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XBox Defects Draw Ire
jeffy124 writes: "An article at CNN indicates that the XBox is having problems with defects. But the defects aren't the problem, the issue is lousy customer support from Microsoft's repair contractors, which is really what's more annoying to those who got defective units. Customer support has been giving out conflicting advice and some customers are having their support records lost."
Under capitalism man exploits man. Under communism it's the other way around.
..after all they've been making TOYS for years!
"that's not encryption - it's a new perl script that I'm working on..." - from some Matrix parody
A microsoft product defective?
Poor technical support?
Hell has now frozen over.
Computer Science is no more about computers than astronomy is about telescopes. --E. W. Dijkstra
Except for the fact that they'd probably be catching on fire at much higher rates...
...where the pointy-haired boss announces that management has discovered that 40 percent of sick days are being taken on Friday and Monday, declares they "know what this means," and wonders why Asok has fallen on the floor laughing.
Dilbert explains that the new intern can "probably do math."
Eternal vigilance only works if you look in every direction.
or if you had bought it from me (best buy) i would have offered you a product replacement plan, for two years, you could smash the thing against teh wall, and we'd take it back.
I didn't think it was physically possible, but this both sucks and blows - Bart Simpson
Just wondering... when you call their customer support, do they tell you to reinstall Windows?
God creates dinosaur. God destroys dinosaurs. God creates man. Man destroys God. Man creates dinosaurs. Dinosaurs eat man... Woman inherits the earth.
MS creates xbox. MS destroys xbox. MS creates xbox-audience. xbox-audience destroys MS. xbox-audience creates linux-xbox-emu. xbox eats linux-xbox-emu... PS2 inherits the earth.
Just about all large companies will outsource their call centre-based customer service to companies set up to do just this sort of thing. It's unfortunate because it seems that no 1-800 number you call will ever be able to answer an advanced question.
Call centres are just sweatshops full of min-wagers who can usually only dole out information from FAQ lists they are given about their products.
"Thank you for calling Colgate, this is Kevin, how can I help you?"
"I was calling about my Xbox, actually."
"That's odd, you came in on my Colgate line. Hold for just a moment please. (long wait) OK, I spoke to my supervisor, he says this call definitely came in on the Colgate line. What number did you call?"
"Look, I just have a question about my Xbox, can you help me or not?"
"Oh, OK... let's see... here we are. What's the problem?"
"My hard disk is making a chattering noise and I was wondering if that's normal."
"OK, well I see if you try to raise the back of the bed too far past its maximum position it will start to make a chattering noise, is this what's happening?"
"Huh?"
"Oh, wait, sorry... I clicked Xbox on my computer, and it took me to Sleep-O-Matic! Hold for just a moment (long pause) OK, I spoke to my supervisor, and I definitely clicked on Xbox."
"Right, but can you help me with my Xbox?"
"Well, I'm trying... I can't bring the screen up."
"Oh, OK... let's see. What database are you running?"
"One moment... [long pause] OK my supervisor got me into Xbox. How can I help you?"
"Hard disk chattering."
"Oh yeah right. It says here that if you're playing 'Space Zombies' it's normal for Zog's entourage to make a hi-pitched chattering sound. Double check for me and make sure that's not what you're hearing."
"That's not what I'm hearing."
"OK, it also says that if Zog's entourage doesn't make the chattering sound, you probably have an audio connection problem, could you please check to make sure it's properly connected to your TV?"
<Click>
"Hello? Hello? Hmm, that's odd. Oh well... Thank you for calling Colgate, this is Kevin, how can I help you?"