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Steve Jobs And The Oh-So-Cool iMac
The truly successful technologies and technology companies are utilitarian and dull -- decidedly non-hip. You will never seen a Microsoft or AOL exec talking about how cool the their companies or products are, only how useful and easy to use. They don't really care how much heavy breathing they generate in the media or among excitable teenagers and college students. Those two companies have, in fact, dominated their environments by pointedly focusing on the non-technologically adventurous middle-class and busy business executives and workers and by presenting themselves not as cool but as reliable and accessible. And for this sin they get jeered at -- all the way to the bank. Their motives may be money, greed and power, but they understand what really drives technology in America and much of the world. Steve Jobs does not.
The tech media have served as enablers and co-dependents in Steve Jobs' sometimes-brilliant marketing impulses. Last week, the volatile Jobs projected himself onto the cover of Time magazine by unveiling the oh-so-cool new iMac, a computer as entertainment/culture center, a "hub for music, pictures and movies." It's elegant and affordable, says Time, and takes up little desk space, "but will millions of PC users get it?"
Probably not.
Gates understands something Jobs and media don't. When it comes to technology, it's middle-class consumers and their tastes, needs and expectations that determine success or failure. This is a hard lesson for many hackers and programmers too, who remain bewildered that superior systems like Linux aren't on every desktop. But the middle class, for years abused and exploited by the arrogant tech industry (just think of what poor Comcast subscribers have been going through for weeks now), wants easy of use, safety, utility. Just consider at the telephone, the automobile, or for that matter, Wal-Mart. Apple has demonstrated for years, and so, to some degree, has Linux. Harry and Martha in Dubuque decide which products will enter the mainstream and last, not college kids editing movies or downloading music and DVDs, or using firewire ports to fiddle with video clips.
Apple, perenially aspiring to coolness, has always been the favorite computer of the non-hacker hip and the creative. And of many people (like me) whose entry onto the Net and Web has been made easier for the first programming language that really made sense to non-techies. Jobs' colorful, well-designed, fun and entertainment-centered iMacs and Powerbooks have been getting fabulous press for years. His idea to fuse the desktop with pop culture is, in fact, a powerful one. But it's too soon. The middle-class isn't ready for that. Most Americans don't need the 1,000 songs the iPod can store, and would rather go to the megaplex than edit movies on their computers.
So Apple accounts for only 4.5 per cent of new personal computer sales, according to Gartner Dataquest.
That's probably because Jobs hasn't addressed the central problem facing computer makers: the public doesn't trust them. Burned by years of outrageously poor tech support, increasingly expensive software, and hardware that's almost instantly outdated, middle-class consumers aren't the least bit interested in the coolest new new thing. They want computing that works like TV does -- that's easy to use, takes little space, costs relatively little money and works every time you turn it on, year after year. The public is increasingly wise to tech scams like hardware that's obsolete every 18 months and software that doesn't even last that long. Computers -- even the jazzy new iMac -- are a long way from reliability, and are profoundly mistrusted. In fact, it was only a couple of years ago that the candy-colored iMacs were the next cool thing. Now they're about as hip as Windows 98.
If you're a teenager, Web designer, film editor or visual arts major, or even a loving Grandma, it's great that the iMac allows you to create your own DVDs, organize and edit digital pictures, play CDs or convert MP3's, turn home videotapes into high-quality edited films. What's less clear is whether or not the public -- especially that critical middle-class chunk of it -- wants to do those things on a computer, or is confident about its ability to use machinery that's still more complicated and problematic than its makers seem able to admit.
For nearly a generation now, from Jobs to the makers of instant replay TV machines, some of the best minds in the tech world -- usually the younger ones -- have been crippled and misled by the confusion between what's cool and what's going to be successful, between what's neat and what's necessary. The survivors of the Net's first generation -- brilliant plodders like Gates and Steve Case -- understand quite well that they aren't the same thing, and have, as a result, increasingly come to dominate the Net.
I don't think its a stretch to for Jobs to concede that MS won the operating system war - thats why he is trying to fight the total user experience war - something MS can't do unless it wants to start making boxes.
I think Jobs is an egomaniac, but he's also driven by some very appealing ideas about consumer computing, and I'd take his strategy over Katz's punditry any day of the week.
>i cannot beleive people will be wowed by the imac, "hey, its a different shape, it must be really fast"
You are missing the point. My coworkers' reactions were "woah, takes up such little space, i need one." and "dvd burning and a g4 with monitor for $1800? I'm sold."
My reaction: "perhaps i don't need a second powerbook, when this imac would be portable enough for touring with."
It's a great piece of design. Those who value their living space (like those of us here in NYC) will eat it up. Those who want affordable dvd burning and video editing love it. Those in the market for a "nearly portable" are also gaga for it.
A computer can be a work of art too, you know.
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... is what I remember some columnist (John Dvorak, maybe?) calling the original iMac. He used basically the same arguments we've seen here: cool premium computers aren't what sells, cheap beige boxes with aggressive marketing is what sells, and Apple Just Doesn't Get It.
... take a look at Apple's financials vs. those of Dell, Compaq, HP, or IBM's PC division. Not only do they Get It regarding design and marketing, apparently they Get It regarding the bottom line too, because they're making money hand over fist at a time when almost all other personal computer makers are struggling.
