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XBox Defects Draw Ire

Posted by timothy on from the everyone's-a-critic dept.

jeffy124 writes: "An article at CNN indicates that the XBox is having problems with defects. But the defects aren't the problem, the issue is lousy customer support from Microsoft's repair contractors, which is really what's more annoying to those who got defective units. Customer support has been giving out conflicting advice and some customers are having their support records lost."

7 of 479 comments (clear)

  1. Re:What did you expect? by Terry+Dignon · · Score: 0, Redundant

    MS has fairly good support...the problem is their software is crappy and thus you always rely on it.

  2. Duh, by Apreche · · Score: 0, Redundant

    After the new console war I just don't see a real reason to buy an XBox or a PS2. I mean, if you don't have a DVD player, and you have lots of PS1 games, A PS2 is sweet. But there aren't any PS2 games that aren't available elsewhere that make the PS2 a must buy.

    The XBox, if you take into account only the games available for it and not the defects and stupid gamepads and large size, etc. Has about ZERO games that make me want to rush out and buy it.

    The GameCube, however, has. Mario Sunshine, Super Smash Brothers, Metroid, Pokemon, Zelda, etc. All of these games make me want to rush out and buy a GameCube.

    The PS2 and the XBox have good games. I mean Devil May Cry, GTA 3, Halo, are some damn nice stuffs. But Devil May Cry has the stupid ending. GTA 3 will eventually be available on PC. And I can't play an FPS without a keyboard and a mouse.

    --
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  3. defects? by NineNine · · Score: 0, Redundant

    I wouldn't bitch about bad customer support for defects. I'd bitch about defects! They really shouldn't have any in the first place. If they're getting this many complaints about defects to make people notice bad customer support, I think that this indicates a more serious problem. This is yet another reason I'm steering clear of the XBox.

  4. HAAA HA HA HAHAH by horster · · Score: 0, Redundant

    oh that's rich, oh that's good.

    hey guys check out my new toy, it's got the best graphics evar, wait, what's going on? darn it, why won't it work??? hey guys where are you going?

  5. Re:What the hell? by AA0 · · Score: 0, Redundant

    Its completely off topic, and it gets modded up. A post on topic earlier was classified as off topic. /. mods need to start reading the post, and article, or at least the title of the article.

  6. Re:This is news? by Legion303 · · Score: 1, Redundant
    Also, the number of people saying "I've had no problems with mine" far outweighs the number of people saying "Mine crashes too much," even on Slashdot. I'm no great fan of MS either, but they do make good hardware.

    Disclaimer: I don't have an XBox, I don't plan on getting one, and people are ignorant for badmouthing it solely by virtue of it being an MS product.

    -Legion

  7. So basically? by bad_fx · · Score: 0, Redundant


    MicroSoft has bad customer support


    ummm... this is news?