet card.

    and if that's the case, and you're a 1,000 unit suburban police department, who needs to talk to the 50,000 unit urban police department radio system (made by motorola), what are you going to buy?

    anyway...it's not my field; just wanted to point out that there's a different issue than just what you and I use.

  19. Re:Motorola money.... by hey! · · Score: 2

    A friend of mine worked for a Motorola division. He worked in a huge cubicle farm. He had a friend who worked on all the same projects in the next cubical, so they decided to remove the divider between their cubicles. It turned out that any change to the cubicle scheme had to be approved at the vice presidential level.

    --
    Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
  20. US vs. the world by w00ly_mammoth · · Score: 5

    Different societies tolerate different levels of intrusion. This means not just privacy, but any kind of intrusion against the individual.

    The problem is that it's not just a matter of corporation vs. individual. It's also the govt. vs individual. Individual privacy is against attack from all kinds of organized powerful entities, including BOTH the govt. and the corporation.

    For instance, in Australia, mass DNA screening of an entire town was carried out to catch a criminal. This was viewed as generally acceptable (there is no bill of rights in australia). On the other hand, when Australian companies gather data, there is widespread media scrutiny and suspicion. In Australia, govt. regulation of public lives is considered acceptable (they have censors to control what people watch or read) but there's a very high level of caution regarding companies.

    In the UK, there is generally a much higher rate of govt. intrusion in electronic communication, a level that would be unacceptable in the US. ISPs are also held responsible for content, even in newsgroups, after the Godfrey vs. Demon case. This means more monitoring of content, since the ISP is liable, and in general, a greater intrusion into individual communication.

    In the US, govt. intrusion is generally viewed with great suspicion. The one exception is police attacks on certain sections of society (because the anti-crime sentiment is strong, so people are willing to tolerate the cops busting a few doors and shooting a few people if it's to reduce the crime rate). OTOH, corporate abuse of individual lives is considered acceptable, because people have been indoctrinated since birth that if companies do something, they should be allowed to do so since the market will regulate itself. In days past, this meant that US companies could use DDT (now banned), operate nuclear power plants more freely (now regulated), use asbestos (now banned), or sell banned chemicals like DDT to third world countries (still allowed - it's good for exports).

    Generally, these things all depend on how much a society permits its individuals to be powerless against the govt. or companies. In the US, it's a difficult proposition, since companies have bought out both major candidates. But there's still a high rate of suspicion of intervention in individual privacy, which results in some degree of regulation. Contrary to what people think, even though corporations influence politicians, the vote still counts (because that's how the prez gets elected, go figure), so they still pay a lot of attention to what the public considers acceptable.

    What the public considers acceptable is just a matter of indoctrination, culture, and trends. Guns are acceptable and a hot topic in the US, not even an issue in most of Europe or Australia. Police abuse is common in the US while technically illegal, whereas in EU/aust/NZ, the cops have more powers but the level of abuse is less (except against native tribes).

    Communication, well...it's a whole new game, and the rules are being written. Who knows what will happen?

    w/m

    1. Re:US vs. the world by PhilHibbs · · Score: 2
      ISPs are also held responsible for content, even in newsgroups, after the Godfrey vs. Demon case.
      That was an out of court settlement, I don't think there's been a ruling in a case like this yet. Many ISPs have ducked and run for cover, taking the easy way of just deleting the accused customer's account.
    2. Re:US vs. the world by chadeo · · Score: 2

      "Contrary to what people think, even though corporations influence politicians, the vote still counts (because that's how the prez gets elected, go figure), so they still pay a lot of attention to what the public considers acceptable. "
      Actually due to something called The Electoral College your vote does not matter. You do not elect the president.
      From the FAQ "Your vote helps decide which candidate receives your State's electoral votes. It is possible that an elector could ignore the results of the popular vote, but that occurs very rarely."

      Now isn't that just special.

