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Telstra Considers 45,000-Seat Linux Deployment

stressky writes: "Looks like major Aussie telco Telstra are looking at deploying Linux as the new Standard Operating Environment across their 45,000 desktop LAN workstations." An anonymous reader offers evidence that Telstra isn't alone; apparently, many other Australian businesses are considering a similar switch.

29 of 261 comments (clear)

  1. Good news for Home Linux by Alranor · · Score: 4, Insightful

    And once people start having to use Linux at work, and see that it's a perfectly usable system and a nice desktop, they might start switching over at home.

    People are lazy, they know windows, they're not likely to change to something they don't know unless they're forced. But if they've already had some exposure to Linux, they'll be much more willing to try it out at home.

    1. Re:Good news for Home Linux by BlueWonder · · Score: 4, Insightful
      I don't believe that linux is ready or designed for home use

      I don't believe that Linux is designed for anything. Keep in mind that there isn't a single driving force behind Linux which works towards a well-defined design goal. Instead, Linux is a collection of software, written by many different people with different goals and ideas. IMHO, this is both its weakness and its strength. :-)

    2. Re:Good news for Home Linux by Hektor_Troy · · Score: 4, Interesting

      Well, I'll give you some examples that I battle with dayly:

      I browse using Opera, use GnomICU for ICQ and OpenOffice.org as my office-suite.

      If I get a ICQ message with a web-address, it doesn't make a link from it, so I have to copy it by hand. This involves marking the address with the mouse, then waiting ~4 seconds for KDE to figure out, that the text that is marked, just might be a URL, and ask me what I want to do with it. I want to copy it to the clipboard (which I can't seem to do any other way).

      Now I go to opera, where I happen to have another page open, so I doubleclick in the address bar and curse loudly, because now that address is in the clipboard, and kde again asks me what I want to do. Press delete to clear the address-bar

      Go back to the ICQ message and repeat.

      Go back to Opera, press paste and HOPE it's the right clipboard that I'm accessing this time (because I've only been using linux as a desktop for roughly a month, I keep mixing shortcut access to the various clipboard up). If not, I can delete the text by depressing backspace until the text is deleted. Then try to remember how to access the clipboard that the URL is located in.

      OpenOffice is worse and better. I spent four hours writing this and then had to spend 15 minutes trying to figure out how the bloody hell I could move that text into Opera!

      Sure, blame the programmes of the programs I mentioned for being sloppy programmers. Blame me for being a stupid luser. But don't blame the developers for enabling more than one single clipboard in a system at a time.

      My experience with just the clipboards leads me to believe, that the developers and programmers have never heard of the concepts of concurrency and deadlocks. I haven't seen a deadlock of the clipboard, but I have seen the precursors of it.

      Sure, I know how to change clipboards (but not on a system wide level), but would your mom know how to do that? Would Mr. Johnson, the accountant at 3H, who has been blessed with Linux on the desktop?

      If you take the time to read through the abstract I linked to, you will see, that I'm not just your average luser, and even if I was, you can take your "holier than thou" attitude and shove up your ass. Both of them.

      --
      We do not live in the 21st century. We live in the 20 second century.
    3. Re:Good news for Home Linux by mgv · · Score: 4, Insightful

      Or did you just repeat whatever your local Microsoft-representative told you?

      Or are you being zealous to the point of not admitting problems with linux?

      I've switched over to RH Linux for my workstations for about 3 months now (Have used Linux as a server for much longer). It finally got the level that met all essential criteria for running functional apps (Open Office, Evolution, Galeon and successful execution of all M$ card games under wine!) for myself and wife.

      So I'm hardly anti-Linux. But copy and paste between most apps and open office seems to often not happen.

      Just because Linux is rapidly becoming the best desktop system doesn't mean that everything about it is the best. So if someone says that there is a problem with the clipboard, the right response is to work on fixing it. Denial of problem is a Microsoft trait (esp. with security issues). I don't think that the Linux community really this sort of attitude. Anyway, most microsoft representatives don't know enough about linux to criticise it meaningfully.

      My 2c worth.

      Michael

      --
      There is no cryptographic solution to the problem where the intended receiver and the attacker are the same entity.
    4. Re:Good news for Home Linux by justsomebody · · Score: 3, Interesting

      Isn't that funny?

      Thoughts like this were known already.
      Weren't people saying something like?
      Linux as a server yes, but there's no way to use it on corporate desktop.

