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Worst Buy

Posted by ryuzaki0 on from the how-not-to-handle-customer-complaints dept.

Cutriss writes "Steve Lynch of Hypothermia has been running a consumer awareness page following of an Internet pricing disagreement between Best Buy and over 2000 angry customers, where Best Buy refused to honor a web-only sale price of a GeForce4 Ti 4600 for $129.99, at a "Special pre-order price". The situation has escalated further - Rod Hill, Store Manager for Best Buy #513 in Tucker/Dekalb County, GA, had a customer arrested on Friday of last week, citing Fraud and Criminal Trespassing. Hill informed police that Abraham Cherian, an Indian American, was trying to rip off the store, the same store that had conceded to give another customer his video card as requested 10 days earlier. Best Buy is now apparently red-flagging inquiring troublemak^H^H^H^H^H^H^H^H^H^Hcustomers who attempt to obtain their purchased cards from Best Buy locations." FWIW, if the description of what happened is accurate, Best Buy has entered into a binding contract to sell the cards at the advertised price, and if they don't want to honor it, the people affected should take them to court (or contact their local Attorney General's office, which is what they appear to be doing). It's Best Buy's obligation to make sure their prices are accurate.

5 of 881 comments (clear)

  1. Nothing better to do? by rizzmanix · · Score: 0, Flamebait

    Anyone that spends this much time and effort trying to get away with buying something for what was a pricing mistake is really troubled.

  2. Now is a good time to boycott Best Buy... by Maddog_Delphi97 · · Score: 0, Flamebait

    It seems that since Best Buy is essentially a racist corporation bent on squeezing profits using unethical bait-and-switch tactics, we must respond by boycotting Best Buy.

    I also remember somewhere Microsoft owns about ten percent of Best Buy... can anyone confirm or deny this?

  3. They made a mistake on their website .. by roguerez · · Score: 1, Flamebait

    .. and within minutes the news about the mistake was propagated throughout Usenet.

    Hundreds, if not thousands, of people were placing orders KNOWING that the price was a mistake. Look up the archives in Google to see for yourself.

    People tried to abuse a mistake on the part of Best Buy. They gambled and lost, but apperantly have a problem with that. I suspect these are the same people that stick lower price tags on products in shops as well, before taking them to the checkout..

  4. People wanting something for nothing by Eric+Green · · Score: 2, Flamebait
    So let me get this straight. A video card costs Best Buy around $250 wholesale to stock. They sell it for $329. They accidentally print an ad selling it for $129. And everybody's upset because Best Buy won't sell the card for below what it costs?!

    While I think Best Buy has been an utter incompetent at handling this situation, I have no sympathy for the people trying to get something for nothing either.

    -E

    --
    Send mail here if you want to reach me.
  5. Re:I WORK there by Nintendork · · Score: 0, Flamebait

    Please go back to school and study English.