Cross Platform Help Desk Applications?

gillrock asks: "My company is about to conduct a search for a new Help Desk ticketing application to replace the home grown one currently in place. With luck, maybe we can find one that has asset inventory tracking as a feature or add-on plus some other nice bells and whistles. My biggest concern is that the group will end up choosing something that is 'Windows Only' that won't function with any flavor's of UNIX or at least have a web component. Are there any good, full featured, cross-platform friendly Help Desk apps out there that will make us UNIX Admins happy? We're a small shop, so something that works out of the box would be best."

Comments

Yes -- X-Platform == Web-based

[4of12]

I know folks that use wwwreq and it seems to work as well as the people you have actually handling the tickets.

Also, see this page for a bigger list.

Bugzilla Works

[Quizme2000]

My company publishes cross platform software and we use bugzilla to track bugs and request. With a few simple changes it could suit your purpose well.