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@Home Network Approaching Shutdown

David Harris writes: "A bankruptcy court ruled today that the @Home network will be shutdown at midnight, unless the company reaches new deals with its cable partners and creditors. The decision is a victory for bondholders, owed $750 million by Excite@Home, whose motion asked the court to shutdown the network on grounds that AT&T's $307 million offer to acquire @Home's broadband network is not adequate and fair value for the network could only be found if a shutdown was forced." Read about it on excite.com, while you can. CNet has a good analysis of where things stand. 45% of the cable modem users in North America! Ouch.

26 of 797 comments (clear)

  1. First Post by Sunken+Kursk · · Score: 5, Funny

    And probably last post since I'm an @home subscriber. My e-mail is already toast!

    --

    When I became a man, I put childish ways behind me.

  2. Nooooo! by }InFuZeD{ · · Score: 4, Troll

    I won't be able to read Slashdot tommorow!

    *goes and collapses on the floor*

  3. Shutting down bad move for both sides? by EastCoastSurfer · · Score: 4, Redundant

    Wouldn't shutting down the service be a bad move for both sides? The bond holders would be left with what could be scavenged out of a sale of the company while the cable companies are left with a lot of unhappy customers. I think at minimum a short term deal will be struck so that they can continue to negotiate.

    1. Re:Shutting down bad move for both sides? by lizrd · · Score: 5, Interesting

      It's extortion. AT&T made an offer to buy the network from excite@home and the bond holders didn't think that it was high enough. They think that AT&T or some other entity who has an interest in having the network operational will make a better offer when they are under a more real threat of having the network turned off.

      --
      I don't want free as in beer. I just want free beer.
    2. Re:Shutting down bad move for both sides? by Phil+Wherry · · Score: 5, Insightful

      Well, it's definitely a bad move for the consumer, but it's pretty clear that the consumer hasn't been an especially high priority in the broadband industry for a while now. It's fairly telling when the cable companies are the customer service leaders.

      I think occasional massive hiccups like this (and the Northpoint DSL debacle that preceded it) are part of the price of an unregulated industry. We'd see this same kind of brinksmanship and the same sort of politically or financially motivated service outages from our telephone service providers were it not for regulations mandating a scheme of interconnection and settlement fees. But does anyone really want that same sort of regulatory scheme for broadband? I might change my mind later, but it seems like the occasional outage like this one might be the lesser of two pretty big evils.

    3. Re:Shutting down bad move for both sides? by Rick+the+Red · · Score: 5, Insightful
      It's extortion. AT&T made an offer to buy the network from excite@home and the bond holders didn't think that it was high enough. They think that AT&T or some other entity who has an interest in having the network operational will make a better offer when they are under a more real threat of having the network turned off.
      cNet says "Attorneys for the bondholders insist that cable companies are playing a 'game of chicken,'"

      Seems to me the bondholders are the ones playing chicken. I don't get it: "The network is worth more than you're offering. Pay us more or at midnight the network goes down!" "OK, fine, shut it down; then the network will be worth zero." Seems to me the bondholders made a bad investment and are trying to get their money back. That's the risk they took; they should be big boys and take their lumps, like everyone else who lost on the .com bubble burst. 30 cents on the dollar is better than nothing.

      Funny how not too long ago the cable companies said they couldn't possibly allow competition, that @Home was the only game allowed. Too bad they didn't listen to us customers and allow us to choose our own ISP.

      --
      If all this should have a reason, we would be the last to know.
  4. As seen on Excite by Alien54 · · Score: 5, Interesting
    Assuming that they will go off the air at mignight, here is the official announcement from Excite:
    ExciteAtHome Cleared to Disconnect
    Updated: Fri, Nov 30 3:46 PM EST

    A judge cleared the way for bankrupt ExciteAtHome to turn off its high-speed Internet cable service as early as Friday night, which could affect about 4 million subscribers around the country.

    The cable companies that connect their customers to the high-speed network said they plan to appeal the decision to U.S. District Court in San Francisco as soon as possible.

    Bankruptcy Judge Thomas Carlson said Redwood City-based ExciteAtHome could reject its existing contracts with the cable companies as early as 3 a.m. EST Saturday, when their contracts expire.

    Carlson gave ExciteAtHome the leeway to end the contracts after concluding they had become "clearly burdensome" to the company.

    Under the contracts, ExciteAtHome executives said the company was losing up to $6 million per week.

    A burnrate of 6 million per week is not good.

    Someone grab a screen shot for the dot-bomb museum, please.

