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Dell To Sell To Retailers

Posted by ryuzaki0 on from the shifting-the-model dept.

dmarx writes "The Boston Globe reports that Dell, which has heretofore sold only through its website, direct to consumers, will now sell generic computers to dealers. This marks a shift in Dell's business model."

3 of 194 comments (clear)

  1. My first computer was a non websoite ordered dell by TimeTrip · · Score: 3, Informative
    "which has heretofore sold only through its website, direct to consumers"


    My first PC was a dell dimension 386 SX-25 with 2MB RAM bought back around 1992/1993.. and it was bought at a Price Club.. now known as CostCo. So I'm not sure that statement is entirely accurate..

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    You crazy man? You piss off supahfly!
  2. All my experiences have been great so far... by Jayde+Stargunner · · Score: 3, Informative

    My most recent example...at home, my Dell monitor gave out--flicking and being all blurry on me. I had my wife (who's not really a super-technical person) call up the next day when I was at work...

    Basically, they said the monitor line was defective, I was still under warrenty (bought the computer 2 1/2 years ago with a 3 year warrenty), and they would send a new one within 2-3 business days. (This was on a Thursday, by the way.)

    Great! I totally didn't expect them to do jack, especially not replace my monitor that quickly.

    So...what do they do? Monitor on my doorstep via Airborne Express at 11am THE NEXT MORNING.

    Yes, they overnighted me a new monitor when I was in year 2 1/2 of the most basic warrenty--all when they made no promises to me any sooner than 2-3 business days. (Meaning Tuesday or Wednesday the next week. Obvously, I wasn't thrilled about having no monitor for 5 days.)

    So, in my experience, Dell's service is outstanding. They get a big thumbs up from me.

    -Jayde

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    What's a sig?
  3. Me and Dell by Quill_28 · · Score: 5, Informative

    What ever you do don't go through Dell Financial Services. My experience with them was so bad that I will gladly waste karma and time to tell people.

    Some things:

    1. I received a rude bill for $.05(no kidding)
    2. I was called numerous time after I paid off my entire bill saying I better pay or they would report me.
    3. One time I received a call asking me if I had the decency to return their calls.(After I already had)
    4. If you paid more than the monthly bill it would screw everything up on their end.
    5. Can't pay a bill on their web site, and they make it nearly impossible to pay over the phone.

    They are so bad I almost think they do it on purpose to squeeze out more money from "customers".

    If anyone has any info I would like to hear it.