      And this thoughts aren't even one year old

      --
      Signature Pro version 1.13.2-3 release 83.5 beta3try7 after-breakfast edition
    5. Re:Good news for Home Linux by Hektor_Troy · · Score: 3, Flamebait
      Again with the "don't blame the people who doesn't see a problem in allowing more than one clipboard in a system". Gnome (as far as I can tell from the times I've used it) uses its own clipboard as well, which AGAIN means that I have to find a way to disable that as well.

      Just how the hell is an average person supposed to change that? We're talking about people, who don't even know why Windows always starts two instances of the programs they start from the desktop, because they've set the system to use single click to launch, but still double click.

      This is the type of people that have to be able use the system.

      Also, just because it works for you, doesn't make that an absolute truth. I've never broken my leg, and I haven't died so far, so I guess people don't break their legs and they don't die; the people who claims otherwise are obviously stark raving mad.

      Don't blame X for your problems, blame KDE. And then try to find something that works for you. That is the whole *point* of choosing Linux: the choices.
      For you, maybe. For mom, pop and Mr. Johnson in 3H it's because they want something that just works.

      Who the hell wants to spend four months tweaking their car, because it doesn't work? Mom and pop will drop it like a bad habit and go back to Windows, "because that works for us", and then you'll never get their support.

      No, this isn't JUST aimed at you, but at all the narrow minded people that tend to frequent these fora who seem to think that everything linux is Gods gift to mankind, and refuse to believe, that there just might be something to complaints. Who have forgotten, that they changed their habbits to conform with the computer, instead of having the computer conform with them.

      Let's not forget who's supposed to be a help for whom ...
      --
      We do not live in the 21st century. We live in the 20 second century.
    6. Re:Good news for Home Linux by Riskable · · Score: 4, Informative

      Here's some clipboard tips for you from a KDE/Opera fiend...

      Turn off the URL handler for the clibpoard manager (click on the little clipboard icon in your system tray next to your clock and then click on preferences. Delete the file handler for http://*).

      Setup a hotkey for the clipboard manager and configure it to pop up at your mouse location (under the general tab in preferences).

      Don't bother clicking on the URL in Opera. just have the URL in your clipboard and middle-click your browser window (this will tell Opera--or any other Linux browser for that matter--to go to that URL).

      Once you learn that A) you can middle-click URLs into browsers and B) how to use Klipper (the KDE clipboard manager) your pasting operations will be a dream come true!

      As a matter of fact, now that I'm used to the Klipper, I wouldn't want to use anything else! I tried Gnome, but without Klipper, I was severely frustrated. When I boot into Windows to play games, I find myself missing Klipper!

      I've emailed the Klipper developers and based upon my suggestions I believe KDE 3.1 will have the ability to store permanent items in the Klipper menu (for instance, you could keep your signiture in there for whenever/wherever you wanted to paste it--or any frequently used text string).

      I setup Klipper to remember the last 20 clipboard items... So even if I accidentally highlight something, I can just control-shift-s and swap my clipboard for the text string I had previously. Once you try it, you'll never go back!

      --
      -Riskable
      "Those who choose proprietary software will pay for their decision!"
  2. normal business procedure by 4im · · Score: 5, Insightful

    Telstra simply evaluate the alternatives. That's normal business procedure. OK, it's nice they consider Linux instead of just ignoring it, but that doesn't (yet) mean that they'll actually select it.

    You can be sure that MS will throw in their full marketing weight on such a business...

    Oh well, we can hope...

    1. Re:normal business procedure by (outer-limits) · · Score: 4, Insightful

      Probably 1/2 bluff, but at least they have something to call the bluff with. Expect to see them looking to lower the microsoft price for their site, especially in light of the recent MS price hike. At least Linux is there, without linux, microsoft wouldn't blink at calling their bluff.

      --

      Microsoft - Where would you like to go today, Maybe Jail?

    2. Re:normal business procedure by Khalid · · Score: 3, Insightful

      Telstra has probably heard of what has happened in Peru and Mexico, this is just a plot to get a big rebate from Microsoft :). Big switching stories are the worst nightmare for Microsoft, they will do all what they can to stop them, and with 30 billions $ (or whatever this sum is today) sitting in the bank they have enough munitions for years.