  21. I work for Motorola in two-way radios... by Anonymous Coward · · Score: 2

    ...although, thankfully, not in marketing. I feel that marketing and possibly corporate have really let the rest of the company down. This is exactly the kind of crap that our internal code of ethics is supposed to catch. Apparently it only applies to engineering, not to marketing, though. I am truly ashamed to be working here today. Although not ashamed enough to be non-anonymous and get fired over it :)

    In response to some other comments about Moto's problems with cell phones, PowerPC chips, etc., you have to remember one thing: these are totally separate parts of the company. There really is very little connection between them, other than the way that the two-way radio division props up cellular when their profits plummet.

  22. Sure, but the post office tosses it. by bluGill · · Score: 2

    The post office generally just throws things that appear much too heavy in the trash without cost to the company you want to hurt. Too many people have tried that trick before.

    You can get a similear effect that will go through if you have lots of papers in there, then it becomes borderline and they are likely to deliver it. Just make sure it looks on the outside like you just had a big letter to send to them.

    PS, I'm not sure if you can accually attach a postage paid envelope to something else. Just stuff their envelope.

  23. Re:Ah yes, the guns make me free strawman by SecurityGuy · · Score: 2
    Civilised people? Where?

    Were the British civilised in the late 1700s? The Union or Confederacy in the US in the late 1800s? The Germans in the 1930s and 40s? Pick a country and you'll likely find an example.

    We're all civilised people equally capable of rational debate or viciously and thoughtlessly slaughtering each other. What happened in Germany in the 1930s could well happen in the UK or the US in the 2030s. You'd do well to remember Britain's stunning success engaging in rational debate with Germany in the 1940s.

    "You people", as you say, also need to grow up and realize that rational debate is all well and good, but periodically we're called to defend our selves and families by any means available. If you're fortunate enough to live in someplace like the US or the UK, it hasn't happened on a large scale for quite some time, although it happens on an individual basis more frequently. I understand there's a gentleman in jail for life in the UK for shooting a pair of crowbar-wielding intruders in his home. Apparently he should have fended them off with rational debate? If you live in or near the West Bank in Israel, you'd better be prepared to defend yourself and your family with something more than "rational debate" right now.

    I'm sorry, but much as I'd like to live in the world you seem to believe you live in, history has shown me that I don't. You may choose to ignore this fact. I can't.

  24. They use it to destroy my company by ONOIML8 · · Score: 2

    I don't know about e-commerce but I suspect that Motorola has been using Impact21 data to help my competitor move into my area.

    The competition I speak of is Motorola's largest dealer in the west, they are very friendly with each other. Suddenly that competition wants my area and starts finding out handy facts about who buys what here, what kind of business they are and how much I've sold the equipment for. Things that make me go "hmmmmm".

    It begins to stink when the salesman for Motorola's "golden boy" dealership walks into my customers office with a quote for exactly the equipment they use and their quote beats mine by a few dollars right off the bat. That wouldn't be such a suprise on the second or third visit after the competition has built a relationship with the customer and learned a few things, but to have a detailed quote right out of the shoot???

    --
    . Quit playing Monopoly with Bill. Switch to one of many non-Microsoft products today.
    1. Re:They use it to destroy my company by tweek · · Score: 2

      r, I suppose, throw a whole bunch more laws on the books and move us all the closer to being a 100% government run, socialist police state (I'd say now we're only about 90%) there...
      I don't believe it. Another Libertarian on slashdot. I figured everyone here was a member of Nader's party (not that I completely disagree with all of Nader's policies).
      We are a capitalist society. Deal with it. Government should only do what we as the citizen can't do for ourselves. We should simply vote with our dollars and leave the government out of it.
      It's just funny how much people distrust the government all around and yet expect them to do the right thing and in fact trust them to when it comes to something like this. Vote with your wallet and do something for yourself people!

      --
      "Fighting the underpants gnomes since 1998!" "Bruce Schneier knows the state of schroedinger's cat"
  25. Re:Ah yes, the guns make me free strawman by GypC · · Score: 2

    America won't be truly free until the last gun nut is forced to give up their toys.

    LOL. "free". Nice double-speak there... apparently your idea of freedom is similiar to Stalin's?

