Wireless Carriers Accused of Antitrust Violations

phoneboy writes "From Wireless Consumers Alliance: A class-action lawsuit was filed on April 5 in the U.S. District Court for the Southern District of New York on behalf of wireless consumers seeking to end the control of the handset market by wireless carriers. Read the Antitrust Complaint. While the complaint is fairly short and easy to understand, a summary is in order: The carriers basically dictate required features to handset manufacturers. Phones are tied to specific carriers and cannot be moved between carriers. Carriers refuse to allow handsets on their network they didn't approve. Handset manufacturers thus cannot sell handsets that aren't approved by carriers because carriers will not allow them to be used. All of this rises costs for the consumer, making it difficult and more expensive to switch carriers, and unfairly restrains trade for both handsets and cellular services. As someone who recently tried subscribing to AT&T's new GSM service with an unlocked GSM phone (they didn't allow me to "activate" the service unless I bought one of their phones), I'll be watching this case very closely."

Comments

Bravo! Bravo!

[Dalroth]

Bravo!

This is highly needed. I am a big fan of Nokia phones, to the point where I won't use any other brand of phone. Unfortunately, I signed up for access with Sprint PCS 2 years ago, and a little over a year ago I extended my contract (it won't be over until May).

When I signed up with Sprint PCS, Nokia phones were an option. Today they aren't, and no matter how many times I've contacted them things don't seem to be changing.

My only choices are to (A) continue to use my 3 year old phone, (B) move on to a new provider, or (C) get a non-Nokia phone.

None of those options are satisfactory to me.

(A) my phone is outdated and no longer has the features I require. It is over large, gets horrible reception in my new Apartment, and the battery hardly lasts a day.

(B) I would have to change my phone number as I was told I could not switch my current phone number over to the new provider (it is owned by Sprint). Secondly, my options are AT&T and Verizon who are both far worse companies than Sprint (in my experience anyway).

(C) There are few phones I like, and after past experiences with current cell phone companies I've chosen to remain with Nokia, not just because I like their phones but because I like the way they run their business.

As you can see, I am in a no win situation. Any choice I make leads me to make some sort of a compromise. While this lawsuit will unfortunately not go through the courts quick enough to be a benefit to me, it is long overneeded and I can only hope it helps keep others from experiencing these same problems in the future.

Bryan

Just for perspective.

[mindstrm]

In Europe, with the GSM system there, you usually ahve two options.

1) An open GSM phone. You can use this anywhere, on any network. Either roaming, or with a sim card from that network.

2) A branded phone, where it is locked to a certain carrier. So you can't just take any sim card and use it, you have to use that network.

With #2, they usually sell the phone cheaper, because you are stuck with their network. Which makes sense.

But.. a carrier will not refuse service or differentiate at all as to what phone you use.

Re:Just for perspective.

[BadlandZ]

Voicestream sucks

They ALL suck. I work for a small company, very tight, but small. There are 8 people in the US, spread out pretty even. We all travel and visit each other. We all picked our own service. Combined, we have tried, SprintPCS, Cingular, AT&T, Verizon, VoiceStream, just about everyone. Of the 8, 5 of us switch yearly looking for something better. Guess what? NOTHING IS BETTER. They all suck, on diffrent but equal levels.

And lastly, New York City? Bah. Your trolls phase me not. No Troll, I drop 3 calls a week in NYC right now with SprintPCS (what I count as MY drops). Total, I drop about 8 a week calling other guys in my company (one AT&T and one Verison) in NYC. NYC to NYC calls, droped.. CONSTANTLY. Not a troll. Given that no matter wich of us three call who, they are always droped calls, I would have to say, even NYC doesn't have cell service. You? (Minus October of 2001, at which point NO ONE DROPED A CALL FOR A MONTH!!! They trucked in towers and put them everywhere for a month after 9-11, but it's dropping back down to shit service again).