    --
    "It is a greater offense to steal men's labor, than their clothes"
    1. Re:As seen on Excite by Anonymous+Freak · · Score: 5, Informative
      ...here is the official announcement from Excite:


      Um, no. Just because it's on excite.com, doesn't make it official. It's actually an AP (Associated Press) newswire story that just about every news web site carries. It just so happens that Excite has a news web site (news.excite.com) that carried the story. It is exactly the same as when the cable television station MSNBC does a story on Microsoft. It's not an official statement from Microsoft, it's just a news organization reporting on a company, that, by coincidence, happens to be its parent company.

      --
      Another non-functioning site was "uncertainty.microsoft.com."
      The purpose of that site was not known.
  5. Damit! @Home ... by TheViffer · · Score: 5, Funny
    is going back on there word. It can't be!

    starts looking in the back side of computer boxes to figure our which one has the modem installed

    --
    -- Knowing too much can get you killed, but knowing who knows too much can make you rich.
  6. This is logical by locust · · Score: 4, Interesting
    I love the logic, the moment @home shuts down it won't be just hemoraging cash. It will be hemoraging users too. Once those users find alternative service, they won't go back to @home unless @home makes them a really sweet deal. That will just make the cost of starting back up even higher.


    Time to starting looking for a new provider.


    --locust

  7. It's a shame by M_Talon · · Score: 5, Insightful

    I do feel bad because I have a lot of friends who don't have land-based phone lines anymore. They switched to cable for the computer and cell phones for phone use. If their service lapses, they're going to be SOL.

    I don't see any reason why Excite won't kill the service tonight. They've got nothing to lose, since they're already bankrupt. Shutting off service just stems the bleeding. The other companies are going to get hurt by this, and it's going to put high-speed internet access in a bad light.

    But, I guess this is what happens when one company controls the lion's share of internet access. Back in the day of local ISP's, one of them going under wasn't the end of the world. Can you imagine what would happen if AOL or MSN turned off their service? (and yes, I'm bloody well expecting a smartaleck response there).

    I'm just glad I never got rid of my dial up access. I have the feeling my friends are going to be coming over to get their net fix during the outage.

    --
    Electronic Frontier Foundation for online civil rights information
    1. Re:It's a shame by frank_adrian314159 · · Score: 5, Funny
      Can you imagine what would happen if AOL or MSN turned off their service?

      Immediate eradication of code red and nimda?

      Really? What would the downside be?

      --
      That is all.
  8. AT&T@Home == excite@Home? by ApoxyButt · · Score: 5, Funny

    I'm a bit confused... if you signed up through AT&T for @Home access, does that mean you're losing your service with excite's expiration? My parents have AT&T@Home service, and I'm worried that this'll stop the flow of virally infected email that lets me know my Dad's still alive.

    1. Re:AT&T@Home == excite@Home? by Xibby · · Score: 5, Informative

      Will I experience any interruptions with my AT&T Broadband high-speed cable Internet service?
      Your AT&T Broadband high-speed cable Internet service connectivity, e-mail and Personal Web pages will not be affected by Excite@Home's Chapter 11 bankruptcy filing. However, your home.excite.com home page may become temporarily unavailable.

      What will happen to my high-speed cable Internet service if AT&T Broadband's proposal to purchase the Excite@Home network is not approved?
      If the proposal to purchase the Excite@Home network is not approved, your home page content may be temporarily unavailable, but you will still have access to your e-mail and the Internet.

      --
      I'm going to go back in my box and will think within the limits of my box: MS Sucks Linux Good I read too much Slashdot.
  9. Their own fault by evenprime · · Score: 5, Informative

    If they were a little more reasonable about their terms of service, they could have charged a little more. I would gladly have paid a small fee for the opportunity to run my own web server, or to talk to tech support people who didn't think my problems were due to not running windows. I moved to speakeasy because I wanted a more freedom about what to do with my computers and didn't want to be treated like a clueless luser by people who naturally assume that if it is not windows, it is broken

    --

    "Weapons should be hardy rather than decorative" - Miyamoto Musashi
    I think that goes for OS's too
  10. Why don't WE buy it? by Bitmanhome · · Score: 4, Interesting

    We have 4 million users .. if each one sent me $100, we'd have more than AT&T's bid. And for $250, we'd have a billion, which not only covers @home's debt, but is likely WAY more than AT&T wants to spend.

    Would you pay $250 for a share of your own cablenet company?