    Too bad England is turning into a bunch of commies like the rest of Europe. And you guys used to be such bastards... whatever happened to the colonial shitheads we once loved

    "Free your mind and your ass will follow"

  26. It's *ONLY* Motorola radios! by Masem · · Score: 2
    I submitted this yesterday at 6pm *shrug*, but the key thing I pointed out is that this is only affecting the Motorola radio sales, of which there is a large segment of authorized, small business sellers; this is not the same as other Motorola products which are sold by the truckload at places like Circuit City or Best Buy. One poster did point out that it may be possible for this to spread to other sectors of Motorola's line, but either those sectors lack a large number of small business dealers, or they've already worked out how to get your customer information (for example, cel phones sales will definitely trigger them).

    --
    "Pinky, you've left the lens cap of your mind on again." - P&TB
    "I can see my house from here!" - ST:
  27. Re:Ah yes, the guns make me free strawman by HydroCarbon10 · · Score: 2

    your guns are an anachronism and an irrelevancy in the face of the Government you have

    The argument that 'you're screwed anyways so why not just give up' doesn't work for me. If you want to take away my freedom, then you're going to have to come to my door and do it. If you come to my door trying to take away my freedom, I'm very likely to shoot you. Also, you people seem to forget that here in America *WE* are the government (by the people, of the people, for the people), although many people would like to shred the document that idea comes from *cough*al gore*cough*. Note that George W. Bush is not my favorite either, due to his lack of any type of environmental policy, but we're going to be out of fossil fuels in 100 yrs. anyhow, so I'm not going to worry to much about that.

    Yet again, the guns equals freedom argument rears its ugly head, and yet it is still a strawman argument which adds nothing to rational debate by civilised people.

    The world is not civilised, no matter how much you would like it to be. Perhaps here in America we have more civilised people than not, but as a whole the world is not civilised. Why do you think we have terrorists and criminals, and why is crime such a terrible problem worldwide? Why are America's prisons overflowing? I suppose you could try rational debate with a criminal who has just entered your house with every intention to do harm, but I prefer to debate with a gun in these circumstances as without the gun I just can never seem to get the perpetrator's attention.

    The only things that your pointless advocacy of penis-extension weaponry serves is the high rate of violent death in America.

    No, the high rate of violent death would not change if we did not have guns. Do you think people would stop killing if they didn't have a gun to do so with? No, they would just find a new weapon to kill with, say a knife or an axe. Would you then be crying out for the banishment of all knives from America? I doubt it. Guns do not cause violence to happen, they are the tool of violence. Violent crime in America happens due to this country's complete lack of morals. Note that I'm not saying America needs to become a country of bilbe totin' white suit wearing baptists, I'm saying that we need *some* kind of morals, even if they're as basic as 'work hard in life and try to be somewhat nice to people no matter how much you hate them'. That, I believe, would cut back on many of this country's problems.

    You 'anti-gun' people really need to begin debating like you say civilised people should. With the generous helping of personal attacks you lay on every person in this country who believes he should own a gun, it seems as though you are the uncivilised one. I have every right to flame you into oblivion for the way you have insulted me, you have called me a 'gun nut' and derided me calling my guns a 'penis-extension', but I have chosen to debate rationaly with you, like your 'civilised person'. Please afford us, those who believe in their second ammendment rights, the courtesy of holding rational debate.

    --
    The best way to accelerate a windows box is at 9.8 meters per second square.
  28. Re:Why don't they just tell them to bugger off? by weave · · Score: 2
    Moderators are a trip. How was my previous note "off topic?" Just cause the last "notices" were? The main comment I wrote was certainly on topic and added a comment which someone hadn't already wrote. It's a shame I can't rate some moderators down as "no fucking sense of humor." Read "notice #6"

    Now here's a clue, THIS post is off topic and/or a troll. Rate this one as such, not the previous one. And, to make it easier for budding moderators, I'm leaving my post score as +1 so it "sticks out" and BEGS to be moderated down.

    Bloody wankers... :-(

  29. Well by mindstrm · · Score: 2

    Either 1) Lobby government to make laws (bad)
    2) Vote with your money (GOOD!)