  3. maybe it's due to M$ licensing... by potcrackpot · · Score: 4, Funny

    From the article from Australian IT:

    The Australian IT reported on deep scepticism among corporate decision makers about Microsoft's Licensing 6.0, which took effect at the beginning of the month

    OK, sounds reasonable. However, when asked about this, M$ came up with (also from the Australian IT article):

    Microsoft product marketing manager Danny Beck said organisations had accepted the new licensing model and Windows server sales had enjoyed double-digit growth since 1999.

    This doesn't seem to tally. Perhaps he meant the middle finger on each hand?

  4. Telstra and MS go back a ways. by child_of_mercy · · Score: 5, Informative

    Telstra have been MS junkies a long way back, Bill G made a point of wowing the Australian Government with presentations to Cabinet in the early days of the commercial net (1996/7 - early for MS) and with that push went the Govt owned corporates, of which Telstra is one.

    Telstra nearly lost their commercial ISP business due to faillings in Win NT's stability in those days.

    They also got extremely upset with MS publishing criticism of their Broadband strategy earlier this year (they'd thought they were buddies)

    At a guess though I'd say Telstra are using this bit of smoke to help their negotiations with MS, negotiations on a number of fronts.

    --
    'There is a Light that never goes out.'
    1. Re:Telstra and MS go back a ways. by throx · · Score: 3, Insightful

      Telstra actually has one of the largest MS Exchange deployments in the world - in fact I believe Microsoft has several case studies out there about the Telstra Exchange deployment. I find it interesting that they are considering Linux workstations when there isn't actually a Linux client for their messaging system.

      On the flip side, many of their client applications use quite a thin client (at least according to some of the devs I know that work there) so in the general case it wouldn't be too big a shift to just rewrite the thin clients and leave the servers as they are.

      Personally though I go with the "bit of smoke" theory. Telstra has far more corporate weight than Microsoft in Australia and MS would do almost anything to keep their golden egg.

      --

      Fear: When you see B8 00 4C CD 21 and know what it means

  5. knowing where you going by oliverthered · · Score: 5, Insightful

    is like knowing where you've been.

    The problem with the current Linux desktop is that it's almost very hard to 'know',

    You never know exactly what cut and paste is.(crtl+insert, drag over , crtl+c{things are sure to break!} anything else).

    Or how the printer options are going to come up. {KDE print dialoge, configure lpr dialoge}

    What a right click will do.

    Where the help is (man, info{ahhh the great info},kde help or /usr/share/doc/myapp) ....

    Things are far better than a few years ago..

    Some things that might help would be:-

    Put some UI, design (aesthetic and technical) principals into the LSB
    and have a LSB certification for applications.

    Resolve the GTK,QT issues (should hopefully happen over the next year or two)

    Ask other people if they could kindly implement there GFX toolkits/widgets using QT or GTK.

    --
    thank God the internet isn't a human right.
    1. Re:knowing where you going by DickBreath · · Score: 3, Insightful

      Copy and paste is amost universally (in GUI) Left click and drag to select, Middle click to paste. X is much simpler with a 3-button mouse.

      Simpler if you are used to ancient systems. What if you grew up on Mac and then later Windows?

      Another point: X's method of copy/paste was designed for text. Apple designed Mac copy/paste to work with anything. Graphics. Sound. Midi. Spreadsheet cells. Just as a few examples. But any other imaginable type works as well. Copy/paste 3D models or textures in a suitable program. Yet the system scrapbook can retain these models so that you can paste them somewhere else next year. The receiving program decides which format it wants. e.g. copy cells from spreadsheet. Paste into Photoshop. What do you get? A picture of the spreadsheet cells. Paste same into word processor, what do you get? Tab delimited values.

      X's copy/paste is annoyingly frustrating. As soon as you merely select some other text, or even refocus to a window that has some selected text, you just nuked the contents of your clipboard. I find X style copy/paste to be one of the more frustrating parts of using Linux GUI's.

      X's notion of text-only clipboard shows the shallowness of thinking similar to the mindset that says that IceWM is an equivalent but smaller replacement for KDE. (Not knocking IceWM -- in fact I prefer it for remote X windows on occaision.) I'm just pointing out that people using such a system aren't accustomed to (or perhaps dependent on) the increased functionality (and resource consumption) of something else.

      --

      I'll see your senator, and I'll raise you two judges.
    2. Re:knowing where you going by MeNeXT · · Score: 3, Insightful
      Cut and paste is Highlight and middle mouse click. The only time I have a problem with this is when I'm in Windows. It even works between systems. This has been around as long as I can remember.


      I have a little question for you that I cannot seem to get anyone to answer. I run X with 6 desktops. Each desktop has a purpose. Here is my setup.


