Dealing with Abusive E-Mail?

sheetzam asks: "I am the manager of the mail system for a reasonable (3000 employees) sized media company. Recently a website has decided to post the e-mail addresses of a few of our employees, and suggest readers send those people abuse. We know we have no legal recourse for removing the e-mail addresses from the offending web site. We can't filter the abusive e-mail based on header information because it is coming from many places. Our only choice seems to be to change the person's e-mail address. If this were an abusive phone call, we'd know exactly how to handle it. But e-mail is quite different. How are others dealing with this?"

Comments

Re:A couple of things to try

[$rtbl_this]

Finally, why not post the URL for the website here on Slashdot?

That's assuming the website wasn't slashdot in the first place. It's not unknown for folks to post corporate email addresses here when in high dudgeon and suggest that other people make their feelings known. At least when it's done here, though, it's not abuse, but simply sticking it to The Man. :)

Why are they emailing you?

[Nailer]

Before I (and I imagine a fair few others) decide whether to lend a hand, I'd like to know why people are emailing you in a manner you seem abusive. Respond and put your side of the case forward, and show us the web site so we can make up our own mind.

Re:Maybe the abusers are right ?

[ealar dlanvuli]

I'm sorry, but harassing employees because of corperate decisions is never the correct thing to do. If you disagree with them, send your email through the normal email channels, and they will ticket/count your request/complaint as they do everyone elses. Abusing workers of a company only decreases employee moral and upsets a *real live person, who has a life outside of your gripe with the media company*. Not to mention your complaint will probably be ignored, and if your abusive enough you might end up with a policeman at your door tomorow morning.

Grow up.

I know this is way out there but..

[Neck_of_the_Woods]

Did you ever think about getting in contact with them and maybe talking to them about the problem. It sounds like this guy/girl had and issue that did not get resolved, and resorted to using the only means they had, e-mail. Now we preach the power of such things here, and it looks like it is working. They got your attention, no? Now you did not give any specifics about your problem "why they are doing this" so I can't say that this is even something you want to do. There are not many people here that are going to feel sorry for a Media Company. It is even a good chance that the very person sending you this e-mail is from this community, and I find it ironic the one of the very "media corps" that many of the people here hate with a passion may be here asking the people causing the problem how to stop it. That is it thick baby.

Give us a clue about who you are, what you are doing to make this happen to you, and what steps you have taken on a social level to get fix the problem. You many have just open pandoras box because you may find no one here is very sympathetic to your plight.