    3) Encourage dealers to tell Motorola to fuck off.

    Besides. If companies want demographics, they can do it in much nicer ways.

  30. Re:Ah yes, the guns make me free strawman by GypC · · Score: 2

    Ummm, you do have to fight for your freedoms sometimes. To suppose otherwise is to ignore history. How do you think we got rid you bastards?

    I don't even own a gun, I don't really like to have them around. But I think taking away citizens rights is never an answer to problems.

    As far as the English being commies, I was just exaggerating the general trend of socialist "less freedom = more security" bullshit that has been on the lips of every Politically-Correct indoctrinated university student from here to Perth since Mao wrote his little red book.

    I'm not ignorant of politics, history, or geography. I just happen to disagree with you. My use of the terms "Commies" and "Colonial shitheads" was tongue-in-cheek, but I guess it didn't come off that way.

    "Free your mind and your ass will follow"

  31. Some Helpful Suggestions by goingware · · Score: 2
    I think the principles stated in The Cluetrain Manifesto will help here - they've already started to, because the ZDnet article is instantly available worldwide and is already provoking discussions at such places such as here at Slashdot.

    First I'd like to suggest that some big motorola customers get together and visit an attorney and have them write up a contract. This contract will state that, in return for purchasing products from a Motorola dealer, the dealer agrees to hold the customer's demographic information confidential, and forbid it to be shared with any third party - specifically name Motorola, but also say any third party.

    If the dealer won't sign, ask them if they carry any of Motorola's competitors' products, and buy those instead. Alternatively, shop around for Motorola dealers willing to sign.

    Rememeber, your information is your information, and while there may be no law to protect you, if the dealer signs such a contract, then you have civil law to protect you.

    When such a contract has been drafted, put it on a web page and distribute the URL widely so that all Motorola customers may benefit.

    Secondly, keep in mind that Motorola is a huge company. They have interests around the globe. Interested in buying a Mac? Print out the ZDNet article and bring it with you to the Apple dealer. Tell them you want to look inside the case of the Mac you're considering purchasing. Tell them you'd be happy to make the purchase if the PowerPC chip was manufactured by IBM, but you won't consider purchasing a Mac containing a Motorola brand PowerPC - the chip was jointly designed by Apple, IBM and Motorola and is actually manufactured by IBM and Motorola (multiply sourced). Second sourcing means you as a consumer have a choice.

    Also look around you and think about what products you use that are made by Motorola. Do you do MacOS, BeOS, or QNX development? How about embedded or game consoles? Perhaps then you use Metrowerks Codewarrior for your development system (compiles for Windows too - I vastly prefer it to Visual C++ or Borland). Metrowerks is now a Motorola subsidiary. If so, drop a line to any contacts you may have at Metrowerks, give the URL to the ZDNet article, and ask them to let the folks they know at Motorola that this practice is unacceptible.

    Do you actually design embedded hardware? Consider alternatives to Motorola products - again, IBM has some altnernatives - and let your rep at Motorola know that you're not going to be needing his services anymore - and tell him why.

    Some links for you:

    Tilting at Windmills for a Better Tomorrow.
    --
    -- Could you use my software consulting serv
  32. Re:Nice try, but by NMerriam · · Score: 2

    No offense, but this sounds like the old joke Jay Leno (back when he did real stand up) used to tell about his mom:

    "Well, if they'd just take then guns away from BOTH sides, then no one could fight."

    Brilliant idea. Now how do we do it?

    I'm an investigator. I followed a trail there.
    Q.Tell me what the trail was.

    --
    Recursive: Adj. See Recursive.
  33. Motorola, Ethics, and the Ethics Line by Kagato · · Score: 2

    From Motorola's Code of Conduct:

    "Uncompromising integrity means staying true to what we believe. We adhere to honesty, fairness and "doing the right thing" without compromise, even when circumstances make it difficult.

    Constant respect for people means we treat others with dignity, as we would like to be treated ourselves. Constant respect applies to every individual we interact with around the world.