    -B

    --
    Not that this wasn't entirely predictable.
  11. This really doesn't make sense. by JustAnotherReader · · Score: 5, Insightful
    As an @Home subscriber I just have to wonder: How can they have a 45% market share AND charge $39.95 per month and still not make money? If this was some bizzare dot-com startup I could understand it (we're going to give the user the ability to change the contrast and brightness of their monitors via the internet). But this is a basic infrastructure company with steady income and a massive market share.

    Certainly they are not taking in the entire $39.95 each month. The local provider (Cox Cable in my town) obviously takes a portion of that montly bill, but Excite! must still be receiving a ton of money each month.

    Moreover, they have a monopoly. In my neighborhood I don't have a choice between Cox and Roadrunner. It's either Cox@Home or a phone modem (we're too far away from the CO for DSL). So they can't be losing customers since there's no compitition. And even if their competition is DSL then their competitors are going out of business as well (whatever happened to Covad?)

    Sombody's got to be taking some money home with them at night.

    1. Re:This really doesn't make sense. by JWhitlock · · Score: 5, Interesting
      I was looking over my 2001 Demotivators calendar (2002 version for sale here). It says that on October 25, 1999, "A zero-revenue online greeting company called "Blue Mountain" sells for $780 million to Excite".

      I did a quick search of the Excite web site. That same month, they promised to donate up to $3 million to a Meg Ryan-sponsered charity.

      They had a revenue of $113 million for that quarter.

      The 1999 news site has a ton of stuff like this. The 2000 site seems to have as much, but the last announcement is in May, 2000.

      Does that shed some light on where the money went? Just another company, thinking they would keep getting exponential growth, making money out of nothing, with no provisions for an economic downturn.

      I'll miss being a LPB on Counterstrike.

  12. Service tiers... by fmaxwell · · Score: 4, Interesting

    The problem with the residential broadband market is that it relies on users not using much of the bandwidth available to them. But the people that most flock to broadband connections are those that want bandwidth.

    I'm fighting with Cox Road Runner (Fairfax, VA) about policy changes. Although not currently prohibited, it appears that they are trying to pressure residential users that run their own (passworded) FTP servers, Telnet servers, mail, and web servers into buying Cox Business Internet services. One problem: My 1.5mbps download pipe costs $250 on business vs. $40 on residential. Odd too, how they are only discussing these server limitations now that they have a high-priced "business service" to offer.

    Road Runner, @home, and other cable modem services need to start pricing more realistically. If someone wants just "basic" service for e-mail and web pages, then give them 512K PPPOE so that they can't run servers. And charge them $40 a month for it. If someone wants to run servers for personal use or needs a bit more bandwidth to dowload Linux and *BSD ISO images, give them 1.5MB, 1 static IP and charge them $90. But don't try to make residential users pay for business class services that cost as much as a car payment! People just won't make the jump from $40 to $250 -- unless they really are running businesses.

  13. This could be huge for DSL by ApoxyButt · · Score: 5, Informative
    Well, maybe. It all depends on whether or not there's anybody waiting in the wings to fill the vacuum when Excite moves out.

    I work in the digital loop carrier industry, and the technology exists to extend DSL broadband to people outside of the normal DSL range of a mile or so from the phone company's Central Office. The company I work for makes a box that allows phone companies to send all their voice and data over fiber (or copper, or wireless) to a remote terminal, and then it's from THAT point that the 1 mile limitation kicks in.

    The problem for John Q. Dialup is that the phone companies are just too big and slow to put this technology out in the field. Our stuff is just now going through testing in SBC, but how long it will be before a large number of people can live 10 miles from the Central Office and still get DSL is anybody's guess.

    Right now, many of the people with the best broadband opportunities are actually rural customers! This technology I'm talking about is pretty attractive to smaller Mom & Pop phone companies because due to the low initial cost of this particular product.

    I got lucky: my aparment complex just happens to fall into one of SBC Ameritech's DSL sweet spots. I think when I get around to getting a house, I'm going to be looking very closely at the DSL availability!

  14. Re:Not a surprise by JWhitlock · · Score: 5, Insightful
    Speak for yourself.

    DSL - tried to get it a year ago, and I'm just a bit too far away from the CO to get service. It will probably take 3 visits and 3 mornings off of work to verify that I can't get DSL - and even then, I'll never have official word, just the hearsay from a disgruntled tech.

    802.11b wireless - Several providers? What part of the country is that again? Here in my corner of the midwest, there are a few less options.

    Satellite - "Games are wasteful of valuable bandwidthm especially given the current shortage". Guess us gamers should go the e-ghetto where we belong...

    T1 - This would be a great option if a) I had the expertise to set this up in a timely manner b) I had the capital to pay for the initial equipment c) I knew ANY neighbors in a mile radius that would pay for a connection and the 802.11b equipment. Sorry, it's not really viable right now.