      Desktop 1: Internet, Mozilla

      Desktop 2: Accounting,

      Desktop 3: System Maintenance xterm

      Desktop 4: email

      Desktop 5: Office

      Desktop 6: Temp, sh1t



      I'm working in a spreadsheet or an office document and get a call from a client. I switch desktops and start helping him. I check his account status while he identifies himself. I switch desktops and verify that the problem is not on his server. I verify if the problem is on my server at the same time. I look at the logs, and ask him to reboot his system. when the system comes back up. He thanks me for the help and I return to my work. AND HERE IT IS the cell that I was editing in the spreadsheet is waiting for me. Can you please show me how to do this in Windows.


      You see each OS has it's strong points. Most of which are very stupid like the one mentioned above. I do not find that the UI ALWAYS needs to be aesthetic BUT the OS ALWAYS needs to be stable. NO I CANNOT wait till the next version. I do NOT want Linux to become Windows if I wanted Windows I would buy Windows. I BUY Linux and FreeBSD and OpenBSD because they work how they work.

      --
      DRM? No thanks, I'll just get it somewhere else...
  6. Ploy? by zennix · · Score: 3, Interesting

    Sounds like a bargaining chip deal to me, and yes, I am quite cynical. The company did recently choose a Sun Java solution over MS and IBM offerings recently though, so maybe they are trying to move away from MS. If they do go with linux, you can safely bet on the solution being provided by Sun as they appear to greatly admire Mr. McNealy.


    Without starting a war, I think that in order for linux to be deployed successfully in a corporate envrironment, someone is going to have to build a highly functional, standardized desktop environment. Gnome and KDE are the obvious choices, but what kills linux (for the newcomer) is the overabundance of choice! Abiword, Kword, OpenOffice, StarOffice, Applix (if they are still around). Pick one! Now do that for the multitudes of packages that provide duplicate functionality. This is the only way that someone is going to get Linux in the front of the day to day workers in any corp. Choice is great for geeks, but not for the standard fare business environment. Someone will ship a distro with one shell, one office package, one browser, one mail client, and they will be the company that puts linux over in the workplace.

    1. Re:Ploy? by grahamm · · Score: 3, Insightful

      For deployment in the corporate environment, will the IT department not choose the packages to be installed? The user will be presented with the corporate standard desktop with a word processor, spreadsheet, email program etc. The difference with Linux is that the IT department has a greater choice of which packages to install. Also an open source Linux package is much easier for them to customise to the corporate requirements than a proprietary Windows one would be.

    2. Re:Ploy? by schporto · · Score: 3, Informative
      actually we did just evaluate Linux as our complete desktop solution. Choices didn't hurt us, it caused some headaches to decide which we wanted to use, but then, heck, our users would never have seen that. At the end there were 3 'problems' (and these will seem odd at first).
      1. Floppies. Asking our users to mount and unmount a floppy disk was gonna be a chore. Floppies are used a lot. That was actually gonna be a headache. Windows with its waiting for the green light to go out and then pop it out is (in theory) a better solution from a user point.
      2. Palm support. This was a difficult thing to get all kludged together and still didn't feel right. Had to stop on it eventually.
      3. Monitor resolution. For the most part resoltion changes would've been difficult within X. Yeah there's some trick utilities, but again with the Windows does it better.

      Now. Those 3 problems vs. M$ licensing and prices? (And yeah that was _all_ of the problems we really had) Which do you choose?
      Ahhh see I tricked you. Office politics intruded. mummble mummble. But I can honestly stand here and tell you - it would be possible. It wouldn't be simple, or quick, or painless, but it can be done. And should.
      -cpd
  7. How they are regionalising the linux distro... by Anonymous Coward · · Score: 3, Funny

    When linux is loading it says

    Giving linux a good kick in the arse ...

    Instead of seeing the word LILO it shows

    XXXX

    Instead of reporting your CPU type and speed in megahertz, you will see

    AMD Athlon with 2000 pounds per square inch of biting pressure

    The desktop randomly says "Crikey. Look at the size of that one!"

    The distro will be released under the GPL, however you must pay heaps of money to a team of rugby league players every week.

  8. Pot calling Kettle black by joweht · · Score: 4, Insightful

    The suggestion that Tel$tra might resent Micro$ofts monopolistic rent seeking price practices is so ironic that it is not even ironic (as Baldrick would say).