But the fact is that the original iMac was the single most successful personal computer model in history, and it pretty much saved Apple. I'd say that this is proof that Apple Does Get It, in a way that most columnists apparently don't. Look, Apple will never take over the world, and we Macheads know that. That's okay. What matters is that Apple keeps making the world's best computers, and enough people (4.5% is a small slice of a really enormous pie, and that's okay too) keep buying them so they stay in business.
Oh yeah
The correlation between ignorance of statistics and using "correlation is not causation" as an argument is close to 1.
Jobs understand what Katz doesn't, unless Katz is just trying to rile up some responses. Apple cannot compete with Dell, IBM, Gateway, Compaq, etc., in making beige boxes. It's a brutal market, and one that Apple isn't in - Apple does a mainstream OS and boxes. IBM couldn't do it with OS/2, but Apple is still chugging along.
What peeves me is that whenever one of the PC makers releases a new piece of hardware, it's all about the specs. When Apple releases something, it's held to a much higher standard. Apple brought the GUI, the floppy, easy networking, design, USB, etc., to the mass market, and now has brought Unix to the masses as well (and it's partially open sourced).
Katz, if you want to feed the monopoly that keeps you down, fine.
Thats because only one person can win the election. The Mac is a product in a diverse market - Apple makes money, has a load of cash in the bank, and has loyal users. What are they missing?
They have in fact succeeded by not going after the middle of the market, where they would have been creamed.
Apple, like any large corporation, has a culture of its own. The culture at Apple favors certain things. It places a value on aesthetics and on how people interact with their computers. It places a value on taking risks in order to push new technologies (some of which Apple invented, like Firewire and others, like USB that it didn't). It places a higher value on originality and elegance than on following established norms.
A company with such a culture will never rule the world. It will never defeat Microsoft in the marketplace. It will never unseat Dell. But it doesn't have to. In order to grow and prosper, Apple just has to keep its customer base happy. Its customer base is not Ma and Pa Gateway.
For better or for worse, the people who like Apple products tend to actually enjoy using their computers. They don't usually care about whether they can play any one of 10,000 available PC games. They simply want a computer that allows them to accomplish things and to have fun while doing those things.
As long as Apple can keep providing products that innovate in favor of the user, they'll do just fine, and the rest of the industry will continue to use them as an R & D lab.
Read the EFF's Fair Use FAQ
I'm trying really hard not to fall into that group of /. readers that either ignore or dislike Katz's every single post. But this article...oh my.
First of all, what is the point? What are we, the readers, supposed to take away from this article? For most of my life, I've felt like I have above average reading comprehension skills, but I'm having trouble figuring out the point here. Let's see...I've read it twice now...nope, no point. Lots of words with no meaning. Not a single enlightening bit of information discerned. Why? Because the article contradicts itself.
Apple (and Jobs, by proxy I suppose) brought the consumers the gift of accessible computers, but Jobs doesn't understand what keeps the technology industry moving.
Katz, what are you saying? Jobs in an idiot or he's a genius? Are you saying anything at all? Is there an opinion here, or just someone's retelling of things that could possibly be construed as something resembling facts? "His idea to fuse the desktop with pop culture is, in fact, a powerful one. But it's too soon." "If you're a teenager, Web designer, film editor or visual arts major, or even a loving Grandma, it's great that the iMac allows you to create your own DVDs, organize and edit digital pictures, play CDs or convert MP3's, turn home videotapes into high-quality edited films."
But for all the wasted verbage, the article finally wraps it up at the end: What's cool isn't necessarily what sells. God damn, Katz. You're a genius.
My sigs always suck.
Apple understands that form and function are not independent variables. For Apple form is a basis for function.
Consider the new iMac. Here is a quote from yesterday's Ive interview reported on /.,
"The new shape emerged shortly afterwards: a dome is the only shape that lets the screen swivel without having "preferred" positions, maximises stability and offers lots of horizontal space. After that, it was the fine detail - of which there is a huge amount.
"
Thus we learn that the dome isn't there simply for asthetics, it is there for functional reasons.
And that is how Apple views design. Not as a veneer to be layered on a finished device but as an integral part of said device.
Steve M
Try giving a Word Bird (who has only ever started up windows and double clicked on 'Microsoft Word 97') MacOS X. To her at least, the experience is completely bewildering.
I'm a little lost.. To install Office I grab the folder off the CD and drag it to the Applications folder.. I know where I just dragged the folder, so I can find it when I need the app. It's not a mysterious thing to most people.. If I want a shortcut, I drag the app to the to dock and a shortcut is created.. I click the Word icon on the dock, or in the Applications folder and Word launches. It looks nicer similar to and contains most of the Windows version of Word..
I know of 6 people who sat down in front of OS X for 5 minutes at the Apple Store or at a friends place and have decided to sell their Windows machines (many of which are under a year old) for new Macs and OS X. These are geeks and teachers mostly who have never used anything but Windows or Unix and immediately recognized how much friendlier OS X felt.. A number of the researchers here have purchased Macs for their desks. They code in project builder (which are generally run on Athalon boxes running Linux), write papers using TexShop (PDFLaTeX), touch up figures using Adobe Illustrator for OS X, read the interdepartmental memos using Word v.X, and maintain their grades in an Excel v.X spreadsheet... The point is that a lot of people are seeing Macs and saying "Wow! You mean I just drag and drop things where I want them and it works? Damn!! That's cool!" and that's what Apple is selling...