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Cross Platform Help Desk Applications?

Posted by Cliff on from the for-those-networks-that-run-more-than-one-OS dept.

gillrock asks: "My company is about to conduct a search for a new Help Desk ticketing application to replace the home grown one currently in place. With luck, maybe we can find one that has asset inventory tracking as a feature or add-on plus some other nice bells and whistles. My biggest concern is that the group will end up choosing something that is 'Windows Only' that won't function with any flavor's of UNIX or at least have a web component. Are there any good, full featured, cross-platform friendly Help Desk apps out there that will make us UNIX Admins happy? We're a small shop, so something that works out of the box would be best."

4 of 42 comments (clear)

  1. Remedy by ZeroLogic · · Score: 2, Insightful

    Remedy seems to be a standard in this arena. It has a good web client and an ok windows client...

  2. all of them? by ealar+dlanvuli · · Score: 2, Insightful

    It's hard to find one that isn't web-based anymore. Be sure you have them do the demo in Mozilla on Linux though, I've always found having them do demos in a non-native environment lets you see through what the real product will function like.

    Just my 2cp.

    --
    I live in a giant bucket.
  3. Yes, rt rocks. by bill_mcgonigle · · Score: 2, Insightful

    rt2 also handles attachments very well, big for user support.

    --
    My God, it's Full of Source!
    OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
  4. Re:Us.. by dev0n · · Score: 2, Insightful

    We use RT at my company (I'm the technical support manager at a web hosting company), and we've had no problems. And we're well beyond the 10,000 ticket mark. :)

    Even with 40+ people using it at a time, it still holds up just fine.