    Tel$tra's business practices make Micro$oft seem a paragon of open access in comparison. Telstra is little more than a revival of the old (and justly reviled) Roman practice of tax farming, and it's massive profits come at the expense of decent information infrastructure and impose a disproportinate economic cost.

    Of course there are many Telco's around the world who similarly abuse their monopoly control of the local loop. Governments should wake up and realise that Telecoms constitute startegic infrastucture and that the short term windfalls that might arise from the creation of private monopolies and cartels come at the expense of massive flow on costs to the economy as a whole through communication costs being much higher than they should be.

    If we privatised all roads and allowed them to be run by gigantic vertically integrated transport conglomerates with no restrtictions on their prices the result would not be difficult to predict, a starving economy dominated by hugely profiatable transport congomerates. To see what this looks like one has only to go to modern day afghanistan, the ubiquotous "toll gates" are the sign posts of an economy there are no public goods exist and the result is a diminishing of private goods as well.

  9. Thick clients - way forward by DrSkwid · · Score: 3, Insightful

    Sensible companies have methods to centralise document storage and management.

    Terminals in business are commodities. Paying a premium for all the features in Windows is expensive.

    Does every terminal need Digital camera capabilities when you've got 100 terminals in the room?

    When every penny counts the case for sticking with windows for the clients grows harder. If you've invested in servers you can probably keep those going while you phase in alternatives.

    A feature rich client is an expensive extravagance.

    --
    There are places where the networks are not touching,and there are places where they are-Boeing's Lori Gunter
  10. A tool for all by DoctorFrog · · Score: 3, Insightful
    Linux may be seen as just another corporate tool.

    I don't think the majority of the Linux community are anti-corporate per se, they tend to be anti-corporate-abuse from what I can see. Obviously just about any useful tool can be used for evil as well as good.

    The advantage of open source software (including BSD, etc) is that it is apt (or can be made apt) for your purposes as opposed to someone else's, while the advantage of libre software (GPL and other "strong" licenses) is that it's resistant to abuse in certain common ways, albeit sometimes at some cost in flexibility.

    Those are the things which make Linux appeal to the rebels out there, and even if one Evil Empire or another adopts it as well, those advantages will still accrue to the Light Side also.

  11. Re:Not Likely by evil_roy · · Score: 4, Informative

    Hypocrites. They still do not support linux for their cable - remember that Telstra is Aussie for Telecommunications monopoly. Not only is linux not supported - it is against the usage policy to use anything other than the bigpond login client to connect to the bigpond cable network. Since they only have a wintel client , linux is actually banned.

  12. Games! by echophase · · Score: 4, Funny

    So they will have, what, 1 year of unprecidented employee productivity before all the popular games are ported to Linux.

  13. Re:Not Likely by tshoppa · · Score: 3
    Considering when I was last with Telstra they didn't even offer support for Linux with their broadband offerings, I can't imagine this will really come to much

    AOL doesn't offer Linux service (much less support) to their customers, yet their internal network has thousands of Linux boxes and every day I get AOL job announcements looking for Linux, Perl, and MySQL workers. I don't really expect the "front end" to look like the "back end", though I certainly do not have an AOL account!

  14. This is no suprise. by shren · · Score: 3, Interesting

    Everybody understands that this is the traditional accepted way of asking Microsoft for a discount, right?

    --
    Maybe the state's highest function is to grind out insoluble problems. (Zelazny, Hall of Mirrors)
  15. If only Sun could sell software to save their life by SmilieZ · · Score: 3, Informative

    As a StarOffice 6.0 reseller..

    We have :-

    * No access to site licencing
    * No OEM product
    * No Marketing Tools (Posters, Leaflets, Handouts ,Shwag)

    We have lost heaps of tenders and quotes because we were just unable to provide site-licences!

    Oh yeah, sure, lets just send our business over to Sun so they can take the business that we advertised and marketing for.

    Basically, Sun think the product is SO good, it will sell itself.

    When I try and get Staroffice into retailers, it pales in comparison to just have a box on the shelf, when their shop is plastered with A1 and A0 Office XP posters that MS gave them.

  16. That's not what the article says by tmark · · Score: 3, Insightful

    The article says that the company is considering Linux for the machines "supporting" their 45,000 or whatever desktops. As I read it, this is something very different that deploying Linux on each of them, and probably refers instead to the company's internal servers.

    They *do* talk about the company evaluating StarOffice as a replacement suite for their desktops, though, which to me makes it even more clear that they plan to continue to run Windows.