    Each of us is expected to demonstrate these key beliefs in our work as Motorolans."

    Okay, so we know the big company doesn't even play by their own rules. And while it's not really effecting the those who buy cell phones and cheeze two way radios from Circuit City, it is importent to remember that if you don't nip these problems in the bud they could become your problem.

    Alright, so what are we to do? Well, I think it's time to flood some e-mail in the direction of Big M. I susgest you email ethicsline@motorola.com. Be polite, point to the URL if you like, and remind motorola that while there is nothing illegal about these business practices there is also nothing ethical about them. You may also say you fear they strong arm tactics may eventually trickle down to consumer level products. Furthermore, you could say until you see a change you'll be supporting nice socialized EU companies like Nokia.

  34. Re:They help by NMerriam · · Score: 3

    A tyrannistic government with B2 bombers, Apache helicopters and the most advanced army in the world? I think you are kidding yourselfs when it comes to the martial prowess of even millions of civilians in the face of coordinated oppression

    Yeah, because they're gonna bomb individual people with a B2? Break into apartments to root people out with Apaches?

    Gimme a break, if we learned anything from every war of the past few hundred years it's that having the "superior" army and equipment doesn't guarantee success, and usually leads to overconfidence when faced with a determined opposition capable of hiding in your own midst.

    Our fancy bombers didn't do shit against the Vietnamese BECAUSE they didn't depend on infrastructure. We're prepared for a battle against another industrial state, where bombers do a great job of destroying manufacturing capability.

    If your enemy is the guy down the street who runs the deli, but also happens to be an agent of the underground, fancy weapons aren't worth jack -- he's gonna jump your ass at the most inopportune moment. see: Vietnam; French Resistance in WW2, et al.

    The palestinians don't have bombers, the israelis do: why are they still fighting? According to your logic, the israelis should have won this battle years ago because they have far superior training and equipment. They just happen to be fighting fanatics who are willing to wage a war of attrition with human bodies, if need be: the same thing that happens most any time a population is on the defense...

    I'm an investigator. I followed a trail there.
    Q.Tell me what the trail was.

    --
    Recursive: Adj. See Recursive.
  35. Re:Nice try, but by NMerriam · · Score: 2

    Uh, you just detailed how to get guns away from ONE side.

    The point is, and always has been -- if you can't get the guns from EVERYONE at the same time all you're doing is ensuring that the person left with them will win.

    I'm an investigator. I followed a trail there.
    Q.Tell me what the trail was.

    --
    Recursive: Adj. See Recursive.
  36. Motorola's getting to KNOW you by XNormal · · Score: 2

    In the biblical sense?
    ----

    --
    Stop worrying about the risks of nuclear power and start worrying about the risks of not using nuclear power.
  37. Re:Ah yes, the guns make me free strawman by HydroCarbon10 · · Score: 2

    This is amateur criminology; the actual evidence does not support you.

    No, these are my personal feelings. If I wanted to kill you I would not give up upon finding that I didn't have a gun, I would go find a knife and kill you, or maybe use a brick to knock you unconcious so I'd have an easier time stabbing you. (Not that I'm going to kill you, this is purely hypothetical).

    I almost didn't reply to this because you didn't provide me with any facts reputing my statement. I'd be interested in seeing the evidence. I pray the evidence is not a comparison of murder committed with guns vs. murder committed with knives, as in the current state of things it is much cleaner, easier, and more efficient to kill someone with a gun thank a knife.

    --
    The best way to accelerate a windows box is at 9.8 meters per second square.
  38. Letter to ethicsline, above archived on my site by goingware · · Score: 2
    I submitted a letter containing the above to ethicsline@motorola.com and archived it on my website at the URL given in this followup mail:

    Dear Sir or Madam,

    I have archived my previous letter in which I discussed the way I was advising others to avoid Motorola products here:

    http://www.goingware.com/mani fes toes/motorola.html

    and will continue to widely inform others of the URL widely until Motorola puts a stop to practices such as this.

    Regards,

    Michael D. Crawford

    --
    -- Could you use my software consulting serv