Yes, you named a ton of companies that have agreements.. and SHARE towers. But, it's not the same.. at all, and I can prove it beyond a doubt, if you care to learn a little.... See Below:

Look at a local Cell tower. How many antennas do you see? 2 types? 3 types? 4 types? Of what, the 5-6 avaliable services? Consider Europe, where there is only 2 general types (Both GSM, if you can call that 2 types). And they are everywhere in EU, yet there are countless places you can find no service in the US.

So, shareing service is there in the US, but that doesn't conclusively prove that 25 cell companies using 6 shared services would be better coverage than 25 services sharing 1 universal service type.

Face it, if you ever used a cell phone in the EU and the US, you KNOW the service is better than the US. If you ever bought a Coke or paid for a parking meter with your cell phone, you are LAUGHING at US cell phone service with the rest of the world.

Wireless Number Portability

[mosburger]

I work for a wireless billing software company. About Item (B)... the FCC is requiring cellular companies to make their numbers "portable" in the near future (more on that later). In other words, you will be able to keep your current wireless phone number, bringing it to another competing wireless provider, provided that it's in the same market.

The problem is, every time the FCC has set a deadline for this to happen, all the big wireless companies whine a lot, petition the FCC because implementing the switch/billing software/etc upgrades would be "too difficult" (i.e. costly), and the deadline gets postponed. As it stands now, it was supposed to already have happened over two years ago, and the latest deadline in late November is probably going to be pushed out another six months (if it hasn't been already). The net result is that it really sucks to be the consumer, 'cuz folks like you have to face decisions like the one you're faced with now.

In their defense...

[rrich007]

As someone who has worked in the wireless industry, there is a reason why carriers only allow curtain phones on their networks.

As most of us know, there are six widely used technologies, Analog, GSM, CDMA 800mHz, CDMA 1900mHz, TDMA 800mHz, and TDMA 1900mHz.

Most carriers only have their towers equipped for one, maybe two frequencies. In your case, while Sprint used to use the GSM technology, they now only use the CDMA 1900mHz for their phones.

Only phones made for that technology will work on that system.

The other issue that is run across quite a bit is knowledge. Most wireless representatives will have no idea how to program handsets they do not actually sell, even if they run on the same technology and frequency. A person who sells only Nokia and Motorola handsets will have no clue how to program an older Ericsson or Samsung, for example.

Another reason they require their own handsets deals with the fact that many companies (AT&T and Sprint for example) upgrade the software in the phones before sending them to the stores.

They do this to make sure you have the ability properly access their networks.

I agree that wireless providers should provide quite a bit more selection in stocking their handsets, but I would don't expect them to sell and support every type of handset out there.

Thats like requiring car manufacturers to make sure all their vehicles can use diesel, gasoline, petroleum, electricity, fuel cells and ethenol, and have them interchangable.

All it will do is drive the price of the service and handsets up, not just for the added technology, but for the additional training and expertise the representatives will need.

Re:In their defense...

[Jester99]

Thats like requiring car manufacturers to make sure all their vehicles can use diesel, gasoline, petroleum, electricity, fuel cells and ethenol, and have them interchangable.

No, it's like telling a gas station that regardless of if you're driving a Chevy Impala, a Ford Mustang, or a Mercedes that they have to be able to fill your tank up.

"Oh, sorry, we're allied with GM. Did you consider selling your VW and buying a Geo? That way, we could sell you fuel."

If you're in a town where only general motors cars can get fuel, and you really need gas for your BMW, you're S.O.L., even though there's not a good reason why you can't buy fuel there: it'll still work in your car.

If a place only sells diesel fuel and you need regular unleaded, that's one thing. But two cars that both can use premium should be able to buy premium from the same vendor.

Re:How can I find out?

[FredGray]

Thanks for your answer. I took a look at some of the wireless rumor sites, and they suggest that VoiceStream's policy is to give out the SIM unlock code to customers who have been in good standing for at least three months. If you call customer service, you should ask for the "Advanced activations" department. The other way is to send e-mail to -simunlock- at -voicestream- dot -com- (I like this company enough to spam-protect their address!). It's supposed to take about a week. I just sent an e-mail request; we'll see what happens!