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Cross Platform Help Desk Applications?

Posted by Cliff on from the for-those-networks-that-run-more-than-one-OS dept.

gillrock asks: "My company is about to conduct a search for a new Help Desk ticketing application to replace the home grown one currently in place. With luck, maybe we can find one that has asset inventory tracking as a feature or add-on plus some other nice bells and whistles. My biggest concern is that the group will end up choosing something that is 'Windows Only' that won't function with any flavor's of UNIX or at least have a web component. Are there any good, full featured, cross-platform friendly Help Desk apps out there that will make us UNIX Admins happy? We're a small shop, so something that works out of the box would be best."

5 of 42 comments (clear)

  1. Remedy by roachmotel3 · · Score: 2, Informative

    Remedy is the obvious answer here, because it does provide not only a wintel client, but also a web interface. I believe that the web interface is also fairly complete. Remedy also provides many modules for asset management, change management, etc.

    Just remember -- Remedy is targetted as a desktop tool -- using remedy for change management or asset management can be done for non-desktop environments (think networks, firewalls, etc), but it's not a clean fit.

    Also, Remedy installations are only as good as their configuration and customization. We learned at my place of business that the out-of-the-box remedy implementation needs a good bit of help and customization. As long as you're willing to spend time, energy, and money on it, it can be a very good solution.

  2. Us.. by Xunker · · Score: 4, Informative

    We (my company, that is) uses this. It's web based totally and extensible with perl.

    --
    Hilary Rosen's speech was about her love of money and her desire to roll around naked in a pile of money.
  3. perfect tracker by monkeyserver.com · · Score: 3, Informative
    perfect tracker was okay. It works for helpdesk as well as bug tracking, it is kinda messy to customize, but is pretty feature rich. That is a web-only interface and looks pretty good in linux and windows.
    About $600 I think.

    avensoft perfect tracker

    --
    http://monkeyserver.com --- weeeeee
  4. helpdesks.com by jspayne · · Score: 3, Informative

    Helpdesks.com is an excellent website that reviews a wide variety of help desk software solutions, from the dinky open source variety to the uber expensive hosted solutions. Go nuts! Jeff

  5. RT by jkujawa · · Score: 5, Informative

    http://www.fsck.com/projects/rt/
    RT is very good. I've never heard anyone say a bad thing about it. It is very much worth checking out.