    Dialup. See Satellite.

    Sorry. I got a cable modem because I like an always on connection, and I really enjoy online games. I kept it because it really enhances the online gaming experience, even on my (comparatively) slow machine, and it helps facilitate my new linux habit (45 minutes to download an ISO image from a public server).

    But hey, thanks for making me feel like an idiot for going for the fast, easy, cheap option and not investigating the other lame-ass offers in town.

  15. Is this right. News.com seems to disagree... by sterno · · Score: 5, Informative

    I just read the article on news.com which discusses this ruling but it seemed to make clear two things:

    1) that the parties must go back to the bargaining table
    2) that the service being disconnected was unlikely

    What it sounds like happened is that the judge said they can cut the contracts but there is nothing right now saying affirmatively that the service will be shut off. Basically this just means it is legal for excite to cancel the existing contracts so that they can re-negotiate them.

    So I don't think excite is out yet...

    --
    This sig has been temporarily disconnected or is no longer in service
  16. If you let @Home go under... by frank_adrian314159 · · Score: 5, Funny
    ... then the terrorists have already won.

    Time for a Congressional bailout.

    P.S. It's for the children...

    --
    That is all.
  17. Excite Timeline by Alien54 · · Score: 5, Insightful
    Info from the official PDF. Even from this you can see what the problem was.
    • 11/30 Excite@Home pulls the plug
    • 07/01 Excite@Home surpasses 3.67 million subscribers
    • 01/01 Excite@Home surpasses 3 million subscribers
    • 11/00 Excite@Home secures position as nation's 5th largest paid ISP and #1broadband ISP
    • 08/00 Excite@Home surpasses 2 million broadband subscribers
    • 03/00 Excite@Home principal cable partners extend distribution agreements, AT&T assumes more prominent role
    • 12/99 One million cable modem subscribers
    • 05/99 NetherlandsExcite@Home merger completed, and @Home service launched in launched in Netherlands
    • 04/99 500K @Home subscribers, and Japan cable modem service joint venture announced
    • 01/99 Excite and @Home Network announce merger with initial capacity for 5 million users net backbone @Home Network creates new Internetbackbone with initial capacity for 5 million users
    • 06/98 @Home goes retail, and @Home hits the road with a mall tour across North America
    • 04/98 100K @Home subscribers, Netherlands cable modem service announced, and @Home Network builds a new corporate campusvice announced,
    • 01/98 50K @Home subscribers
    • 07/97 @Home Network IPO
    • 04/97 Rogers and Shaw join, and Canadian cable modem service announced
    • 09/96 @Home service in Fremont, CA
    • 08/96 Cox and Comcast join as equity partners
    • 04/96 Excite IPO
    • 03/95 @Home Network founded by TCI and Kleiner Perkins
    Capacity for 5 million, while servicing only 10% of that is not a good business plan.
    --
    "It is a greater offense to steal men's labor, than their clothes"
  18. Re:Info For Comcast@home customers by weave · · Score: 5, Funny
    Oh wow, Comcast finally added something to that page (at the bottom) today...

    Why should I stay with Comcast @Home, given the current situation?

    Before you decide to make a switch, we ask that you remember that your service has not been interrupted at this time. In addition, switching to another provider such as DSL could leave you with:

    • Slower speeds
    • Higher Monthly Fees
    • Long-Term Contracts

    I got news for those fuckers. A 300 baud modem is a faster speed than ZERO....

  19. Not necessarily... by Ungrounded+Lightning · · Score: 4, Informative
    Even from this you can see what the problem was. ...
    Capacity for 5 million, while servicing only 10% of that is not a good business plan.


    Not necessarily.

    Suppose (hypothetically):

    Your network will support 5,000,000 subscribers,

    Your non-recurring costs are $1/subscriber-month,

    Your per-subscriber costs are $10/subscriber-month, and

    You charge $50/subscriber-month.

    This:

    Breaks even at 125,000 subscribers,

    Makes $195,000,000/month ($2.3 Billion/yr) at 5,000,000 subscribers, and

    Breaks down at 5,000,001 subscribers.

    Of course that's not what they did. Nevertheless, they were up to 73.4% of the design capacity of the network by 7/11. So (unless their business model didn't include making a profit until their capacity was saturated) I don't think lack of customers was the problem.

    With no data but that timeline I'd wonder if they underestimated their per-user recurring costs (such as support) or their network capacity (which maps back into per-user recurring costs through extra support when they saturate and the connections start to degrade).

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way